Review Detail
The Worst customer service bar none!
Reviewed by
John L Mendez |
March 12, 2013
As an individual investor conducting due diligence, I contacted them asking basic questions regarding an order of thirty (33) 1 ounce Gold Maple Leafs. The first rep who answered as a TOTAL jerk on the phone repeatedly whining about the small profit margin they make. When Mr. Semple came on he LIED saying they're the Canadian Mint's authorized US dealer (they're NOT)! They displayed an unhealthy contempt instead of respect for an individual investor conducting due diligence ~ PS: the ratings I gave them are generous!
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
As an individual investor conducting due diligence, I contacted them asking basic questions regarding an order of thirty (33) 1 ounce Gold Maple Leafs. The first rep who answered as a TOTAL jerk on the phone repeatedly whining about the small profit margin they make. When Mr. Semple came on he LIED saying they're the Canadian Mint's authorized US dealer (they're NOT)! They displayed an unhealthy contempt instead of respect for an individual investor conducting due diligence ~ PS: the ratings I gave them are generous!
| Overall rating | 1.0 | |
| Shipping Time | 1.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 1.0 |
Was this review helpful to you?
Comments
1 results - showing 1 - 1
Ordering
Already have an account? Log in now
We spent over 20 minutes on the phone with Mr. Mendez's and we tried to answer his questions as honestly as possible while explaining common business practices. When we tried asking basic questions to best assist Mr. Mendez's and he became extremely hostile calling our representative many vulgar names. We tried to work with him and even gave him another more senior representative to assist. He continued to be evasive and requested us to do things for him that are not industry standard policies (possibly even illegal). Since he may of not been aware of these issues we tried to explain to him the best way to complete his trade. With over 50 years of experience and several multi-millions of dollars in completed trades we wanted to share our advice free to charge. We are sorry that he felt he had a bad experience, but we are here to assist our clients as best as possible while following the law.
We also mentioned that we were one of the only 3 US Companies listed as Authorized Bullion Dealers by the Royal Canadian Mint. MintStateGold.com is owned by Stuppler & Company Inc. (Please note the logo on our website) and the Royal Canadian Mint no longer publicly displays Authorized Bullion Dealers to the general public only there Numismatic dealers on their website. We tried to explain this to Mr. Mendez, but were unable to do so successfully. We are listed on the US Mints Website as well if you'd like to verify that. Please see the attached link below.
http://www.usmint.gov/mint_programs/american_eagles/?action=lookup
Additionally our Founding President also serves as the current President of the California Coin & Bullion Merchants Association (CCBMA). Please feel free to check that website at www.ccbma.com
We wish Mr. Mendez the best of luck and hope he is able to complete his trade with whomever he chooses.
We also mentioned that we were one of the only 3 US Companies listed as Authorized Bullion Dealers by the Royal Canadian Mint. MintStateGold.com is owned by Stuppler & Company Inc. (Please note the logo on our website) and the Royal Canadian Mint no longer publicly displays Authorized Bullion Dealers to the general public only there Numismatic dealers on their website. We tried to explain this to Mr. Mendez, but were unable to do so successfully. We are listed on the US Mints Website as well if you'd like to verify that. Please see the attached link below.
http://www.usmint.gov/mint_programs/american_eagles/?action=lookup
Additionally our Founding President also serves as the current President of the California Coin & Bullion Merchants Association (CCBMA). Please feel free to check that website at www.ccbma.com
We wish Mr. Mendez the best of luck and hope he is able to complete his trade with whomever he chooses.
1 results - showing 1 - 1
