JM Bullion

http://media.golddealerreviews.com/thumbnail/430x430c/8d/e5/1f/jm-bullion-52-1410289603.jpg
JM Bullion

Company Overview

 
3.8 (370)

Location

State
Texas
City
Dallas
Address
11700 Preston Road Ste 660153
ZIP
75230

Contact Information

Phone
1-800-276-6508
Web Page

Highly competitive pricing and exceptional customer service are hallmarks of JM Bullion's business model.

Based in Dallas, TX, JM Bullion is an online gold and silver dealer dealing only in the physical market. No metals on account or paper investments are offered. Customer service is JM Bullion's priority and offer support via telephone, chat and email. All transactions are handled with the highest standards of online security. Credit cards accepted.

User reviews

Average user rating from: 370 user(s) View all user reviews

3.7
 
Overall Rating
3.6
 
Shipping Time
3.8
 
Customer Service
3.8
 
Buying Experience
Already have an account?
Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
Please enter your order ID provided when you made your purchase. It will not be shown on the website but helps to determine the authenticity of the review.
Comments
Please enter the security code.

Best bars to own

Reviewed by Bob Ackley | August 02, 2015

I have been ordering from JMB for the last 8 months and have made many orders. The silver bars are of great quality. The value is really there if you can buy in bulk. I will be ordering from JMB a lot more in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have been ordering from JMB for the last 8 months and have made many orders. The silver bars are of great quality. The value is really there if you can buy in bulk. I will be ordering from JMB a lot more in the future.
Overall rating 
 
4.3
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great place to buy silver

Reviewed by scott | August 02, 2015

I have done about 20 transactions with JM and they can not be beat on price. Love their weekly specials very low price over spot. also the free shipping is great. If you look around their prices and service can not be beat! I will be a customer for life.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have done about 20 transactions with JM and they can not be beat on price. Love their weekly specials very low price over spot. also the free shipping is great. If you look around their prices and service can not be beat! I will be a customer for life.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great prices Great selection Great service

Reviewed by Collin Dill | August 02, 2015

I feel JMB offers the best prices and selection of silver available anywhere. And you can't beat free shipping on any quantity you purchase. They have just added a new "On Sale Now" feature where you can purchase various weight silver coins and bars for under a dollar over spot. You can't beat it. Yes, from time to time an order may be a little slow to be delivered but you get a tracking number and you get your order. I don't have a problem with that. They are the best.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I feel JMB offers the best prices and selection of silver available anywhere. And you can't beat free shipping on any quantity you purchase. They have just added a new "On Sale Now" feature where you can purchase various weight silver coins and bars for under a dollar over spot. You can't beat it. Yes, from time to time an order may be a little slow to be delivered but you get a tracking number and you get your order. I don't have a problem with that. They are the best.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Some of the best deals around!

Reviewed by Tiffany Norman | August 01, 2015

Good prices and great selection! I like their weekly specials when you can scoop up on some great deals! I have ordered poured bars, generic rounds, and minted bullion. I qualify for eCheck so yay! However, when I was paying by check, I really didn't mind the wait nor the extra savings! These folks are my go to bullion dealer!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Good prices and great selection! I like their weekly specials when you can scoop up on some great deals! I have ordered poured bars, generic rounds, and minted bullion. I qualify for eCheck so yay! However, when I was paying by check, I really didn't mind the wait nor the extra savings! These folks are my go to bullion dealer!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

I do not recommend

Reviewed by John | July 29, 2015

Though they post delays on the website. Expect extra days to ship. If you do have a problem they are not helpful except to be rude.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear John: Yes, we have been proactive about trying to let everyone know on our website about our Fulfillment Warehouse move and the current shipping status. USPS has your order and they show they will deliver on Monday 8/03. I will personally reach out to you to see how we can assist you further. We do value your business.

Regards,
Kathy
JMB Relationship Specialist

Though they post delays on the website. Expect extra days to ship. If you do have a problem they are not helpful except to be rude.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Great service as always

Reviewed by John | July 24, 2015

I made two separate orders one Sunday night, and one Monday morning when the 5oz bars went on sale. Got my orders today right on time and only 4 days after purchase. I do have one complaint but not with Jmbullion. The UPS info says it requires a signature, but when I got home the boxes where just laying by my door. The tracking info said it was signed by Rene, not sure who that is no rene lives here, but luckly they were an honest person and just left the boxes at my door. Overall JM bullion 2 thumbs up great company and the only place I shop, UPS 1 thumb down.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I made two separate orders one Sunday night, and one Monday morning when the 5oz bars went on sale. Got my orders today right on time and only 4 days after purchase. I do have one complaint but not with Jmbullion. The UPS info says it requires a signature, but when I got home the boxes where just laying by my door. The tracking info said it was signed by Rene, not sure who that is no rene lives here, but luckly they were an honest person and just left the boxes at my door. Overall JM bullion 2 thumbs up great company and the only place I shop, UPS 1 thumb down.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Sloppy, Lousy Service, Bad Experience

Reviewed by Dennis | July 23, 2015
Last updated: July 24, 2015

I sent a check to JM Bullion for $100 face value Walking Liberty half dollars. 17 days after they got my check, the order finally arrived, and it is FOUR HALF-DOLLARS SHORT! I called them immediately and was told that some woman supposedly in charge of shortages or whatever was "at a meeting and would email me when she got out".

Two days later I was emailed by "Erin" that my 4 missing coins will be shipped to me on Monday. If they show up, I'll revise this review to be more positive.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir: We apologize for this situation that you reported on the 22nd. We have been researching your order. Please know that this product is shipped by weight and we ship out exactly as we receive them from the supplier. We do want you 100% satisfied and are going to ship out the missing 4 coins asap. I will personally follow through with you on this.

Regards,
Kathy
JMB Relationship Specialist

I sent a check to JM Bullion for $100 face value Walking Liberty half dollars. 17 days after they got my check, the order finally arrived, and it is FOUR HALF-DOLLARS SHORT! I called them immediately and was told that some woman supposedly in charge of shortages or whatever was "at a meeting and would email me when she got out".

Two days later I was emailed by "Erin" that my 4 missing coins will be shipped to me on Monday. If they show up, I'll revise this review to be more positive.
Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
Was this review helpful to you? 

JMB - A Real Winner

Reviewed by Scott D'Errico | July 22, 2015

I've been ordering from JMB since February 2015. I've ordered everything from 10oz silver bars, to Canadian Maple Leafs to Britisg Gold Sovereigns. Each and every order has gone smoothly and the product received has has been delivered in a timely manner, packed securely an fat a great price. If you're on a budget then JMB's weekly sale items are a great way to stock up at as low as $.79/oz over spot.

My most recent order included Silver Canadian Bisons (a JMB exclusive in the U.S., .9999 fine), 2oz Ultra High Relief Privateer Rounds (one of the nicest private mint rounds I've seen. These things have spectacular detail) and Monarch 50 gram hand poured silver bars (a gorgeous little bar with a great classic look and feel).

All in all JMB's website, ordering process and service has been nothing but top notch. Top it off with free shipping on all orders and some of the best prices going and you've got a real winner.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've been ordering from JMB since February 2015. I've ordered everything from 10oz silver bars, to Canadian Maple Leafs to Britisg Gold Sovereigns. Each and every order has gone smoothly and the product received has has been delivered in a timely manner, packed securely an fat a great price. If you're on a budget then JMB's weekly sale items are a great way to stock up at as low as $.79/oz over spot.

My most recent order included Silver Canadian Bisons (a JMB exclusive in the U.S., .9999 fine), 2oz Ultra High Relief Privateer Rounds (one of the nicest private mint rounds I've seen. These things have spectacular detail) and Monarch 50 gram hand poured silver bars (a gorgeous little bar with a great classic look and feel).

All in all JMB's website, ordering process and service has been nothing but top notch. Top it off with free shipping on all orders and some of the best prices going and you've got a real winner.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

JMB Delivers!

Reviewed by Farah Bazzrea | July 22, 2015

I tried a few other Internet bullion dealers and am very pleased to share my experiences with JMB. I love their free shipping, great selection, prompt, professional service and follow-up, if desired. I've bought several hundred ounces from them so far and each and every item has been flawless, securely packaged and promptly delivered. I don't know what else anyone could expect. JMB is my go-to bullion dealer. Could be yours, as well. Stack 'em high!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I tried a few other Internet bullion dealers and am very pleased to share my experiences with JMB. I love their free shipping, great selection, prompt, professional service and follow-up, if desired. I've bought several hundred ounces from them so far and each and every item has been flawless, securely packaged and promptly delivered. I don't know what else anyone could expect. JMB is my go-to bullion dealer. Could be yours, as well. Stack 'em high!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

JM Bullion is the only dealer I need

Reviewed by Gregory | July 14, 2015

JM Bullion has quickly replaced my previous precious metal dealer. Their pricing is comparable to other dealers, and it is a pleasure to not be concerned about shipping or insurance as JM Bullion includes it for free.
The interactions I have had with their customer service have always been pleasant, and my questions were answered. They did get backed up a bit for a few days when they moved in early July, but they made it clear it would be happening before hand. I was also one of the people who got delayed, but it was my choice ... and those silver koala's and elephants are worth 3 days of delayed gratification!
A final note is that my son is now purchasing his precious metals through JM Bullion as well. I wouldn't have recommended them to him if they were anything less than great,

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
JM Bullion has quickly replaced my previous precious metal dealer. Their pricing is comparable to other dealers, and it is a pleasure to not be concerned about shipping or insurance as JM Bullion includes it for free.
The interactions I have had with their customer service have always been pleasant, and my questions were answered. They did get backed up a bit for a few days when they moved in early July, but they made it clear it would be happening before hand. I was also one of the people who got delayed, but it was my choice ... and those silver koala's and elephants are worth 3 days of delayed gratification!
A final note is that my son is now purchasing his precious metals through JM Bullion as well. I wouldn't have recommended them to him if they were anything less than great,
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

The hold music is great: delivery, nope

Reviewed by Bill | July 14, 2015

Ordered 6 days ago with cc pmt to expedite order. This is my first ever online order of new items.

I got "shipping label created" on 9th. No updates at shipper or JM website since.
Now the 14th of July, Live chat is dead during all hours.
I held for 9:42 this am, transferred to hangup.
Called back, still nice jazz station playing, but no human answer after another 10minutes on hold.
I sent an internal email to them just now off the website.
Hoping my order comes through soon, and glad I can walk it back if i need to.
Skip sending these peeps a check or cash.
Wish me luck
Bill

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Bill: Thank you for your order and feedback. I show that you did place your order on the 9th, Thursday, hopefully you were able to view our banner online when you placed your order. This contained information that during our transition to our new State of the Art Fulfillment Warehouse, new orders were running 2 - 3 days behind. Your shipping label was printed on Saturday the 11th and your order has been picked and packed. USPS should be picking it up today or tomorrow, I will personally watch and advise.

Regards,
Kathy
JMB Relationship Specialist

Ordered 6 days ago with cc pmt to expedite order. This is my first ever online order of new items.

I got "shipping label created" on 9th. No updates at shipper or JM website since.
Now the 14th of July, Live chat is dead during all hours.
I held for 9:42 this am, transferred to hangup.
Called back, still nice jazz station playing, but no human answer after another 10minutes on hold.
I sent an internal email to them just now off the website.
Hoping my order comes through soon, and glad I can walk it back if i need to.
Skip sending these peeps a check or cash.
Wish me luck
Bill
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
Was this review helpful to you? 

Only the best experiences.

Reviewed by Steven R Burton | July 09, 2015

I have bought many gold coins, silver coins and silver bars from JM Bullion and I have never had a bad experience. JM Bullion always provides the best service at the best possible price. I have checked the competition over and over and have never found a better price for the products I buy. I will not consider buying from anyone else as long as the service continues and I have no reason to think it will change. JMB keep up the good work and you have a customer for life.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have bought many gold coins, silver coins and silver bars from JM Bullion and I have never had a bad experience. JM Bullion always provides the best service at the best possible price. I have checked the competition over and over and have never found a better price for the products I buy. I will not consider buying from anyone else as long as the service continues and I have no reason to think it will change. JMB keep up the good work and you have a customer for life.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Good Luck Getting A Great Price

Reviewed by Ben | July 08, 2015

I have ordered several times from JM Bullion by paper check. They offered me to start making payments via eCheck. I filed an order by eCheck and it came back saying my bank routing number for Ally Bank could not be verified. I called and a customer service rep said that she had no idea what was wrong and I had to send the paper check.

A few days later the silver market was down and I attempted to make a buy using eCheck once again at a great price. Again the order was denied because JM Bullion could not verify the routing number for Ally Bank. I called once again and was given the run around about it being my fault (even though the operator verified the numbers I read directly from the Ally Bank website and what I was typing in for payment). I was again told to send a paper check and the issue not fixed.

I send an email to JM Bullion asking when the issue could be looked into in order to start using the eCheck system they offered to me and have been ignored for the past three days.

Not a good thing to do to a journalist who loves to write reviews JM!

Now seeking an alternative silver and gold supplier as it seems JM Bullion does not care about its systems offered to customers.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir: We apologize for any issues you have had with your ECheck payments. I do see an order that was placed on 7/08 that has gone through successfully on ECheck so far. I will personally watch it and let you know when it clears.

Regards,
Kathy
JMB Relationship Specialist

I have ordered several times from JM Bullion by paper check. They offered me to start making payments via eCheck. I filed an order by eCheck and it came back saying my bank routing number for Ally Bank could not be verified. I called and a customer service rep said that she had no idea what was wrong and I had to send the paper check.

A few days later the silver market was down and I attempted to make a buy using eCheck once again at a great price. Again the order was denied because JM Bullion could not verify the routing number for Ally Bank. I called once again and was given the run around about it being my fault (even though the operator verified the numbers I read directly from the Ally Bank website and what I was typing in for payment). I was again told to send a paper check and the issue not fixed.

I send an email to JM Bullion asking when the issue could be looked into in order to start using the eCheck system they offered to me and have been ignored for the past three days.

Not a good thing to do to a journalist who loves to write reviews JM!

Now seeking an alternative silver and gold supplier as it seems JM Bullion does not care about its systems offered to customers.
Overall rating 
 
2.3
Shipping Time 
 
3.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Was this review helpful to you? 

JM Bullion Feedback

Reviewed by Brian | July 07, 2015

I called today to check on the status and the rep was extremely rude and appeared to be bothered by me checking on my order. When I asked if the order will be shipped via UPS or via the post office - I was told to wait until I get an email.

I order from APMEX all of the time they are way more professional than this.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Brian: We apologize if you received less than stellar service. I show your order will ship out via UPS. You can also track your order online via the tracking number once UPS picks up your package. I will also reach out to you personally, we value your business.

Kathy
JMB Relationship Specialist

I called today to check on the status and the rep was extremely rude and appeared to be bothered by me checking on my order. When I asked if the order will be shipped via UPS or via the post office - I was told to wait until I get an email.

I order from APMEX all of the time they are way more professional than this.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
Was this review helpful to you? 

JM Bullion

Reviewed by Brett | June 14, 2015

I have ordered about half a dozen times from JM Bullion and every time the product was very nice and shipping was extremely fast and only took a few days to get to me. I have just started collecting bullion and am very impressed with the items I have received. I look forward to more purchases and will tell anyone who is looking to start or raise their gold, silver, and platinum these are the people to go with.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered about half a dozen times from JM Bullion and every time the product was very nice and shipping was extremely fast and only took a few days to get to me. I have just started collecting bullion and am very impressed with the items I have received. I look forward to more purchases and will tell anyone who is looking to start or raise their gold, silver, and platinum these are the people to go with.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Junk Coins are All Dimes - ALL of them

Reviewed by Mark | June 14, 2015

Ordered bags of junk silver coins which are purportedly a mix of nickels, dimes, quarters and half dollars. I received ALL dimes....every single coin was a dime....!!!. Who in their right mind (I must be demented) wants to count and verify that they received the correct amount and type of silver coins when there are literally hundreds of dimes to count. They could not even throw in a few quarters!

If you are buying bulk junk silver and want all dimes - you are at the right place. If you do not want to count thousands of dimes - shop elsewhere.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Mark: Thank you for your order, we appreciate your business. Please do see below that is bolded at the beginning of the product details for this product:

"Please note that coins are picked based on our current inventory at the time of placing your order. We cannot guarantee which type of coins will be in each bag, however each bag will contain a total of $100 face value. Furthermore, most bags will contain only one single denomination of coins (i.e. quarters, dimes OR half dollars) and not a mix."

Regards,
Kathy
Customer Relationship Specialist

Ordered bags of junk silver coins which are purportedly a mix of nickels, dimes, quarters and half dollars. I received ALL dimes....every single coin was a dime....!!!. Who in their right mind (I must be demented) wants to count and verify that they received the correct amount and type of silver coins when there are literally hundreds of dimes to count. They could not even throw in a few quarters!

If you are buying bulk junk silver and want all dimes - you are at the right place. If you do not want to count thousands of dimes - shop elsewhere.

Overall rating 
 
2.0
Shipping Time 
 
2.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
Was this review helpful to you? 

JM Bullion is Hard to Beat!

Reviewed by Jeff Harper | June 10, 2015

I discovered JM Bullion about a year ago and have made many purchases from them since. I spend a lot of time online and in coin stores shopping for precious metals and JMB simply offers better prices than anyone I have found.Occasionally, you might think another company has beaten their price, but then you find that shipping isn't free like at JM or you have to buy some astronomical quantity or the product is inferior to what JMB offers. All-in-all, the net cost per ounce that JM Bullion charges is virtually always less than anyone else. In addition, their customer service department is manned with "real" people who are caring and sincere and who aim to please. My orders are shipped quickly in accordance with their published policies and arrive in nondescript packaging on the outside but high-quality protective sleeves and canisters on the inside. I'm a serious individual investor in precious metals. Sometimes, I just buy a few dollars worth and sometimes I buy much, much more. Regardless of the quantity, you can be assured that you will get the best products for the best price from JM Bullion.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I discovered JM Bullion about a year ago and have made many purchases from them since. I spend a lot of time online and in coin stores shopping for precious metals and JMB simply offers better prices than anyone I have found.Occasionally, you might think another company has beaten their price, but then you find that shipping isn't free like at JM or you have to buy some astronomical quantity or the product is inferior to what JMB offers. All-in-all, the net cost per ounce that JM Bullion charges is virtually always less than anyone else. In addition, their customer service department is manned with "real" people who are caring and sincere and who aim to please. My orders are shipped quickly in accordance with their published policies and arrive in nondescript packaging on the outside but high-quality protective sleeves and canisters on the inside. I'm a serious individual investor in precious metals. Sometimes, I just buy a few dollars worth and sometimes I buy much, much more. Regardless of the quantity, you can be assured that you will get the best products for the best price from JM Bullion.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Eric

Reviewed by Eric | June 10, 2015

I've had nothing but positive results on my twelve purchases I've made and I'm surely going to continue to go to JM Bullion over and over again because of the quality of their metals, the ease of the buying process, the great options on payments, great prices and speed of shipping .
I would and have recommended them to friends! 100% satisfied as a twelve time buyer.
Eric. Tx.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've had nothing but positive results on my twelve purchases I've made and I'm surely going to continue to go to JM Bullion over and over again because of the quality of their metals, the ease of the buying process, the great options on payments, great prices and speed of shipping .
I would and have recommended them to friends! 100% satisfied as a twelve time buyer.
Eric. Tx.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Four Orders with 100% Satisfaction

Reviewed by Jeffrey | June 10, 2015

I just received my 4th order of coins from J.M. Bullion. My experience with JMB has been outstanding: 1) excellent prices. 2) shipping is flawless. 3) products are exactly as advertised. 4) status of order is provided promptly and accurately on line AND by email. I've paid three of my orders by personal check. Yes it takes longer for the check to clear, but who cares - my prices are locked-in when I place the order. Customer service has been responsive to my questions on the phone and by their convenient chat feature. There is no better place to buy your precious metals. This company rocks!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I just received my 4th order of coins from J.M. Bullion. My experience with JMB has been outstanding: 1) excellent prices. 2) shipping is flawless. 3) products are exactly as advertised. 4) status of order is provided promptly and accurately on line AND by email. I've paid three of my orders by personal check. Yes it takes longer for the check to clear, but who cares - my prices are locked-in when I place the order. Customer service has been responsive to my questions on the phone and by their convenient chat feature. There is no better place to buy your precious metals. This company rocks!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Simply The Best!

Reviewed by Guest | June 09, 2015

I have made a several purchases from JM Bullion now and I have been very pleased with every aspect in all transactions.
I always choose the paper check payment method, because I like the discount even though this form of payment can add 5-10 more days to my order. All my orders have come well packaged, so no worries about anything coming damaged and I can honestly say that every item I have received has exceeded my expectations. The prices are right too! The price is what first brought me to JM Bullion and quality and service is what keeps me going back.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have made a several purchases from JM Bullion now and I have been very pleased with every aspect in all transactions.
I always choose the paper check payment method, because I like the discount even though this form of payment can add 5-10 more days to my order. All my orders have come well packaged, so no worries about anything coming damaged and I can honestly say that every item I have received has exceeded my expectations. The prices are right too! The price is what first brought me to JM Bullion and quality and service is what keeps me going back.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

First Rate Dealer

Reviewed by GLEN NESBITT | June 09, 2015

I have ordered both bullion and coins several times from JM Bullion. I have always been completely satisfied with the products they sell. Can't beat the free shipping, prices and selection. I also like the Monday sale items. I will continue buying from them, as they are a first rate dealer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered both bullion and coins several times from JM Bullion. I have always been completely satisfied with the products they sell. Can't beat the free shipping, prices and selection. I also like the Monday sale items. I will continue buying from them, as they are a first rate dealer.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

JM Bullion

Reviewed by Richard Vanstone | June 09, 2015

I haven't a bad thing to say about JM Bullion. Great prices, customer service and product. Would definitely recommend to others.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I haven't a bad thing to say about JM Bullion. Great prices, customer service and product. Would definitely recommend to others.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Bullion

Reviewed by mike | June 08, 2015

Ordered a Mercury Dime 1 oz round that looked like crap and was told simply that it was bullion. Should not have sold it as new then.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Mike: I see notes on your order that we had emailed you out the prepaid return label on 6/08 for an exchange. We apologize for this inconvenience.

Regards,
Kathy

Ordered a Mercury Dime 1 oz round that looked like crap and was told simply that it was bullion. Should not have sold it as new then.
Overall rating 
 
2.7
Shipping Time 
 
4.0
Customer Service 
 
1.0
Buying Experience 
 
3.0
Was this review helpful to you? 

couldn't be happier

Reviewed by Phyllis | May 28, 2015

I've been ordering from JM Bullion for a year now and plan to continue. I always choose the paper check discount even though the time for the check to clear is longer than using credit. I've also recently been approved for the e-check option, so this isn't even an issue any longer. The deciding feature for me was the free shipping for all orders and also the low ($100.00) minimum purchase requirement. This is the perfect amount for those of us who don't have large amounts of cash to invest at one time. The smaller amount provides the opportunity to watch the market and buy when the price is advantageous.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've been ordering from JM Bullion for a year now and plan to continue. I always choose the paper check discount even though the time for the check to clear is longer than using credit. I've also recently been approved for the e-check option, so this isn't even an issue any longer. The deciding feature for me was the free shipping for all orders and also the low ($100.00) minimum purchase requirement. This is the perfect amount for those of us who don't have large amounts of cash to invest at one time. The smaller amount provides the opportunity to watch the market and buy when the price is advantageous.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

JMBullion

Reviewed by Barb | May 26, 2015

I wish I had known of this web site and JMs true ratings before I placed my first order with them....when you read reviews on their site all you see are the glowing reviews....Shipping certainly DOES NOT occur in 1 to 2 business days as stated in blue lettering...it takes weeks...my order still has not shipped and I was notified on the 20th that my account was "paid" and check cleared.....today is the 26th...
I called to possibly cancel a 2nd order but like the other review ..was told how long it would indeed take to even get my money back..so I decided to just let the order go thru and learn from my experience to look for another on line company to buy from in the future...

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Ma'am: We apologize that you are not satisfied with your order processing so far. Please do review our Terms and Conditions under Payment Options. We have the option to hold all payments for up to 10 Banking Days, since this was your first order and paid via bill pay, our Billing Manager will be doing this review. I will personally advise you when that review has been complete and we can ship your order.

Regards,
Kathy

I wish I had known of this web site and JMs true ratings before I placed my first order with them....when you read reviews on their site all you see are the glowing reviews....Shipping certainly DOES NOT occur in 1 to 2 business days as stated in blue lettering...it takes weeks...my order still has not shipped and I was notified on the 20th that my account was "paid" and check cleared.....today is the 26th...
I called to possibly cancel a 2nd order but like the other review ..was told how long it would indeed take to even get my money back..so I decided to just let the order go thru and learn from my experience to look for another on line company to buy from in the future...
Overall rating 
 
1.7
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
2.0
Was this review helpful to you? 

Double Paid and No Refund Yet!

Reviewed by Kersten | May 19, 2015

I decided to buy my first ever silver purchase from JMBullion at the end of April.... I sent a check and kept on eye on my banking statement. The first week into May and I hadn't heard anything from JMB got me worried... so I emailed them on the 6th asking if they'd received my check... they said no... I emailed on the 7th, still no... they said either they needed another check by the 11th... being an anxious person, I sent a 2nd check on the 8th. I emailed them and said the 2nd check was on it's way...then I was notified by my bank on the 9th that my original check had been cashed on the 1st and paid in full. I called JMB and asked if they had received my second check. I was told they hadn't and that my first check hadn't been signed. I figured that there was no way my bank would process an unsigned check, but they had....so I panicked and called JMB and asked if they could make a note that the payment was complete and to either destroy or send me back my 2nd check.. They said that since they hadn't received it, that should be possible

Well, they had received it and they had already cashed it. I asked for a refund on the 11th, was told it would take 5 business days to get it... Here it is the 18th, and still no refund.... and when I called tonight, the check hasn't even been written yet!!!! So if tomorrow, they do decide to refund me, it will take another 5 business days... which puts me at the 23rd of May, just 4 days shy of a month since this whole thing started...

I am unset and frustrated...... and totally not important to anyone at JMB......

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Kersten: We apologize for the delay. Your refund check was sent and you should receive it this Friday or Saturday. I will personally reach out to you to discuss the situation. Please do know that you are very important to us.

Regards,
Kathy
JMB

I decided to buy my first ever silver purchase from JMBullion at the end of April.... I sent a check and kept on eye on my banking statement. The first week into May and I hadn't heard anything from JMB got me worried... so I emailed them on the 6th asking if they'd received my check... they said no... I emailed on the 7th, still no... they said either they needed another check by the 11th... being an anxious person, I sent a 2nd check on the 8th. I emailed them and said the 2nd check was on it's way...then I was notified by my bank on the 9th that my original check had been cashed on the 1st and paid in full. I called JMB and asked if they had received my second check. I was told they hadn't and that my first check hadn't been signed. I figured that there was no way my bank would process an unsigned check, but they had....so I panicked and called JMB and asked if they could make a note that the payment was complete and to either destroy or send me back my 2nd check.. They said that since they hadn't received it, that should be possible

Well, they had received it and they had already cashed it. I asked for a refund on the 11th, was told it would take 5 business days to get it... Here it is the 18th, and still no refund.... and when I called tonight, the check hasn't even been written yet!!!! So if tomorrow, they do decide to refund me, it will take another 5 business days... which puts me at the 23rd of May, just 4 days shy of a month since this whole thing started...

I am unset and frustrated...... and totally not important to anyone at JMB......

Overall rating 
 
2.3
Shipping Time 
 
4.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Quality Service

Reviewed by wayde peet | May 16, 2015

Exceptional Value! The web site is user friendly and educational. The quality of the products I have received are outstanding, combined with the customer service: JM Bullion provides a true value in investment quality precious metals.
Having peace of mind when making finance investments is priceless.





Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Exceptional Value! The web site is user friendly and educational. The quality of the products I have received are outstanding, combined with the customer service: JM Bullion provides a true value in investment quality precious metals.
Having peace of mind when making finance investments is priceless.





Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Only company I use!

Reviewed by Casimir Rygiel | May 14, 2015

JM Bullion is an amazing company to use! Free shipping with every order, and every time I've ordered it's been shipped SO quickly. Love that they give you multiple options for payment, and all their products have arrived as described.

Every new BU product I've bought has been in pristine condition. It's my go to company for bullion! Also, I love their weekly specials!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
JM Bullion is an amazing company to use! Free shipping with every order, and every time I've ordered it's been shipped SO quickly. Love that they give you multiple options for payment, and all their products have arrived as described.

Every new BU product I've bought has been in pristine condition. It's my go to company for bullion! Also, I love their weekly specials!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

great all the way around

Reviewed by scott | May 11, 2015

I purchased from another company prior to JM. it took 2 months to receive 2 items, Customer service was poor, and the price was higher. JM bullion had everything I wanted, a great price and I had it in 3 days. The quality was excellent, I'll be purchasing from JM in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I purchased from another company prior to JM. it took 2 months to receive 2 items, Customer service was poor, and the price was higher. JM bullion had everything I wanted, a great price and I had it in 3 days. The quality was excellent, I'll be purchasing from JM in the future.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Absolutely the Best

Reviewed by Wayne P. | April 29, 2015

After 10 years of purchasing silver bullion for both re-sale and investment, I finally found JMB. Of all the dealers I've purchased from, hey have the best prices and their customer service cannot be beat. They have NO $2500 minimum like most other dealers and shipping is free!! Each week they offer a special (usually very close to spot). Add all this to high quality products and it equals the Best!!! I will continue dealing with them as long as I am able to buy!!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
After 10 years of purchasing silver bullion for both re-sale and investment, I finally found JMB. Of all the dealers I've purchased from, hey have the best prices and their customer service cannot be beat. They have NO $2500 minimum like most other dealers and shipping is free!! Each week they offer a special (usually very close to spot). Add all this to high quality products and it equals the Best!!! I will continue dealing with them as long as I am able to buy!!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Right by me

Reviewed by Matt M | April 29, 2015

I've ordered from JMB three times now and all three orders have been problem free.
I don't think I'm a very big buyer (avg order 750 or so), but JMB has had labels printed and order out the door very quickly. Even more important than speed, my orders have been 100% correct and the items have been in great shape (BU is BU and the like).
I will continue to buy from JMB and am to the point where I'd understand a hiccup or problem when the inevitable arises.

A few things that would be great to see in the future:
1) Broader expansion of the e-check program. It looks like the current e-check program is based on people who use physical checks. I can't remember the last time I actually wrote one and currently buy with credit card. I'd switch to e-check or payment using the routing number, but it sounds like I won't get this option unless I have X successful payments with paper check

2) Allow second authorized shipping address. I pay by CC and the shipping address has to match the billing address. Totally understand the policy for the first couple of orders. However, JMB ships signature required and I still work all day, so I usually have to go in and pickup at the post office on Saturday. If there was an option to add my work address, I'd be a mighty happy camper.

3) Storage supplies. You have to be sitting on excess mint tubes. They look so much better than the air-tite tubes...which weren't designed for AGE fractionals.

The above are the silly demands though. For the important triumvirate of good pricing, order accuracy and quick turn-around, I'd recommend JMB strongly.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Dear Matt: Thank you for your review and business, we appreciate it. We have gone ahead and opened up the ECheck payment solution for you to use. We look forward to providing this service to you.

Regards,
Kathy

I've ordered from JMB three times now and all three orders have been problem free.
I don't think I'm a very big buyer (avg order 750 or so), but JMB has had labels printed and order out the door very quickly. Even more important than speed, my orders have been 100% correct and the items have been in great shape (BU is BU and the like).
I will continue to buy from JMB and am to the point where I'd understand a hiccup or problem when the inevitable arises.

A few things that would be great to see in the future:
1) Broader expansion of the e-check program. It looks like the current e-check program is based on people who use physical checks. I can't remember the last time I actually wrote one and currently buy with credit card. I'd switch to e-check or payment using the routing number, but it sounds like I won't get this option unless I have X successful payments with paper check

2) Allow second authorized shipping address. I pay by CC and the shipping address has to match the billing address. Totally understand the policy for the first couple of orders. However, JMB ships signature required and I still work all day, so I usually have to go in and pickup at the post office on Saturday. If there was an option to add my work address, I'd be a mighty happy camper.

3) Storage supplies. You have to be sitting on excess mint tubes. They look so much better than the air-tite tubes...which weren't designed for AGE fractionals.

The above are the silly demands though. For the important triumvirate of good pricing, order accuracy and quick turn-around, I'd recommend JMB strongly.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Go with JM Bullion

Reviewed by eric | April 21, 2015
Last updated: April 22, 2015

I've purchased from JM Bullion maybe twenty to thirty times in the last couple years, and I only have good things to say about them. They are always competitive on price (which is what initially drew me to them), but they are more than just the cheapest place to buy. In fact, I don't even shop around anymore. They have earned my loyalty. If they end up being a few cents higher, it's worth it for their dependability and all round stellar practices. I will admit that I strayed in the beginning...following whatever company had the lowest price, but I found out the headache of dealing with other companies just wasn't worth the pennies I was saving (Don't get me wrong, if JM wasn't competitively priced, I would make a change. The point is, they are decently priced on everything I've bought.) I used to check every order I got meticulously to ensure it was all there and packaged correctly to avoid any damage. I don't do that anymore. JM Bullion hasn't ever had bungled my order in the least detail, and their packaging is always top notch. That's not even mentioning their free shipping!!! And finally, I love that they let me use e-checks...it all sealed the deal...JM Bullion is my company for good.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I've purchased from JM Bullion maybe twenty to thirty times in the last couple years, and I only have good things to say about them. They are always competitive on price (which is what initially drew me to them), but they are more than just the cheapest place to buy. In fact, I don't even shop around anymore. They have earned my loyalty. If they end up being a few cents higher, it's worth it for their dependability and all round stellar practices. I will admit that I strayed in the beginning...following whatever company had the lowest price, but I found out the headache of dealing with other companies just wasn't worth the pennies I was saving (Don't get me wrong, if JM wasn't competitively priced, I would make a change. The point is, they are decently priced on everything I've bought.) I used to check every order I got meticulously to ensure it was all there and packaged correctly to avoid any damage. I don't do that anymore. JM Bullion hasn't ever had bungled my order in the least detail, and their packaging is always top notch. That's not even mentioning their free shipping!!! And finally, I love that they let me use e-checks...it all sealed the deal...JM Bullion is my company for good.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Always a pleasure

Reviewed by Daniel Rhine | April 21, 2015

I have ordered over 50 items over the last few months and I have never had any problems. Item arrive on time and as described. They have a larger inventory than any other company I have found on the net. Items are packaged very well. If you are interested in purchasing Gold or Silver this is the place for you,

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have ordered over 50 items over the last few months and I have never had any problems. Item arrive on time and as described. They have a larger inventory than any other company I have found on the net. Items are packaged very well. If you are interested in purchasing Gold or Silver this is the place for you,
Overall rating 
 
4.3
Shipping Time 
 
4.0
Customer Service 
 
4.0
Buying Experience 
 
5.0
Was this review helpful to you? 

My #1 Bullion Dealer

Reviewed by Josh | April 20, 2015

I purchased more silver bullion from JM Bullion using a check. My order was in my hands in 8 business days, talk about fast. Other companies I've used took 15 to 20 business days. Every order I purchased with JM Bullion has been amazing, items were well packaged and in perfect condition, I have no complaints. Can't wait for my next order. Thank you JM Bullion!!!!!!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I purchased more silver bullion from JM Bullion using a check. My order was in my hands in 8 business days, talk about fast. Other companies I've used took 15 to 20 business days. Every order I purchased with JM Bullion has been amazing, items were well packaged and in perfect condition, I have no complaints. Can't wait for my next order. Thank you JM Bullion!!!!!!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

JM has earned a lifer!

Reviewed by Andy V | April 20, 2015

I have always been reluctant in buying metals and did not know where to start. JM Bullion made it easy, quick and painless to start my new investment vehicle. Thank you!! Absolutely fantastic service from the shopping options to purchase to delivery. You have earned a lifer - I base everything in life on first impressions; this was an outstanding experience - thank you for that.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have always been reluctant in buying metals and did not know where to start. JM Bullion made it easy, quick and painless to start my new investment vehicle. Thank you!! Absolutely fantastic service from the shopping options to purchase to delivery. You have earned a lifer - I base everything in life on first impressions; this was an outstanding experience - thank you for that.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Exceptionally satisfied customer

Reviewed by Matt | April 19, 2015

I did my homework for quite some time (about 15 years, lol) before taking the plunge and buying bullion. I shopped around a bit, and found that JM Bullion seemed to have the best prices overall, and their website is super-easy to navigate -- it's not loaded down with a lot of "filler", but chock-full of shiny, awesome bullion! I have placed several orders thus far with JM, and I have always been pleased with every part of the process, from ordering the metals to receiving the packages. You should have seen me today when I opened up my last order: 20 one-ounce silver bars from the Sunshine Mint, and a little 1/10 ounce gold eagle. I almost cut myself opening the box, I was so excited to get to the stuff packed inside (my daughter got a laugh out of THAT freak show)! EXTREMELY well packaged -- that bullion wasn't going anywhere but into my hands. I forgot to mention the free shipping -- that is a huge plus. I pay by check, and the wait time is not a big deal to me -- it's worth it to wait a few more days to get the metals, and realize some extra savings. Anyway, JM, you have an exceptionally happy customer here -- thanks for being the way you are. Keep up the great work!

Semper Fi,
Matt

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I did my homework for quite some time (about 15 years, lol) before taking the plunge and buying bullion. I shopped around a bit, and found that JM Bullion seemed to have the best prices overall, and their website is super-easy to navigate -- it's not loaded down with a lot of "filler", but chock-full of shiny, awesome bullion! I have placed several orders thus far with JM, and I have always been pleased with every part of the process, from ordering the metals to receiving the packages. You should have seen me today when I opened up my last order: 20 one-ounce silver bars from the Sunshine Mint, and a little 1/10 ounce gold eagle. I almost cut myself opening the box, I was so excited to get to the stuff packed inside (my daughter got a laugh out of THAT freak show)! EXTREMELY well packaged -- that bullion wasn't going anywhere but into my hands. I forgot to mention the free shipping -- that is a huge plus. I pay by check, and the wait time is not a big deal to me -- it's worth it to wait a few more days to get the metals, and realize some extra savings. Anyway, JM, you have an exceptionally happy customer here -- thanks for being the way you are. Keep up the great work!

Semper Fi,
Matt
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Quality Bullion Dealer

Reviewed by Randal Totten | April 14, 2015

I have placed two orders with JMB. I used a check and they had my orders at my door in two weeks. I can wait and save on the price per coin using a check. I can't wait to use their Check draft payment method in the future. JMB packages their products very securely and ships via US Postal Service so I can track my packages. I will order with them in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Dear Randal: Thank you for your review and business. We have turned on the ECheck payment solution for you. We look forward to providing this service for you.

Regards,
Kathy

I have placed two orders with JMB. I used a check and they had my orders at my door in two weeks. I can wait and save on the price per coin using a check. I can't wait to use their Check draft payment method in the future. JMB packages their products very securely and ships via US Postal Service so I can track my packages. I will order with them in the future.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Professional service and super fast shipping!

Reviewed by Alex | April 09, 2015

I ordered silver coins and numerous other items throughout the day and most of the items were shipping in super fast speed within minutes! Wow! I've also spoke with their reps couple of times and their service is beyond exceptional. Their items are also very competitively priced. Good doing business with them :)

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I ordered silver coins and numerous other items throughout the day and most of the items were shipping in super fast speed within minutes! Wow! I've also spoke with their reps couple of times and their service is beyond exceptional. Their items are also very competitively priced. Good doing business with them :)
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

The Best Gold and Silver Company on the Web!

Reviewed by Jay D Burton | April 08, 2015
Last updated: April 09, 2015

I added up all my purchases from you this morning and came up with 43,876.21 in gold and silver. I never would have bought that much if it was not for the best prices on the web today, and some of the best salesman in the market! I know it may not be a lot of money for some of your customers, but for a guy who only brings in 78,000 dollars a year as a salery, its not too bad! I have been happy with all my purchases, and yes, I have had a problem or two with some issues, but your sales team has always worked with me, and worked with me well enough to keep me on as a buyer no matter what the problem was...now that's good selling people!! Because i'm an a** of a person, and usually do not come back to a place that angers me, but this team is just too cool not to deal with, and again the prices are UNBEATABLE ANYWHERE! Thank you JM Bullion, I appreaciate your help and sales.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I added up all my purchases from you this morning and came up with 43,876.21 in gold and silver. I never would have bought that much if it was not for the best prices on the web today, and some of the best salesman in the market! I know it may not be a lot of money for some of your customers, but for a guy who only brings in 78,000 dollars a year as a salery, its not too bad! I have been happy with all my purchases, and yes, I have had a problem or two with some issues, but your sales team has always worked with me, and worked with me well enough to keep me on as a buyer no matter what the problem was...now that's good selling people!! Because i'm an a** of a person, and usually do not come back to a place that angers me, but this team is just too cool not to deal with, and again the prices are UNBEATABLE ANYWHERE! Thank you JM Bullion, I appreaciate your help and sales.
Overall rating 
 
4.3
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

100% Satisfied

Reviewed by Christopher F | April 05, 2015

I just recently started investing in silver and gold bullion, and right from the start it was very simple to place orders, my item(s) arrived in a timely manner just like JM Bullion said they would, and the one time I had a question for customer service, I received a response email that was not only very polite, but also very informative. Also, I received the reply email very quickly. I've now placed 8 orders with JM Bullion. I don't plan on stopping any time soon either. Everything has been wonderful, and I recommend the site for anyone that either is new to the game or anyone that's been around a while and is looking for a professional company with happy customers and great pricing. Thank you again, JM for the great quality products and more importantly for getting things done quickly and discretely like you promised.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I just recently started investing in silver and gold bullion, and right from the start it was very simple to place orders, my item(s) arrived in a timely manner just like JM Bullion said they would, and the one time I had a question for customer service, I received a response email that was not only very polite, but also very informative. Also, I received the reply email very quickly. I've now placed 8 orders with JM Bullion. I don't plan on stopping any time soon either. Everything has been wonderful, and I recommend the site for anyone that either is new to the game or anyone that's been around a while and is looking for a professional company with happy customers and great pricing. Thank you again, JM for the great quality products and more importantly for getting things done quickly and discretely like you promised.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

New to collecting and found my company to deal with

Reviewed by Greg | April 03, 2015

I am a new collector and I did research and found JM Bullion. Their site is very easy to work with and have lots of product. I really like their sale category every Monday. Delivery was unbelievable. It was at my door step 4 days later and I loved it. JM Bullion found a new customer for life. About the products I purchased. They were beautiful pieces. Silver and gold bars.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I am a new collector and I did research and found JM Bullion. Their site is very easy to work with and have lots of product. I really like their sale category every Monday. Delivery was unbelievable. It was at my door step 4 days later and I loved it. JM Bullion found a new customer for life. About the products I purchased. They were beautiful pieces. Silver and gold bars.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

I'm a New Convert

Reviewed by Joshua T | March 31, 2015

I used to only shop online using APMEX due to their reputation (despite their higher costs). After watching a few unboxing videos on YouTube, I decided to give JM Bullion a shot since they seemed to be well known among the stacking community. I have had nothing but positive experiences so far. They seem to have the best prices online (overall) for small bullion purchases, and their weekly deal is usually too good to pass up. I have now ordered from JM Bullion multiple times and have had no issues.

My only gripe: after multiple orders paying by check, I still do not have "e-check" privileges, which some other buyers seem to have. I contacted their customer service (which has been fantastic), but they couldn't tell me exactly how to become eligible other than to keep paying by check. Not a huge deal, but it is a nuisance considering I rarely use checks (or stamps) anymore,

Overall, I highly recommend JM Bullion for their gold/silver needs. Packing is discrete, shipping times are fast, prices are fantastic, customer service has been great. I just hope I get e-check capabilities before I run out of checks!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Owner's reply

Dear Joshua: Thank you for your review and your business. We have gone ahead and turned on the ECheck eligibility for you. We look forward to providing this service for you.

Regards,
Kathy

I used to only shop online using APMEX due to their reputation (despite their higher costs). After watching a few unboxing videos on YouTube, I decided to give JM Bullion a shot since they seemed to be well known among the stacking community. I have had nothing but positive experiences so far. They seem to have the best prices online (overall) for small bullion purchases, and their weekly deal is usually too good to pass up. I have now ordered from JM Bullion multiple times and have had no issues.

My only gripe: after multiple orders paying by check, I still do not have "e-check" privileges, which some other buyers seem to have. I contacted their customer service (which has been fantastic), but they couldn't tell me exactly how to become eligible other than to keep paying by check. Not a huge deal, but it is a nuisance considering I rarely use checks (or stamps) anymore,

Overall, I highly recommend JM Bullion for their gold/silver needs. Packing is discrete, shipping times are fast, prices are fantastic, customer service has been great. I just hope I get e-check capabilities before I run out of checks!
Overall rating 
 
4.7
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
Was this review helpful to you? 

JM Bullion Is Awesome

Reviewed by Joshua ortiz | March 26, 2015

This was my first order through JM Bullion and let me tell you, I'm impressed. Received my order within 72 hours, shipping was fast and the packaging was the best I've seen since investing in precious metals. Thank you JM Bullion for your excellent service and I can't wait to receive my next order. I will definitely be placing more orders with JM Bullion in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first order through JM Bullion and let me tell you, I'm impressed. Received my order within 72 hours, shipping was fast and the packaging was the best I've seen since investing in precious metals. Thank you JM Bullion for your excellent service and I can't wait to receive my next order. I will definitely be placing more orders with JM Bullion in the future.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Poor Experience

Reviewed by Richard Amster | March 25, 2015

I made an order, it showed up as a debit on my credit card and then JMBullion cancelled my order. They said some nonsense like my address didn't match the credit card. It is rediculous, I use that card daily and my order was showing on the card. Customer service basically said oh well.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir: The street address you listed on your order didn't match the exact address that is on your bank statement, when this occurs the order is automatically cancelled by the credit card authorization process. We apologize for this inconvenience.

Regards,
Kathy


I made an order, it showed up as a debit on my credit card and then JMBullion cancelled my order. They said some nonsense like my address didn't match the credit card. It is rediculous, I use that card daily and my order was showing on the card. Customer service basically said oh well.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Great To Deal With!

Reviewed by Gary Phillips | March 24, 2015

I have placed orders with JM ranging from $ 5,000+ to less than $120 and each one has been full attention by the staff. If fact the only problem ever was with the post office losing track of my check and returning it to me. Once we learned what had happened..... The folks at JM thanked ME for my patience! They could have cancelled my order due to non payment. Cannot say enough about how pleased I am with this company. Great prices and superb service. Bravo!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have placed orders with JM ranging from $ 5,000+ to less than $120 and each one has been full attention by the staff. If fact the only problem ever was with the post office losing track of my check and returning it to me. Once we learned what had happened..... The folks at JM thanked ME for my patience! They could have cancelled my order due to non payment. Cannot say enough about how pleased I am with this company. Great prices and superb service. Bravo!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Couldn't be happier

Reviewed by Dustin | March 21, 2015

As the title says, I couldn't be happier with JM Bullion. Their prices are the lowest anywhere 99% of the time, and weekly sales present the opportunity to buy bullion at a very low premium over spot. After establishing a relationship with a few orders, the e-check option (EFT withdrawal) makes ordering even easier. Add in the always-free shipping, and it really can't be beat. Free shipping, and delivery in about a week. Customer service is quick to reply with answers to any question. I've never had a bad experience, and will continue to deal exclusively with JM Bullion. They've earned it.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
As the title says, I couldn't be happier with JM Bullion. Their prices are the lowest anywhere 99% of the time, and weekly sales present the opportunity to buy bullion at a very low premium over spot. After establishing a relationship with a few orders, the e-check option (EFT withdrawal) makes ordering even easier. Add in the always-free shipping, and it really can't be beat. Free shipping, and delivery in about a week. Customer service is quick to reply with answers to any question. I've never had a bad experience, and will continue to deal exclusively with JM Bullion. They've earned it.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

First Precious Metals Purchase

Reviewed by Thomas B. | March 20, 2015

As a new precious metals buyer I had a lot of questions. I researched service ratings and costs and decided to use JM Bullion. I was not disappointed. The friendly staff quickly answered my questions and I made my purchase. The costs were the best I could find, shipping extremely fast, and the product was exactly as expected. I look forward to a long relationship with JM Bullion. Fantastic!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
As a new precious metals buyer I had a lot of questions. I researched service ratings and costs and decided to use JM Bullion. I was not disappointed. The friendly staff quickly answered my questions and I made my purchase. The costs were the best I could find, shipping extremely fast, and the product was exactly as expected. I look forward to a long relationship with JM Bullion. Fantastic!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Very Disappointed

Reviewed by Jeff | March 18, 2015

I am in the USAF stationed in the UK. I paid with a debit card and my payment had been taken out. Then I got an email stating that my order was canceled because of my payment method to a "dangerous" area. The delivery would have been to the APO on base plus it is very safe here. Probably the safest place I've been stationed. I feel like JM Bullion is trying to push people to use paypal or wire transfers. I do not have easy access to my bank to make wire transfers being over seas. I would still like to be able to make a purchase and see no reason why I should be denied to use my debit card. I will not use JM Bullion again.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Jeff: We apologize for this. I have spoken with our Billing Manager and we will accept an order from you. I will reach out to you personally via email to see how we can assist with making this happen. We do value your business.

Regards,
Kathy

I am in the USAF stationed in the UK. I paid with a debit card and my payment had been taken out. Then I got an email stating that my order was canceled because of my payment method to a "dangerous" area. The delivery would have been to the APO on base plus it is very safe here. Probably the safest place I've been stationed. I feel like JM Bullion is trying to push people to use paypal or wire transfers. I do not have easy access to my bank to make wire transfers being over seas. I would still like to be able to make a purchase and see no reason why I should be denied to use my debit card. I will not use JM Bullion again.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Canceled my Order

Reviewed by Matt | March 17, 2015

Last night I placed an order with JM Bullion and today I received an email saying that my order had been canceled. This is what the email said:

We are unable to complete your transaction at this time. As a safe guard to our customers, we have a policy of not completing credit card orders in “high risk areas” due to a high number of fraudulent purchase attempts in your location. We do apologize for the inconvenience, but do have an obligation to protect our customers from fraud. Your funds should reappear back on your credit card within 48 hours. Alternatively, we invite you to explore purchasing by paper check or bank wire. For any questions, please contact us by phone, live chat, or email.

I had my items shipped to a very low crime area, so I'm not sure what the criteria is for a "high risk area". I'm sure the owner or whoever will come on here and reply stating that the process is automated and they use a 3rd party authentication processor. That's all find and dandy...but it sure makes for a bad buying experience. For an industry that runs on real-time pricing, it is very inconvenient to cancel someone's order when they may have locked in a good price.

It's really too bad because I liked their site and I liked the free shipping. I guess my business will have to go to APMEX next time.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir: We apologize for this inconvenience. We would prefer that you pay for this first order via a paper check/money order. You also would save the 4% credit card fees this way. We hope to be able to do business with you.

Regards,
Kathy

Last night I placed an order with JM Bullion and today I received an email saying that my order had been canceled. This is what the email said:

We are unable to complete your transaction at this time. As a safe guard to our customers, we have a policy of not completing credit card orders in “high risk areas” due to a high number of fraudulent purchase attempts in your location. We do apologize for the inconvenience, but do have an obligation to protect our customers from fraud. Your funds should reappear back on your credit card within 48 hours. Alternatively, we invite you to explore purchasing by paper check or bank wire. For any questions, please contact us by phone, live chat, or email.

I had my items shipped to a very low crime area, so I'm not sure what the criteria is for a "high risk area". I'm sure the owner or whoever will come on here and reply stating that the process is automated and they use a 3rd party authentication processor. That's all find and dandy...but it sure makes for a bad buying experience. For an industry that runs on real-time pricing, it is very inconvenient to cancel someone's order when they may have locked in a good price.

It's really too bad because I liked their site and I liked the free shipping. I guess my business will have to go to APMEX next time.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

5 STAR OPERATION-ONE OF THE BEST

Reviewed by Geoffrey | March 14, 2015

Very happy and satisfied repeat customer. I have made small and large purchases with JMB and have enjoyed excellent products, competitive pricing and great shipping EVERY time. I have used all the big name dealers and JMB is one of the best there is. Buy with absolute confidence with this quality operation. And I love the FREE SHIPPING !
'nuff said

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Very happy and satisfied repeat customer. I have made small and large purchases with JMB and have enjoyed excellent products, competitive pricing and great shipping EVERY time. I have used all the big name dealers and JMB is one of the best there is. Buy with absolute confidence with this quality operation. And I love the FREE SHIPPING !
'nuff said
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 
 
View all user reviews