Provident Metals

Usually the shipping is pretty fast, except for this time. The products and shipping prices are incredible. The reason they ruined my experience was because of a rep named Shana. (or something similar.) She called at home to harass me about facebook posts. I don't need that. I'm the customer. If I did that at my job, I wouldn't have my job. Instead of explaining how they are working to better the shipping times, she pretty much told me to just deal with it. Most others seem to be very helpful and never had a problem before. Hopefully you don't get her when you call, or that she doesn't call to bother you at home. Don't let one person ruin the company as a whole. I may buy from them again. If this had been my first experience I definitely wouldn't, however.

I have found Provident to be an excellent company to work with if you collect precious metal coins and/or bullion. They have an excellent web site where you can set up a "wish list" to keep track of items you are interested in. You can watch the price, set up comments to yourself, etc. They have excellent communication and exposure on both Facebook and Twitter. They offer cash prices that are better and have several options of "off-quality" items at a price reducation if you don't require pristine/graded items. Check them out/compare, bet you'll like them.

I have placed four orders with this company for bullion and junk 90. They are a great value! They have very competitive premiums. They ship well, discretely, and also at reasonable rates (these low shipping costs coupled with low premiums makes your price over spot lower than anywhere else for most items I've purchased.) If you're after rare numismatics, they might not be the best bet. If you're trying to invest in metals without blowing a lot on premiums and shipping, they can't be beat! (BTW the 3 on shipping isn't bad - I think I've averaged around seven days from order to shipment. Your price is locked at time of order, so it's really not all that important anyhow. I just couldn't give them a five with that turn-around time. They're still going to be main metal supplier.)

I have been buying bullion online for almost 10 years and have had experiences with just about every dealer on the web. Many of the dealers you see on here are they type to over promise and under deliver. I'm amazed that some of these guys still have customers! I will never "roll the dice" with another dealer again. In my expert bullion shopping opinion, Provident Metals is head and shoulders above these other sites. I have never been disappointed regardless of the size of my order. The one time I had a customer service issue, it was handled in a courteous and timely manner by someone who knew what they were doing, which I cannot say for the others I've dealt with.

I have ordered at least ten times from Provident Metals and have never had a problem. I almost always pay by personal check so the shipping time is longer but that is CLEARLY explained on their website. The customer service rep I spoke to once when I had a problem was polite and professional and fixed my problem. I'm very happy with their service and will continue to use them.

When buying from Provident, expect your order to take a week (or more) to process, if your order says "still processing" and is shipped, that indicates that they are dishonest and committing mail fraud. The products, if not noted as NEW are all scratched up and totally unacceptable, they will harass you if you want to do a return, and the customer service has an attitude like the customer is lucky to be graced to buy from them. They just pretty much feel that they get enough business that they don't need you as a customer

I have ordered precious metals only a few times. All but once with Provident Precious Metals & what a huge difference. I was so shocked at how bad the customer service was from this other company who I shall not name. There solution to a minor mistake (on their end) was to issue me an ultimatum with complete disregard for my schedule. Needless to say I avoided their solution, canceled my order, & returned to where my new found joy of purchasing metals. Provident Precious Metals has delivered nothing but top quality product & top-notch service. I am looking forward to a long business relationship.

I have purchased from Provident about 9 or 10 times. I've never had a problem. They're fast, informative, you can truly lock in your price 24/7/365 and their service is impeccable. Yes, if you pay by check your order will be processing a little longer. When you pay by check you should expect that. Also, sometimes your order has already been shipped when your order status says, "still processing." I believe that's so people can't alter the order and/or cancel with a credit card company and receive the items unpaid for. They have the cheapest prices on the web. Also, check out their Facebook page for a fun community with other coin/bullion collectors! Do yourself a favor and order from Provident!

I was a bit hesitant to buy from here because of the many negative reviews online, but I gave it a try, and I have to say, they're great! I'm not sure what's up with the people who leave so many negative reviews all over the internet, as from what I've experienced from them, they're top notch. The (very cheap) shipping took less than a week from when I ordered. The way they run their Facebook page is pretty neat as well! Always somebody there to answer a question and help if needed.

Provident is a good company, and I would recommend them as reliable, but anyone who says they have the best prices is misinformed. Just check out www.GoldShark.com. Their prices aren't the best for any product.