Provident Metals

I can't give them horrible marks in buying experience because I actually have so far (orders pending now) received everything that I ordered, My WHOLE problem with this company is that they repeatedly take WAY too long to acknowledge that my payment has been received! And then after they finally do acknowledge they have my check, then they "process" for far longer than they claim they will ...my experience is 3-4 weeks from when I mailed my check rather than the 10 days or maybe 2 weeks one might expect according to their claims. I mail a check the DAY I order unless the post office is closed and then it is ALWAYS ALWAYS the VERY next business day ALWAYS. And yet EVERY SINGLE TIME they do not acknowledge that they receive the payment for over a week! One time it was over two weeks! At first I let it slide, I am an easy going person ...but it got to me finally because it drives me nuts not knowing WHEN I am going to get my shipment! I have to keep checking back over and over again to get some idea! They are just either lazy slow as molasses or they need to hire someone else or SOMETHING! The ONLY reason I might still do business with them is if I can't get as good a deal somewhere else ..other than that they are off the bus and I am getting close to just not caring if I pay a couple more dollars somewhere else because it is THAT frustrating to deal with whoever is in charge of processing mailed in payments! OH By the way I DID pay via credit card one time ...only because the card company gave me $75 if I spent at least a thousand dollars ...so the $75 made up for the FOUR PERCENT extra Provident charges for anything but cash! (I think) Anyway that was the ONE time they showed my order "Processing" immediately...still took about a week as I recall but it was the fastest by far of all the transactions I have made with them. OH and the time they claimed my check did not arrive for two weeks? They changed to free shipping by the time they CLAIM to have received my check ...but would they refund my $10 or so shipping fee that they did not charge by then? NO! They do a lousy job at customer interface...basically they are fully more willing to call the customer a liar rather to admit the slightest possibility SOMEONE at their end is the problem! They would be so far ahead I think, from what I have experienced so far that is, to just come right out in the beginning and say "if you pay by check, you will simply have to be very patient and wait however long it takes which typically might be 3 to 4 weeks" and then not put on their web site "awaiting payment" for the customer to stew over every time he checks online for the status of his order!! Or to keep stewing over every time he sees "processing" day after day after day! Ya know? What they have now I think it a good formula to piss people off! Keeping it that way almost seems demented, like someone enjoys it or something which I know sounds paranoid and ridiculous but it DOES make me that crazy I suppose! Crazy enough to look for places like this to vent hoping I guess that somehow it might help eventually!

I had been a returning customer to Providentmetals.com for about 5 years making all my purchases of silver through them. Until my last purchase I had not had any issues. My last order however has completely changed my mind about them. I don’t know if they are under new management or what but I am no longer a returning customer. My last order I had ordered and received a 2012 Canada cougar MS 69 NGC certified coin with heavy oxidization around the entire circumference around the coin about ¼ in all the way around. I had contacted Bulliondirect.com about this as soon as I received the item and never received a reply back. I also made a bad review of the coin on their site that mysteriously never got posted on the site. This brings to question if they won’t respond to a customer’s questions about a inferior product that was sold by them or post a negative review of an item, how often does this happen? Because of this issue with Providentmetals.com I will not be returning as a customer.

this is the first time I ordered from this company and I can tell you I am more than happy.I ordered the 1 ounce gold Krugerrand.It arrived within a week from payment the package came very discreet and my point was well protected the coin was very beautiful I am very happy and will be using Providence medals again in the near future. their customer service answered all my questions very helpful thank you.

I'm impressed with everything about my purchase!!! I placed my order on 12-31-2014 on line for 100 1oz prospector coins and paid with a personal check and hade them in my hand's on 01-17-2015 now that's what I call service with a smile!!! Thank u Provident for making it so easy and worry free!!! I will be stacking more from u in the future $$$ A-1 Quality coin

I bought 2 tubes (50 coins) Mexican Libertad 1oz from Provident Metals, I have read several reviews saying don't do it but I gave it a try because the prices we better than everyone else.....I did the order online and everything worked out great. Provident posted my check quickly...waited the few days for the check to clear and my order was shipped no problems. Coins arrived in perfect shape looked like they just came out of a monster box untouched by hands. Good job Provident.

I placed an order with Provident Thursday at 6am. I chose them because their price on many items (I bought a roll of Silver Austrian Phils) was far better than most sites including shipping! I received confirmation rigt away, but not untill a day later, Friday around noon, my order was finally processed. Prior to this I started to read the reviews on this site and began to sorely regrett choosing provident based on the numerous negative feedback that go unanswered (vs jm bullion negative reviews that are always responded to). After all of the worry however, I received my shipment Monday at 1:15 Pm!!! Beautiful, brilliant, and CHEAPPPPP!!!! Packaging could have been a little better. That's my only complaint. Will chose provident again, although with hesitation on larger orders. (Their site clearly states this) -satisfied customer in florida

Several orders placed. I always compare prices and have found Provident to be competitive and fast. Orders arrive discretely packaged and customer service has been helpful when needed. I love their private mint selection and custom designs.

I recently purchased the Lernaean Hydra and the Zombucks Feast Dollar and they are two of my favorite coins for an exclusive provident series. I do have to say that the provident prospector is probably one of the most intricately designed coins I have ever seen or held. So glad I got one for myself. Everything got to me so quickly that I thought it was too good to be true. With the holidays, shipping can slow down across all types of websites, so I don't blame slower shipping during this time, but I haven't been unlucky haha. People talk about APMEX and JMBullion like they are the best, but Provident has the best prices and best quality I've experienced

Ordered from them 3 times. Everything went well and came in as ordered. Shipping can take a bit longer sometimes, but it's not like your metal has an expiration date. My only real problem with this company is that they have a huge selection- most of which seems to always be out of stock. I really just use them for their private minted bullion like Zombucks & 12 Labours of Hercules. If they kept better stock, they'd probably be my go-to for everything.

This is my 2nd order with these people, I pay with my debit card so they instantly get my money as it says "confirmed payment", on my last order it took almost 3 weeks to get my order - I'm in the USA! ... now, it's been 5 days and still nothing. They got my money and nothing. It's also lame that if you pay with a credit card, you can't send it to another address ? yet, all other bullion companies such as APMEX.COM allows this. Ridiculous. Worst shipping ever, I can see this being this slow in 1990 but it's 2014.. get with the program.