US Gold Bureau

I have order 100GR gold from this site on Apr 10 2015. I even received a Order confirmation email. I gave it a week time to look at my bank account to see the status of the order. Nothing has happend and I call them immediately. The person I spoke to is Tyler. I asked him the status of the order. He says the transaction didn't go through bcoz my address of the bank account and the shipping address doens't match. So the order has been cancelled. I never received a cancellation email nor my address is different. When I asked him why didn't they contact me and ask me for a wire transfer when the transaction haven't gone through when they have my number and email information..,,, Most importantly,,, I told him I never received a cancellation email... That's when he mentioned he is cancelling it while he is talking to me on phone. And immediately he corrects himself saying it's not he who cancelled it they have a third party system that checks for the address verification. And mentions,,, because I called them Today (Apr 17th) and the gold price has gone up, I need to pay them the extra amount. He doesn't know what he is talking about first of all,, as my address exactly matches the shipping address.... This is a Scam!!! and just because the price went up today,, they want me to pay the extra amount.... It would have been professional if they called me and said it instead of making me wait for next how many ever days and tell me this when I myself give them a call..

My intentions were to order 1/2 oz of gold, I called to change to a different coin ( still 1/2 oz).Talked with Tyler who did the same as other reviewer, laid on the HEAVY sales pitch of Proof coins , told him my intentions were to by half ounce of gold. I got a 2014 1/4 oz. proof coin which I paid too much for. Rookie mistake, as I do know the difference between BU & certified coins, although this was my first gold purchase. Should have stayed with my original order, I would be happier if I made the wrong choice all on my own instead of letting someone else talk me into something I really didn't want and probably won't make my money back on. I sent back their " how did we do " card and have not received any sort of reply.

Sales Rep was very nice and "VERY INFORMATIVE" especially for a newbie like myself. Of course I have nobody to blame except myself. I am easily in the hole $5k+ on my investments due to my own stupidity and ignorance. DON"T FALL FOR THE COIN SET OFFERS THEY ARE A PURE RIP OFF!!!!! Hopefully in 20 years my investment will be worth something.

I have made multiple purchases from the U.S. Gold Bureau and Ben has been extremely helpful. I have purchased high end gold sets as well as silver and gold coins. Ben has been there to explain the different types of products and helped me understand the value based on scarcity and coin ratings. I have been extremely satisfied with the products received. Furthermore, I would recommend the U.S. Gold Bureau to anyone looking for quality gold, silver, and even diamonds.

Well the sales people are very persistent and have there script down pat to CON Vince you into ordering their product stating that they have the best price on the product. While I was in the process of placing the rder through their very convincing Salesperson I later found the smae Identical set at APMEX a reputable company at $1225.00 less. Of course they have no after hours C/S . They try to convince you they are giving you the once in a lifetie opportunity while they are screwing you. Then they have this double talking confirmation system that isnt worth the efforet. It is Federal Law that you have 3 days to rview any contract or order . SO I will instruct my bank to not process the check if they do not meet the price of apmex 44225.00 opposed to their special discounted price of $5400,00

US Gold Bureau is a big scam, that almost ripped me off $1800. Didn't do my homework fully until after I made an order, and called quickly to cancel in literally 10 minutes. We'll see if I have to call my bank to put a stop on any funds that continue in spite of my request to cancel. Jeff Cotney is the guy I dealt with.

US Gold Bureau claims 2 weeks delivery after cashing my bank check in 3 days. I am hiring a lawyer to sue for recovery of my money plus cost of litigation and the aggravation. Order ID 20001104. Copy of this post is being forwarded to US Gold Bureau under separate email.

Let me clear - I never purchased anything from this US Gold Bureau. I was seriously thinking about buying from them, but I found better pricing elsewhere. However, I did set up an account with my name, address, and phone number. BIG MISTAKE! I receive a call from them at least once every two weeks. An annoying sales call - when I finally realized they were not going to stop, I asked the girl to take me off her list...and she continued to try to sell me. "Don't you want to protect your assets?" was the line of questioning. Yes, from the likes of your company.

Hi, Recently I bought a 100grms gold bar from US GOLD Bureau. I ordered the bar on 12/12/13. When I ordered the bar I've been told that I'll receive the bar in 15 days. On 12/23/2013 I've raised help desk ticket (GMJ-84894) with US GOLD Bureau asking for the status of the order. Then they come back and said they require my Social to process my order, immediately I've provided the same. I am really upset with this as they've not even bothered to contact me if they have insufficient information. They only respond if the customer is asked for status. I received my bar on 01/12/2014 i.e. after 1 month. That to it is not matching with the portrait shown from their web site. In the site they have "The Perth Mint" but I received "Succie" bar. I was upset with this kind of change also felt very depressed. With grateful sorrow I am making this complaint so that other customers will not be cheated like me. One thing I noticed is they deliver the gold bar when the price has come down after I order.

I ordered online from these guys and wired the money within a few hours. They called the wrong number to confirm the order with me and then did not return my messages. When I got into contact them days later, the price of silver had gone higher and they wanted me to wire them more money to cover the current price. They would not honor the price of the objects at the time that they received my wire. Find a gold vender with some honor. Not these guys