Provident Metals

I bought one of the Walker Zombucks coins from Provident at the Long Beach Coin show. They were set up near the entrance, and the zombucks rounds caught my eye. The strike wasn't the greatest, but not bad by any means, and a very cool idea really. the guy I talked too looked to be in his late 20's with blondish brown hair. Not to most interesting person, but he could have been tired from the show I guess. I judged shipping a 3 for average, as they didn't need to ship the item. Over all, I would have to say. "Meh" no better not worse. I doubt you would regret buying form these guys, but they don't really get me excited either.

I placed an order from Provident Metals and after a week and a half of not receiving my order, I emailed them to check on the status of the order. I received a phone call and an email the next day notifying me that my order had been shipped and they said that since the order took longer than expected to ship, they offered free shipping on my next order of any size. That is excellent customer service!! The product was in mint shape. I am very pleased with Provident Metals.

Submitted purchase online (8/22 Thursday) Completed wire transfer (8/23 Friday) Payment Confirmed (8/26 Monday) 3 days of processing Order shipped (8/29 Thursday) Holiday weekend Received order (9/5 Thursday) Just wanted to say thanks to Provident for an excellent purchasing experience. First time purchasing gold and silver...ever. Glad I chose you guys! Absolutely no issues! Products received were exactly what I ordered in perfect condition. Packaging was immaculate, shipping was quick and everything went off without a hitch! Much appreciated. Will be looking forward to purchasing from you in the near future and recommend anyone and everyone to purchase from you as well.

When you buy from them you explicitly agree to terms and conditions which void their web site promise of 3-5 days delivery so there is no simple legal remedy for the numerous delivery complaints. In other words they can delay shipment as long as they want and their particular set-up just encourages it. According to the terms and conditions the customer only recourse for an endlessly delayed and not yet delivered order is to sell the order back to them. If the market is down the customer pays the difference and if the market is up the company keeps the gains (head you loose, tail the company gains). So if you intend to buy and hold for a long time, do not really care when your order arrives and have unbounded that it human nature it is quite reasonable to do business with these people, otherwise stay away. As an extra bonus they also tried a little extortion – if I want the delivery accelerated (it was already delayed) they suggested I make an extra payment. In their words “not a big deal because it is less than what I would loose if I cancel the order”

Provident has always been my go-to dealer. I've never had any problems with them. Yes, when the price of silver goes down, the wait time for delivery is longer than normal, but that's just a sign of the market. If more people were patient, they would understand what a great company Provident is. They sent me a scratched 10 oz silver bar once, and were completely amicable and professional with allowing me to switch it out. Complainers need to calm down-all online dealers run into problems. The test is in how they handle them. I'll never order from anyone else.

I am from Canada and I paid with a bank draft so I knew it was going to take longer since I had to mail the bank draft to them. My order was for about 60 oz. of silver. I mailed the draft on June 7 and they shipped my order on June 18. Tracking number was provided. All my coins were in there and in new condition. All in all I was happy and would order from them again.

I am having a very bad experience with provident metals. Has anyone tried to take legal action on them? I am looking for advice.

I have dealt with 5 bullion dealers over the past 3 years. I have found all to be reputable. Most recently, I've dealt with Provident. I have placed 5 orders over the past 8 weeks. My last order was delivered yesterday. Typically, my orders have taken 2-3 weeks. As I've grown older, I've developed patience. I'm sure this is a very expensive business to run, with daily product order, stocking and delivery headaches. These people are honest, consistently deliver, and their prices are the best in the business. I recommend Provident highly.

This is my Third and final order from Provident. My first order took 15 days to arrive - 12 for "processing" and 3 for mail, my second took 11 days - 8 for processing and 3 for mail. This one I complained after 2 weeks and it's still processing. Reviews posted on their site do not get posted. I did receive what I ordered the first two orders but the advertised 5-7 days processing is a joke. I don't place huge orders so maybe I'm at the back of the bus but I'll find someone that appreciates my business. For the few reviews I see that doubt this I'm happy to share invoices and delivery statements. You get what you order but be prepared to wait. I travel a fair amount for business so it's impossible to buy from them as I never know exactly what 5-7 days equates to in their world. Never again.

I have tried to post twice now on this site for buyers to beware of Provident. My post does not get posted. Wonder why? I gave order number and everything. I have emailed and called many times. Provident says your order will ship tomorrow. Well tomorrow is long gone and I am still waiting 4 weeks later. Frauds. I was told items were in stock and would ship tomorrow. Don't know my next step. Contact BBB and State of Texas I guess. Do not read bogus positive reviews. They are not by real customers. I am a real customer.