APMEX

Simply DO NOT DO BUSINESS WITH THEM. if you decided to do just pray everything go alright otherwise the worst customer service and cancelation dept.(got forbid if you want to cancel your order) and deliver. they are OK untill get your money after that forget it.nobody cares , As i said if you lucky and get your product otherwise you see their true face and how they treat customers. i am very unhappy with whole their system , i got fooled by their web site and feed backs , i guess they enter only the possitive ones, DON'T LET THEM FOOL YOU. look for someone else.

I have been buying from APMEX for 1 1/2 years. They have always delivered and their customer service cannot be beat. I pay by personal check and (as their website states) it takes 3 weeks for the check to clear before the product is shipped. However, if you email a copy of the cancelled check they will start processing immediately & you can shave 1-2 weeks off the shipping date. In short, I trust them completely.

I have always had good service with APMEX until this last shipment when I ordered 100 silver mapels and got 100 silver eagles.The paperwork in the order I received even states Maples but that is not what I got. The maples are a far better coin with a higher pure silver content 9999 not 999 as in the silver eagles, so they are worth a little more. I have just notified APMEX about the shiping mistake I hope they clear it up fast, and if they do my rating will go from 2 to 4 stars.

I attempted to purchase a 1/10 gold maple leaf with credit. I was told to send a personal check, but their policy states that credit is a valid payment source. I spoke with Greg Tower. He is very rude and would not attempt to help at all. I didn't respond to an email in time, so they changed me $35 and market loss for something I was trying to pay for!

I ordered 300 OZ of Silver bars in January 2011 from APMEX I sent them alomost $10,000 by mail as instructed they took over three weeks before they claim to have sent me my product. Once I picked it up from the UPS station I got home opened it up and only had 2 of the 10 bars I ordered, but the box was large and contained smaller boxes that were empty. I immmediatley contacted Jana Neal in customer Service she started a claim and had seberal other people call me and I communicated to them thoroughly. I notified the POlice who cam eout investigated and determined that the box had been opened from the bottom at some point in transit and part of my ordered removed, therefor they could not file a police report due to that issue. Ms. Neal FORCED me to give to UPS the box for their investigation against my better judgment I did so and now alomost three months later they say that the claim is denied and she wont return my alls or emails any more basically teling me they not going to send me my product or the money. Meanwhile Im out over $7000. DO NOT ORDER FROM APMEX THEY...BEWARE BEWARE, I now have to file lawsuit agianst them which Im going to do to get my money but I should not have to go through this and the company shoud be communicating to me and not hiding behind emails and not speaking to me after I sent them my money in good faith. This company should be shut down.

I was charged 35 dollars for cancellation, they email put I dont check my email everyday, well this RUDE MAN NAMED GREG TOWER, instead of helping me was rude, poor customer service from Mr. Tower, you can make your poing without being a displaced representative, and I asked to talk to somebody higher, and he said that everybody was in a meeting and that he did not know what time they were back, please...people like him should not talk to costumers!!

I've placed a handful of both gold and silver orders with APMEX and have always received my orders in a timely manner. Prices seemed to be inline with what other online gold vendors are charging.

I give Goldline not even a star. AMPEX is ok and would be better if the commission was a bit lower. My Five Star rating so far goes to REGAL Gold Coins. Oh - also check for shipping - sometimes dealers take weeks. I received my gold in 5 days form Regal Gold Coins.

I have purchased gold and silver from APMEX at least a dozen times and have received good service. Lately their markup has increased a bit so I may try out another, but APMEX has been reliable.

Very poor website, very poor customer service, usually overprice, deceptive check out process.