JM Bullion

Thank you for your great service and great prices, why would anyone go somewhere else? Thanks Stephen

I've placed several orders with JM Bullion and at this point, I'm very pleased. They have a good selection of products and very competitive pricing. The free shipping puts them over the top for me. I like to pay by check. It takes longer to receive my orders but the savings is worth it to me. Additionally, the orders always arrive within a two of days after shipping. So far, the products have been in excellent condition. I'm very happy the the coins have not been covered with dents and dings and that packaging appears to be done with care. I will continue to purchase from them

I have purchased from jm bullion 3 times and have been very happy with the silver and the shipping. just placed a 4th order and will continue to buy from them.

Hate to leave negative feedback as most everyone only complains when something bad occurs, and the positive reviews seem paid or written by employees...Nonetheless, I gave JM Bullion EVERY opportunity to make a bad experience right - even waiting a full month before writing anything that might deter another from purchasing. People, just consider yourself warned. When something goes wrong with a purchase IT IS UP TO YOU to do ALL the legwork, make the calls, wait in lines, file police reports...EVERYTHING! This company SIMPLY DOES NOT CARE. It doesn't matter if you have a full work schedule or what your predisposition is - IF you want to get your product, prepare to do all the work. It wouldn't bother me as bad IF they were just upfront about the process. However, after you jump through one of their hoops, be aware they WILL have plenty MORE. If you have the time to wait on the phone hoping to reach someone - be prepared to WAIT, expect to anticipate your calling position being updated frequently, then as series of clicks followed by either a return to the back of the line or a disconnect! If you are persistent and have time to kill, expect robotic cracker jack box answers. Again, this business is counting (I presume) on sheer volume to stay afloat as it was made abundantly clear they couldn't care less about individuals. Lastly, just beware folks....trying to save you the hassle I had to deal with. A proper search will yield many many other online bullion dealers who are just as inexpensive, but actually prefer to keep customers coming back - and offer real support in lieu of a mishap. Do yourself a favor and avoid JMBULLION AT ALL COST!! Totally NOT worth it. And again, they were given EVERY opportunity to make it right. They proved robotic and careless in every aspect. Hope this helps a few who are smart enough to research PRIOR to making that purchase.

Always fast shipping & beautiful coins, a pleasure doing business with Jm Bullion. My orders have always been correct & never any problems.

I have purchased silver coins and silver bars over the last three years from JM Bullion. In every case my silver went out as soon as the check cleared, always very well packaged and secure. I continue to deal with them due to the good service I receive from them on every purchase I make. I highly recommend them on the basis of the service I've continued to receive.

I have purchased coins from JM on 7 different occasions and I am more than happy with this company. Yes, I wished that shipping was a little faster but please remember that shipping is "FREE" and if you are like me....I write a check to get the best price that I can.....and that check must clear before they can send your order. I buy small amounts every month as a small saving ....as a hedge against a market crash or something that I can pass on to my family when I do pass. I do not do it to "MAKE MONEY". I do however enjoy the beauty of the coins. JMs 100 dollar order amount requirement is the lowest that I know of for free shipping. Have patience and be rewarded when the small box does get to your home...thanks .

I made an online purchase with JM Bullion and a week later I received an automatic notification that I had received my order, which I had not. I checked online with UPS.com which showed the tracking number on the package had not yet been picked up by UPS. I called JMB Customer Service and I spoke with Kathy. She investigated the problem and called me back within 24 hours to tell me that one of the products I had ordered was not available and asked if I would like to substitute another item. I chose the items I wished to substitute and they came out to be a little over the value of my original order. Kathy gave me a customer service discount and processed my order. Due to my busy schedule, Kathy and I played phone tag several times, but she was very committed in reaching me. Kathy sent me an email to let me know when my order was packed and ready for shipping. Kathy is a high quality worker who is a huge asset to JMB. She went above and beyond the call of duty to apologize for delays and to accommodate me. I was surprised to receive that final email on a Sunday when the business is closed. It is very difficult to find such quality people nowadays while our society is being run by a “me generation”. This was not my first experience with JMB and all other experiences have been A+ with no delays or inventory problems. I worked in the retail industry for over 25 years and I recognize the challenges associated with customer service. JMB prices have always surpassed other retailers, and to add such high quality customer service makes them a leader in the industry. I will continue to use JM Bullion for my purchasing needs and I recommend JMB to others.

Excellent service, fast shipping, great customer services. For a small buyer, their prices can't be beat! I have used others but JM's free shipping seals the deal.

I hate giving 1 star reviews. In many cases, its unfair. I was REALLY hoping that with the mixed reviews i found online, I would have a positive experience and be able to order from them with regularity. Mainly because 'Free Shipping' is quite a nice perk. Other than that, i have no loyalties to any particular company as of yet. They're all selling the same thing. However.....their banner ads state (and I quote) "Orders Ship within 24 hours". Yes, i have a screen capture of that if necessary. Since i paid by check I understand if they hold the check for the agreed upon time period. Thats not when the clock starts ticking. But when SEVERAL DAYS have elapsed after i receive their confirmation email and no contact, no confirmation of shipping is received, i begin to worry. There ARE some scams and illegitimate companies out there selling things on the internet and never delivering....so: I call. No answer. I call back. Call dropped. I call again, put on hold and finally i'm talking to a live person (I like that) Excuse, excuse - including "Oh, i see you ordered some Silver Leafs. We are waiting on those." So, i ask you, how in the world can one fulfill "Orders Ship within 24 hours" if you don't HAVE the stuff? So, by the end of the next business day, i get my second confirmation email. They have "generated a shipping label". Which, i find out, isn't the same as actually shipping my stuff. And the UPS tracking code doesn't work because 3 days later, UPS emails me and states "WHEN the Parcel arrives at our facility, we will provide you with tracking information" (capitalization mine) So, what JMBullion was doing was stalling, giving me the 'speech' to buy some time. I would respect a straight-forward answer and some communication a lot more. However, some other reviewers have stated that this is a small company, run by a few people, and i guess everyone has to play several roles. I can appreciate that a small company goes through some growing pains. Cutting corners in the customer service area, and not being upfront with those who spend thousands of dollars on product is a sure way of losing customers who are giving them a shot. I REALLY had hoped that this would be a positive experience, as i believe they have better prices (and free shipping) than the competition that I have seen thus far. However, I get a little nervous when good money is spent and a business plays games to buy time. I have still not received my product. I am really hoping that I receive my purchase. I am more than a little worried that i may not. If the review had an area for "Price" or "Shipping Price" or something like that, i would have given them higher ratings, as they deserve a fair rating for the services they offer. However, the only areas for which there are stars, are the exact areas they perform so poorly. JMBULLION - Please consider how your service impacts those who are truly interested in investing in PM's. Free shipping is a nice perk, but not a replacement for professional business ethics. (Also, i would not have given you a public rating if i could have gotten satisfaction privately) INVESTORS - Look at how MANY people have had poor experiences with JMBullion and ask yourself if it's worth it.