Provident Metals

I first found these guys after getting a Zombuck as a gift. Customer service was good, items came as expected. Will order again in the future.

I looked at many sites to compare prices. Provident seemed to have the best prices on most items. I ordered some silver eagles for my first order from Provident. 52 hours later my silver was in my hands. Was not expecting my order that fast but was very pleased. Keep up the great service Provident Metals.

Placed 2 orders for platinum and 2 for gold. Paid by personal check, which delayed shipping by about 8-9 days from the day I mailed it. They sent me an email when I placed the order, when the check was received and when the metal shipped. I got a good price, product in good shape and the service I expected.

I ordered a roll of 1oz Silver Incuse Indian Rounds and two 5oz Incuse Indian Rounds. I ordered on July 20, 2014 and received my order on July 24, 2014. The items were packaged so well that I had to cut the tape off with a knife to get the outside box open. The items inside were packaged in a plastic sealable bag that were placed inside a padded sealed envelope. Some of the best packaging that I've seen as I've ordered from other Companys also. Great Customer Service as well. I highly recommend Provident metals. Oh and the Silver Rounds look remarkable too. I will be buying again from Provident Metals. Thank You Provident for the Great Service.

I have ordered a couple of times from providential. Customer service was terrible and mostly clueless and curt . "Just because" should never be a valid answer to a customer's question....I called back a few times because I didn't want to base the company on just a few idiots. I finally got lucky wra Reese answered my call. She is absolutely wonderful.pleasant and very helpful...ask for her...she is the only reason I will do business with this company...

This was my first order and was very pleased with the fast service and good quality .

My first order of ASE's was delivered in 3 days. Perfect condition of coins, very secure packaging. I have every reason to continue dealing with these folks.

I wasn't sure how good provident so I tested them out with a small order of $6,968.53. Any time I order I usually pay by wire transfer, as this ensures quick shipping. Which they were doing, until my last two orders of $5k each. After that I sent them two checks (why should I pay $20 for a wire and get my stuff late??) and still have yet to receive my order, even though it's cleared in the bank two weeks ago. To make matters worst, one of my orders has a tracking number from a YEAR ago, they posted the tracking number today. They are playing games and either their inventory is tight OR they don't have the money to cover what they need to buy. I have spent over 20k in 5 orders and thank GOD I'm only waiting for the remaining 3.5k of product to be shipped to me. I have spent over 200k with Apmex and never had a problem, their a bit higher but worth it for peace of mind...at least for now. Stay away from Provident, its a sinking ship that's going to end badly.

This is the SECOND order out of three that they have switched the requested items that I ordered. I will do no more business with this company and now have a new supplier. As a new business owner, I am differentiating my services to quickly meet the needs of my customers. Provident Metals inability to accurately fill my requested orders, extensive processing time, and condescending and offensive customer service make this unreliable source all the more intolerable. I very strongly recommend that buyers find another source.

First time ordering from provident. I always use apmex but I wanted to see what provident could offer. Ordered 5 1oz silver bars and 4 rounds from the our choice category. Description said there would be a variety. I specifically ordered this to add variety to my portfolio, I even emailed provident after ordering requesting to have different bars/Rounds instead of all the same. I did this because they don't have a special request comment section while ordering, never heard back from customer service. Order came in and what do you know, all the same, 5 sunshine bars and 4 buffalo rounds. I was pretty upset. Also the description said air tites would be included with rounds, never got any. Packaging was lousy, all rounds were loose in the bottom of a sandwhich bag that was halfway zipped, rounds fell of of bag during shipment, were in the bottom of package. I emailed customer service twice with no response. I'm at work throughout the day and provident finally calls me and I could not answer and they didn't even leave a message!! I'm just so fed up with provident I don't know if I will use them again. I'd rather pay a few extra bucks and buy from apmex to save myself the aggravation.