I placed an order for silver and the transaction did not go through. I was charged a $1,049 late fee with the threat of the fee going up by 50% if not paid after 30 days. Well, there is absolutely no way to pay the late fee which i feel is unethical because the order never wnet through, they never shipped anything and anyways they make it nearly impossible to pay the late fee. There's no place to even see the late fee on the online account with them and no links in the emails from them. They never replied to over 4 emails I sent within a mmonths time. I called 5 times on different days and the wait time was always over ONE HOUR and this was the only way to make the payment for the late fee. TOTAL CROOKS!

I am new to stacking but I have done my research. I took advantage of the first-time buyer spot price offer. I did have to buy $200 worth of product, and not all product was part of the offer, to get the free shipping. I like silver and the offer included 5 oz at spot. The pic on the website included a variety of silver products. Even though I would have preferred to receive 5-1 oz Silver Eagles, Instead I received 1-5 oz Proclaim Liberty Silver Bar (Poured) SD Bullion which is cool because to me Silver is Silver, and I paid spot. Being my first precious metals purchase I did speak and chat with customer service several times, they were pleasant and professional. Prices are comparable to other reputable online dealers, but you should always read the fine print. I would definitely do business with them again.

Buyer beware! They don’t stand behind their products. I purchased 1 brilliant uncirculated (BU) coin and 4 very good (VG) coins. The “BU” has rim damage, very little original luster, and deep scratches. One of the “VG” coins is cleaned, 2 of them have an outlined design/missing rim details. Emails asking for assistance were given dismissive responses and a manager on their call hotline was unwilling to even receive pictures of the coins in question. Apparently, their merchandise is “graded by third party sellers” and they “have no control over the quality of merchandise”.

Bought a "deal" that you had to put in the cart to see that actual discount. Tried to do a wire transfer to pay for it. My bank wouldn't send the money to them due to "customer compaints". They were closed so I sent a email to cancel. Of course they sent a email back that went to spam that said all cancellations would need to be called in. Didn't see it for a few days. Called them right away after finding this as I was cleaning out my emails. Tried to explain why the cancellation was not my fault but the banks. But, that was not good enough, they sent a cancellation notice, re ieved it with less then 2 days to pay it or it will be sent to collections. With unwarranted "market losses" there was no losses silver actually went up. So that was a straight up lie and they knew it. I was charged almost $500 to cancel a order they never lifted a finger to fill, even got off there butt to do anything for. This is preditory, and they just bought a life long enemy. Not a smart buisness practice if you ask me. You don't monetize people mistakes. With that, and all the other complaints this company has, from sending fake silver, to ripping people off with wrong product and the like. Stay far from this buisness.

Never received my order and nobody in customer service cared. STAY AWAY! Will be contacting the BBB.

If you are ordering "1 oz Silver Rounds (New) - Design Our Choice" do not expect to get the designs shown on the picture and IRA approved coin. They will send you 1 oz SD Bullion Silver Freedom Rounds - their own coin, which according to their website is NOT IRA approved. Customer service rep was rude on the phone, talking over me and interrupting Do not fall into the trap.

Called on first order to change payment method. Was treated so poorly it was shocking. I will be paying a several hundred dollar cancellation fee for my very first order (that will never happen), better I get burned for hundreds rather than an order that was for thousands. The lack of personality and lack of customer service was shocking. So rude it just felt like scam and high pressure, extremely. And that is the Red Flag. For cancellations the only method they have is to send you to collections, they refused to send an invoice for the cancellation. This is stated in their terms, kind of like a serious threat, the terms tell you if you don't pay, we are gonna take legal action. I was glad to pay, but shouldn't a customer be given an statement of what is owed ???

Really poor customer service

DO NOT ORDER YOUR PRECIOUS METALS FROM THIS COMPANY!! I ordered 2 silver eagles a few months back and they informed me they would not be delivered until a month and a half later. Fast forward to when they were supposed to arrival and I never received them. I called and asked what happened and they told me there was nothing they could do because I had 3 days to report a lost package. 3 days, seriously? My order was estimated to be delivered a month and a half later with no exact date, but I only have a few days to report it if I never received it?!? My family and I have ordered from this company for a few years now, but we will no longer do business with a company that does not care about their customers. They will take your money and run, then blame it on their terms and conditions.

After referred by a youtuber Jayson Jaws and a roommate of mine, I placed several orders with SD bullion. I received the first few orders just fine. However for order ******3 and ******6 they received the payments then hold my funds in hostage.