Provident Metals

I really get leary when I see all of these negative reviews. It seems that there is some type of review war going on in the industry. Anyway I have bought twice from provident and both orders were shipped promptly within 7 days and all metals were there. That's my review they have been straight up with me. UPDATE- I ordered another order from Provident and it took nearly 3 weeks for it to come. It seems like everyone receives there orders but shipping times can be slow and that is just not acceptable. I can not imagine sending in a money order with my life savings and them taking so long to ship. If your delivery times are taking a long time then you should have that posted clearly instead of lying and saying orders ship within 3-5 business days. Provident is the cheapest around but me personally I would rather pay a few extra bucks and get my items shipped fast. My next order will be with Apmex.

I Have been waiting 6 weeks for my order. Always an excuse. I am actually beginning to doubt it will come at all. PROVIDENT IS SELLING STUFF THEY DO NOT HAVE. BEWARE!!!!

While my latest two orders did take slightly longer to receive due to the increase in volume I'm sure, I still love Provident. I spent a while jumping around between a few different dealers trying to figure out which one came through most consistently and with the best prices, and Provident is the winner. While I can't speak for their customer service as I have not had to contact them yet, everything else has been great. Some of these latest reviews are amusing to me. I guess many people do not understand how crazy the industry gets when prices decrease so much. Must be noobs!

I've just received my third order from Provident, and as usual they have proven to be a great source for precious metals. Provident continually offers the best prices that I have found on the web for both private and govt mint products. Since I pay by personal check, it takes a long time to receive orders, but all my shipments have arrived within the expected delivery times indicated on Provident's site. They sit on my checks for a long time, but the price is locked in so I don't really mind. Once shipped, delivery is fast with signature confirmation. I've ordered a variety of govt coins as well as OPM bars and rounds, and everything has delivered exactly as described and in perfect condition.

Since my purchase in April 17, provident metals has delayed my order without consent. When asked for a full refund that I am entitled to for this lack of performance, they refused and all of a sudden could ship my order. You do not want a suspect pm dealer or any goods from them and I just wanted a full refund. A precious metals dealer most important trait is trust in execution and timely shipping. Provident metal fails on both cases. This lack of professionalism put into doubt the products they deliver. I would independently assay anything that comes from them. Although this is common sense, DO NOT PAY WITH CHECK as I did as there are less security measures to get your money back! I will continue to dispute and try and get my money back. Here are some resources on your rights for those who are stuck waiting: http://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received-heres-what-do http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules

To receive an order on time when there isn't a rush isn't a big deal. To receive an order on time during a rush is an accomplishment. I placed my order on line and mailed in a paper check. Allowing for normal mailing time, the check was received. The day after the check cleared my account, I received an e-mail advising me of the 6 day hold (per policy). It took almost exactly the specified amount of time from the cleared check to my receipt of the order. The only LITTLE glitch was the website showing the order in process for shipping when it was, in fact, sitting on my desk.

Fool me once shame on you..... Now is the second time. The first time they didnt ship to me I believed the storyline they gave me. The second storyline goes on and on. A month now has passed and the bar i ordered has even relisted as "in stock" and they haven't shipped my order. I have filed a complaint with the Texas Attorney General.

I've ordered from Provident twice. It was nearly a month before the first order, which was for products advertised as being in stock, was shipped. They received my payment for the second order on April 1st, and as of today, 3 1/2 weeks later, the order still has not been shipped. Like the first order, the second is for products advertised as being in stock, yet the excuse I get when I call to ask about the delay is that they're waiting for delivery from their suppliers. Customer service tells me that "in stock" is the same as "expecting delivery from suppliers". I will not be doing any more business with this company.

I bought twice from this company and both orders took more than a month to arrive. Both times I was told that the delay was because they were waiting for delivery from their suppliers, yet the products were advertised as being in stock when I ordered them. Will not buy from them again.

Ordered some silver Maple Leafs and gold coins from Provident. They arrive in perfect condition and none of the Maple Leafs have milk spots. Very impressed and will buy again.