I purchased what was described on the website as a new 2021 Maple Leaf 1 oz .9999 gold coin. The website depicts the coin as flawless and worthy of display. However, the coin arrived in a plastic bag, deep scratch along the left side of the obverse side, unpolished, and without an assay. It sad that I cannot upload a photo of this coin...a picture is worth a 1000 words. Of all the gold and silver coins in my collection, the new 2021 Maple Leaf is in the worst condition and definitely not showroom worthy...displaying this coin is an embarrassment to Canada.

Gold coins I've purchased from USA and Australia are highly polished, in a protective clear coin holder, with an assay, and arrive with a display case. That is just the opposite of what Sprott Money will provide. I'm not from Canada but I clearly see there is no national pride displayed in these coins.
I am so skeptical that is not an authentic gold coin that I called two companies to have the coin tested for purity. Once the lockdown is over, I will have it tested.
After sending photos of the coin to Sprott Money to resolve the issue I just received silence. For spending $2345 CAD on what is consider coin art, Sprott Money has very disappointing care and quality control.

Given the COVID context, the mailing was excellent via FedEx. The navigation on the site is good and everything is clear. Nevertheless, payment by bank transfer with Desjardins is impossible, hence the 4*. However, I quickly received a call from customer service to suggest an alternative. So, excellent customer service. BRAVO!

Compte tenu du contexte COVID, l'envoi postal a été excellent via FedEx. La navigation sur le site se fait bien et tout est clair. Néanmoins, le paiement par virement bancaire avec Desjardins est impossible d'où le 4*. Par contre, j'ai reçu rapidement reçu un appel du service à la clientèle pour me proposer une alternative. Donc, excellent service à la clientèle. BRAVO!!

Great service! Fast and professional. Thanks!

Thankyou guys I will be placing another order soon

Excellent customer service !
Very easy to order on line with a variety of payment methods.
I have dealt with Sprott several times and always receive excellent service, they are very professional!
Thank You Sprott !

I like working with Sprott friendly attentive and focused

Very professional and overall great experience

Excellent Experience!!! From Curtain Call!To Curtain End!!
Thank You!!!

I was going to wait on this review until shipment arrived, but I am confident it will arrive today and so going ahead now.

There has already been a post-review of this order and so I will not elaborate further on all the details, except to mention a couple of possible easy wins for you that may make future ordering a little nicer.

1. For me personally, I was not so keen on the FI choices. I think you had PC Financial, but I wasn't sure if this would take me to Simplii Financial. It could be confusing for some and may just be a matter of updating this logo. I have TD bank too, but know what you may be dealing with there to kick these guys into shape. So no worries on that one.

2. The link on the shipment tracking, took me to an internal page that just showed the shipper and tracking # again. Of course I was able to copy and paste this # into FedEx tracking, but it would nice if this link took me directly to this FedEx page with the results already presented.

I have been in corporate long enough to know that a good company is not one that never has problems, but rather has good procedures and follow up when problems arise. On that note, I give you full marks.

As of this writing the FedEx tracking is showing my delivery as Pending with an expected delivery of Yesterday. I figure the guy went off the road (of course hope not) and that my package will arrive today. Their automated response systems for the most up to date information is like a Merry-go-Round of frustration. I understand though that this is beyond your immediate control right now. I can lean on them if need be, but hopefully not. Up to you if you want to give them a gentle nudge.

Overall I am pleased and delighted I found you folks. I am on the weekly wrap-up all the time and learning tons. I have been very Impressed with your company. I hope everyone is well and stays well. Sorry if we got of to a rocky start.

Warmly,

Jeffrey Green

The new computer system was giving your sales person issues. He was accommodating so the wait for "things to work" was ok.
I was passed on to Danielle in operations to get the FED X labels and costing finalized. She did a great job. The turn around time for my shipment to to be received, cleared and money wired to my account was fast and accurate.
My complaint over the 8 years of buying and selling with Sprott Money has always been the lack of staff to handle me calling in. It is always a message left and hours latter a return call. I have always felt that you are understaffed. Your confirmations are generic and it seems to me that sometimes your people are confused whether they are shipping, buying or adding to the vault. It is the way that you are trying to have a one form does all. It looks cheap which is not a good look for people handling my money. Good thing Sprott has an excellent name in the market.

Excellent customer service from a trusted name!

Sprott is a great company with prompt service and reasonable prices. Due to the Covid-19 lock-downs it took over 3 months to receive my order. Sprott protected me by refusing to ship until the delivery company would guarantee insurance and require a signature on delivery. Sprott is a PM dealer of quality and character, attributes vital to maintain confidence and trust in what can be a shady industry at times. Would recommend them to anyone who wants to buy PM.
Sincerely
Patrick

The selling spread seemed high...perhaps as much as $10 oz too high on gold.

It was my first time buying experience with Sprot. Knowledgeable and professional staff made it so easy and prompt transaction. I am very satisfied and happy, will strongly recommend to the friends.

First time ordering and all has gone smoothly, thanks. CV

I've ordered from Sprott several times over the past decade. Never had any issue. Customer service is excellent. Website easy to navigate. Precious metals always delivered when promised and in perfect condition. And pricing is very competitive.

Sprott also shows that they appreciate your business. One time, they sent me a free one ounce silver round just to say thank-you for my business. It's not often that you'll find a company that will do this. In fact, I can't recall a single time where a business sent me free product just to say thank-you.

I have dealt with Sprott several times and always receive excellent service, they are very professional with very prompt shipping, received my order in 3 days. I particularly like the very discreet shipping packaging.
I would highly recommend them.

It is apparent that this dealer does NOT have sufficient staff to handle their client load in a timely manner! Also, their administrative procedures are not well defined, and their forms are far from user friendly, as well as not having ANY guidelines or directions concerning how to fill them out. I was due a payment of almost mid-5 digits, and it took them a full 5 business days to get the payment into my bank account. We all know the time/value of money, and it looks to me like they hang on to their money as long as they can! In all fairness, I would say that if I were running their operation, that's EXACTLY what I would do, but being on the other side of the fence, such practices are NOT appreciated!

I have been with Sprott Money for years. Would not do business with anyone else.

The staff are incredible to deal with and management is great.

Special thanks to Daniela and Robert!

Peter D.

I was referred by a family member who heaped praise on these folks and he was right. Great experience from the first call with Robert right through to delivery. I will be a returning customer.

When a snag was hit with my bank regarding payment, the team at Sprott Money jumped in immediately and helped resolve it quickly. Though the issue was not of their making I truly appreciate the superior customer service and assistance they provided.

Before making my first purchase in precious metals, I’ve followed the space for over five years. Sprott Money was the clear favorite in my research and didn’t disappoint. They were easy to work with, transparent and flexible. Which is why I’ve continued doing business with them.

The products are excellent, especially the Sprott1oz rounds, The site is easy to navigate, and receipts for payment and shipping were received very quickly, and the items were here within 3 days of ordering. Very impressive product, and shipping time, especially when compared to some others who wait 2-3 weeks before shipping. Will definitely be ordering from Sprott again very soon.

I have dealt with Sprott Money several times - always a positive experience. They are highly professional and I recommend them without reserve

Very happy with the purchase, I got exactly what I want, excellent deal and a sealed tube. Also, my order arrived the next day after Sprott Money Received the money, I like that very much, I will buy again from Sprott Money and recommend them to a friend.

Very easy to order on line with a variety of payment methods. I liked bill payment method through the bank. Follow up emails confirmed order status as well as a personal phone call from the company to ensure my satisfaction. Will always use Sprott Money now for purchases.

Exceptional first time service experience. User interface for account creation and trade execution was exceptionally slick, intuitive and easy to use. Sprott Money eliminates the grief of the FINTRAC and KYC process. Will definitely use them again. The guy whose name is on the company monicker earned his reputation as being a no BS, stand-up guy. Eric Sprott's fingerprints are all over this. Well done.

Thank you for the smooth execution of the transaction. Whole process was efficiently handled and money was processed very quickly. Questions sent regarding the transaction was answered promptly. Appreciate the great service!

I've dealt with Sprott Money numerous times. It's all been good, no problems, no complaints, and no hidden fees.

Words cannot express the outstanding excellence of Sprott Money Ltd. staff, products, storage & reliability. We have dealing with them now for 4 1/2 years & have always found them to be efficient, accommodating & reliable. In to-days world, TRUSTWORTHINESS is priceless & rare - Sprott possesses this in spades!

A very professional dealer of fine gold products. My highest rating AAA+++

It has been a pleasure working with Robert DeJaray on the purchase and storage of precious metals. Robert was very generous with his time in answering all my questions, explaining the process and taking care of my needs. I very highly recommend Sprott Money.

Rob DeJaray was prompt and friendly and made purchase easy. Would buy again from Sprott,

Never purchased precious metals from a dealer before. The entire process was simple and quick to complete and the staff was readily available for any questions I had.

I am very satisfied with sprott I recommend them to anyone who wants to purchase metals. They are very professional.

We did our first large purchase a few years back with Sprott Money. Since it was our first purchase through them, Sprott obliged us with some special requests and the purchase was smooth as Gold. We are very happy with their service. From great pricing, transparent transactions and friendly approachable and very helpful staff.

Will definitely recommend Sprott Money as a solid PM dealer.

Outstanding dealer! I ordered through Sprott for the first time three years ago and they fielded my questions with confidence and assurance. When I received my order I was very happy with the speed and accuracy with the order. Since that was the first time ordering with Sprott, I had a made a special request with my order which they executed to the T.

Just got off the phone with Brandon Green of Sprott helping me with International storage. He was very friendly, helpful and genuine. I'm reasy to order again.

I whole heartedly recommend Sprott Money as a dealer

I met Brandon Green of Sprott Money while in the Cayman Islands attending a conference. I ordered some silver from him shortly thereafter. Brandon was easy to deal with, he gave me a good price for my silver and the shipping time was ultra-fast.

I recommend Sprott Money as a dealer and would buy from them again.

In our experience Sprott has been an impressive dealer. The money team is quick to answer any and all concerns and shipping is fast.

Sprott Money is a fantastic dealer.
The service is quick and pleasant, no waiting, no problems.
Audit fees are a bit steep, but aside from that I have be thrilled with the experience.

Words cannot express the satisfaction we have had with Sprott Money Ltd. We feel they are the best in North America for their great selection of quality products, prices, assistance by an excellent staff & unsurpassed safe storage with reasonable fees. We have been buying on a very regular basis & our only regret is that we did not start earlier in life. We have great peace of mind in every aspect!
It is a pleasure to speak on their behalf

Great service, no problems with quality or delivery times.