Midwest Bullion Exchange

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Company Overview

 
4.9 (47)

Location

State
Minnesota
City
Minneapolis
Address
601 Carlson Parkway Suite 1050
ZIP
55305

Contact Information

Phone
(888) 928-3390

Midwest Bullion Exchange is rated A+ by the BBB and is fully accredited since 2010. We are only online dealer required to be  licensed and bonded. We are regulated by the Minnesota State Department of Commerce and its bullion dealer laws, which were put into effect to protect the consumer from unscrupulous business practices.  Our record for delivery on – time and communication with our customers is A++. Our staff is highly educated and professional and must complete the state law mandated back ground check annually.

Our most popular products include certified investment grade gold, silver and platinum bullion from the world’s top mints and refiners. Our pricing is among the best available on the web. We cover all shipping and insurance costs on all orders. We provide notification when your order ships including the tracking number.

After you have selected the items you want to purchase you will proceed to checkout. There you will need to enter your billing and shipping information and select payment method. Payment is easy and we accept credit card, personal check, cashier`s check, bank wire, and PayPal. After you have accepted the terms and conditions, place order.

Once the order is placed the price is locked in. You will receive email confirming all details of your purchase, funding instructions and other information that may be required. When your funds are received you will receive email notification for your records. After the funds have been cleared your order is prepared for shipping. We email you the tracking code ahead of time. Our packaging and labeling is generic and discreet with signature required, always!

Our customer support team is committed to your complete satisfaction. We are available weekdays from 8AM to 8PM CST. We are also available after hours by live chat or email.

If you are interested in protecting your assets with gold, silver and platinum bullion, or have questions about the Precious Metals IRA, We encourage you to visit us at www.privatebullion.com or call us at 888-928-3390

User reviews

Average user rating from: 47 user(s)

4.9
 
Overall Rating
4.8
 
Shipping Time
4.9
 
Customer Service
4.9
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Exceeded expectations

Reviewed by Kengo | August 15, 2017

Ordered on a Wednesday, delivered Monday. Says it all.

Plus, Midwest had lowest price, by far. The big name firm quotes (the guys with the TV ads) were way high, they offered reduced quotes when they realized I was going to hang up. My view is you get one shot, then I move on, because they then established they can not be trusted to offer a fair price.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Ordered on a Wednesday, delivered Monday. Says it all.

Plus, Midwest had lowest price, by far. The big name firm quotes (the guys with the TV ads) were way high, they offered reduced quotes when they realized I was going to hang up. My view is you get one shot, then I move on, because they then established they can not be trusted to offer a fair price.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Slow delivery.

Reviewed by Joseph Bordonaro | June 20, 2017

My bank provided MidWest Bullion with the funds for my purchase on June 7, 2017, but the item I purchased was not shipped until June 16, 2017. I sent an email asking about my item but it was never answered. After the item was finally delivered I received an email with a tracking number. A little late, I'd say.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
My bank provided MidWest Bullion with the funds for my purchase on June 7, 2017, but the item I purchased was not shipped until June 16, 2017. I sent an email asking about my item but it was never answered. After the item was finally delivered I received an email with a tracking number. A little late, I'd say.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
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Excellent Service

Reviewed by Bryan Tarr | April 09, 2017

I have used MBE several times and have never had a problem with my order.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have used MBE several times and have never had a problem with my order.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Continued Exceptional Support and Service

Reviewed by William Snyder | March 23, 2017

I have purchased several orders from this organization and I was totally satisfied with each order experience. The friendly support I always receive is commendable.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have purchased several orders from this organization and I was totally satisfied with each order experience. The friendly support I always receive is commendable.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent

Reviewed by Paul Stephe | March 23, 2017

The process was easy. I got exactly what I ordered. The coins were pristine. No issues. Will order from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The process was easy. I got exactly what I ordered. The coins were pristine. No issues. Will order from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Buying Experience

Reviewed by Steven Sonnenberg | March 23, 2017

This was my first purchase of silver bullion.
Everything went perfectly.
Made great gifts.
Happy to do business in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first purchase of silver bullion.
Everything went perfectly.
Made great gifts.
Happy to do business in the future.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good Doing Business

Reviewed by David S. | March 23, 2017

I recently purchased silver bars from MBE and the exchange went wonderfully. The staff was polite and helpful, the product was exactly what I expected, and I had it in my hands in just a few days after ordering. I would definitely buy from MBE again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I recently purchased silver bars from MBE and the exchange went wonderfully. The staff was polite and helpful, the product was exactly what I expected, and I had it in my hands in just a few days after ordering. I would definitely buy from MBE again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Exceeded My Expectations

Reviewed by Cristina | March 22, 2017

I was very pleased with my dealings with Midwest Bullion Exchange. I did not feel rushed on the phone with the representative and felt free to ask any questions. The process was very simple and straight forward. The item I purchased was extremely well packaged and arrived sooner than I anticipated. If I remember correctly, the package arrived 2 or 3 days after the company received my check. There is nothing I would improve on, and I will definitely use them again. My father who has dealt with a lot of other companies that deal in precious metals was also impressed with this business. He told me that he will be utilizing this company in the future for his purchases.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I was very pleased with my dealings with Midwest Bullion Exchange. I did not feel rushed on the phone with the representative and felt free to ask any questions. The process was very simple and straight forward. The item I purchased was extremely well packaged and arrived sooner than I anticipated. If I remember correctly, the package arrived 2 or 3 days after the company received my check. There is nothing I would improve on, and I will definitely use them again. My father who has dealt with a lot of other companies that deal in precious metals was also impressed with this business. He told me that he will be utilizing this company in the future for his purchases.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Total Trust

Reviewed by Byron Smith | March 14, 2017

I selected MBE for some silver bullion after doing a bit of research and looking at customer reviews, and I never looked back. The combination of great prices and over-the-top reviews certainly is a good starting point, but the actual experience of dealing with Scott and the trust that he establishes is the reason I won't bother even considering anyone else. I've called Scott on a number of occasions just to discuss the metals market and certain options that didn't necessarily involve MBE, and he has always been a great and open source, regardless of whether there was a sale involved. I consider it very good fortune that I happened upon them for my initial purchase, and I highly recommend them to anyone.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I selected MBE for some silver bullion after doing a bit of research and looking at customer reviews, and I never looked back. The combination of great prices and over-the-top reviews certainly is a good starting point, but the actual experience of dealing with Scott and the trust that he establishes is the reason I won't bother even considering anyone else. I've called Scott on a number of occasions just to discuss the metals market and certain options that didn't necessarily involve MBE, and he has always been a great and open source, regardless of whether there was a sale involved. I consider it very good fortune that I happened upon them for my initial purchase, and I highly recommend them to anyone.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excellent Purchasing Experience

Reviewed by Jeff | March 02, 2017

We have made a total of four purchases through Midwest Bullion Exchange and all have been professionally handled. Even when mistakes were made on our side (delays in sending payments, not at home to receive shipment, etc), there was always someone there to make sure that the sale was completed in a timely manner and that nothing was lost. Despite the four purchases happening over several years, the representative always seems to remember us and the orders we have had in the past. Additionally, their prices are always competitive to other online gold and silver dealers.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
We have made a total of four purchases through Midwest Bullion Exchange and all have been professionally handled. Even when mistakes were made on our side (delays in sending payments, not at home to receive shipment, etc), there was always someone there to make sure that the sale was completed in a timely manner and that nothing was lost. Despite the four purchases happening over several years, the representative always seems to remember us and the orders we have had in the past. Additionally, their prices are always competitive to other online gold and silver dealers.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Outstanding Customer Service

Reviewed by Kyle Williams | September 08, 2016

I have been buying precious metals for almost ten years and have purchased from every single online dealer available. You will not find a better customer service experience from anyone else in the industry. The people at Midwest Bullion Exchange go out of their way to make sure you feel comfortable, confident and at ease throughout the entire process. Their integrity and honesty shine and they never steer you into any specific product, but will go to any length (and time) to answer all of your questions. Do not hesitate to give this company your business, you will not be disappointed.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have been buying precious metals for almost ten years and have purchased from every single online dealer available. You will not find a better customer service experience from anyone else in the industry. The people at Midwest Bullion Exchange go out of their way to make sure you feel comfortable, confident and at ease throughout the entire process. Their integrity and honesty shine and they never steer you into any specific product, but will go to any length (and time) to answer all of your questions. Do not hesitate to give this company your business, you will not be disappointed.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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FANTASTIC!

Reviewed by Matt McNeil | September 06, 2016

Great purchase of both platinum and rhodium bullion.

Will definitely return as a happy customer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great purchase of both platinum and rhodium bullion.

Will definitely return as a happy customer.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Tops in their field!

Reviewed by Scott Buehler | August 10, 2016

When looking for a metals company to help you with your purchases, Midwest Bullion Exchange should be your last stop.... Top quality VERY competitive prices, HONEST dealings and brokers, and an iron clad guarantee of customer satisfaction with excellent follow-up. GREAT job MWB!!! Have already recommended your company to several of my friends who need to put their hard earned wealth into a tangible, proven safe haven ... with potential for Explosive gains as well!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
When looking for a metals company to help you with your purchases, Midwest Bullion Exchange should be your last stop.... Top quality VERY competitive prices, HONEST dealings and brokers, and an iron clad guarantee of customer satisfaction with excellent follow-up. GREAT job MWB!!! Have already recommended your company to several of my friends who need to put their hard earned wealth into a tangible, proven safe haven ... with potential for Explosive gains as well!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

My questions answered

Reviewed by Wayne | August 09, 2016

Scott has always been available to answer any questions, and I've had many, that I may have. His answers allow me to make educated desicions and with no pressure.
Definitely will be referring MidWest to other investors.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Scott has always been available to answer any questions, and I've had many, that I may have. His answers allow me to make educated desicions and with no pressure.
Definitely will be referring MidWest to other investors.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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The Best!

Reviewed by Eric V | July 31, 2016

I've made several orders from Midwest Bullion and couldn't be happier with the service. They always have the lowest price and the product arrives quickly. I recommend them to anyone looking to buy PM.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've made several orders from Midwest Bullion and couldn't be happier with the service. They always have the lowest price and the product arrives quickly. I recommend them to anyone looking to buy PM.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Class Act

Reviewed by Artie S. | June 03, 2016

We are repeat customers to this metals service and have found Scott Hage and his team at Midwest Bullion to be the most professional, knowledgeable and courteous. After several orders we have found the service to be exemplary and orders processed in a timely manner. We shop around, but always make our way back to Midwest for our orders! We will always refer our friends and family to this dealer over any other. Scott Hage and his company have always made us feel comfortable and like family. 5 Stars!
Midwest Bullion rocks!!
Jody and Artie S.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
We are repeat customers to this metals service and have found Scott Hage and his team at Midwest Bullion to be the most professional, knowledgeable and courteous. After several orders we have found the service to be exemplary and orders processed in a timely manner. We shop around, but always make our way back to Midwest for our orders! We will always refer our friends and family to this dealer over any other. Scott Hage and his company have always made us feel comfortable and like family. 5 Stars!
Midwest Bullion rocks!!
Jody and Artie S.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great Service

Reviewed by Frank Dudeck | May 23, 2016

After i placed my order I immediately got an email confirming my order and another confirming my wire transfer. Three days later I received exactly what I ordered exactly when they said I would receive it. I am very pleased and will continue to use Midwest Bullion Exchange. I am very pleased.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
After i placed my order I immediately got an email confirming my order and another confirming my wire transfer. Three days later I received exactly what I ordered exactly when they said I would receive it. I am very pleased and will continue to use Midwest Bullion Exchange. I am very pleased.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent Value

Reviewed by Gary Moll | April 24, 2016

I have made two orders with Midwest Bullion. The first I paid by check and snail mail and my purchase took about a month. I did get the purchase as agreed. The second I paid with a bank transfer and that transaction took about a week.
I did a rather lengthy internet search before buying with Midwest Bullion and found they offered the same product at a better price with free shipping! I will buy from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have made two orders with Midwest Bullion. The first I paid by check and snail mail and my purchase took about a month. I did get the purchase as agreed. The second I paid with a bank transfer and that transaction took about a week.
I did a rather lengthy internet search before buying with Midwest Bullion and found they offered the same product at a better price with free shipping! I will buy from them again.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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VERY TRUSTWORTHY

Reviewed by Joe | April 23, 2016
Last updated: April 26, 2016

I trust MBE 100%. Scott Hage actually called me today out of courtesy and we had a very nice conversation. Note to other precious metal investors like myself. If you want to be treated "normal" and not deal with any false sales pitches go with MBE. I'm an average guy from the Midwest and live in the country. MBE provides a service that I trust and they deliver on their product and service. I also work in the banking industry and my comfort level with MBE is of the highest standard. I did my research with other companies before I became an MBE customer. Best thing I ever did. I would even talk to someone directly about my experience if they are thinking about choosing MBE. Which is the same open door policy MBE has provided me.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I trust MBE 100%. Scott Hage actually called me today out of courtesy and we had a very nice conversation. Note to other precious metal investors like myself. If you want to be treated "normal" and not deal with any false sales pitches go with MBE. I'm an average guy from the Midwest and live in the country. MBE provides a service that I trust and they deliver on their product and service. I also work in the banking industry and my comfort level with MBE is of the highest standard. I did my research with other companies before I became an MBE customer. Best thing I ever did. I would even talk to someone directly about my experience if they are thinking about choosing MBE. Which is the same open door policy MBE has provided me.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

A great company to do business with...

Reviewed by Bennie Forister | April 22, 2016

I purchase a decent amount of bullion each year and had been seeking a new dealer when I found MBE. Midwest Bullion has a great selection of bullion options to choose from at very competitive prices. They actually shipped my order a little earlier than I had anticipated which was a pleasant surprise. I fully intend to be a repeat customer and have given their name to several of my relatives who buy bullion as well.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I purchase a decent amount of bullion each year and had been seeking a new dealer when I found MBE. Midwest Bullion has a great selection of bullion options to choose from at very competitive prices. They actually shipped my order a little earlier than I had anticipated which was a pleasant surprise. I fully intend to be a repeat customer and have given their name to several of my relatives who buy bullion as well.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great experience

Reviewed by James | February 08, 2016

First time silver buyer and was very nervous about sending my money to a company I didn't know well. Let me tell you, it was a great experience. From placing the order to receiving it I give them an A+.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
First time silver buyer and was very nervous about sending my money to a company I didn't know well. Let me tell you, it was a great experience. From placing the order to receiving it I give them an A+.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Outstanding Company

Reviewed by R. Norman | December 30, 2015

Best company I have ever dealt with. I had a 'NANNY" problem with my bank. They would not wire the money to MBE for my order because they were afraid I was making a mistake. After ripping them a new one, I transferred the money to another bank who wired the money. Thru this whole mess Scott bent all the rules he could to help us out.
Shipping was staggered nicely and packaging was well done. All said & done, this a great company!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Best company I have ever dealt with. I had a 'NANNY" problem with my bank. They would not wire the money to MBE for my order because they were afraid I was making a mistake. After ripping them a new one, I transferred the money to another bank who wired the money. Thru this whole mess Scott bent all the rules he could to help us out.
Shipping was staggered nicely and packaging was well done. All said & done, this a great company!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Super Experience

Reviewed by Bill M | July 28, 2015

Super fast shipping, Scott is a pleasure to talk to and do business with. Pricing was great. Will order again, no need to look any further.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Super fast shipping, Scott is a pleasure to talk to and do business with. Pricing was great. Will order again, no need to look any further.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

The only place to buy precious metals

Reviewed by Edward Toth | September 18, 2014

I've made 10 orders with MBE and I'm satisfied with everyone of them. Every order was shipped promptly upon receipt of cleared funds. I've both wired money and sent checks. When money was wired, shipment was that night or the next day. When I've sent checks, it was typically 7 days to shipment. I can't be happier. I've lost money or had frustration with other dealers online. It's not worth it to go somewhere else! What's the point of saving a buck with someone else only to have issues or not get your order at all? They have great prices anyway! So you're not paying any type of premium over others, so stop looking. I saw one review that they had a couple emails unanswered. I've had all my emails answered, but sometimes it took a couple days, but I got my order on time and that's the most important. I figure they are pretty busy sometimes filling orders and make that a priority over getting to email right away, but what would you rather have? A Prompt response or prompt order fulfillment? Don't be scared if they don't answer your email right away because they're busy filling your order. Thanks Scott for being one of the very few honest people in this business. BTW, I never write reviews. The reason I'm doing this is because I've been "had" before as many others have and people need to know that MBE is a rare find in the industry.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've made 10 orders with MBE and I'm satisfied with everyone of them. Every order was shipped promptly upon receipt of cleared funds. I've both wired money and sent checks. When money was wired, shipment was that night or the next day. When I've sent checks, it was typically 7 days to shipment. I can't be happier. I've lost money or had frustration with other dealers online. It's not worth it to go somewhere else! What's the point of saving a buck with someone else only to have issues or not get your order at all? They have great prices anyway! So you're not paying any type of premium over others, so stop looking. I saw one review that they had a couple emails unanswered. I've had all my emails answered, but sometimes it took a couple days, but I got my order on time and that's the most important. I figure they are pretty busy sometimes filling orders and make that a priority over getting to email right away, but what would you rather have? A Prompt response or prompt order fulfillment? Don't be scared if they don't answer your email right away because they're busy filling your order. Thanks Scott for being one of the very few honest people in this business. BTW, I never write reviews. The reason I'm doing this is because I've been "had" before as many others have and people need to know that MBE is a rare find in the industry.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excellent service

Reviewed by Tom | September 04, 2014

I have been very impressed by the service received from Midwest Bullion Exchange. I placed the
order, sent a check, 12 days later I received what I ordered.
I had placed the order for the same items with another dealer and waited through several delays in shipping. After 4 months, my order was still in an indefinite delay status. I opted to cancel the order in favor of a full refund of the purchase price.
Only glitch in the experience was delivery of my check to MBE. The address on the checkout form was for their account at Wells Fargo Bank. When I called to see if my check had cleared I talked with Scot. He had not seen my check, asked me where I sent it, told me he'd call back in a few minutes. He trackedt down the check and it had been deposited in their account. Scot was very friendly and seemed to be very eager to resolve the issue, which actually turned out to be no issue at all.
I rated them 4 stars in Customer Service category because I had left email messages with questions twice and never received an answer. Don't know if they just don't bother checking their in box or what, but I never received a reply. (Maybe Scot will see this and start checking).
I'll never buy from the other company I was doing business with again. Don't know if/when I'll ever be in the PM market again, but if I do buy more I'll absolutely, with no reservations, give these guys a shot at it again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have been very impressed by the service received from Midwest Bullion Exchange. I placed the
order, sent a check, 12 days later I received what I ordered.
I had placed the order for the same items with another dealer and waited through several delays in shipping. After 4 months, my order was still in an indefinite delay status. I opted to cancel the order in favor of a full refund of the purchase price.
Only glitch in the experience was delivery of my check to MBE. The address on the checkout form was for their account at Wells Fargo Bank. When I called to see if my check had cleared I talked with Scot. He had not seen my check, asked me where I sent it, told me he'd call back in a few minutes. He trackedt down the check and it had been deposited in their account. Scot was very friendly and seemed to be very eager to resolve the issue, which actually turned out to be no issue at all.
I rated them 4 stars in Customer Service category because I had left email messages with questions twice and never received an answer. Don't know if they just don't bother checking their in box or what, but I never received a reply. (Maybe Scot will see this and start checking).
I'll never buy from the other company I was doing business with again. Don't know if/when I'll ever be in the PM market again, but if I do buy more I'll absolutely, with no reservations, give these guys a shot at it again.
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excellent Company!!!

Reviewed by Bernard | July 25, 2014

My buying experience with Midwest Bullion Exchange and Scott Hage has been first class. Everyone has been friendly, courteous,knowledgeable and very professional. You receive timely email updates on every order from shipment to delivery which is extremely prompt. I could not be any more satisfied with MBE and Scott Hage. I would recommend this company to anyone wishing to purchase precious metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My buying experience with Midwest Bullion Exchange and Scott Hage has been first class. Everyone has been friendly, courteous,knowledgeable and very professional. You receive timely email updates on every order from shipment to delivery which is extremely prompt. I could not be any more satisfied with MBE and Scott Hage. I would recommend this company to anyone wishing to purchase precious metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellant Service!!!

Reviewed by Mike | May 12, 2014

It is hard to find people who provide excellant customer service but Scott Hage does. Scott is great guy to work with and he does everything he can to make sure everything goes smoothly. I have done business with them twice now and I highly recommend them. Great job and thanks for all your help!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
It is hard to find people who provide excellant customer service but Scott Hage does. Scott is great guy to work with and he does everything he can to make sure everything goes smoothly. I have done business with them twice now and I highly recommend them. Great job and thanks for all your help!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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The Best

Reviewed by Dennis | April 15, 2014

These guys are great. Honest to goodness PM dealers. No playing money games and waiting for your order.
Order, send a check and get delivery. The new web site is easy to use and offers many different items.
When TSHTF you want you PM's in your hands, this place does it.
D

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
These guys are great. Honest to goodness PM dealers. No playing money games and waiting for your order.
Order, send a check and get delivery. The new web site is easy to use and offers many different items.
When TSHTF you want you PM's in your hands, this place does it.
D
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Very Informative and Got the Job Done

Reviewed by Mike V. | April 05, 2014

We appreciate the extra effort it took answering “ALL” our questions! I have to admit we were not exactly comfortable doing business online at first. Have been doing business with Midwest for a few months what a great choice! We recently transferred a portion of our IRA into a program that allows physical precious metals. Today all transactions completed. Thanks again MBE for taking the time to answer our questions and get the job done!

Mike V.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
We appreciate the extra effort it took answering “ALL” our questions! I have to admit we were not exactly comfortable doing business online at first. Have been doing business with Midwest for a few months what a great choice! We recently transferred a portion of our IRA into a program that allows physical precious metals. Today all transactions completed. Thanks again MBE for taking the time to answer our questions and get the job done!

Mike V.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Very Satisfied Regular Customer

Reviewed by Earl | March 26, 2014

I have made three purchases from MBE over the past 8 months and I'm completely satisfied with their service, dependability, and shipping. Two purchases were made by check and one by wire transfer. When I have a question about order status, I call, and I have always found their staff helpful (usually I talk to Scott Hage). Scott takes a personal interest in keeping his customers happy. With the large sums of money involved in gold/silver purchases, TRUST in your broker is key - and I trust Scott.

I have made three purchases from MBE over the past 8 months and I'm completely satisfied with their service, dependability, and shipping. Two purchases were made by check and one by wire transfer. When I have a question about order status, I call, and I have always found their staff helpful (usually I talk to Scott Hage). Scott takes a personal interest in keeping his customers happy. With the large sums of money involved in gold/silver purchases, TRUST in your broker is key - and I trust Scott.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Scott Hage Rules

Reviewed by Nathan Bradley | February 15, 2014

My order was on backlog from THE MINT -- no fault of MBE's. Scott Hage -- the "Big Man" of the company -- called me to let me know this, and was more than willing to change my order. I wasn't in a hurry, so I let it stand. Now here's the best part: when my order did arrive, it showed up at HIS office, not my home -- again, no fault of his. Even though he had been sick the past few days, he called me and offered to personally deliver it to my home! (We live near each other.) We compromised on a local grocery store as the delivery location, and he literally HAND-DELIVERED my order to me, in person. Then we stood there BS-ing for another 15 minutes. If this isn't customer service, then I've never seen customer service. Cool guy. Goes out of his way to make things easy for you, and like others have said, doesn't try to steer you one way or another. Thank you, Scott. NB

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My order was on backlog from THE MINT -- no fault of MBE's. Scott Hage -- the "Big Man" of the company -- called me to let me know this, and was more than willing to change my order. I wasn't in a hurry, so I let it stand. Now here's the best part: when my order did arrive, it showed up at HIS office, not my home -- again, no fault of his. Even though he had been sick the past few days, he called me and offered to personally deliver it to my home! (We live near each other.) We compromised on a local grocery store as the delivery location, and he literally HAND-DELIVERED my order to me, in person. Then we stood there BS-ing for another 15 minutes. If this isn't customer service, then I've never seen customer service. Cool guy. Goes out of his way to make things easy for you, and like others have said, doesn't try to steer you one way or another. Thank you, Scott. NB
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excellent product, great service

Reviewed by Alexander Freyman | December 27, 2013

The service is courteous, friendly and very efficient. The sales rep (it was Scott Hage) is knowledgeable, experienced and easy to
deal with. And very friendly too. So, the whole transaction went very smoothly, and the delivery took just a couple days.
In two words, it was a real pleasure. I would gladly recommend this company to anyone. AF.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The service is courteous, friendly and very efficient. The sales rep (it was Scott Hage) is knowledgeable, experienced and easy to
deal with. And very friendly too. So, the whole transaction went very smoothly, and the delivery took just a couple days.
In two words, it was a real pleasure. I would gladly recommend this company to anyone. AF.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Very Pleased With Service

Reviewed by Bert Munson | December 16, 2013
Last updated: December 16, 2013

I was very pleased with my buying experience at Midwest Bullion Exchange. My sales rep was Scott Hage. Getting the bullion delivered to me was simple and fast. Scott was friendly and accommodating, and did not try to sell me anything except what I asked for, and the shipment arrived in an amazingly short time. The transaction could not have been smoother.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I was very pleased with my buying experience at Midwest Bullion Exchange. My sales rep was Scott Hage. Getting the bullion delivered to me was simple and fast. Scott was friendly and accommodating, and did not try to sell me anything except what I asked for, and the shipment arrived in an amazingly short time. The transaction could not have been smoother.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Absolutely the best online gold buying experience!

Reviewed by andrea villa | December 06, 2013

Everything about MBE is top-notch. This is the only place I buy gold online, don't waste your time anywhere else. MBE is fast, secure, reliable and their CEO is extremely helpful and considerate. You will be glad you did business with them, I certainly am.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Everything about MBE is top-notch. This is the only place I buy gold online, don't waste your time anywhere else. MBE is fast, secure, reliable and their CEO is extremely helpful and considerate. You will be glad you did business with them, I certainly am.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Absolute best online dealer I have dealt with!

Reviewed by Laura | December 02, 2013

Without a doubt, this is the best online bullion dealer with whom I have ever done business. Their customer service is supreme. You receive constant e-mail updates regarding the status of your order, and they are extremely prompt in shipping the product. I won't buy from anyone else. I couldn't be anymore satisfied with their service.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Without a doubt, this is the best online bullion dealer with whom I have ever done business. Their customer service is supreme. You receive constant e-mail updates regarding the status of your order, and they are extremely prompt in shipping the product. I won't buy from anyone else. I couldn't be anymore satisfied with their service.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Good people to do business with

Reviewed by Fivestringer | February 25, 2013
Last updated: August 08, 2016

I bought a couple of bags of mixed junk silver. At the time I ordered I was told that shipping times were about 10 days (since junk silver was in high demand). After 8 days, Scott (from Midwest) called and apologized for the delay, saying that he was having trouble getting the bags from his wholesaler.

After another few days Scott called me again and said that if I wanted dimes (an upgrade from what I ordered) he could ship the next day, which he did.

All in all, Midwest was great to deal with. They were very up front about shipping times, and were more than willing to work with me to get me my product.

I would definitely buy from Midwest again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I bought a couple of bags of mixed junk silver. At the time I ordered I was told that shipping times were about 10 days (since junk silver was in high demand). After 8 days, Scott (from Midwest) called and apologized for the delay, saying that he was having trouble getting the bags from his wholesaler.

After another few days Scott called me again and said that if I wanted dimes (an upgrade from what I ordered) he could ship the next day, which he did.

All in all, Midwest was great to deal with. They were very up front about shipping times, and were more than willing to work with me to get me my product.

I would definitely buy from Midwest again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Works for me

Reviewed by Dennis | December 11, 2012
Last updated: August 08, 2016

Fast service, good pricing, watch for specials.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Fast service, good pricing, watch for specials.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

10 stars!!!!

Reviewed by millett oconnell | October 30, 2012
Last updated: August 08, 2016

have my gold and silver in zurich, needed some here for insurance. checked out many dealers and all seemed to have problems with sending wrong or damaged goods and then
taking forever to settle.or holding my money and delaying shipping.
read the reviews here on Scott, and gave him a call.TRUELY the right move. he understood
what I wanted, helped me deciede, set the order and wired the funds. Got a monster box of silver eagles, some junk silver and 10 1oz bars of gold. sent the wire in the am, got an e-mail about noon that it was received. Scott called and explained that he didn't ship over the weekend for safety reasons and that it would go out monday and I would recieve another e-mail with the tracking numbers by 9pm. as a first time buyer with him, and a considerable amount of cash, I was at the keyboard at 9 waiting. just as he said, the e-mail came at nine with the ups tracking #'s. By the time I checked with ups it was already in the air. came tues am, just like promised, packaging was flawless, goods in great condition and everything as ordered. If you are leery about buying onlone and from someone you do not know, give Scott a try, you won't be disapointed. I'm ordering again next week, can't order today because we are leaving for a few days and he ships to fast!!

Very happy in the south

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
have my gold and silver in zurich, needed some here for insurance. checked out many dealers and all seemed to have problems with sending wrong or damaged goods and then
taking forever to settle.or holding my money and delaying shipping.
read the reviews here on Scott, and gave him a call.TRUELY the right move. he understood
what I wanted, helped me deciede, set the order and wired the funds. Got a monster box of silver eagles, some junk silver and 10 1oz bars of gold. sent the wire in the am, got an e-mail about noon that it was received. Scott called and explained that he didn't ship over the weekend for safety reasons and that it would go out monday and I would recieve another e-mail with the tracking numbers by 9pm. as a first time buyer with him, and a considerable amount of cash, I was at the keyboard at 9 waiting. just as he said, the e-mail came at nine with the ups tracking #'s. By the time I checked with ups it was already in the air. came tues am, just like promised, packaging was flawless, goods in great condition and everything as ordered. If you are leery about buying onlone and from someone you do not know, give Scott a try, you won't be disapointed. I'm ordering again next week, can't order today because we are leaving for a few days and he ships to fast!!

Very happy in the south
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excellent All Around

Reviewed by Patty | September 19, 2012
Last updated: August 08, 2016

I was going to order online but then had a question so I called. Scott was very professional and knowledgeable and took care of my issue and then also gave me completely free shipping on the order. The order came fast and I received email updates almost every day letting me know where the order was in transit.

No negatives whatsoever!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I was going to order online but then had a question so I called. Scott was very professional and knowledgeable and took care of my issue and then also gave me completely free shipping on the order. The order came fast and I received email updates almost every day letting me know where the order was in transit.

No negatives whatsoever!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Highly Recommend

Reviewed by Itzhak Goldberg | August 29, 2012
Last updated: August 08, 2016

I'm very cost conscious (cheap) so price is a must but I want service like I'm a big tipper. MBE's prices were extremely competitive, Scott, the man I dealt with was very helpful and knowledgeable and the shipping was very fast. All around a perfect buying experience.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I'm very cost conscious (cheap) so price is a must but I want service like I'm a big tipper. MBE's prices were extremely competitive, Scott, the man I dealt with was very helpful and knowledgeable and the shipping was very fast. All around a perfect buying experience.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

A Perfect Buying Experience

Reviewed by Abigail in Great Neck | June 29, 2012
Last updated: August 08, 2016

At first I was a little nervous about buying gold online so I did my research as best I could and I spoke with a number of companies. Of the companies I decided to call, Midwest Bullion's were the best to talk with. Scott answered all my questions and never tried to pressure me to buy. I liked that a lot. It was a refreshing change from some of the sites I called, especially the big advertisers.

I decided to buy some 1 oz American Eagles and wired the money to get the best deal. The follow up I got was amazing. I got a confirmation email, an email with the tracking information and the package was delivered within just 2 days. It was packaged discretely, which I appreciated, and the coins were beautifully packaged and obviously were in mint and untouched condition in their containers.

Overall, I couldn't be happier with the transaction from start to finish. I will be placing another order soon and know Scott will give me great advice and service when I do. No need to look any further. Midwest Bullion is as good as it gets.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
At first I was a little nervous about buying gold online so I did my research as best I could and I spoke with a number of companies. Of the companies I decided to call, Midwest Bullion's were the best to talk with. Scott answered all my questions and never tried to pressure me to buy. I liked that a lot. It was a refreshing change from some of the sites I called, especially the big advertisers.

I decided to buy some 1 oz American Eagles and wired the money to get the best deal. The follow up I got was amazing. I got a confirmation email, an email with the tracking information and the package was delivered within just 2 days. It was packaged discretely, which I appreciated, and the coins were beautifully packaged and obviously were in mint and untouched condition in their containers.

Overall, I couldn't be happier with the transaction from start to finish. I will be placing another order soon and know Scott will give me great advice and service when I do. No need to look any further. Midwest Bullion is as good as it gets.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great company to do business with

Reviewed by Timothy | May 22, 2012
Last updated: August 08, 2016

I've been buying gold as I can for a few years and am always looking for the best price and the best service. My most recent purchase was for a little over $65k worth of coins from Midwest Bullion. The gentleman on the phone was most helpful and courteous. He didn't try to upsell me and seemed genuinely interested in my needs. I had shopped around to some of the better known sites and Midwest's price was better... not by a lot but it was enough to make a difference. The coins were shipped FAST... faster than any other company I've used. I couldn't be happier and can recommend them highly and will.

I don't know where these yoyo's saying they're too expensive come from but my bet is they are competitors or something because these folks are the best.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've been buying gold as I can for a few years and am always looking for the best price and the best service. My most recent purchase was for a little over $65k worth of coins from Midwest Bullion. The gentleman on the phone was most helpful and courteous. He didn't try to upsell me and seemed genuinely interested in my needs. I had shopped around to some of the better known sites and Midwest's price was better... not by a lot but it was enough to make a difference. The coins were shipped FAST... faster than any other company I've used. I couldn't be happier and can recommend them highly and will.

I don't know where these yoyo's saying they're too expensive come from but my bet is they are competitors or something because these folks are the best.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Fantastic To Do Business With

Reviewed by Joe Bronson | April 18, 2012
Last updated: August 08, 2016

We're an investment management firm that has personally used Midwest Bullion for the purchase of not only our own employee's purchases of Gold and Silver, but have had clients whom have purchased from them successfully. They are very professional, trustworthy, and ship on time. Highly recommended.

Strong Investment Management
www.GoToStrong.com

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
We're an investment management firm that has personally used Midwest Bullion for the purchase of not only our own employee's purchases of Gold and Silver, but have had clients whom have purchased from them successfully. They are very professional, trustworthy, and ship on time. Highly recommended.

Strong Investment Management
www.GoToStrong.com
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excellent Deals and Knowledge

Reviewed by Sondra Washington | April 04, 2012
Last updated: August 08, 2016

My husband and I decided it was time to consider investing in precious metals. We started researching different company`s online and checking their credentials. We decided the best way to proceed was to test a few of the higher rated company`s we found online with a smaller minimum “test” order. What we found was somewhat surprising regarding the level of service we received. Midwest Bullion Exchange outperformed all others by a significant margin. The shipping was fast, the prices were good and we found their website to be easier to use than the others we tested. Thank you Midwest Bullion Exchange!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My husband and I decided it was time to consider investing in precious metals. We started researching different company`s online and checking their credentials. We decided the best way to proceed was to test a few of the higher rated company`s we found online with a smaller minimum “test” order. What we found was somewhat surprising regarding the level of service we received. Midwest Bullion Exchange outperformed all others by a significant margin. The shipping was fast, the prices were good and we found their website to be easier to use than the others we tested. Thank you Midwest Bullion Exchange!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Knowledgable Guys

Reviewed by S. Stone | February 10, 2012
Last updated: August 08, 2016

Tried them out because they had slightly better prices, and was pleasantly surprised at how knowledgable they were about ordering gold for IRAs -- sometimes I feel like I'm having to teach my dealer and it was nice to have someone who knew what they were doing. Pretty much the trifecta of price, service and fast shipment. A+

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Tried them out because they had slightly better prices, and was pleasantly surprised at how knowledgable they were about ordering gold for IRAs -- sometimes I feel like I'm having to teach my dealer and it was nice to have someone who knew what they were doing. Pretty much the trifecta of price, service and fast shipment. A+
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

excellent personal service

Reviewed by Cecelia | February 05, 2012
Last updated: August 08, 2016

Had a glitch at first with USPS but the ordering, follow-up and shipping were excellent.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Had a glitch at first with USPS but the ordering, follow-up and shipping were excellent.
Overall rating 
 
4.3
Shipping Time 
 
5.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Nothing Special here

Reviewed by A. Buntnel | January 26, 2012
Last updated: July 12, 2013

Slow shipping and high prices. There really aren't any redeeming qualities except the people are nice.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Slow shipping and high prices. There really aren't any redeeming qualities except the people are nice.
Overall rating 
 
4.0
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Was this review helpful to you?