Review Detail

Paid for 20 oz 10/1, called late October and got the same runaround from Karen, sent a nice email to Hannes and got no reply. Filed a complaint with BBB on Nov 1 which gave Tulving until the 19th to respond. Then I contacted the CA DBO contact listed below and got a case number right back by email. On 11/16 I drafted an email to Hannes outlining all the agencies I planned to file with and also companies like Kitco and Casey Research that have listed them in ads or articles. On 11/19 (the last day), Hannes responded to the BBB complaint with "Shipping by end of week. Thanks, Hannes", then I got the shipping notice and my order arrived today. BBB seems to get their attention, and DBO may be rattling their cage, or promises of action on the buyer's part to take further actions may get the job done. In the meantime, I will NEVER order from them again, it is just not worth the hassle or possible total loss of funds if this company goes down. It is too bad, their prices are good and delivery over the past two years was never a problem, but I am done with them. Good luck to all looking for results.