SD Bullion

After referred by a youtuber Jayson Jaws and a roommate of mine, I placed several orders with SD bullion. I received the first few orders just fine. However for order ******3 and ******6 they received the payments then hold my funds in hostage.

Unethical Business - Possible Scam & Fraud This business has terrible customer service and over charges you debit card for amounts more than you approved. Then refused to adjust, remove or address the problem. I will never use or deal with this company again. They refused to allow you speak to supervisor. They use your debit card at will once you give it to them. They over charge and then tell you there is nothing you can do about it. The boldness of their behavior and responses is outrageous. I am debating filing a criminal complaint for Fraud and Extortion for their actions. Be ready for their threats if you push the issue. They will threaten to cancel your account if you fight the issue. BUYER BEWARE... Once they have your car info, good luck.

I purchased from them because they were the cheapest online dealer at this time (could have drive a little longer and buy the same thing w/o the hassle). Online order was not processed correctly. I contacted customer service regarding mailing address and was told it would be changed. When I received an email asking me to confirm my mailing address, I called and spoke to an agent. She wants me to send her everything including the kitchen sink to verify address. I told her if there's that much trouble she can cancel my order. She threatened to charge me 5% for cancellation fee. I told her I would like to speak w/ a manager and she said not available but can leave a message. I did that. Manager called back and said exactly the same thing. They cannot send the package anywhere else but the billing address. What a crock of bull is that? I purchased things and have them ship internationally all the time before and there's never a problem.When I told her I am no longer there, she said "I got your money. You can either receive it at your billing address or I can take 5% and cancel your order." I told the manager would she likes me to contact my attorney and she said, " Yes, do that and we will work with your attorney." Whoever said they have great customer service has not talked to these rude people. My advice, go elsewhere. Don't buy from them even if they are cheapest. The next thing I got was an email saying the product is shipped. Guess where? To my billing address which I was no longer there. If it is

This is my first order with SD Bullion. I placed my substantial order (20 1oz Gold Eagles) on 2/16/2021 and paid them via wire on 2/18/2021. I received a tracking number from Fedex on 2/25/2021 for delivery by 3/2/2021. The order never arrived...I notified them on 3/2 and again on 3/4...They told me of "weather delays" but by 3/10 I questioned whether it even shipped...being a new customer of SDB, I did not have any history with them. I was suspect as I have experience buying metal from other suppliers without incident. On 3/12/2021 SD Bullion told me to fill out a "Statement of Loss" claim form with them that they need to explore the claim with Fedex and their insurance company and per their email..... "Please allow 7-10 business days for our team to coordinate with the carrier and allow their internal processes to begin. Attached you will find a Statement of Loss Form".....On 3/18/2021 I was asked to submit a "notarized" "Statement of Loss Affidavit": I had to go to my local notary!!!. I am not sure what lead to the loss of my shipment and what responsibility SDB bears if any. I feel better about this company now that I have received delivery but I do not appreciate going thru this experience. I received my order this morning(3/24/2021) via Fedex 2nd day air. It was packaged well but over 3 weeks later than expected. Customer Service was helpful in submitting claim for lost shipment and they did follow up with me to ensure delivery. I will consider buying from them again despite this "rocky" first order.

These people are sick. They love taking advantage of first time customers and charge you with hidden fees

Made approximately $4k order from SD Bullion on 1/8/21. Arrived 1/20. Volumes are high but seemed a bit slower than what I expected so only knocked off one star because every time I called, SD was excellent in customer service. All products ordered were perfect and will be purchasing from them again as their price and quality are top notch.

What an aggravating business to deal with. I work at home every other week. Since it takes 2-3 weeks for an order to be delivered, I never know if I'm going to be at work or home. This week I was at work when a delivery was attempted. I called and emailed SD in an attempt to get them to help me change the delivery location or have FedEx hold the package at their hub. SD was completely inflexible about a delivery location change. Finally after 3 days wasting FedEx's gas and time I was able to pick the package up at their hub before it was shipped back to SD. Thanks for nothing SD. Plenty of other precious metals sellers out there.

Ive bought from multiple dealers, and I made the mistake of trying out SD bullion. I liked the price and wanted to check them out. Learn from my experience: My first order of several thousand dollars was processed fine in feb and recieved in about the same matter as any dealer i bought from. Awesome, place another several thousand dollar (couple of gold and silver coins) order on march 2nd. Shows waiting payment, 3 days pass and goes to payment recieved. I give some time, knowing the markets demand is starting to go up. Then i contact them, sd says high demand wait another 5 to 10days. I give 2 weeks, send another email. Dont hear back for 2 days, send a irritating email letting them im disappointed. One of the items was going to be a gift (not anymore). They respond, saying they had a inventory glitch with my order, they are waiting on a piece of silver before they can send it. Wow SD, when you found that out why didn't you update/contact your customer. Why did i have to complain to find out? Slow and lack of communication is issue. They did say they would substitute it, which i told them yes. That was several days ago, and the order still has not been processed or shipped. Ive put in 3 other orders and recieved them already from my different online dealer, SD bullion hasnt even processed or shipped it yet, over a month. Disappoint in SD bullion. Buy from other dealers that you can trust. Mine is now gone in this dealer. Price doesn't matter if you never receive the product. Im still waiting. Only thing left for me to do: starting to file complaints and possibly legal action if product isnt shipped. Wasting my time. They lost a customer with me that spent thousands of dollars with them, how would they treat other buyers? Im sure they will reply that they have a high volume of customers, but my order was placed over a month ago, weeks before their email about 5 to 10 day wait time which as passed too. Also they have manipulated reviews: i cant even leave a review with there third party review company shopper approved unless you click on a link in email saying you received product. I haven't so i will not click on it. They dont show the bad reviews from that site. Only list the good. This fools the consumer thinking it is a better company than it is. Buyer beware!

Still waiting for my silver after check cleared 10 days and no tracking number. They state they have my order, but 3 weeks to ship! Really? This makes no sense unless they sold me what they do not have.

Great place to buy precious metals at a great price.