US Gold Bureau

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US Gold Bureau

Company Overview

 
1.8 (23)

Location

State
Texas
City
Austin

Contact Information

Phone
(800) 775-3504

Precious metals direct to the public.

The US Gold Bureau sells gold and silver bullion with an emphasis on education, personal attention and respect for the customer. Their online store offers a wide range of products both rare and modern. The company is based in Austin, Texas.

User reviews

Average user rating from: 23 user(s)

1.8
 
Overall Rating
1.7
 
Shipping Time
1.9
 
Customer Service
1.7
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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USGB

Reviewed by David Kemmerer | November 06, 2016

Have ordered numerous times at USGB.
Always have gotten what was ordered.
Get good service from account representative.
Order from USGB on a regular basis.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Have ordered numerous times at USGB.
Always have gotten what was ordered.
Get good service from account representative.
Order from USGB on a regular basis.
Overall rating 
 
4.0
Shipping Time 
 
3.0
Customer Service 
 
4.0
Buying Experience 
 
5.0
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OK but slow ship

Reviewed by Jim | October 24, 2016

Ordered on October 10th with funds directly deducted from my checking account on October 13th. As of October 24th no product has been received and there has been no notification of shipment. Did business with them earlier in the year and it took a lot of calls and emails to get them to ship back then as well, so this appears to be their business model. This will be my last order with USGB.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Ordered on October 10th with funds directly deducted from my checking account on October 13th. As of October 24th no product has been received and there has been no notification of shipment. Did business with them earlier in the year and it took a lot of calls and emails to get them to ship back then as well, so this appears to be their business model. This will be my last order with USGB.
Overall rating 
 
2.3
Shipping Time 
 
1.0
Customer Service 
 
4.0
Buying Experience 
 
2.0
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Deceitful practice

Reviewed by Asad | June 22, 2016

Ordered Royal Canadian mint 10 oz silver bars and paid the higher premium but received the cheaper generic 10 oz silver bars which on their own site were selling for a significantly lower premium . No explanation given and not even refunded the price difference . No reply to my email regarding the issue :

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Ordered Royal Canadian mint 10 oz silver bars and paid the higher premium but received the cheaper generic 10 oz silver bars which on their own site were selling for a significantly lower premium . No explanation given and not even refunded the price difference . No reply to my email regarding the issue :
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Switch in pricing

Reviewed by Keith | June 04, 2016

My recent purchase experience was the worst yet..Made a purchase from the website after verbally confirming availability and price of item. US gold bureau sent confirmation email. They disclose a "all sales final" in their purchase policy. My credit card company confirms the funds were transferred to USGB. 3 days later, Tyler from USGB calls me to say I owe them another $800 more before they'll ship out the coin I purchased. He explained their website was not updated properly and the wrong price was printed at the time of my purchase. This is after I told him I spoke to a representative inquiring about the price and availability of this coin before I made the purchase. Had they told me the website pricing was incorrect and the coin was $800 more, I wouldn't have gone through with the purchase. USGB customer service calls me and tells me their website has price "anomalies". If you can't trust their website and representatives on providing the correct price quote, who can you trust? They said they'll refund my credit card...I hope! Caution all future buyers!!!! Watchout for bait and switch!!!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
My recent purchase experience was the worst yet..Made a purchase from the website after verbally confirming availability and price of item. US gold bureau sent confirmation email. They disclose a "all sales final" in their purchase policy. My credit card company confirms the funds were transferred to USGB. 3 days later, Tyler from USGB calls me to say I owe them another $800 more before they'll ship out the coin I purchased. He explained their website was not updated properly and the wrong price was printed at the time of my purchase. This is after I told him I spoke to a representative inquiring about the price and availability of this coin before I made the purchase. Had they told me the website pricing was incorrect and the coin was $800 more, I wouldn't have gone through with the purchase. USGB customer service calls me and tells me their website has price "anomalies". If you can't trust their website and representatives on providing the correct price quote, who can you trust? They said they'll refund my credit card...I hope! Caution all future buyers!!!! Watchout for bait and switch!!!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Terrible Customer Service RUDE

Reviewed by Brett Scully | June 02, 2016

Did EFT transfer on May 24th.. called about order.. Got the rudest feedback from both agent and customer service..

Money out of my account 10 days ago.. but they say they have to verify that I AM ME?? are you kidding..

never buy from them.. IM GOING TO SMALL CLAIMS COURT TODAY TOP TRY AND GET MY MONEY BACK

BRETT SCULLY

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Did EFT transfer on May 24th.. called about order.. Got the rudest feedback from both agent and customer service..

Money out of my account 10 days ago.. but they say they have to verify that I AM ME?? are you kidding..

never buy from them.. IM GOING TO SMALL CLAIMS COURT TODAY TOP TRY AND GET MY MONEY BACK

BRETT SCULLY
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Overpriced

Reviewed by Galen Ambrose | April 15, 2016

This coin was overpriced by 38% based on what I could have purchased it on Ebay.
My fault for not checking it on other sites and taking the word on this company

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
This coin was overpriced by 38% based on what I could have purchased it on Ebay.
My fault for not checking it on other sites and taking the word on this company
Overall rating 
 
2.7
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
2.0
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Nothing but problems

Reviewed by Jerry | April 14, 2016

Placed an order for 75 oz of silver. Paid by electronic funds transfer through my checking acct. Got a call they needed to verify my address and needed last 4 digits of my soc sec #, which I refused to provide. Salesman said he try to verify address. Why this was an issue is unknown to me, was only told they had to prevent fraud. How there would be any fraud when I was paying in advance was unknown to me. Never had someone from a web site ask for soc sec #. A week goes by, get the same call, still can't verify address. I did move just over a month ago, but I offered to send a copy of my driver's license with my current address. This was not acceptable to them, they only wanted my soc sec #. Had to cancel the order. In the meantime, silver had gone up 5%

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Placed an order for 75 oz of silver. Paid by electronic funds transfer through my checking acct. Got a call they needed to verify my address and needed last 4 digits of my soc sec #, which I refused to provide. Salesman said he try to verify address. Why this was an issue is unknown to me, was only told they had to prevent fraud. How there would be any fraud when I was paying in advance was unknown to me. Never had someone from a web site ask for soc sec #. A week goes by, get the same call, still can't verify address. I did move just over a month ago, but I offered to send a copy of my driver's license with my current address. This was not acceptable to them, they only wanted my soc sec #. Had to cancel the order. In the meantime, silver had gone up 5%
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Unethical practices

Reviewed by Roger Lee | January 26, 2016

Would not do business with this company. They deliberately ignored several communications until item was shipped so they could avoid working out the issue. A tone of dishonesty appears to be an underpinning of their culture.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Would not do business with this company. They deliberately ignored several communications until item was shipped so they could avoid working out the issue. A tone of dishonesty appears to be an underpinning of their culture.
Overall rating 
 
1.3
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Legitimate Company But Slow Delivery

Reviewed by American Patrior | October 02, 2015

I placed an order with this company in August after emailing them for information. First let me say that they are indeed a legitimate and licensed precious metals company and I did receive what I ordered. I've heard many bad things about this company that don't seem to make sense or are just flat out untrue. But based on my experiences, I can see why some may complain about certain aspects of this company.

Sales and Marketing - Yes, their emphasis is to get you to buy certified coins as an investment. Yes, the sales folks will make a better commission if you buy these coins with a higher premium. My first experience was with a salesman (they call them agents) was a hard upsell attempt at certified gold coins costing $5000 a piece. I previously told this man that I was interested in silver American Eagles, and yes I got frustrated. I called back and asked for a different agent and got one that actually listened to me and what I wanted after I made it perfectly clear that I did not want graded coins. I am a silver stacker. Silver stackers aren't interested in graded coins; especially graded gold coins. Once I made my investment interests PERFECTLY clear, then we made some progress and I ordered what I wanted to order. I explained to my new agent that I was not going to be a high dollar investor but I would be a consistent investor if treated right, and I have been ever since. If you don't want the upsell, just get straight to the point and say no. You're the customer. To her credit, the second agent was awesome.

Their silver prices are some of the best out there with regard to their premiums over spot. They are consistently cheaper than Apmex.com and ProvidentMetals.com. The main draw back to this company is their horrendous $15 shipping charges. Why anyone would pay that, I don't know. I am fortunate in that I live in Austin, Texas where the company is and what is not advertised is that you can request to go in person to pickup your order. Just make an appointment with your agent once your order comes in. I must say that going in person to pickup my order was an experience. Even though I made an appointment and they knew I was coming, I was still challenged at the front door to their lobby before I could even ring the door bell. They have a secure facility so I wasn't going to be barging in unseen. This tall, grey haired man in a pink shirt challenged me at the door and asked me what I wanted. I told him I was there to pickup and order. At first he didn't seem to believe me, but eventually let me in once I told him the name of my agent. If USGB reads these reviews, I suggest a friendlier greeting. I understand security but you ARE a business that entertains clients. Don't make them feel like intruders. However, once I met with my agent, everything was fine and the bullion I ordered was awesome!

Be patient when you order. It takes 2-3 weeks to get your order. I didn't mind waiting since my price was locked in. I have also seen some clients complain that they are made to sign for their orders when it is shipped. To me that's the dumbest complaint I've heard. That's extra security for you. If you're driving distance, pay by e-check and go in person to pickup your order. You save LOTS on overhead. One major goal of precious metals buying is to get it as cheap as you can.

All in all, I give USGB a decent rating for most things except shipping time. But I knew that going in. In conclusion, yes, they emphasize graded coins as an investment and will offer those to you on the phone. Some of their "motivated" agents will try hard to upsell you. Hang up the phone or ask for someone else who will listen to what you want.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I placed an order with this company in August after emailing them for information. First let me say that they are indeed a legitimate and licensed precious metals company and I did receive what I ordered. I've heard many bad things about this company that don't seem to make sense or are just flat out untrue. But based on my experiences, I can see why some may complain about certain aspects of this company.

Sales and Marketing - Yes, their emphasis is to get you to buy certified coins as an investment. Yes, the sales folks will make a better commission if you buy these coins with a higher premium. My first experience was with a salesman (they call them agents) was a hard upsell attempt at certified gold coins costing $5000 a piece. I previously told this man that I was interested in silver American Eagles, and yes I got frustrated. I called back and asked for a different agent and got one that actually listened to me and what I wanted after I made it perfectly clear that I did not want graded coins. I am a silver stacker. Silver stackers aren't interested in graded coins; especially graded gold coins. Once I made my investment interests PERFECTLY clear, then we made some progress and I ordered what I wanted to order. I explained to my new agent that I was not going to be a high dollar investor but I would be a consistent investor if treated right, and I have been ever since. If you don't want the upsell, just get straight to the point and say no. You're the customer. To her credit, the second agent was awesome.

Their silver prices are some of the best out there with regard to their premiums over spot. They are consistently cheaper than Apmex.com and ProvidentMetals.com. The main draw back to this company is their horrendous $15 shipping charges. Why anyone would pay that, I don't know. I am fortunate in that I live in Austin, Texas where the company is and what is not advertised is that you can request to go in person to pickup your order. Just make an appointment with your agent once your order comes in. I must say that going in person to pickup my order was an experience. Even though I made an appointment and they knew I was coming, I was still challenged at the front door to their lobby before I could even ring the door bell. They have a secure facility so I wasn't going to be barging in unseen. This tall, grey haired man in a pink shirt challenged me at the door and asked me what I wanted. I told him I was there to pickup and order. At first he didn't seem to believe me, but eventually let me in once I told him the name of my agent. If USGB reads these reviews, I suggest a friendlier greeting. I understand security but you ARE a business that entertains clients. Don't make them feel like intruders. However, once I met with my agent, everything was fine and the bullion I ordered was awesome!

Be patient when you order. It takes 2-3 weeks to get your order. I didn't mind waiting since my price was locked in. I have also seen some clients complain that they are made to sign for their orders when it is shipped. To me that's the dumbest complaint I've heard. That's extra security for you. If you're driving distance, pay by e-check and go in person to pickup your order. You save LOTS on overhead. One major goal of precious metals buying is to get it as cheap as you can.

All in all, I give USGB a decent rating for most things except shipping time. But I knew that going in. In conclusion, yes, they emphasize graded coins as an investment and will offer those to you on the phone. Some of their "motivated" agents will try hard to upsell you. Hang up the phone or ask for someone else who will listen to what you want.
Overall rating 
 
3.3
Shipping Time 
 
2.0
Customer Service 
 
4.0
Buying Experience 
 
4.0
Was this review helpful to you? 

Scammers

Reviewed by Scott | September 30, 2015

This company is a complete scam. They will stall and delay shipment until the cost of your order is cheaper for them to purchase and even then will continue to stall. Good luck getting your "rep" to return a phone call. It won't happen. Same as your delivery.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
This company is a complete scam. They will stall and delay shipment until the cost of your order is cheaper for them to purchase and even then will continue to stall. Good luck getting your "rep" to return a phone call. It won't happen. Same as your delivery.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Dont use them

Reviewed by Dale McCart | June 09, 2015

Don't trust these people for anything

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Don't trust these people for anything
Overall rating 
 
1.7
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Must sign at home to receive

Reviewed by Dwight | April 20, 2015

I ordered from this company on ebay and my shipment was sent by FedEx with a tracking number. When the shipment arrived FedEx left a notice on the door that I must sign to receive the shipment. So I thought I could just call FedEx and have it held at the local hub and pick it up there. So FedEx tells me that the way this company ships you must sign for it at the address that it is shipped to. This means I have to miss a day's work to stay at home to sign for a package? I received an e-mail from Rhonda at US Gold Bureau that said "I can put in your file for future reference that you want your shipments to be held at a Fedex hub, but unfortunately, it is against my company policy to change the trajectory of your package once it leaves our facility. If you cannot retrieve it the three times Fedex tries to deliver it, it will be sent back to us and we will make sure to note that in your sales record." I ordered from them again and the same thing happened. Otherwise, I was happy with this company, but I can't take a day off work to sign for a package.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I ordered from this company on ebay and my shipment was sent by FedEx with a tracking number. When the shipment arrived FedEx left a notice on the door that I must sign to receive the shipment. So I thought I could just call FedEx and have it held at the local hub and pick it up there. So FedEx tells me that the way this company ships you must sign for it at the address that it is shipped to. This means I have to miss a day's work to stay at home to sign for a package? I received an e-mail from Rhonda at US Gold Bureau that said "I can put in your file for future reference that you want your shipments to be held at a Fedex hub, but unfortunately, it is against my company policy to change the trajectory of your package once it leaves our facility. If you cannot retrieve it the three times Fedex tries to deliver it, it will be sent back to us and we will make sure to note that in your sales record." I ordered from them again and the same thing happened. Otherwise, I was happy with this company, but I can't take a day off work to sign for a package.
Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
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Don't go for it!!!

Reviewed by Sweety | April 17, 2015

I have order 100GR gold from this site on Apr 10 2015. I even received a Order confirmation email.
I gave it a week time to look at my bank account to see the status of the order.

Nothing has happend and I call them immediately. The person I spoke to is Tyler.
I asked him the status of the order. He says the transaction didn't go through bcoz my address of the bank account and the shipping address doens't match. So the order has been cancelled.

I never received a cancellation email nor my address is different.
When I asked him why didn't they contact me and ask me for a wire transfer when the transaction haven't gone through when they have my number and email information..,,,
Most importantly,,, I told him I never received a cancellation email...

That's when he mentioned he is cancelling it while he is talking to me on phone.
And immediately he corrects himself saying it's not he who cancelled it they have a third party system that checks for the address verification.
And mentions,,, because I called them Today (Apr 17th) and the gold price has gone up, I need to pay them the extra amount.

He doesn't know what he is talking about first of all,, as my address exactly matches the shipping address.... This is a Scam!!! and just because the price went up today,, they want me to pay the extra amount.... It would have been professional if they called me and said it instead of making me wait for next how many ever days and tell me this when I myself give them a call..

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I have order 100GR gold from this site on Apr 10 2015. I even received a Order confirmation email.
I gave it a week time to look at my bank account to see the status of the order.

Nothing has happend and I call them immediately. The person I spoke to is Tyler.
I asked him the status of the order. He says the transaction didn't go through bcoz my address of the bank account and the shipping address doens't match. So the order has been cancelled.

I never received a cancellation email nor my address is different.
When I asked him why didn't they contact me and ask me for a wire transfer when the transaction haven't gone through when they have my number and email information..,,,
Most importantly,,, I told him I never received a cancellation email...

That's when he mentioned he is cancelling it while he is talking to me on phone.
And immediately he corrects himself saying it's not he who cancelled it they have a third party system that checks for the address verification.
And mentions,,, because I called them Today (Apr 17th) and the gold price has gone up, I need to pay them the extra amount.

He doesn't know what he is talking about first of all,, as my address exactly matches the shipping address.... This is a Scam!!! and just because the price went up today,, they want me to pay the extra amount.... It would have been professional if they called me and said it instead of making me wait for next how many ever days and tell me this when I myself give them a call..

Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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AGREE WITH DON'T DO IT

Reviewed by lavone | March 30, 2015

My intentions were to order 1/2 oz of gold, I called to change to a different coin ( still 1/2 oz).Talked with Tyler who did the same as other reviewer, laid on the HEAVY sales pitch of Proof coins , told him my intentions were to by half ounce of gold. I got a 2014 1/4 oz. proof coin which I paid too much for. Rookie mistake, as I do know the difference between BU & certified coins, although this was my first gold purchase. Should have stayed with my original order, I would be happier if I made the wrong choice all on my own instead of letting someone else talk me into something I really didn't want and probably won't make my money back on. I sent back their " how did we do " card and have not received any sort of reply.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
My intentions were to order 1/2 oz of gold, I called to change to a different coin ( still 1/2 oz).Talked with Tyler who did the same as other reviewer, laid on the HEAVY sales pitch of Proof coins , told him my intentions were to by half ounce of gold. I got a 2014 1/4 oz. proof coin which I paid too much for. Rookie mistake, as I do know the difference between BU & certified coins, although this was my first gold purchase. Should have stayed with my original order, I would be happier if I made the wrong choice all on my own instead of letting someone else talk me into something I really didn't want and probably won't make my money back on. I sent back their " how did we do " card and have not received any sort of reply.
Overall rating 
 
2.7
Shipping Time 
 
4.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
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Big Time RIP OFF!!!

Reviewed by Mark B | March 26, 2015

Sales Rep was very nice and "VERY INFORMATIVE" especially for a newbie like myself. Of course I have nobody to blame except myself. I am easily in the hole $5k+ on my investments due to my own stupidity and ignorance. DON"T FALL FOR THE COIN SET OFFERS THEY ARE A PURE RIP OFF!!!!! Hopefully in 20 years my investment will be worth something.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Sales Rep was very nice and "VERY INFORMATIVE" especially for a newbie like myself. Of course I have nobody to blame except myself. I am easily in the hole $5k+ on my investments due to my own stupidity and ignorance. DON"T FALL FOR THE COIN SET OFFERS THEY ARE A PURE RIP OFF!!!!! Hopefully in 20 years my investment will be worth something.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
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My broker Ben is extremely personable and knowledable.

Reviewed by William Sheridan | February 05, 2015

I have made multiple purchases from the U.S. Gold Bureau and Ben has been extremely helpful. I have purchased high end gold sets as well as silver and gold coins. Ben has been there to explain the different types of products and helped me understand the value based on scarcity and coin ratings. I have been extremely satisfied with the products received. Furthermore, I would recommend the U.S. Gold Bureau to anyone looking for quality gold, silver, and even diamonds.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have made multiple purchases from the U.S. Gold Bureau and Ben has been extremely helpful. I have purchased high end gold sets as well as silver and gold coins. Ben has been there to explain the different types of products and helped me understand the value based on scarcity and coin ratings. I have been extremely satisfied with the products received. Furthermore, I would recommend the U.S. Gold Bureau to anyone looking for quality gold, silver, and even diamonds.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Con Vinced To Order assured best price SCAM!!

Reviewed by Peter DiCocco | January 15, 2015

Well the sales people are very persistent and have there script down pat to CON Vince you into ordering their product stating that they have the best price on the product. While I was in the process of placing the rder through their very convincing Salesperson I later found the smae Identical set at APMEX a reputable company at $1225.00 less. Of course they have no after hours C/S . They try to convince you they are giving you the once in a lifetie opportunity while they are screwing you. Then they have this double talking confirmation system that isnt worth the efforet. It is Federal Law that you have 3 days to rview any contract or order . SO I will instruct my bank to not process the check if they do not meet the price of apmex 44225.00 opposed to their special discounted price of $5400,00

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Well the sales people are very persistent and have there script down pat to CON Vince you into ordering their product stating that they have the best price on the product. While I was in the process of placing the rder through their very convincing Salesperson I later found the smae Identical set at APMEX a reputable company at $1225.00 less. Of course they have no after hours C/S . They try to convince you they are giving you the once in a lifetie opportunity while they are screwing you. Then they have this double talking confirmation system that isnt worth the efforet. It is Federal Law that you have 3 days to rview any contract or order . SO I will instruct my bank to not process the check if they do not meet the price of apmex 44225.00 opposed to their special discounted price of $5400,00
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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BEWARE!!

Reviewed by Justin | October 06, 2014

US Gold Bureau is a big scam, that almost ripped me off $1800. Didn't do my homework fully until after I made an order, and called quickly to cancel in literally 10 minutes. We'll see if I have to call my bank to put a stop on any funds that continue in spite of my request to cancel. Jeff Cotney is the guy I dealt with.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
US Gold Bureau is a big scam, that almost ripped me off $1800. Didn't do my homework fully until after I made an order, and called quickly to cancel in literally 10 minutes. We'll see if I have to call my bank to put a stop on any funds that continue in spite of my request to cancel. Jeff Cotney is the guy I dealt with.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Scam in the making.

Reviewed by Emmet | July 29, 2014

US Gold Bureau claims 2 weeks delivery after cashing my bank check in 3 days. I am hiring a lawyer to sue for recovery of my money plus cost of litigation and the aggravation. Order ID 20001104. Copy of this post is being forwarded to US Gold Bureau under separate email.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
US Gold Bureau claims 2 weeks delivery after cashing my bank check in 3 days. I am hiring a lawyer to sue for recovery of my money plus cost of litigation and the aggravation. Order ID 20001104. Copy of this post is being forwarded to US Gold Bureau under separate email.
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
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Annoying Sales Calls from this company...

Reviewed by Reid Chaplan | May 14, 2014

Let me clear - I never purchased anything from this US Gold Bureau. I was seriously thinking about buying from them, but I found better pricing elsewhere. However, I did set up an account with my name, address, and phone number. BIG MISTAKE! I receive a call from them at least once every two weeks. An annoying sales call - when I finally realized they were not going to stop, I asked the girl to take me off her list...and she continued to try to sell me. "Don't you want to protect your assets?" was the line of questioning. Yes, from the likes of your company.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Let me clear - I never purchased anything from this US Gold Bureau. I was seriously thinking about buying from them, but I found better pricing elsewhere. However, I did set up an account with my name, address, and phone number. BIG MISTAKE! I receive a call from them at least once every two weeks. An annoying sales call - when I finally realized they were not going to stop, I asked the girl to take me off her list...and she continued to try to sell me. "Don't you want to protect your assets?" was the line of questioning. Yes, from the likes of your company.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Gold Bar

Reviewed by Chandra Sekhar | January 22, 2014

Hi,
Recently I bought a 100grms gold bar from US GOLD Bureau. I ordered the bar on 12/12/13. When I ordered the bar I've been told that I'll receive the bar in 15 days. On 12/23/2013 I've raised help desk ticket (GMJ-84894) with US GOLD Bureau asking for the status of the order.

Then they come back and said they require my Social to process my order, immediately I've provided the same. I am really upset with this as they've not even bothered to contact me if they have insufficient information. They only respond if the customer is asked for status.

I received my bar on 01/12/2014 i.e. after 1 month. That to it is not matching with the portrait shown from their web site. In the site they have "The Perth Mint" but I received "Succie" bar. I was upset with this kind of change also felt very depressed.

With grateful sorrow I am making this complaint so that other customers will not be cheated like me. One thing I noticed is they deliver the gold bar when the price has come down after I order.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Hi,
Recently I bought a 100grms gold bar from US GOLD Bureau. I ordered the bar on 12/12/13. When I ordered the bar I've been told that I'll receive the bar in 15 days. On 12/23/2013 I've raised help desk ticket (GMJ-84894) with US GOLD Bureau asking for the status of the order.

Then they come back and said they require my Social to process my order, immediately I've provided the same. I am really upset with this as they've not even bothered to contact me if they have insufficient information. They only respond if the customer is asked for status.

I received my bar on 01/12/2014 i.e. after 1 month. That to it is not matching with the portrait shown from their web site. In the site they have "The Perth Mint" but I received "Succie" bar. I was upset with this kind of change also felt very depressed.

With grateful sorrow I am making this complaint so that other customers will not be cheated like me. One thing I noticed is they deliver the gold bar when the price has come down after I order.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Shady Company

Reviewed by Josh | July 09, 2013

I ordered online from these guys and wired the money within a few hours. They called the wrong number to confirm the order with me and then did not return my messages. When I got into contact them days later, the price of silver had gone higher and they wanted me to wire them more money to cover the current price. They would not honor the price of the objects at the time that they received my wire. Find a gold vender with some honor. Not these guys

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I ordered online from these guys and wired the money within a few hours. They called the wrong number to confirm the order with me and then did not return my messages. When I got into contact them days later, the price of silver had gone higher and they wanted me to wire them more money to cover the current price. They would not honor the price of the objects at the time that they received my wire. Find a gold vender with some honor. Not these guys
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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DON'T DO IT!!

Reviewed by Robert Forrest | January 28, 2013

Avoid this company! Their website says to set up an account online, wire funds into this account, and a sales rep will call to advise you on purchasing precious metals. When you follow their instructions, a sales rep will call you - not to help you order gold bullion, but rather to give you a high pressure sales pitch. Their objective is to sell you very expensive gold proof(Proof70) coin sets. And they don't take no for an answer. Obviously their salesmen are paid commissions based on sales, and Proof 70 coins have the highest markup. Their bullion prices are nothing special, and the high pressure up-selling tactics are infuriating!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Avoid this company! Their website says to set up an account online, wire funds into this account, and a sales rep will call to advise you on purchasing precious metals. When you follow their instructions, a sales rep will call you - not to help you order gold bullion, but rather to give you a high pressure sales pitch. Their objective is to sell you very expensive gold proof(Proof70) coin sets. And they don't take no for an answer. Obviously their salesmen are paid commissions based on sales, and Proof 70 coins have the highest markup. Their bullion prices are nothing special, and the high pressure up-selling tactics are infuriating!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you?