Review Detail
Canceled my Order
Last night I placed an order with JM Bullion and today I received an email saying that my order had been canceled. This is what the email said:
We are unable to complete your transaction at this time. As a safe guard to our customers, we have a policy of not completing credit card orders in “high risk areas” due to a high number of fraudulent purchase attempts in your location. We do apologize for the inconvenience, but do have an obligation to protect our customers from fraud. Your funds should reappear back on your credit card within 48 hours. Alternatively, we invite you to explore purchasing by paper check or bank wire. For any questions, please contact us by phone, live chat, or email.
I had my items shipped to a very low crime area, so I'm not sure what the criteria is for a "high risk area". I'm sure the owner or whoever will come on here and reply stating that the process is automated and they use a 3rd party authentication processor. That's all find and dandy...but it sure makes for a bad buying experience. For an industry that runs on real-time pricing, it is very inconvenient to cancel someone's order when they may have locked in a good price.
It's really too bad because I liked their site and I liked the free shipping. I guess my business will have to go to APMEX next time.
Customer's Experience
We are unable to complete your transaction at this time. As a safe guard to our customers, we have a policy of not completing credit card orders in “high risk areas” due to a high number of fraudulent purchase attempts in your location. We do apologize for the inconvenience, but do have an obligation to protect our customers from fraud. Your funds should reappear back on your credit card within 48 hours. Alternatively, we invite you to explore purchasing by paper check or bank wire. For any questions, please contact us by phone, live chat, or email.
I had my items shipped to a very low crime area, so I'm not sure what the criteria is for a "high risk area". I'm sure the owner or whoever will come on here and reply stating that the process is automated and they use a 3rd party authentication processor. That's all find and dandy...but it sure makes for a bad buying experience. For an industry that runs on real-time pricing, it is very inconvenient to cancel someone's order when they may have locked in a good price.
It's really too bad because I liked their site and I liked the free shipping. I guess my business will have to go to APMEX next time.
| Overall rating | 1.0 | |
| Shipping Time | 1.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 1.0 |
