JM Bullion

Please do not order from JM Bullion!! You are risking whether you will receive your items or not. I notice a trend going on based on other reviews where a tracking number has been system generated and you are told your order will be delayed. Most consumers will wait patiently…a few weeks even..based on this message. However, if you do not contact them within 3-7 days of this notice, they will make this completely your fault for not reading the terms and conditions. They will make it out to be a rare occurrence which was what I believed and now I see this is not true. It has happened time and time again, and they will not look into why this happens. I have proof from USPS that they never received the products to begin with. This should not be happening at all. It is a complete scam!

Placed an order using my bank's credit card. A few days later, received an email asking for a check to be mailed. It was an unexpected twist so - since they are asking for a check, the order had not been actually completed but they demand a $101 cancellation fee. I opened a dispute with my credit card.
This outfit claims that this "term" is listed somewhere on page 666 of their agreement... not very useful.
Crooks.

Hi everyone,

I recently purchased a 2022 1oz American Gold Coin for $1,944.89 JM Bullion as a Valentine’s gift for my husband.

On Feb 9th, the package started its course to our home in Mountain View, CA. The package was transferred from Las Vegas, to Fresno, to San Francisco but then stopped in the Mountain View USPS with the following USPS tracking status, “Awaiting Delivery Scan - The delivery status of your item has not been updated as of Feb 13th, 2022. We apologize that it may arrive later than expected”.

Seeing that I was warned by USPS that my delivery was going to be late, I waited. HUGE MISTAKE.

February 14th was the last update I received from USPS. I waited 8 more days for my “late package” to arrive and then reached out to JM Bullion on February 22. However, JM Bullion has a 7 day policy and I called 1 day two late, so they wouldn’t accept my claim, even after a repeal (aka they wouldn’t investigate my delivery, refund my purchase or send me a new package). In essence JM Bullion told me I was shit out of luck on the ~$2K I just spent with them.

I ran my own investigation, filed a missing delivery claim with USPS and visited my local USPS office. Guess what?!!! USPS figured out the disconnect and it was JM Bullion’s fucked up. JM Bullion forgot to include the apartment number on the delivery address for my package EVEN THOUGH I gave them my complete address (which I can clearly see on my purchase receipt). USPS proceeded to tell me that with an incomplete order, they returned my ~$2k package to the sender, JM Bullion.

Does this sound like a scam to you? How does a shipping typo happen at a company as large as JM Bullion? You would think there would be some kind of automated process that takes the address info a buyer gives and uses it “as is” for shipping. If my package wasn’t shipped because of a technical error on JM Bullion’s part, then how many others are experiencing the same nightmare that I’m facing? And better yet, how much money is JM profiting on pocketing these returned packages while refusing to give customers their refunds?

NOTE: Because I used a wire transfer, I am not eligible to contest this purchase with a credit card company. No wonder JM Bullion entices their customers to purchase with a wire transfer rather than CC by giving a bigger discount on the wire.

HORRIBLE CUSTOMER SERVICE refused to change my address to new home address without charging $15 restocking fee. NOT A RESTOCK, simple change of address.

There was a question regarding my billing address vs. my shipping address.
Instead of contacting me to discuss the issue, my order was just cancelled without warning.
I was told that all I could do was replace the order with the corrected information.
My problem with this is that the price had risen substantially, defeating my purpose in buying at the time that I did.
If I had been the one trying to cancel the order after say a drop in prices, I still would have been held responsible for holding up my end of the deal. Is it too much to ask that they should also be responsible for holding up their end?
Very disappointed with my experience with JM Bullion. I won't be placing any more orders with them.
I will be going back to SD Bullion. I've never had any issues with them and most of their prices are better.

Did not receive the product shown and described in the description. Wrote to them for a correction and only. received a robo email stating they received my email and will get back to me soon. Never heard anything more.

I paid for an order of silver eagles on Mar 13th 2020 It is Easter Sunday April 12th haven't received anything was suppose to receive shipping confirmation on the 19th of March again it is April 12th 2020! They also are trying to charge me a loss fee on top of this for an order they messed up! I wish I got an honest answer when I ask, "What happened to my order of Cull Eagles?" They won't admit any wrong doing but they have no problem keeping my money hostage.

JM Bullion is by far my favorite online precious metals dealer. Great selection, fast shipping, superior customer service.

In all I've been pretty pleased with them. They have an excellent selection of Silver bullion. I do wish they had more selection of smaller amount platinum Bullion however. There prices are among the cheapest I've seen. They also have a professional customer service team.

I've purchased 5 times from JM Bullion, only one time was there a hickup. They did take care of it however. I will be updating this if the customer service continues to be good, as I think it will deserve the 5 stars at that point regardless of the one bad order. this review is for all my experiences from them so far, not just one purchase.

I have ordered several times from JM Bullion and each time my order was Processed , Shipped and Received quicker than any other Bullion dealer i have done business with. My order is received well wrapped packaged and exactly as ordered. FIVE STARS well done JM Bullion.

Numerous orders have been place with JM, this specific one was just slightly less than $4,000, and each and every time the product has been of the highest quality expected. I have told my brother about the site and he will be buying soon I am sure. I highly recommend to anyone buying in the precious metals arena to always go with JM Bullion. To do anything else will only be selling yourself short - and putting more of your money into someone else's pockets versus your own. You will not be disappointed.

Awesome prompt processing and delivery. Product was in perfect condition and just as ordered

JM Bullion priducts aewvjust as described and quick turn around. Lowest markup above spot that I have seen from online bullion retailers. The only place I buy from now.

All around best company for buying silver & gold

I've used JMB over 25 times. Never had any issues with service
or product. Thanks JMB for great service and product.
5 star rating from me.

Never a bad experience with JM Bullion.. Easy to navigate website, a cinch to order, several payment options, and fast, free shipping..
I'm buying bullion, and they make it a simple, hassle free process..

I've ordered silver coins, generic rounds and bars many times thru JM Bullion and have been very satisfied every time. The latest order was shipped right away and I got my order in a couple of days. Packaging is always great. I like that I am always apprised of the status of my order. Never any question. I'm not interested in buying anywhere else.

I've been using JM Bullion for 10 years and have been very satisfied with their prices and specials when buying Silver Rounds. Compared to other silver exchanges, JM Bullion offers the best deals in my opinion with Free shipping depending on your order.
Will use them again for sure.

Great company!

Great seller! i promptly recieved what i ordered in a discreet package

A few months ago I decided to start investing in precious metals. My brother, who investigates any company he uses thoroughly, has been a JM Bullion customer for years & recommended their services. Received my 3rd order recently, very happy with my purchases as everything I ordered was exactly as described & stated as well as receiving my order rather quickly. JM has a life long customer

Very good first time buyer experience with JM Bullion. I will definitely continue to use their services in the future.

I did not receive my order and I was concern and the customer service won't pass the phone to supervisor when i ask to speak to one

JM is a great company to buy from. I am very pleased with everything about the firm.

Thanks to JM!

My first Bullion/Coin order. I ordered the Queen's Beast Falcon of the Plantagenets Coin. This item appealed to me because of the Royal Souvenir and Numismatic value connections. Arrived fast, in great condition and looks brilliant. I will order again as my budget permits.

I bought silver to make jewelry, not as an investment. I ordered the 10oz pack of silver rounds at spot prices for first-time buyers. The rounds all look brand new, and the metal heats up, melts, rolls out, and polishes like fine silver ought to. The prices are much better than buying casting grain from a jeweler's supply company.

Competitive pricing, excellent turnaround time. I would definitely order again from this vendor and have advised others to do likewise.

Your price for NGC MS63 $10 Liberty was the reason I purchased this coin, thanks for the price, very satisfied with my purchase

JMB is my go to company for buying. When I've called they have been great and fun to talk to. (Hi Laura). Wish I could take a tour there.

The last two 10 ounce silver bars I purchased arrived damaged. The exterior packaging was intact and so was the bubble wrap. These bars were packed already damaged. Their solution was for me to take my time to repackage it, stand in line at the post office and ship it back for a refund. My time is more valuable than that. Thanks but no thanks. Listing says "new", but buyer beware.

Have been buying from JM Bullion for years. Usually small orders but they are great! Have referred friends and they are all happy also.

It was easier to purchase and receive the item than it was to fill out this survey. Pleased with JM Bullion. Have no hesitation to order again.

As always, JM Bullion provides good products, great service and ships fast. Thanks for being a good company!

This place is great! The prices are awesome and shipping is super fast! Plus it's only 3.99 for shipping on anything less than $99, after $99 it's free. You can't beat that anywhere! I've seen places charge up to $15 for shipping. I will continue to order from them only. They've found a customer for life.

I have ordered a few times from JM Bullion and have been happy with the speed of service, prices and quality of the product.

I like the JM Bullion for their product variety and fast shipping. I'm never disappointed and there are no surprises. Just good products and great service. JM gets 80 to 90 % of my business.

Everything went exactly as expected. Shipped the same day which surprised me, and the coins looked great!

Have made a total of 8 orders with them so far and have smooth transactions on all of them. I also want to give a compliment to their customer service reps. Any questions I've ever had they've been very polite and they really give you a feel that they are a friendly company that truly wants to make you happy.

Only complaint I have is their selection isn't always the best, I'm not sure if there are rules on what type of coins they're allowed to sell but I've seen coins on other sites I like but don't want to deal with those sites (I'm mostly speaking of Apmex here) and JM replies they won't get them in stock, I'm not sure why, it's a guaranteed buy they're turning down.

Do not use this company to purchase your bouillon! I am a real person who ordered silver from this website. It never arrived and the company was unwilling to make it right. They claim that the shipping did not include insurance and they do not stand by ensuring the customers product is delivered. I am not the only person that this is happened to, be sure that you do your homework and have extra money to throw away.

I recently started investing and purchasing precious metals. JM Bullion are actually the first and only bullion dealer I have dealt with and will most likely be the only. They are very professional, super reliable and trust worthy. Good responsive customer service. I know I would recommend them, without a doubt, to anyone who asks me about whom I have been buying my metals from. No need to look anywhere else I have made several purchases in the last few months and have all arrived in a reasonable amount of time. I see some people here have no patience.

Ordered sept 20 finally got to usps on oct 10 today is oct 18 so I called she said my shipment is being investigated for theft!! WTF no one even called me so she said someone would call me and no one has!!! I hope this place is legit I spent over 25000 so here I sit with no clue

I have placed over 100 orders and I have been happy with every purchase.

Be aware they are thieves and liars .my order came short of 5 oz of silver.dont buy from them.fraudulent company

I've made well over 100 purchases from JMBullion and have never had anything other than a perfect experience. When I've occasionally bought from competitors I am always reminded why I stick with JMB. JMB is the only dealer I have found that ships immediately upon receipt of payment. They don't have all the phony razzle dazzle of others, just great quality and service. Their prices are almost always the lowest.

This was my first time buying precious metals on line. I was wary, but after speaking with a couple of advisers I felt more assured. If anything, the lack of pressure I had received at other dealers was refreshing. Only complaint, I would have liked a recommendation or two. They were just there to answer questions that I was supposed to know what questions to ask. I would have liked a person to inquire my long range desires and why I was buying metal to kinda hold my hand a bit.

I looked around for a long time before I finally made a purchase online. I didn't know much about precious metals prior to my search. I found the most complete on JM Bullion's site. I liked the option to have it stored with them or shipped. I decided on the home shipment. Having free shipping on orders over $100 is perfect for me. I am definitely a lower end buyer. I have made five purchases since I started back in December 2016. The initial 10 oz of silver sent at spot was fantastic that was a big hook for me. I usually buy from the what's on sale this week. I like the bargains found there. I can get the amount over spot as the lowest price point even if I am only buying 1-3 pieces. I buy now with the e check option it does take a bit longer than credit card but for the 4% less total cost it is worth it. Yes if I was making larger purchases I could use wire, but that is not in the cards. I trust this company and haven't had any issues with my purchases. I would suggest to anyone thinking about it to go ahead and try it.

I have ordered from this company three different times each order has arrived fast in perfect condition exactly what I ordered. JM Bullion is a very professional and trusted American company and has earned my trust.

I have ordered from several online companies over the course of several years, and have experience with good, mediocre, and plain bad companies. JM Bullion is currently my #1 choice! Their prices are very competitive and the selection is great. A while back their shipping used to take a while, but my last several orders have arrived very quickly. I also appreciate the different payment options that are available! Until I have a reason to go elsewhere, JM Bullion will be my go-to. Yes, I trust and recommend.

The JM Bullion website is EASY to use. SUPERB products! The only star I took off in my review was for shipping, and that's more an issue with USPS than with JM Bullion. (JM Bullion MIGHT want to consider using another shipping service.) I will be back to this site to make more purchases -- AND would recommend it to friends.

Excellent experience with the seller. I have bought from many. They are my preferred source for bullion.