Provident Metals

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286 results - showing 1 - 50
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Ordering 
 

Terrible

Reviewed by jOE | December 05, 2018

Paid by e-check 11/23 . Still hasn't shipped. Meanwhile placed an order at another dealer by e-check 11/26 and already received that order.. all after holding periods. Thought I would try them after nearly 2 years and sure regret that decision.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Paid by e-check 11/23 . Still hasn't shipped. Meanwhile placed an order at another dealer by e-check 11/26 and already received that order.. all after holding periods. Thought I would try them after nearly 2 years and sure regret that decision.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
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Our "Go To"

Reviewed by Dree | November 02, 2018

My wife and I have made several purchases with Provident and have been pleased overall. Because of the live pricing, a knowledgeable investor can save a small bit of money.

We typically pay by chexk, so the shipping process can be a bit long. We have always received our metals and they have always looked great.

The only issue that either of us has ever had was when we purchased several coins that soon ran out of stock in the same order as others that remained in stock. After two weeks, I called to inquire about the status of our order and was told that the entire package had been held until the out of stock coins were back in stock. When I asked the woman what my choices were, she offered to send the in stock items separately. We received the items quickly after that and our experience was relatively positive. A bit more communication would have been nice, but the issue was resolved.

Provident is our go to precious metals dealer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My wife and I have made several purchases with Provident and have been pleased overall. Because of the live pricing, a knowledgeable investor can save a small bit of money.

We typically pay by chexk, so the shipping process can be a bit long. We have always received our metals and they have always looked great.

The only issue that either of us has ever had was when we purchased several coins that soon ran out of stock in the same order as others that remained in stock. After two weeks, I called to inquire about the status of our order and was told that the entire package had been held until the out of stock coins were back in stock. When I asked the woman what my choices were, she offered to send the in stock items separately. We received the items quickly after that and our experience was relatively positive. A bit more communication would have been nice, but the issue was resolved.

Provident is our go to precious metals dealer.
Overall rating 
 
4.3
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Many Problems with this Company

Reviewed by Israel Ramirez | May 18, 2018

I have bought quite a few orders from Provident Metals lately a more or less good not great since I have had some issues with them. Please read the following:
I ordered over 45 days ago about $800.00 in Brittanias Silver Coins on special.
They shipped and order was received at Coppell USPS Facility allegedly, and 35 days later the order is "nowhere" to be found.
I had to wait for 30 days for an internal investigation and no results, so they give me the options to either resend the order or a refund. I write a letter to them indicating I wanted a Resend of the order.
Melissa Grubb, all along has been less than providing Excellent Customer Service indicates that they were out of stock.
I go into their Web Site and Surprise Surprise they have the Brittanias Random Years available for sale, but now at over $18.
I bought them at $16+/-..
I informed her that they were available and now the story changes and she indicates that usually they just send out a refund.
Of course, they would lose $2 approximately per coin.
They didn't offer to replace with a similar coin like a Silver Eagle, Maple Leaf, they just wanted to get rid of me and pocket $2 per coin.
Her answer, we already shipped the refund, I wish they were that responsive when it's the customer with a problem.
They solve their problems very expediently but the customers......NOT SO MUCH!!
This is the 3rd issue I have had with them and will stay away from this company, too many reputable companies out there to deal with a company that won't step up to the plate and take responsibility....You are out!!!!
I suggest anyone that has had problems with this company to start complaints at the BBB and State Attorney Office. BEWARE

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I have bought quite a few orders from Provident Metals lately a more or less good not great since I have had some issues with them. Please read the following:
I ordered over 45 days ago about $800.00 in Brittanias Silver Coins on special.
They shipped and order was received at Coppell USPS Facility allegedly, and 35 days later the order is "nowhere" to be found.
I had to wait for 30 days for an internal investigation and no results, so they give me the options to either resend the order or a refund. I write a letter to them indicating I wanted a Resend of the order.
Melissa Grubb, all along has been less than providing Excellent Customer Service indicates that they were out of stock.
I go into their Web Site and Surprise Surprise they have the Brittanias Random Years available for sale, but now at over $18.
I bought them at $16+/-..
I informed her that they were available and now the story changes and she indicates that usually they just send out a refund.
Of course, they would lose $2 approximately per coin.
They didn't offer to replace with a similar coin like a Silver Eagle, Maple Leaf, they just wanted to get rid of me and pocket $2 per coin.
Her answer, we already shipped the refund, I wish they were that responsive when it's the customer with a problem.
They solve their problems very expediently but the customers......NOT SO MUCH!!
This is the 3rd issue I have had with them and will stay away from this company, too many reputable companies out there to deal with a company that won't step up to the plate and take responsibility....You are out!!!!
I suggest anyone that has had problems with this company to start complaints at the BBB and State Attorney Office. BEWARE
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Good company, never a problem.

Reviewed by William Gordon | April 10, 2018

Have dealt with Provident on several occasions both buying and selling over a number of years. No problems, good service and prompt payments on my sells. Have also dealt with Apmex. Provident on occasion has much better prices. Have high confidence with Provident Metals, even for large purchases and sells. GLTA.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Have dealt with Provident on several occasions both buying and selling over a number of years. No problems, good service and prompt payments on my sells. Have also dealt with Apmex. Provident on occasion has much better prices. Have high confidence with Provident Metals, even for large purchases and sells. GLTA.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Waiting, waiting for gold bracelet, finally cancelled.

Reviewed by Richard Harwood | January 04, 2018

Ordered a gold bracelet (0.9999 1 troy oz) for my wife for Christmas, product was in stock when I ordered. I sent a check which needed to be cleared, fine. Gold spot price started rising. 24 calendar days or 15 business days and now site says it is out of stock. Gold spot price has risen to the point they wont make much profit. Service tells me that they do not know when they will receive more bracelets.

I want my money back, but no they will not honor the current gold spot price. BS, give me my money. They said they will cut a check and refund me but it will take 5 or more business days. I will not return to this place.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Ordered a gold bracelet (0.9999 1 troy oz) for my wife for Christmas, product was in stock when I ordered. I sent a check which needed to be cleared, fine. Gold spot price started rising. 24 calendar days or 15 business days and now site says it is out of stock. Gold spot price has risen to the point they wont make much profit. Service tells me that they do not know when they will receive more bracelets.

I want my money back, but no they will not honor the current gold spot price. BS, give me my money. They said they will cut a check and refund me but it will take 5 or more business days. I will not return to this place.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
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10% restocking fee for underweight bullion

Reviewed by Silverback Stacker | October 24, 2017

Usually no problem with them. But they messed up two orders in a row. First they sent me copper rounds instead of silver and didn't believe me until they checked their video.

Then they sent me underweight and damaged bullion. They want ME to pay for shipping back to them so that they can charge me a 10% restocking fee. WHAT?! Never again. I've had problems with other dealers and THEY made it better. Not Provident. Their mistake is YOUR problem.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Usually no problem with them. But they messed up two orders in a row. First they sent me copper rounds instead of silver and didn't believe me until they checked their video.

Then they sent me underweight and damaged bullion. They want ME to pay for shipping back to them so that they can charge me a 10% restocking fee. WHAT?! Never again. I've had problems with other dealers and THEY made it better. Not Provident. Their mistake is YOUR problem.
Overall rating 
 
1.7
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
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My Choice

Reviewed by Gary Brown | December 14, 2016

I Have Made A Half Dozen Purchases From Provident Over A Period Of 3+ Years. Every Purchase Was As Requested And Prompt. I Made One Sale To Provident, The Transaction Was Smooth And As Expected. I Would And Will Do Business With Provident In The Future. I Recommend Provident Metals.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I Have Made A Half Dozen Purchases From Provident Over A Period Of 3+ Years. Every Purchase Was As Requested And Prompt. I Made One Sale To Provident, The Transaction Was Smooth And As Expected. I Would And Will Do Business With Provident In The Future. I Recommend Provident Metals.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Provident Metals Review

Reviewed by B Kenney | November 21, 2016

The day I placed my order I also placed orders with two other metal companies. I received my order from Provident Metals on the second business day after I placed my order. I still currently haven't received my orders from the other two companies. I am extremely impressed with how fast the shipping was, the quality of the pieces that I ordered, and the quality of the packaging. I will definitely be recommending this company and purchasing more metals from them. Thank you Provident Metals!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The day I placed my order I also placed orders with two other metal companies. I received my order from Provident Metals on the second business day after I placed my order. I still currently haven't received my orders from the other two companies. I am extremely impressed with how fast the shipping was, the quality of the pieces that I ordered, and the quality of the packaging. I will definitely be recommending this company and purchasing more metals from them. Thank you Provident Metals!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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My go to Bullion dealer

Reviewed by Victor | September 08, 2016

No need to buy from anyone else. Fast shipping, echeck and great prices. They always price match so I only order from them. Never had a problem so I'll stick to them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
No need to buy from anyone else. Fast shipping, echeck and great prices. They always price match so I only order from them. Never had a problem so I'll stick to them.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Order Review

Reviewed by William | August 30, 2016

Timely delivery, Beautiful Rounds Shipping was free with purchase of 5. When price drops I will order again, shooting for 6 to get free delivery

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Timely delivery, Beautiful Rounds Shipping was free with purchase of 5. When price drops I will order again, shooting for 6 to get free delivery
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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order

Reviewed by Donald Smith | August 23, 2016

I only buy from PM as there service is outstanding an prices are very much better than all others I have checked.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I only buy from PM as there service is outstanding an prices are very much better than all others I have checked.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Amazing

Reviewed by Steve | August 23, 2016

Great products at a great price

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great products at a great price
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Satisfaction Guarateed!!

Reviewed by Rollin | August 17, 2016

Amazed order delivered in three days!! Although, checked Monster box and several coin tubes were on the verge of popping open. Silver dollar coins in those tubes were tilted or almost trapped in coin tube cover. Could strapping tape be used on each individual coin tube for shipping purposes? Chatted with Melissa and she helped a lot with coin storage questions. Provident Metals is on point with customers service. Waiting on shipment email from next order placed yesterday?

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Amazed order delivered in three days!! Although, checked Monster box and several coin tubes were on the verge of popping open. Silver dollar coins in those tubes were tilted or almost trapped in coin tube cover. Could strapping tape be used on each individual coin tube for shipping purposes? Chatted with Melissa and she helped a lot with coin storage questions. Provident Metals is on point with customers service. Waiting on shipment email from next order placed yesterday?
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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What A Nice Surprise

Reviewed by Eric Sailer | August 13, 2016

I recently ordered a 1/10 oz gold Krugerrand random year pick and was surprised not only by the speed of process & delivery but also by the arrival of a Choice 1982 Krugerrand in excellent condition.I am no a professional grader by no means but I would venture to say that it is at least BU and I like it.A Happy Customer.Of course, I'll be back.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I recently ordered a 1/10 oz gold Krugerrand random year pick and was surprised not only by the speed of process & delivery but also by the arrival of a Choice 1982 Krugerrand in excellent condition.I am no a professional grader by no means but I would venture to say that it is at least BU and I like it.A Happy Customer.Of course, I'll be back.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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No problems, would order again

Reviewed by Ryan | August 12, 2016

Prices were reasonable and items arrived in a relatively timely fashion. They were offering a deal at spot price so it was too good of a deal to pass up.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Prices were reasonable and items arrived in a relatively timely fashion. They were offering a deal at spot price so it was too good of a deal to pass up.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Quick and Easy!

Reviewed by Jimmy Fowler | August 12, 2016

The site was easy to browse and identify the products - great prices and easy checkout process. Product was shipped quickly and received at my residence in great packaging and all items were as promised. 10/10 will shop here again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The site was easy to browse and identify the products - great prices and easy checkout process. Product was shipped quickly and received at my residence in great packaging and all items were as promised. 10/10 will shop here again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent value

Reviewed by M Jackson | August 12, 2016

Excellent value offered. Coins (Congo Silver Lion) are attractive but lightly struck. Order was filled accurately and shipped within timeframe expected. I will watch for good deals with Provident Metals in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Excellent value offered. Coins (Congo Silver Lion) are attractive but lightly struck. Order was filled accurately and shipped within timeframe expected. I will watch for good deals with Provident Metals in the future.
Overall rating 
 
4.3
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
5.0
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Easy transactions.

Reviewed by Chris | August 12, 2016

This is the second sale of my gold with Provident. The transaction was smooth, easy and a great value. You have a customer for life.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This is the second sale of my gold with Provident. The transaction was smooth, easy and a great value. You have a customer for life.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Always what I asked for

Reviewed by dwhite | August 12, 2016

I really like copper and they have exactly what I'm looking for. It may not be the best thing to use as an investment, but that's not really why I buy copper.
I'll buy more in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I really like copper and they have exactly what I'm looking for. It may not be the best thing to use as an investment, but that's not really why I buy copper.
I'll buy more in the future.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Consistantly dependable

Reviewed by Susan Dunsworth | August 10, 2016

Buying on-line from a company you don't know is always scary. After extensive research about Provident, I placed a small order and was not disappointed. Although the processing time was lengthy with the purchasing method I chose, it proceeding EXACTLY as their website stated. Since that first order, I have made several more purchases and have never been disappointed. The merchandise is packaged beautifully and in great shape. When I made my most current purchase, I changed my buying method to using PayPal instead of cash and the entire process was a lot faster, also according to the detailed explanation on their website. Read everything. I also appreciate the return address NOT identifying them as a bullion dealer.

People tend to forget that once an order leaves any company and gets into the hands of a carrier, delivery can be a "wild card". The company no longer has control and a great deal of trust must be exercised by the customer. I've been fortunate that all my purchases reached their destination but I provided for safe delivery on MY end by using a mail business who takes in packages from 5 am to Midnight with a live person at the counter.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Buying on-line from a company you don't know is always scary. After extensive research about Provident, I placed a small order and was not disappointed. Although the processing time was lengthy with the purchasing method I chose, it proceeding EXACTLY as their website stated. Since that first order, I have made several more purchases and have never been disappointed. The merchandise is packaged beautifully and in great shape. When I made my most current purchase, I changed my buying method to using PayPal instead of cash and the entire process was a lot faster, also according to the detailed explanation on their website. Read everything. I also appreciate the return address NOT identifying them as a bullion dealer.

People tend to forget that once an order leaves any company and gets into the hands of a carrier, delivery can be a "wild card". The company no longer has control and a great deal of trust must be exercised by the customer. I've been fortunate that all my purchases reached their destination but I provided for safe delivery on MY end by using a mail business who takes in packages from 5 am to Midnight with a live person at the counter.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Exellent

Reviewed by Ted Clement | August 05, 2016

Thank you for my coins. Awesome! Friends are asking where to get them. Which I am sharing.
Thank you.
Ted Clement

Oh. And My daughter took my sucker. lol. I'll know it's there and grab it first next time.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Thank you for my coins. Awesome! Friends are asking where to get them. Which I am sharing.
Thank you.
Ted Clement

Oh. And My daughter took my sucker. lol. I'll know it's there and grab it first next time.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excellent!!!!

Reviewed by Mark Gardner | August 03, 2016

Provident was running a sale on coins at spot (limit of 3), so I had to buy them (and some other coins as well). Once again, excellent turnaround time at an excellent price. I couldn't be happier and will continue to buy from them at every chance I get.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Provident was running a sale on coins at spot (limit of 3), so I had to buy them (and some other coins as well). Once again, excellent turnaround time at an excellent price. I couldn't be happier and will continue to buy from them at every chance I get.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Provident Metals - First Time

Reviewed by Kai | August 02, 2016

After a bad experience purchasing silver online I tried Provident Metals. I only ordered a couple rounds to check them out but I'm very satisfied.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
After a bad experience purchasing silver online I tried Provident Metals. I only ordered a couple rounds to check them out but I'm very satisfied.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Pleasant Experience

Reviewed by Dan | July 31, 2016

Helpful customer service. They helped me narrow my purchase to my specific financial needs. This was my second purchase. I'm impressed with the products and discrete shipping labeling. Just a little nervous waiting for the arrival. I will order again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Helpful customer service. They helped me narrow my purchase to my specific financial needs. This was my second purchase. I'm impressed with the products and discrete shipping labeling. Just a little nervous waiting for the arrival. I will order again.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great Experience

Reviewed by Walter E Fredrickson | July 28, 2016

This was my second purchase within a week's time. I was so impressed with the service and fast delivery of my first order that I ordered again. I received beautiful pieces and I will be ordering again. I am confident with the discrete shipping process and that the customer service will be excellent. I did everything online and had no issues at all.

I can't wait to place another order and then sit back and relax until I see my new pieces.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my second purchase within a week's time. I was so impressed with the service and fast delivery of my first order that I ordered again. I received beautiful pieces and I will be ordering again. I am confident with the discrete shipping process and that the customer service will be excellent. I did everything online and had no issues at all.

I can't wait to place another order and then sit back and relax until I see my new pieces.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Rude employees, poor customer service, no customer appreciation

Reviewed by Steve | July 26, 2016
Last updated: September 03, 2016

I was a long time customer of Provident, but never again.

My spouse missed delivery of an order while I was out of town. It was a small order (one coin) that could have been placed in my secure mailbox, but they insist on charging extra for signature upon delivery to your door. I was out of town and unable to pick up from the post office during their 15 day holding period. My order was sent back to Provident, and now I have to pay $12 to get a one ounce coin reshipped.

I called and politely explained my situation and asked for a break, even just a discounted shipment fee since I have been a loyal customer for some time now. I first spoke with Sana, who was rude with me and had a very bad attitude from the start. I then asked for a manager or supervisor and after a lengthy hold, was connected with Chandler who waited patiently for me to finish speaking and sternly denied my request, stating they would go out of business if they gave people breaks on shipping issues.

They have made a hell of a lot more than $12 off of me in the past, and would have continued to have a lifetime customer if not for this experience. It wasn't just the $12, it was the way they spoke to me on the phone. I was made to feel insignificant and unappreciated. They seemed irritated that I'd even have the gall to make such a request and acted like they did me a favor for even shipping it out once.

I will never buy from Provident again.

Also, do not be fooled by all of these fake positive reviews. Very few of them are real customers.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I was a long time customer of Provident, but never again.

My spouse missed delivery of an order while I was out of town. It was a small order (one coin) that could have been placed in my secure mailbox, but they insist on charging extra for signature upon delivery to your door. I was out of town and unable to pick up from the post office during their 15 day holding period. My order was sent back to Provident, and now I have to pay $12 to get a one ounce coin reshipped.

I called and politely explained my situation and asked for a break, even just a discounted shipment fee since I have been a loyal customer for some time now. I first spoke with Sana, who was rude with me and had a very bad attitude from the start. I then asked for a manager or supervisor and after a lengthy hold, was connected with Chandler who waited patiently for me to finish speaking and sternly denied my request, stating they would go out of business if they gave people breaks on shipping issues.

They have made a hell of a lot more than $12 off of me in the past, and would have continued to have a lifetime customer if not for this experience. It wasn't just the $12, it was the way they spoke to me on the phone. I was made to feel insignificant and unappreciated. They seemed irritated that I'd even have the gall to make such a request and acted like they did me a favor for even shipping it out once.

I will never buy from Provident again.

Also, do not be fooled by all of these fake positive reviews. Very few of them are real customers.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Great service and products

Reviewed by Larry Yates | July 22, 2016

Being a newby at buying metals I found you guys made it very easy. Got your website from a friend who buys from you quite a bit. Said it would be easy and it was. Kudos guys.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Being a newby at buying metals I found you guys made it very easy. Got your website from a friend who buys from you quite a bit. Said it would be easy and it was. Kudos guys.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excel at customer service every time

Reviewed by Wendy Perkins | July 12, 2016

Polite, courteous, HELPFUL, pleasant, funny, friendly................I could probably go on, but you get the message! I have finally found a place where I can ask questions, get solid answers and learn so much while I'm being treated like I'm really important!! What more could anyone ask?

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Polite, courteous, HELPFUL, pleasant, funny, friendly................I could probably go on, but you get the message! I have finally found a place where I can ask questions, get solid answers and learn so much while I'm being treated like I'm really important!! What more could anyone ask?
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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GodSpeed

Reviewed by Carlos | July 12, 2016

Great quick delivery, awesome product.

GodSpeed.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great quick delivery, awesome product.

GodSpeed.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Purchase Experience

Reviewed by Larry L | July 12, 2016

As always, a perfect buying experience.
Prompt delivery, exactly as ordered and absolutely no problems.
Thank you and you'll be seeing an order ever month.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
As always, a perfect buying experience.
Prompt delivery, exactly as ordered and absolutely no problems.
Thank you and you'll be seeing an order ever month.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Mr.

Reviewed by Lawrence Tackett | July 12, 2016

I have placed numerous orders with your company and always receive the very
best service. I only order from Provident now.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have placed numerous orders with your company and always receive the very
best service. I only order from Provident now.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

provident metal

Reviewed by orlando | July 07, 2016

very happy with product an how fast they are delivered

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
very happy with product an how fast they are delivered
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Very Happy

Reviewed by Dennis Gibbens | July 06, 2016

Lowest price on the net. Silver Liberty Coins came in BU condition as advertised. Shipping time was just a couple of days. Very happy with Provident, will purchase more.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Lowest price on the net. Silver Liberty Coins came in BU condition as advertised. Shipping time was just a couple of days. Very happy with Provident, will purchase more.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Best prices

Reviewed by Steve | July 06, 2016

Great price, fast ship. I'd like ro see them offer the cash price using a debit card at purchase some day soon...

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great price, fast ship. I'd like ro see them offer the cash price using a debit card at purchase some day soon...
Overall rating 
 
4.0
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
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1st Silver purchase

Reviewed by John | July 06, 2016

THIS WAS MY 1st SILVER PURCHASE AND I WAS VERY PLEASED WITH EVERYTHING. I WILL BE MAKING MORE PURCHASES.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
THIS WAS MY 1st SILVER PURCHASE AND I WAS VERY PLEASED WITH EVERYTHING. I WILL BE MAKING MORE PURCHASES.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

nice experience

Reviewed by Timothy Clark | July 06, 2016

Nice experience and would definitely shop with them again!!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Nice experience and would definitely shop with them again!!!
Overall rating 
 
4.3
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Excellent

Reviewed by Garioun M. | June 22, 2016

My order shipped the same day I ordered. I received my order the next day. I enjoy the fast shipping. Provident Metals have excellent prices. I will continue to order from here.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My order shipped the same day I ordered. I received my order the next day. I enjoy the fast shipping. Provident Metals have excellent prices. I will continue to order from here.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great people and deals

Reviewed by John M | June 22, 2016

Great people to deal with and best competitive deals around. I search as many sites as possible for the deal and always end up back at Provident.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great people to deal with and best competitive deals around. I search as many sites as possible for the deal and always end up back at Provident.
Overall rating 
 
4.3
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Was this review helpful to you? 

A++

Reviewed by Josh | June 21, 2016

Great buying experience!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great buying experience!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Silver Order

Reviewed by William Temkin | June 21, 2016

Timely.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Timely.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good Deals, Great Quality

Reviewed by Brandon Talley | June 21, 2016

Was my first time to order from Provident and I will be back. The quality was great and the shipping was fast. Thanks.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Was my first time to order from Provident and I will be back. The quality was great and the shipping was fast. Thanks.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

great site for anyone getting into stacking

Reviewed by Daniel Bachner | June 20, 2016

PROVIDENT METALS is the second website ive used to order my silver from and seems to be the one place i can find that sells the 1oz elemetal bars i like for a great price ive alright recommended this site to new silver buyers

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
PROVIDENT METALS is the second website ive used to order my silver from and seems to be the one place i can find that sells the 1oz elemetal bars i like for a great price ive alright recommended this site to new silver buyers
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Prospector

Reviewed by Edward l Davis | June 15, 2016

Nice product.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Nice product.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Outstanding (Again)

Reviewed by Chuck Briggs | June 10, 2016

New investor/collector so learning as I go along.

What I've learned so far? Can't go wrong with Provident Metals! Two for two so far - next order I'm sure will be a hat trick.

Thank you Provident

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
New investor/collector so learning as I go along.

What I've learned so far? Can't go wrong with Provident Metals! Two for two so far - next order I'm sure will be a hat trick.

Thank you Provident
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Another Excellent Experience

Reviewed by alstrom | June 07, 2016

Another purchase from this excellent dealer and will continue to order from them.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Another purchase from this excellent dealer and will continue to order from them.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

GREAT!!!!!!!!!!!! ONE OF THE BEST IN THE MARKET!!!!!!!!!!!!!

Reviewed by NICHOLAS | June 07, 2016

WILL BE BUYING MUCH MORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
WILL BE BUYING MUCH MORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Highly Recommend

Reviewed by Craig Tolonen | June 07, 2016

I have ordered from Provident Metals several times and they always delivered my orders very quickly. After quite a bit of research I found that Provident Metals was cheaper than everyone offering the products I was looking for. I would and do recommend Provident metals to my friends am
nd family.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered from Provident Metals several times and they always delivered my orders very quickly. After quite a bit of research I found that Provident Metals was cheaper than everyone offering the products I was looking for. I would and do recommend Provident metals to my friends am
nd family.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Excellent dealer!

Reviewed by Randall Rank | June 05, 2016

I have recommended provident many times in my place of employment to those seeking precious metals. Always my first choice when shopping personally.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have recommended provident many times in my place of employment to those seeking precious metals. Always my first choice when shopping personally.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Awesome - beautiful products

Reviewed by Peter G | May 31, 2016

This is an excellent company. I ordered a wide variety of products and everything arrived in perfect condition and in most cases was even better than I could have expected. Shipping was fast and everything was well packed. They have a great selection of products and I've already made two follow up orders, both also received in perfect condition.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This is an excellent company. I ordered a wide variety of products and everything arrived in perfect condition and in most cases was even better than I could have expected. Shipping was fast and everything was well packed. They have a great selection of products and I've already made two follow up orders, both also received in perfect condition.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Satisfied

Reviewed by Matthew | May 31, 2016

First time buying from this company. They pack well and ship in a discreet package! No issues at all and don't have any worries about buying from them again! -Matthew

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
First time buying from this company. They pack well and ship in a discreet package! No issues at all and don't have any worries about buying from them again! -Matthew
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 
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