JM Bullion

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JM Bullion

Company Overview

 
3.7 (328)

Location

State
Texas
City
Dallas
Address
11700 Preston Road Ste 660153
ZIP
75230

Contact Information

Phone
1-800-276-6508
Web Page

Highly competitive pricing and exceptional customer service are hallmarks of JM Bullion's business model.

Based in Dallas, TX, JM Bullion is an online gold and silver dealer dealing only in the physical market. No metals on account or paper investments are offered. Customer service is JM Bullion's priority and offer support via telephone, chat and email. All transactions are handled with the highest standards of online security. Credit cards accepted.

User reviews

Average user rating from: 328 user(s) View all user reviews

3.7
 
Overall Rating
3.6
 
Shipping Time
3.7
 
Customer Service
3.7
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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JM Bullion Is Awesome

Reviewed by Joshua ortiz | March 26, 2015

This was my first order through JM Bullion and let me tell you, I'm impressed. Received my order within 72 hours, shipping was fast and the packaging was the best I've seen since investing in precious metals. Thank you JM Bullion for your excellent service and I can't wait to receive my next order. I will definitely be placing more orders with JM Bullion in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first order through JM Bullion and let me tell you, I'm impressed. Received my order within 72 hours, shipping was fast and the packaging was the best I've seen since investing in precious metals. Thank you JM Bullion for your excellent service and I can't wait to receive my next order. I will definitely be placing more orders with JM Bullion in the future.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Poor Experience

Reviewed by Richard Amster | March 25, 2015

I made an order, it showed up as a debit on my credit card and then JMBullion cancelled my order. They said some nonsense like my address didn't match the credit card. It is rediculous, I use that card daily and my order was showing on the card. Customer service basically said oh well.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir: The street address you listed on your order didn't match the exact address that is on your bank statement, when this occurs the order is automatically cancelled by the credit card authorization process. We apologize for this inconvenience.

Regards,
Kathy


I made an order, it showed up as a debit on my credit card and then JMBullion cancelled my order. They said some nonsense like my address didn't match the credit card. It is rediculous, I use that card daily and my order was showing on the card. Customer service basically said oh well.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Great To Deal With!

Reviewed by Gary Phillips | March 24, 2015

I have placed orders with JM ranging from $ 5,000+ to less than $120 and each one has been full attention by the staff. If fact the only problem ever was with the post office losing track of my check and returning it to me. Once we learned what had happened..... The folks at JM thanked ME for my patience! They could have cancelled my order due to non payment. Cannot say enough about how pleased I am with this company. Great prices and superb service. Bravo!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have placed orders with JM ranging from $ 5,000+ to less than $120 and each one has been full attention by the staff. If fact the only problem ever was with the post office losing track of my check and returning it to me. Once we learned what had happened..... The folks at JM thanked ME for my patience! They could have cancelled my order due to non payment. Cannot say enough about how pleased I am with this company. Great prices and superb service. Bravo!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Couldn't be happier

Reviewed by Dustin | March 21, 2015

As the title says, I couldn't be happier with JM Bullion. Their prices are the lowest anywhere 99% of the time, and weekly sales present the opportunity to buy bullion at a very low premium over spot. After establishing a relationship with a few orders, the e-check option (EFT withdrawal) makes ordering even easier. Add in the always-free shipping, and it really can't be beat. Free shipping, and delivery in about a week. Customer service is quick to reply with answers to any question. I've never had a bad experience, and will continue to deal exclusively with JM Bullion. They've earned it.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
As the title says, I couldn't be happier with JM Bullion. Their prices are the lowest anywhere 99% of the time, and weekly sales present the opportunity to buy bullion at a very low premium over spot. After establishing a relationship with a few orders, the e-check option (EFT withdrawal) makes ordering even easier. Add in the always-free shipping, and it really can't be beat. Free shipping, and delivery in about a week. Customer service is quick to reply with answers to any question. I've never had a bad experience, and will continue to deal exclusively with JM Bullion. They've earned it.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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First Precious Metals Purchase

Reviewed by Thomas B. | March 20, 2015

As a new precious metals buyer I had a lot of questions. I researched service ratings and costs and decided to use JM Bullion. I was not disappointed. The friendly staff quickly answered my questions and I made my purchase. The costs were the best I could find, shipping extremely fast, and the product was exactly as expected. I look forward to a long relationship with JM Bullion. Fantastic!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
As a new precious metals buyer I had a lot of questions. I researched service ratings and costs and decided to use JM Bullion. I was not disappointed. The friendly staff quickly answered my questions and I made my purchase. The costs were the best I could find, shipping extremely fast, and the product was exactly as expected. I look forward to a long relationship with JM Bullion. Fantastic!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Very Disappointed

Reviewed by Jeff | March 18, 2015

I am in the USAF stationed in the UK. I paid with a debit card and my payment had been taken out. Then I got an email stating that my order was canceled because of my payment method to a "dangerous" area. The delivery would have been to the APO on base plus it is very safe here. Probably the safest place I've been stationed. I feel like JM Bullion is trying to push people to use paypal or wire transfers. I do not have easy access to my bank to make wire transfers being over seas. I would still like to be able to make a purchase and see no reason why I should be denied to use my debit card. I will not use JM Bullion again.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Jeff: We apologize for this. I have spoken with our Billing Manager and we will accept an order from you. I will reach out to you personally via email to see how we can assist with making this happen. We do value your business.

Regards,
Kathy

I am in the USAF stationed in the UK. I paid with a debit card and my payment had been taken out. Then I got an email stating that my order was canceled because of my payment method to a "dangerous" area. The delivery would have been to the APO on base plus it is very safe here. Probably the safest place I've been stationed. I feel like JM Bullion is trying to push people to use paypal or wire transfers. I do not have easy access to my bank to make wire transfers being over seas. I would still like to be able to make a purchase and see no reason why I should be denied to use my debit card. I will not use JM Bullion again.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Canceled my Order

Reviewed by Matt | March 17, 2015

Last night I placed an order with JM Bullion and today I received an email saying that my order had been canceled. This is what the email said:

We are unable to complete your transaction at this time. As a safe guard to our customers, we have a policy of not completing credit card orders in “high risk areas” due to a high number of fraudulent purchase attempts in your location. We do apologize for the inconvenience, but do have an obligation to protect our customers from fraud. Your funds should reappear back on your credit card within 48 hours. Alternatively, we invite you to explore purchasing by paper check or bank wire. For any questions, please contact us by phone, live chat, or email.

I had my items shipped to a very low crime area, so I'm not sure what the criteria is for a "high risk area". I'm sure the owner or whoever will come on here and reply stating that the process is automated and they use a 3rd party authentication processor. That's all find and dandy...but it sure makes for a bad buying experience. For an industry that runs on real-time pricing, it is very inconvenient to cancel someone's order when they may have locked in a good price.

It's really too bad because I liked their site and I liked the free shipping. I guess my business will have to go to APMEX next time.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir: We apologize for this inconvenience. We would prefer that you pay for this first order via a paper check/money order. You also would save the 4% credit card fees this way. We hope to be able to do business with you.

Regards,
Kathy

Last night I placed an order with JM Bullion and today I received an email saying that my order had been canceled. This is what the email said:

We are unable to complete your transaction at this time. As a safe guard to our customers, we have a policy of not completing credit card orders in “high risk areas” due to a high number of fraudulent purchase attempts in your location. We do apologize for the inconvenience, but do have an obligation to protect our customers from fraud. Your funds should reappear back on your credit card within 48 hours. Alternatively, we invite you to explore purchasing by paper check or bank wire. For any questions, please contact us by phone, live chat, or email.

I had my items shipped to a very low crime area, so I'm not sure what the criteria is for a "high risk area". I'm sure the owner or whoever will come on here and reply stating that the process is automated and they use a 3rd party authentication processor. That's all find and dandy...but it sure makes for a bad buying experience. For an industry that runs on real-time pricing, it is very inconvenient to cancel someone's order when they may have locked in a good price.

It's really too bad because I liked their site and I liked the free shipping. I guess my business will have to go to APMEX next time.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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5 STAR OPERATION-ONE OF THE BEST

Reviewed by Geoffrey | March 14, 2015

Very happy and satisfied repeat customer. I have made small and large purchases with JMB and have enjoyed excellent products, competitive pricing and great shipping EVERY time. I have used all the big name dealers and JMB is one of the best there is. Buy with absolute confidence with this quality operation. And I love the FREE SHIPPING !
'nuff said

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Very happy and satisfied repeat customer. I have made small and large purchases with JMB and have enjoyed excellent products, competitive pricing and great shipping EVERY time. I have used all the big name dealers and JMB is one of the best there is. Buy with absolute confidence with this quality operation. And I love the FREE SHIPPING !
'nuff said
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Good prices, free shipping and reliable

Reviewed by Fredrik | March 13, 2015

I have placed 10 orders with JM Bullion in the 12 months, ranging from a few hundred to thousands of $. The prices have been competitive, the shipping has been reasonably fast and the one time I had an issue (had to go to the post office and pay $1.50 to get my shipment due to insufficient postage) I contacted JM Bullion and was offered a $5 off coupon for my next order which was satisfactory.
Knowing that JM Bullion's customer service will address my concerns, should some arise, solidifies them as my dealer of choice.
In addition I really like their weekly sales. It seems that whenever I'm about to buy some silver I find a good deal on the JM Bullion sales section. I also bought a couple of gold coins through their sales for the best prices I was able to find.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have placed 10 orders with JM Bullion in the 12 months, ranging from a few hundred to thousands of $. The prices have been competitive, the shipping has been reasonably fast and the one time I had an issue (had to go to the post office and pay $1.50 to get my shipment due to insufficient postage) I contacted JM Bullion and was offered a $5 off coupon for my next order which was satisfactory.
Knowing that JM Bullion's customer service will address my concerns, should some arise, solidifies them as my dealer of choice.
In addition I really like their weekly sales. It seems that whenever I'm about to buy some silver I find a good deal on the JM Bullion sales section. I also bought a couple of gold coins through their sales for the best prices I was able to find.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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JM Bullion purchase

Reviewed by David | March 13, 2015

Placed 2 orders with JM. Both orders were shipped quick and secure. Bullion was in perfect condition when received. Great spot prices. Will be doing business again with JM again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Placed 2 orders with JM. Both orders were shipped quick and secure. Bullion was in perfect condition when received. Great spot prices. Will be doing business again with JM again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Terrible Experience with First Order

Reviewed by Lucas L. | March 11, 2015

My first order with this company. Placed an order 3/3/15. Expected delivery date was 3/6/15. After the expected delivery date was several days passed and no movement on the package (it had not even left CA), I emailed customer service. Received a very lame, generic response about the tracking not updating. Several more days passed with still no movement on the package, I emailed customer service and got no response, I emailed customer service again and got no response, finally they responded to my next email. Terrible customer service and still have not received my order.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Lucas: We apologize that your shipment was not timely delivered by USPS. They picked it up on the 4th and delivered it on the 12th. They have been running behind in updating their tracking/scanning system and let us down here. Maybe because of some of the inclement weather through out the country. Please do know we are working hard on methods to improve our shipping to you. I will reach out to you personally to see how we can further assist.

Regards,
Kathy

My first order with this company. Placed an order 3/3/15. Expected delivery date was 3/6/15. After the expected delivery date was several days passed and no movement on the package (it had not even left CA), I emailed customer service. Received a very lame, generic response about the tracking not updating. Several more days passed with still no movement on the package, I emailed customer service and got no response, I emailed customer service again and got no response, finally they responded to my next email. Terrible customer service and still have not received my order.
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
3.0
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JM Bullion Purchases

Reviewed by Ed | March 05, 2015

Very happy with JM - Made three large purchases and will continue to give them business. Fair spot pricing and great shipping. Shipping is free and arrives double boxed for the curious. I just wish I had more money to invest!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Very happy with JM - Made three large purchases and will continue to give them business. Fair spot pricing and great shipping. Shipping is free and arrives double boxed for the curious. I just wish I had more money to invest!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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New Silver Purchaser

Reviewed by Craig H. Barton | March 03, 2015

I recently started investing in silver and after much time reviewing companies on the internet, i have found JM Bullion to be one of the best companies to purchase fine metals from. I have received three orders from them and have been so impressed with the ease of order to the quick turn around in receiving my order. I am more than impressed with the quality of the products that I have received and will continue to order from them in the future and will strongly recommend them to my friends who may want to invest likewise. In today's times it can be hard to tell who you can trust but i strongly recommend JM Bullion to anyone new to investing and wants a sound company to work with. Thank you JM Bullion.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I recently started investing in silver and after much time reviewing companies on the internet, i have found JM Bullion to be one of the best companies to purchase fine metals from. I have received three orders from them and have been so impressed with the ease of order to the quick turn around in receiving my order. I am more than impressed with the quality of the products that I have received and will continue to order from them in the future and will strongly recommend them to my friends who may want to invest likewise. In today's times it can be hard to tell who you can trust but i strongly recommend JM Bullion to anyone new to investing and wants a sound company to work with. Thank you JM Bullion.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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JM Bullion Service

Reviewed by REK | March 02, 2015

Perfect company to deal with always great prices and only sale first grade products always happy with my purchases this was my 3 order don't buy a lot at a time with limited funds but JM Bullion alway treats my like it just purchased million dollars I have check other company's with a lower price but they are always the winner with free shipping always a better price after adding shipping / handling to others so called low prices thanks JM Bullion buyer for life

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Perfect company to deal with always great prices and only sale first grade products always happy with my purchases this was my 3 order don't buy a lot at a time with limited funds but JM Bullion alway treats my like it just purchased million dollars I have check other company's with a lower price but they are always the winner with free shipping always a better price after adding shipping / handling to others so called low prices thanks JM Bullion buyer for life
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great Company

Reviewed by Martin S | March 01, 2015

I had searched the internet, for a site to pick, for my silver purchases. I settled on JM Bullion, because of all the literature, I found on the site. I learned so much, form their literature. I learned which way, that I chose to pick my silver. Coin versus bullion. Then after that, I learned who produced the best and most valuable product. I chose coin, and then I had to determine, which mint to choose from. After reading all their literature, and watching the videos from their site. I chose, from different mints, to purchase, the best looking and most numismatic value, that I could find. I chose them, and have been VERY pleased, with the coins, I have purchased from them. Every piece, is perfect. I will not purchase,from any other dealer, JM Bullion, is the ONLY site, I will purchase all my precious metals from. MS in southern California.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I had searched the internet, for a site to pick, for my silver purchases. I settled on JM Bullion, because of all the literature, I found on the site. I learned so much, form their literature. I learned which way, that I chose to pick my silver. Coin versus bullion. Then after that, I learned who produced the best and most valuable product. I chose coin, and then I had to determine, which mint to choose from. After reading all their literature, and watching the videos from their site. I chose, from different mints, to purchase, the best looking and most numismatic value, that I could find. I chose them, and have been VERY pleased, with the coins, I have purchased from them. Every piece, is perfect. I will not purchase,from any other dealer, JM Bullion, is the ONLY site, I will purchase all my precious metals from. MS in southern California.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Five star company

Reviewed by Kletus ledbetter | February 27, 2015

This is my 5th order. Very fast shipping(2 days). Super convenient way to buy precious metals. I recommend to my friends. Never a problem.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This is my 5th order. Very fast shipping(2 days). Super convenient way to buy precious metals. I recommend to my friends. Never a problem.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Great Company !

Reviewed by John Obenrader | February 26, 2015

My advice to anyone investing in precious metals needs to look no farther than JM Bullion. I receive my orders within three days after ordering. Their prices are very competitive. JM Bullion is definitely a Five star company.

John Obenrader

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
My advice to anyone investing in precious metals needs to look no farther than JM Bullion. I receive my orders within three days after ordering. Their prices are very competitive. JM Bullion is definitely a Five star company.

John Obenrader
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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jm bullion

Reviewed by kevin | February 24, 2015

JMB does an outstanding job! Great communication- always pleased with product! Free shipping is a great perk-the weekly sale items are a plus++++ !! Thanks JMB- dont change! Kevin in NC

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
JMB does an outstanding job! Great communication- always pleased with product! Free shipping is a great perk-the weekly sale items are a plus++++ !! Thanks JMB- dont change! Kevin in NC
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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JM BULLION

Reviewed by David | February 23, 2015

It's not very often that I come across a company, that puts customer service over profits.The amount of silver I purchase,most investers spend on dinner.But JM Bullion treats me as a valued customer.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
It's not very often that I come across a company, that puts customer service over profits.The amount of silver I purchase,most investers spend on dinner.But JM Bullion treats me as a valued customer.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

JM Bullion

Reviewed by Chad | February 19, 2015

Hands down a great experience. Low prices. Free shipping. Smooth transaction from A-Z.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Hands down a great experience. Low prices. Free shipping. Smooth transaction from A-Z.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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SO FAR SOOO NICE

Reviewed by Edward Gardnet | February 19, 2015

I placed my first order about 12/15/14 & have placed & received them all.
One more thing. All products, excellent.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I placed my first order about 12/15/14 & have placed & received them all.
One more thing. All products, excellent.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Poor service

Reviewed by Bill Jobe | February 07, 2015

Do not do business with this company if you plan to pay by check. I got my order on the 19th day from placing my order. I live only 500 miles from Dallas which is where the check was mail to. The check was electronically scanned by JMB and was paid instantly per my bank yet JMB put a 5 day hold on the check. When they finally shipped my order it was from California. I live east of the Mighty Mississippi so the package traveled about 2500 miles. I have made purchases from other dealer's that have multiple shipping locations in order to cut shipping time why doesn't JMB? I say because customer service isn't a high priority. I will not use or recommend JMB to anyone. I do business with another Texas company paying by check and consistently receive my order within 1 week.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Mr. Jobe: Your order was shipped within our normal terms and conditions for check receipts. The check was held for 5 days, order shipped on 2/02 and delivered on 2/06. Our fulfillment center is located out of Irvine, California. We do appreciate your business.

Regards,
Kathy

Do not do business with this company if you plan to pay by check. I got my order on the 19th day from placing my order. I live only 500 miles from Dallas which is where the check was mail to. The check was electronically scanned by JMB and was paid instantly per my bank yet JMB put a 5 day hold on the check. When they finally shipped my order it was from California. I live east of the Mighty Mississippi so the package traveled about 2500 miles. I have made purchases from other dealer's that have multiple shipping locations in order to cut shipping time why doesn't JMB? I say because customer service isn't a high priority. I will not use or recommend JMB to anyone. I do business with another Texas company paying by check and consistently receive my order within 1 week.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
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Exceeded Expectations

Reviewed by Peter | February 04, 2015

I placed an order for Peace Dollars in VG Condition.

In a 5-Coin order, all coins I received were from the most common date of this series, 1922.

Grades of the coins SURPASSED the VG rating promised. In this order were:

2 – F
3 – VF

Overall I am very much pleased with my order, as the coins were better than advertised. I would wholeheartedly recommend these to anyone looking for nicer-looking common-date Peace Dollars at a reasonable price.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I placed an order for Peace Dollars in VG Condition.

In a 5-Coin order, all coins I received were from the most common date of this series, 1922.

Grades of the coins SURPASSED the VG rating promised. In this order were:

2 – F
3 – VF

Overall I am very much pleased with my order, as the coins were better than advertised. I would wholeheartedly recommend these to anyone looking for nicer-looking common-date Peace Dollars at a reasonable price.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Followup Order

Reviewed by James Stewart | February 02, 2015

Gave them another try after the CS manager Kathy called me about me bad experience on my last order. She offered me a good discount on my next order, so I tried again. Kathy knows how to give good Customer service and is concerned about their reputation on these blogs enough to follow-up poor experiences reflected in reviews. What needs to happen is all Customer Service reps need to be trained properly by Kathy and given empowerment to help customers to be satisfied(thus may rating on this order). It should not require the manager to fix typical problems. The payment system is outdated in that e-checks should be enabled where customers don't have to mail paper checks and then wait at least a week to clear before the order ships. They price well, offer free shipping that most others don't, have a good CS manager and package well. I would order again unless a competitor offers better service in the future with comparable pricing. .

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Gave them another try after the CS manager Kathy called me about me bad experience on my last order. She offered me a good discount on my next order, so I tried again. Kathy knows how to give good Customer service and is concerned about their reputation on these blogs enough to follow-up poor experiences reflected in reviews. What needs to happen is all Customer Service reps need to be trained properly by Kathy and given empowerment to help customers to be satisfied(thus may rating on this order). It should not require the manager to fix typical problems. The payment system is outdated in that e-checks should be enabled where customers don't have to mail paper checks and then wait at least a week to clear before the order ships. They price well, offer free shipping that most others don't, have a good CS manager and package well. I would order again unless a competitor offers better service in the future with comparable pricing. .
Overall rating 
 
3.3
Shipping Time 
 
3.0
Customer Service 
 
4.0
Buying Experience 
 
3.0
Was this review helpful to you? 

My experience with JM Bullion over the past one year

Reviewed by James Gordon | February 01, 2015

I have always been extremely pleased with the outcome of every purchase I have made from JM.
Their prices are always at or near the best available marketwide.
Their packaging is always superb and impressive; I always have a good feeling when I open a package from JM.
Their shipping is always extra fast, deliveries have always arrived within a few short days of purchase date.
The collection of products available on the JM website is comprehensive and enjoyable to browse through.
The design and functionality of their website is top-notch and fun and easy to use.
I have made 12 purchases in the past year and every one was perfectly executed.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have always been extremely pleased with the outcome of every purchase I have made from JM.
Their prices are always at or near the best available marketwide.
Their packaging is always superb and impressive; I always have a good feeling when I open a package from JM.
Their shipping is always extra fast, deliveries have always arrived within a few short days of purchase date.
The collection of products available on the JM website is comprehensive and enjoyable to browse through.
The design and functionality of their website is top-notch and fun and easy to use.
I have made 12 purchases in the past year and every one was perfectly executed.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Positive Experience!

Reviewed by Denis | January 30, 2015

JMBullion offers a great selection of coins. Based on my experience, prices are among the lowest on the market while the shipping time is among the fastest!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
JMBullion offers a great selection of coins. Based on my experience, prices are among the lowest on the market while the shipping time is among the fastest!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Awesome!!

Reviewed by Michael D. | January 25, 2015

I have utilized JM Bullion dating back to 2012. Nothing but good things to say for the company and employees. Very competitive prices. No gimmicks or hidden fees. Questions posed were answered precisely and timely. All items arrived were packaged nicely. Care and precision were clearly the intent in their packing and shipping methods. Products were to standard as advertised upon arrival.

JM Bullion has a very detailed guide to investing in metals on their web page. Its free for all to read. No need to create an account or offer personal information. All you need to do is read and take in the information.

Of my several orders only one issue. That was resolved timely. While tracking my order some time had passed. Nothing posted to my account that my payment was received. I visited the USPS web page and seen the date and time of my payment arrival. When I contacted customer service, the guy taking my call was helpful and friendly. I presented the information on the date and time of its arrival. Stating he would look into it and call me back in twenty minutes. Sure enough less than twenty minutes later he called. Promptly apologized for the mistake. Then explained the situation in detail. Then offered express shipping to make up for the mistake. Express shipping at the time with my schedule wouldn't have worked for me. Informing him to just send it like normal. Very impressed that offer was made!

My personal recommendation if you pay by check. Be patient; the world wasn't created in one day. Pay a couple dollars more and have a tracker on your envelope. Then you can tell when it was signed for. Should your payment not post in a timely manner. Research your tracker number. Have all facts ready when you call. Have fun watching your order till it arrives!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I have utilized JM Bullion dating back to 2012. Nothing but good things to say for the company and employees. Very competitive prices. No gimmicks or hidden fees. Questions posed were answered precisely and timely. All items arrived were packaged nicely. Care and precision were clearly the intent in their packing and shipping methods. Products were to standard as advertised upon arrival.

JM Bullion has a very detailed guide to investing in metals on their web page. Its free for all to read. No need to create an account or offer personal information. All you need to do is read and take in the information.

Of my several orders only one issue. That was resolved timely. While tracking my order some time had passed. Nothing posted to my account that my payment was received. I visited the USPS web page and seen the date and time of my payment arrival. When I contacted customer service, the guy taking my call was helpful and friendly. I presented the information on the date and time of its arrival. Stating he would look into it and call me back in twenty minutes. Sure enough less than twenty minutes later he called. Promptly apologized for the mistake. Then explained the situation in detail. Then offered express shipping to make up for the mistake. Express shipping at the time with my schedule wouldn't have worked for me. Informing him to just send it like normal. Very impressed that offer was made!

My personal recommendation if you pay by check. Be patient; the world wasn't created in one day. Pay a couple dollars more and have a tracker on your envelope. Then you can tell when it was signed for. Should your payment not post in a timely manner. Research your tracker number. Have all facts ready when you call. Have fun watching your order till it arrives!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great Products at Awesome Prices

Reviewed by Smart Shopper | January 16, 2015

I had used APMEX in the past for my purchases, but found the prices at JM Bullion to be much closer to the actual daily market price. I tend to purchase in quantities of 100 as it gets you the best price per ounce.

Great pricing, fast delivery, acceptable packaging, and easy to order. I have switched over. Although I wish they had their own marked bars like APMEX does, but I can live with the Sunshine Mint bars until then.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I had used APMEX in the past for my purchases, but found the prices at JM Bullion to be much closer to the actual daily market price. I tend to purchase in quantities of 100 as it gets you the best price per ounce.

Great pricing, fast delivery, acceptable packaging, and easy to order. I have switched over. Although I wish they had their own marked bars like APMEX does, but I can live with the Sunshine Mint bars until then.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Best Prices in the Market

Reviewed by Fred Price | January 14, 2015

I started buying silver from JM Bullion in March of 2014. I only purchase Bars and Rounds 1 to 10 ounces. I now have around 200 ounces and will only buy from them. Why? Best price, fastest shipping, best quality and fastest checkout. I've done my research and found that they are always the best buy no matter what quantities i purchase. I expect to continue buying silver from them and ONLY them in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I started buying silver from JM Bullion in March of 2014. I only purchase Bars and Rounds 1 to 10 ounces. I now have around 200 ounces and will only buy from them. Why? Best price, fastest shipping, best quality and fastest checkout. I've done my research and found that they are always the best buy no matter what quantities i purchase. I expect to continue buying silver from them and ONLY them in the future.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Inconsistent packaging

Reviewed by Greg | January 14, 2015

I had 3 small orders with this company and several others with other companies. The idea was to buy smaller items and work my way up when I found someone whom I could fully trust. The first two orders here were alright, but the third really did not make me happy. I bought a "New" Johnson Matthey 1 kilo silver bar. It was poorly wrapped, coated in tiny dents, not covered in a protective wrap, and had very visible fingerprints. I would not recommend this business for medium-large items, as product quality is inconsistent. I will be shopping elsewhere in the future.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir: We apologize and want to make this right for you asap. This is not consistent to the excellent quality of the Johnson Matthey silver bars. I will email you directly so that we may discuss how to rectify this situation with a return, exchange, credit etc. We do want you 100% satisfied.

Regards
Kathy
JMB

I had 3 small orders with this company and several others with other companies. The idea was to buy smaller items and work my way up when I found someone whom I could fully trust. The first two orders here were alright, but the third really did not make me happy. I bought a "New" Johnson Matthey 1 kilo silver bar. It was poorly wrapped, coated in tiny dents, not covered in a protective wrap, and had very visible fingerprints. I would not recommend this business for medium-large items, as product quality is inconsistent. I will be shopping elsewhere in the future.
Overall rating 
 
2.3
Shipping Time 
 
3.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
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1ST Time Buyer

Reviewed by Jay Barr | January 13, 2015

I'll have to admit that I was a little nervous since this was the first time I was ordering anything over the internet other than a software download. I placed my order for a tube of 2015 Silver Maple Leafs on a Monday evening. My credit card company called me Tuesday afternoon wanting to verify that "I" placed the order. The silver arrived on Friday afternoon, nicely packaged. Considering there was about a day delay because of my credit card company's need for verification, I'm still giving 5 stars for delivery time. JM's web site is easy to use and very informative. Oh, and the Silver Maple Leafs are absolutely magnificent! ! !
Thank you JM Bullion.................
...... Jay B. in central KY

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I'll have to admit that I was a little nervous since this was the first time I was ordering anything over the internet other than a software download. I placed my order for a tube of 2015 Silver Maple Leafs on a Monday evening. My credit card company called me Tuesday afternoon wanting to verify that "I" placed the order. The silver arrived on Friday afternoon, nicely packaged. Considering there was about a day delay because of my credit card company's need for verification, I'm still giving 5 stars for delivery time. JM's web site is easy to use and very informative. Oh, and the Silver Maple Leafs are absolutely magnificent! ! !
Thank you JM Bullion.................
...... Jay B. in central KY
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

HolidayHeroes

Reviewed by John N Maclean | January 13, 2015

I made three smallish orders during the Christmas season and was surprised and pleased that all three arrived in timely fashion--the Post Office, too, gets five stars--and were extremely well packaged, discrete but very secure. Nice job, guys, especially during a very busy time of year. And I haven't been bothered with a telephone solicitation call from JM Bullion, so yes, I will buy from them again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I made three smallish orders during the Christmas season and was surprised and pleased that all three arrived in timely fashion--the Post Office, too, gets five stars--and were extremely well packaged, discrete but very secure. Nice job, guys, especially during a very busy time of year. And I haven't been bothered with a telephone solicitation call from JM Bullion, so yes, I will buy from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

JM silver bars

Reviewed by MP. | January 08, 2015

Johnson Matthey one oz silver bars are stunning. I bought 20 of them, they arrived in lightning speed. only sorry i don't know how to shoot an "unboxing," lol. took out a sheet of bars in a plastic sheet, w/ 20 individual pockets. The bars were more beautiful than i imagined. each has its own serial number. Also great customer service and as i said, fast delivery. i paid with paypal which i'm sure enabled the quick shipping. yes. i will buy from them again. possibly as soon as i press 'send.'

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Johnson Matthey one oz silver bars are stunning. I bought 20 of them, they arrived in lightning speed. only sorry i don't know how to shoot an "unboxing," lol. took out a sheet of bars in a plastic sheet, w/ 20 individual pockets. The bars were more beautiful than i imagined. each has its own serial number. Also great customer service and as i said, fast delivery. i paid with paypal which i'm sure enabled the quick shipping. yes. i will buy from them again. possibly as soon as i press 'send.'
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

JM Bullion is the best.

Reviewed by J. Decker | January 06, 2015

This is my third purchase from JM Bullion and I've got to say I'm very happy with their service. JM offers great prices, free shipping and excellent customer service. I had a question about my order a few days after it was placed and their customer service took care of my concerns right away. My bullion arrived today, prefect, as always. I have already placed another order and am anticipating the arrival of my next shipment. If you're looking for a good place to buy bullion from online, JM is the place. Thanks for reading and keep stacking!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This is my third purchase from JM Bullion and I've got to say I'm very happy with their service. JM offers great prices, free shipping and excellent customer service. I had a question about my order a few days after it was placed and their customer service took care of my concerns right away. My bullion arrived today, prefect, as always. I have already placed another order and am anticipating the arrival of my next shipment. If you're looking for a good place to buy bullion from online, JM is the place. Thanks for reading and keep stacking!
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

FIRST TIME BUYER !

Reviewed by KEVIN | January 05, 2015

I recently decided to give JMB a try and was I ever impressed! I have been buying from a local dealer where I have been paying a $3.00 premium on each ounce of silver AND a 7% tax. Never buying metals on-line I was slightly skeptical about the process. However, after ordering from JBM all doubt has been taken away. The premium on my silver was half of what I was paying with FREE shipping with NO tax. I was kept informed with e-mails on the process of my order and with a double check on my invoice for quality assurance gave me peace of mind. Oh yes, the product, 20 ounces, of Sunshine Rounds are awesome. Real quality. I have also placed another order for their ten ounce silver bars!. It pays to shop and find the deals out there and JBM has earned my trust. Thanks again JBM.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I recently decided to give JMB a try and was I ever impressed! I have been buying from a local dealer where I have been paying a $3.00 premium on each ounce of silver AND a 7% tax. Never buying metals on-line I was slightly skeptical about the process. However, after ordering from JBM all doubt has been taken away. The premium on my silver was half of what I was paying with FREE shipping with NO tax. I was kept informed with e-mails on the process of my order and with a double check on my invoice for quality assurance gave me peace of mind. Oh yes, the product, 20 ounces, of Sunshine Rounds are awesome. Real quality. I have also placed another order for their ten ounce silver bars!. It pays to shop and find the deals out there and JBM has earned my trust. Thanks again JBM.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

1st order

Reviewed by Pete | December 12, 2014

This was my first order with JM bullion.
I was thoroughly impressed with the response time I have no complaints and I do plan on ordering from this company again. I found their service to me much more reliable than some of their competitors

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
This was my first order with JM bullion.
I was thoroughly impressed with the response time I have no complaints and I do plan on ordering from this company again. I found their service to me much more reliable than some of their competitors
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Having issues with my order

Reviewed by Scott | December 12, 2014

Well I got royally hosed by GoldMart last time and it took 40 days from check clearing to receive my silver. I then went to a local dealer and it was great. With inventories low, I tried JMBullion. Well my order was 90% missing when received. I jumped through all the hoops, pictures, USPS claim, police report and send the information to their support team.

So far they have been really responsive, but have not shipped the replacements yet. So, they are saying all the right stuff, but my order was cleared to ship on 12/9/2014 and it is 12/12/2014 (Friday) without a shipping tracking #.

My original ship time was as expected, just dealing with stolen goods is a pain in the you know what? I wonder how often stuff is stolen, versus not shipped on purpose. I did see a picture of what was supposed to be my order, but man it would be nice if something went smooth one time.

I will revise my review once I receive my complete order.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Well I got royally hosed by GoldMart last time and it took 40 days from check clearing to receive my silver. I then went to a local dealer and it was great. With inventories low, I tried JMBullion. Well my order was 90% missing when received. I jumped through all the hoops, pictures, USPS claim, police report and send the information to their support team.

So far they have been really responsive, but have not shipped the replacements yet. So, they are saying all the right stuff, but my order was cleared to ship on 12/9/2014 and it is 12/12/2014 (Friday) without a shipping tracking #.

My original ship time was as expected, just dealing with stolen goods is a pain in the you know what? I wonder how often stuff is stolen, versus not shipped on purpose. I did see a picture of what was supposed to be my order, but man it would be nice if something went smooth one time.

I will revise my review once I receive my complete order.
Overall rating 
 
3.0
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
1.0
Was this review helpful to you? 

Great Service

Reviewed by Paul Savoie | December 12, 2014

JM Bullion is one of the few superb dealers I have dealt with over 5 years. Every shipment is done professionally and timely delivered. The products have always been in mint condition and packaged without any indication of contents. I will continue to use their service for my PM needs.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
JM Bullion is one of the few superb dealers I have dealt with over 5 years. Every shipment is done professionally and timely delivered. The products have always been in mint condition and packaged without any indication of contents. I will continue to use their service for my PM needs.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Great.

Reviewed by BrendaVuncannon | December 12, 2014

I love to order from JMBullion. No surprises, just Great service!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I love to order from JMBullion. No surprises, just Great service!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

It isn't simple or easy to be their customer

Reviewed by jpbearit | December 08, 2014

I ordered from them last year over the phone and mailed a check to them. This took an unacceptable amount of time to complete, made worse by the fact that they had run short of the product I ordered between when I ordered it and when my check arrived. But they did fill my order in as timely a manner as they could.

the next time I ordered from them, I resolved to use a Debit card to facilitate a timely completion. Unfortunately, they use a 3rd party security firm to complete this type of order. This company asked me to provide too much information; information that could be use to steal my ID, Because I was not made aware of this from the start of involvement and because I could not research who this 3rd party was and how secure they would keep my info, I chose to stop dealing with this company.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir/Ma'am: We appreciate your feedback. We utilize a 3rd party authorization system to protect you, the cardholder, against fraud. Your safety in this high risk industry is very important to us. Please know, all information is kept extremely secure.

Please do contact us if we can be of any further service, and we would appreciate the chance to earn your business.

Kathy Turner
JMB

I ordered from them last year over the phone and mailed a check to them. This took an unacceptable amount of time to complete, made worse by the fact that they had run short of the product I ordered between when I ordered it and when my check arrived. But they did fill my order in as timely a manner as they could.

the next time I ordered from them, I resolved to use a Debit card to facilitate a timely completion. Unfortunately, they use a 3rd party security firm to complete this type of order. This company asked me to provide too much information; information that could be use to steal my ID, Because I was not made aware of this from the start of involvement and because I could not research who this 3rd party was and how secure they would keep my info, I chose to stop dealing with this company.
Overall rating 
 
2.7
Shipping Time 
 
2.0
Customer Service 
 
3.0
Buying Experience 
 
3.0
Was this review helpful to you? 

3rd time I ordered and excellent service

Reviewed by James | December 05, 2014

With the web site they have, why do some of you even want to talk to a person? Push the button and send a check. Great delivery and notifications, and ships about the same as others..after the check clears. The only thing that could make their service better is to drop in some "free Gold". (That might be a while coming)

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
With the web site they have, why do some of you even want to talk to a person? Push the button and send a check. Great delivery and notifications, and ships about the same as others..after the check clears. The only thing that could make their service better is to drop in some "free Gold". (That might be a while coming)
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

horrible customer service very rude

Reviewed by jerome | December 05, 2014

sent a wire day after thanksgiving (JM Bullion closed???) did not hear so called on Dec 5 spoke w a cust serv rep told will not arrive till Dec 8 then waited on hold 5 minutes to speak a "supervisor" named Alexander Hous who was extremely RUDE horrible customer service he told me delay was a glitch in the system as well as the no communication also told me all the banks in the country are closed day after thanksgiving
Wow and they pride themselves on customer service Too bad unable to speak to someone with some real authority in the company
gues you have to be a "big fish" to be treated as a "customer"

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir: We apologize for your experience. We are sorry that we were closed for the holidays, we will review the need for a skeleton crew in the future. Your order will arrive on Monday. We do appreciate you and your business.

Kathy Turner
JMB

sent a wire day after thanksgiving (JM Bullion closed???) did not hear so called on Dec 5 spoke w a cust serv rep told will not arrive till Dec 8 then waited on hold 5 minutes to speak a "supervisor" named Alexander Hous who was extremely RUDE horrible customer service he told me delay was a glitch in the system as well as the no communication also told me all the banks in the country are closed day after thanksgiving
Wow and they pride themselves on customer service Too bad unable to speak to someone with some real authority in the company
gues you have to be a "big fish" to be treated as a "customer"
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
Was this review helpful to you? 

The Best Bullion Company You'll find!

Reviewed by Jubin D Upadhyay | December 05, 2014

I ordered Gold & Silver - and all the transactions were very high quality, excellently packed, new bullion , no scratches, and excellent customer service. I plan to do more business with JM Bullion. These guys are GENUINE and are high quality people to deal with.

- Thanks!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I ordered Gold & Silver - and all the transactions were very high quality, excellently packed, new bullion , no scratches, and excellent customer service. I plan to do more business with JM Bullion. These guys are GENUINE and are high quality people to deal with.

- Thanks!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Poor customer service.

Reviewed by Mike | December 04, 2014

Some effeminate snide named Alexander is whom I spoke with regarding an issue with my order. He was not interested in resolving the matter, couldn't wait to get me off the phone, and move on to other things not related to helping a "customer". I had recently switched from APMEX to JMBullion due to the Free Shipping, but JMBullion management & ownership can thank Alexander for my switch back to APMEX. A Positive Customer Service experience is worth paying a little extra in shipping.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Sir: We apologize for the negative experience you may have had with us. Earlier this week, we were working very hard to get caught up on all of our calls from the Holidays. We wanted to get to all the customers just as quick as we possibly could, and certainly didn't mean to rush you. We value your business and hope you will give us another chance.

Kathy Turner
JMB

Some effeminate snide named Alexander is whom I spoke with regarding an issue with my order. He was not interested in resolving the matter, couldn't wait to get me off the phone, and move on to other things not related to helping a "customer". I had recently switched from APMEX to JMBullion due to the Free Shipping, but JMBullion management & ownership can thank Alexander for my switch back to APMEX. A Positive Customer Service experience is worth paying a little extra in shipping.
Overall rating 
 
1.7
Shipping Time 
 
2.0
Customer Service 
 
1.0
Buying Experience 
 
2.0
Was this review helpful to you? 

No order rreceived

Reviewed by Praveen Kumar | December 02, 2014

The order was cancelled after few days only because next day the gold prices increased and they sent an email saying

"We are unable to complete your transaction at this time. As a safe guard to our customers, we have a policy of not completing credit card orders in “high risk areas” due to a high number of fraudulent purchase attempts in your location. We do apologize for the inconvenience, but do have an obligation to protect our customers from fraud. Your funds should reappear back on your credit card within 48 hours. Alternatively, we invite you to explore purchasing by paper check or bank wire. For any questions, please contact us by phone, live chat, or email."

It is highly unprofessional and unethical. I have bought gold from my credit card with APMEX and never had any issues. APMEX is highly professional and they send all the order very next business day. I would recommend APMEX and never recommend J M bullion to any one also I will never buy any product in future from them.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Owner's reply

Dear Praveen Kumar: We apologize that your order was cancelled. We utilize a 3rd party authorization service to protect you, the cardholder against fraud; safety in this high risk industry is very important to us. The authorization service has deemed that it would be too risky and for your first order we would prefer that you pay via a paper check/bank wire/money order etc.

We do really value the opportunity to gain your business, please call in and we could discuss the pricing on your order if you would like to reinstate.

Kathy Turner
JMB

The order was cancelled after few days only because next day the gold prices increased and they sent an email saying

"We are unable to complete your transaction at this time. As a safe guard to our customers, we have a policy of not completing credit card orders in “high risk areas” due to a high number of fraudulent purchase attempts in your location. We do apologize for the inconvenience, but do have an obligation to protect our customers from fraud. Your funds should reappear back on your credit card within 48 hours. Alternatively, we invite you to explore purchasing by paper check or bank wire. For any questions, please contact us by phone, live chat, or email."

It is highly unprofessional and unethical. I have bought gold from my credit card with APMEX and never had any issues. APMEX is highly professional and they send all the order very next business day. I would recommend APMEX and never recommend J M bullion to any one also I will never buy any product in future from them.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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HAPPY CUSTOMER

Reviewed by Steve Reed | November 28, 2014

Although this only the second time I have purchased silver bullion, I am confident I will go no where else.
JMbullion was the most honest, informative, professional company ive had the pleasure of dealing with in a long time.
I was most impressed by the fast free shipping. I live on the east coast and had my bars in hand in 3 days.
Stay away from dealers using washed up actors and progressive (often wrong) economists to promote there products.
You will find their prices are way higher than jm and other honest dealers.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Although this only the second time I have purchased silver bullion, I am confident I will go no where else.
JMbullion was the most honest, informative, professional company ive had the pleasure of dealing with in a long time.
I was most impressed by the fast free shipping. I live on the east coast and had my bars in hand in 3 days.
Stay away from dealers using washed up actors and progressive (often wrong) economists to promote there products.
You will find their prices are way higher than jm and other honest dealers.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent

Reviewed by Gil Michael | November 25, 2014

Excellent coins!! Quick shipping!! All was great. Will be buying more!! THANKS

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Excellent coins!! Quick shipping!! All was great. Will be buying more!! THANKS
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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First order - JMBullion

Reviewed by Jeff Langley | November 25, 2014

Excellent service. Tracking was complete and concise. Took 6 days to arrive, but, was able to track progress completely. Thanks, again.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Excellent service. Tracking was complete and concise. Took 6 days to arrive, but, was able to track progress completely. Thanks, again.
Overall rating 
 
4.7
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent

Reviewed by Eric | November 24, 2014

I ordered on Friday, paid by credit card, and got my order on Monday. I would suspect those that gave negative reviews are due to their own payment issues unrelated to JM Bullion. I have already placed another order.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I ordered on Friday, paid by credit card, and got my order on Monday. I would suspect those that gave negative reviews are due to their own payment issues unrelated to JM Bullion. I have already placed another order.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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JMBullion My Dealer

Reviewed by D. Tom HendersonTomahawk | November 23, 2014

I started my first order with JMB.,on the : 18, April 2013. I've been buying from them ever sense .Every order I've placed has been always one time with no problems. Every item I have ordered be it Coins,or Bullion, has been great. From 1oz. bars and coins to now 5oz.bars. My latest order was the New 2015Canadian 1.5oz. Buffalo Coins. Wow! These are sooo nice. With the service offered JMB. is hard to beat. They are always getting New items from the worlds best mints. With prices you can't beat. I've bought from other dealers, but JMB. is the one I use 90% ofthe time and tell others abought. D.T.H. Daytona Beach,FL

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I started my first order with JMB.,on the : 18, April 2013. I've been buying from them ever sense .Every order I've placed has been always one time with no problems. Every item I have ordered be it Coins,or Bullion, has been great. From 1oz. bars and coins to now 5oz.bars. My latest order was the New 2015Canadian 1.5oz. Buffalo Coins. Wow! These are sooo nice. With the service offered JMB. is hard to beat. They are always getting New items from the worlds best mints. With prices you can't beat. I've bought from other dealers, but JMB. is the one I use 90% ofthe time and tell others abought. D.T.H. Daytona Beach,FL
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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