US Gold Bureau

Ordered Royal Canadian mint 10 oz silver bars and paid the higher premium but received the cheaper generic 10 oz silver bars which on their own site were selling for a significantly lower premium . No explanation given and not even refunded the price difference . No reply to my email regarding the issue :

My recent purchase experience was the worst yet..Made a purchase from the website after verbally confirming availability and price of item. US gold bureau sent confirmation email. They disclose a "all sales final" in their purchase policy. My credit card company confirms the funds were transferred to USGB. 3 days later, Tyler from USGB calls me to say I owe them another $800 more before they'll ship out the coin I purchased. He explained their website was not updated properly and the wrong price was printed at the time of my purchase. This is after I told him I spoke to a representative inquiring about the price and availability of this coin before I made the purchase. Had they told me the website pricing was incorrect and the coin was $800 more, I wouldn't have gone through with the purchase. USGB customer service calls me and tells me their website has price "anomalies". If you can't trust their website and representatives on providing the correct price quote, who can you trust? They said they'll refund my credit card...I hope! Caution all future buyers!!!! Watchout for bait and switch!!!

Did EFT transfer on May 24th.. called about order.. Got the rudest feedback from both agent and customer service.. Money out of my account 10 days ago.. but they say they have to verify that I AM ME?? are you kidding.. never buy from them.. IM GOING TO SMALL CLAIMS COURT TODAY TOP TRY AND GET MY MONEY BACK BRETT SCULLY

This coin was overpriced by 38% based on what I could have purchased it on Ebay. My fault for not checking it on other sites and taking the word on this company

Placed an order for 75 oz of silver. Paid by electronic funds transfer through my checking acct. Got a call they needed to verify my address and needed last 4 digits of my soc sec #, which I refused to provide. Salesman said he try to verify address. Why this was an issue is unknown to me, was only told they had to prevent fraud. How there would be any fraud when I was paying in advance was unknown to me. Never had someone from a web site ask for soc sec #. A week goes by, get the same call, still can't verify address. I did move just over a month ago, but I offered to send a copy of my driver's license with my current address. This was not acceptable to them, they only wanted my soc sec #. Had to cancel the order. In the meantime, silver had gone up 5%

Would not do business with this company. They deliberately ignored several communications until item was shipped so they could avoid working out the issue. A tone of dishonesty appears to be an underpinning of their culture.

I placed an order with this company in August after emailing them for information. First let me say that they are indeed a legitimate and licensed precious metals company and I did receive what I ordered. I've heard many bad things about this company that don't seem to make sense or are just flat out untrue. But based on my experiences, I can see why some may complain about certain aspects of this company. Sales and Marketing - Yes, their emphasis is to get you to buy certified coins as an investment. Yes, the sales folks will make a better commission if you buy these coins with a higher premium. My first experience was with a salesman (they call them agents) was a hard upsell attempt at certified gold coins costing $5000 a piece. I previously told this man that I was interested in silver American Eagles, and yes I got frustrated. I called back and asked for a different agent and got one that actually listened to me and what I wanted after I made it perfectly clear that I did not want graded coins. I am a silver stacker. Silver stackers aren't interested in graded coins; especially graded gold coins. Once I made my investment interests PERFECTLY clear, then we made some progress and I ordered what I wanted to order. I explained to my new agent that I was not going to be a high dollar investor but I would be a consistent investor if treated right, and I have been ever since. If you don't want the upsell, just get straight to the point and say no. You're the customer. To her credit, the second agent was awesome. Their silver prices are some of the best out there with regard to their premiums over spot. They are consistently cheaper than Apmex.com and ProvidentMetals.com. The main draw back to this company is their horrendous $15 shipping charges. Why anyone would pay that, I don't know. I am fortunate in that I live in Austin, Texas where the company is and what is not advertised is that you can request to go in person to pickup your order. Just make an appointment with your agent once your order comes in. I must say that going in person to pickup my order was an experience. Even though I made an appointment and they knew I was coming, I was still challenged at the front door to their lobby before I could even ring the door bell. They have a secure facility so I wasn't going to be barging in unseen. This tall, grey haired man in a pink shirt challenged me at the door and asked me what I wanted. I told him I was there to pickup and order. At first he didn't seem to believe me, but eventually let me in once I told him the name of my agent. If USGB reads these reviews, I suggest a friendlier greeting. I understand security but you ARE a business that entertains clients. Don't make them feel like intruders. However, once I met with my agent, everything was fine and the bullion I ordered was awesome! Be patient when you order. It takes 2-3 weeks to get your order. I didn't mind waiting since my price was locked in. I have also seen some clients complain that they are made to sign for their orders when it is shipped. To me that's the dumbest complaint I've heard. That's extra security for you. If you're driving distance, pay by e-check and go in person to pickup your order. You save LOTS on overhead. One major goal of precious metals buying is to get it as cheap as you can. All in all, I give USGB a decent rating for most things except shipping time. But I knew that going in. In conclusion, yes, they emphasize graded coins as an investment and will offer those to you on the phone. Some of their "motivated" agents will try hard to upsell you. Hang up the phone or ask for someone else who will listen to what you want.

This company is a complete scam. They will stall and delay shipment until the cost of your order is cheaper for them to purchase and even then will continue to stall. Good luck getting your "rep" to return a phone call. It won't happen. Same as your delivery.

Don't trust these people for anything

I ordered from this company on ebay and my shipment was sent by FedEx with a tracking number. When the shipment arrived FedEx left a notice on the door that I must sign to receive the shipment. So I thought I could just call FedEx and have it held at the local hub and pick it up there. So FedEx tells me that the way this company ships you must sign for it at the address that it is shipped to. This means I have to miss a day's work to stay at home to sign for a package? I received an e-mail from Rhonda at US Gold Bureau that said "I can put in your file for future reference that you want your shipments to be held at a Fedex hub, but unfortunately, it is against my company policy to change the trajectory of your package once it leaves our facility. If you cannot retrieve it the three times Fedex tries to deliver it, it will be sent back to us and we will make sure to note that in your sales record." I ordered from them again and the same thing happened. Otherwise, I was happy with this company, but I can't take a day off work to sign for a package.