JM Bullion

This company has the online space down pat. Excellent customer service On line and on phone if needed.

Item and box the item was contained in was perfect. JM Bullion was very understanding and worked with me on various transactions. Thank you all. I will do business with you again.

The whole process seemed very smooth and professional to me. Quality product, shipped very quickly. And substantial emails to verify everything went correctly.

Previously I mostly ordered from 2 other top name dealers, but items I wanted were not available from them at this time. I found my product in stock here and prices were lower here., The shipping time was also very prompt.

Great experience. Will definitely be ordering from them again

Awesome! Every time!

BAD SERVICE, PLACED MY 8TH ORDER USING CREDIT CARD-RECEIVED AN ORDER CONFIRMATION AND THEN AN ORDER HAS SHIPPED UPDATE ALONG WITH A TRACKING #. AFTER SEEING NO TRACKING UPDATES ON MY ACCT. I CALLED TO FIND OUT WHAT WAS GOING ON. TOLD IT MAY TAKE. 24 TO 48 HOURS TO UPDATE. NEXT DAY RECEIVED A REFUND CONFIRMATION. WHEN I CALLED WAS TOLD ORDER WAS OVER SOLD. I WILL NO LONGER DO BUSINESS WITH THIS COMPANY.

I have ordered 100 plus orders using e check to pay for my purchase- no problems . JM Bullion inputted the wrong bank information on the above order - routing number wasn't even my bank as I you see that when ordering. It has taken 5 emails and 4 phone calls to correct in over a month. I received 10 plus annoying emails saying I hadn't this invoice. The 1st call that I gave my corrected bank information [ she gave me what they put - not me ]- nothing happened at all. Finally on the 3rd called Patrick with my bank info. -he made another mistake applying my corrected bank info. to another already paid invoice. I CALLED THE 4TH TIME - he apologized and the money was applied to correct account. Patrick promised me a credit 10 days ago and still haven't it. Bottom line - great prices but terrible service.

I have placed three orders with JM Bullion. All orders have been very smooth. I like dealing with this company because one is able to send a personal check. This does increase the wait time but they ship immediately after the check clears. They also have very good sale items and one doesn't have to buy large amounts to get a good price. They also have a great selection of items. I am now a regular.

Good thing about JM is that I've always (thus far) gotten what I've paid for in good/new condition. But it appears they are only really set up to move efficiently when you pay with credit cards or some type of bank product. Of course when you do that, you pay the extra premium (credit card fees) on top of what they charge over spot, which makes their bullion more expensive than I want to pay. They take money orders, and I'm willing to wait the extra time its takes to get the metals. But even after 7-8 orders in a 3 month period totaling thousands, you're still not a trusted, valued customer. They hold money orders (guaranteed money) far longer than they should before shipping and question your motives for paying with money orders vs. opening some product with a Federal Reserve bank franchise and paying the extra premium (credit card fees). I still have two outstanding orders with JM and will wait the extra time they say these two will take, despite using the same US Postal Service money orders I always have. I'm going to try to find local dealers to buy from in the future as the process to buy from JM is far too tedious. But again, if you're willing to pay 13.6% over spot for silver by using credit cards at JM and getting their smoothest, preferred, service vs. paying 9% over spot (still too high, but was willing to pay it) for silver via money order and getting choppy service, you're good to go.