JM Bullion

It's not very often that I come across a company, that puts customer service over profits.The amount of silver I purchase,most investers spend on dinner.But JM Bullion treats me as a valued customer.

Hands down a great experience. Low prices. Free shipping. Smooth transaction from A-Z.

I placed my first order about 12/15/14 & have placed & received them all. One more thing. All products, excellent.

Do not do business with this company if you plan to pay by check. I got my order on the 19th day from placing my order. I live only 500 miles from Dallas which is where the check was mail to. The check was electronically scanned by JMB and was paid instantly per my bank yet JMB put a 5 day hold on the check. When they finally shipped my order it was from California. I live east of the Mighty Mississippi so the package traveled about 2500 miles. I have made purchases from other dealer's that have multiple shipping locations in order to cut shipping time why doesn't JMB? I say because customer service isn't a high priority. I will not use or recommend JMB to anyone. I do business with another Texas company paying by check and consistently receive my order within 1 week.

I placed an order for Peace Dollars in VG Condition. In a 5-Coin order, all coins I received were from the most common date of this series, 1922. Grades of the coins SURPASSED the VG rating promised. In this order were: 2 – F 3 – VF Overall I am very much pleased with my order, as the coins were better than advertised. I would wholeheartedly recommend these to anyone looking for nicer-looking common-date Peace Dollars at a reasonable price.

Gave them another try after the CS manager Kathy called me about me bad experience on my last order. She offered me a good discount on my next order, so I tried again. Kathy knows how to give good Customer service and is concerned about their reputation on these blogs enough to follow-up poor experiences reflected in reviews. What needs to happen is all Customer Service reps need to be trained properly by Kathy and given empowerment to help customers to be satisfied(thus may rating on this order). It should not require the manager to fix typical problems. The payment system is outdated in that e-checks should be enabled where customers don't have to mail paper checks and then wait at least a week to clear before the order ships. They price well, offer free shipping that most others don't, have a good CS manager and package well. I would order again unless a competitor offers better service in the future with comparable pricing. .

I have always been extremely pleased with the outcome of every purchase I have made from JM. Their prices are always at or near the best available marketwide. Their packaging is always superb and impressive; I always have a good feeling when I open a package from JM. Their shipping is always extra fast, deliveries have always arrived within a few short days of purchase date. The collection of products available on the JM website is comprehensive and enjoyable to browse through. The design and functionality of their website is top-notch and fun and easy to use. I have made 12 purchases in the past year and every one was perfectly executed.

JMBullion offers a great selection of coins. Based on my experience, prices are among the lowest on the market while the shipping time is among the fastest!

I have utilized JM Bullion dating back to 2012. Nothing but good things to say for the company and employees. Very competitive prices. No gimmicks or hidden fees. Questions posed were answered precisely and timely. All items arrived were packaged nicely. Care and precision were clearly the intent in their packing and shipping methods. Products were to standard as advertised upon arrival. JM Bullion has a very detailed guide to investing in metals on their web page. Its free for all to read. No need to create an account or offer personal information. All you need to do is read and take in the information. Of my several orders only one issue. That was resolved timely. While tracking my order some time had passed. Nothing posted to my account that my payment was received. I visited the USPS web page and seen the date and time of my payment arrival. When I contacted customer service, the guy taking my call was helpful and friendly. I presented the information on the date and time of its arrival. Stating he would look into it and call me back in twenty minutes. Sure enough less than twenty minutes later he called. Promptly apologized for the mistake. Then explained the situation in detail. Then offered express shipping to make up for the mistake. Express shipping at the time with my schedule wouldn't have worked for me. Informing him to just send it like normal. Very impressed that offer was made! My personal recommendation if you pay by check. Be patient; the world wasn't created in one day. Pay a couple dollars more and have a tracker on your envelope. Then you can tell when it was signed for. Should your payment not post in a timely manner. Research your tracker number. Have all facts ready when you call. Have fun watching your order till it arrives!

I had used APMEX in the past for my purchases, but found the prices at JM Bullion to be much closer to the actual daily market price. I tend to purchase in quantities of 100 as it gets you the best price per ounce. Great pricing, fast delivery, acceptable packaging, and easy to order. I have switched over. Although I wish they had their own marked bars like APMEX does, but I can live with the Sunshine Mint bars until then.