Dallas, Texas 75230
JM Bullion
QUALITY PRODUCTS, AFFORDABLE PRICES
JM Bullion is proud to offer a wide array of quality products, including brilliant uncirculated coins, domestic and international bullion, 90% silver, numismatic coins, and IRA-approved metals. Not only do we have some of the lowest prices in the industry, quantity discounts apply to most products. We work directly with well-known mints and reputable distributors. To make sure you receive products of the highest quality, all new inventory is carefully inspected. All items available on the site are in-stock and ready to ship, and we keep enough inventory in hand to fulfill even the largest of orders.
SECURE ONLINE SHOPPING EXPERIENCE
Respecting the rights and privacy of users is our top priority. We keep your information secure using Verisign-certified 256-bit SSL encryption. Additionally, we never have access to sensitive credit card data, as Authorize.net securely processes that information according to strict PCI-compliant standards. As an online company, we have to ask you to trust us to protect your personal information. Use of such state-of-the-art technology ensures your confidence in JM Bullion is not misplaced.
FREE, FAST, AND DISCREET SHIPPING
Shipping on all JM Bullion orders is free to the fifty United States and military addresses. Most orders ship within one (1) business day of cleared payment. Discretion and protection are essential when mailing valuables. Our team takes great care in packaging your orders, which ship in plain brown boxes with no indication on the outside of the contents within. To safeguard your investments, all shipments are 100% insured. In the highly unlikely event your order is lost, stolen, or damaged in transit, you will be covered.
SUPERIOR CUSTOMER SUPPORT
We appreciate and value our customers. That is why, at JM Bullion, we are committed to providing exceptional support. All customers are treated courteously, and with respect. We realize communication is vital - simply give us a call, send us an email, or visit us on Live Chat, and someone will be there to assist. Our friendly team is available 8:00 a.m. to 6:00 p.m. (CST) Monday to Friday. Here at JM Bullion, we strive for 100% customer satisfaction and it shows!
SEVERAL PAYMENT METHODS ACCEPTED
You may pay with a “paper check” (personal check, cashier’s check, money order, or online bill pay), PayPal, credit/debit card (Visa or MasterCard), bank wire transfer, or eCheck. There is a 4% discount if you pay with a paper check, bank wire transfer, or eCheck. That discount is already figured into the price and will be applied in your cart automatically upon your selection of payment method.
We look forward to serving your precious metals needs.
Customer Reviews806
Never buying from the again. After 3 purchases I was sent a 2012 pamp dragon that that had some wear on the package. I hope they exchange this bar out but its been 2 days since I emailed them with the complaint and no reply.
Dear Dave: I understand you spoke with Angela, our return specialist today and she sent you a label to return for 100% credit. I apologize for the delay. Please do call if you need any further assistance. Kathy Turner JMB
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This is my first experience with JM Bullion and I may not go back to them again. I placed the order a week ago.My credit has been immediately charged,but so far no tracking information. They are not responding to my emails,live chat or phone calls.Totally poor customer service and I am totally in the dark about getting my order fulfilled.
I am sorry for any delay on your shipment, we have been working overtime in getting all the shipments out. Your orders tracking shows that USPS First Class will deliver, tomorrow, Saturday. Please do call us if you have any further issues. Kathy Turner JMB
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ONE STAR WAS GIVEN ONLY BECAUSE NO STARS IS NOT ALLOWED. They state orders ship within five business days after payment is received. Emailed Friday (5th business day) and was told my order would ship Monday. Called Monday and was told the order would ship Tuesday or Wednesday, as they were overly busy. The order shipped Friday. They state: ".......exceptional customer service are hallmarks of JM Bullion's business model". No, your customer service is terrible, and furthermore to state that you ship quickly is not only a lie but incredibly misleading. To have your CSRs tell clients that their orders will ship on a specific day and then not ship on that day is a total travesty. Buy elsewhere.
Dear Doug: I show that your order was delivered on 10/14 by First Class USPS. I apologize for any delay, we have been very busy getting shipments out and have been running a day or two behind. Our warehouse continues working through the night to get all shipments caught up. I hope yours came in good order, and do apologize again. Best regards, Kathy Turner JMB
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I have purchased bullion four times from J M Bullion and EVERY SINGLE TIME I have received excellent and professional service. My orders always ship the day after ordering and all products have been packaged professionally and arrive in mint condition. I must admit I've never had to contact anyone from customer service because my orders have always been accurately and timely filled. What makes this company special for me is that I'm one of the "little" guys. I've never ordered more than $400.00 worth of product at any one time. If they treat me this way imagine how they treat the "big" guys!
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Their live chat never works during their posted hours and they do not respond to messages left in a timely manner. I called from my current International location 3 times today. 4 times I was put back into your phone cue after reaching customer position #1 and finally spoke to Robert after 45 minutes. He said he would transfer me to Billing and I received a voicemail. I am not impressed with their customer care or rather the lack thereof. Since it is impossible to speak with a live representative, I am trying another message. They threaten to charge your backup credit card if your check is not received and yet they don't respond to calls or messages about order problems. I gave up on reaching a live person with JM Bullion. I am a very disappointed customer. I was a repeat customer.
Dear James: I apologize for the service you have received. We have been extremely busy and are in the process of hiring additional professionals to service you better. But, no excuses, you deserved much better treatment and I want to take care of you. I sincerely hope you will contact me directly so I may understand exactly what happened and put in processes to improve. And also, to personally take care of your issues. Please do email direct at [email protected]. We genuinely appreciate you and your business, Kathy Turner, JMB Customer Service Manager
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Have placed 4 orders since 9/8/2013 and have had nothing but a positive experience. They ship faster than any other dealer I buy from. 10 oz Sunshine Bars 10 oz Sunshine Bars 10 oz RCM Silver Bars OPM Silver Rounds
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AWESOME company.!.!.! I have ordered many times from JM Bullion. This company is a 1st CLASS company. AAAAA+++++ The BEST Price + FREE shipping. Will be buying from again very VERY soon. Thank you for ALL the GREAT DEALS.!.!.!.!.!
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Immediate Shipping !! Well Packed !! Will Buy Again !!
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This is my 2nd order with JM. Both times have been very smooth; quick and easy ordering, very responsive and helpful customer service, and received both orders in a very timely fashion. My orders are what I'd consider a moderate amount, enough to blow a gasket if something were to have gone wrong. Will never use another dealer, JM all the way.
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I've made several orders in the past. The product was always good but shipping was lagging. Recently, I made two separate orders, product was excellent but this time shipping was fast! Judging by my experience and other recent posts, It seems that JM is in full swing. I like this company and hope they keep it up However, I would like to see some decent sales on 1 oz gold coins though.
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