Review Detail
Worst shipping and quality control
Apmex: Never any problems
JM Bullion: slow-to-nonexistent customer service unless you call to place an order-- don't select customer service option as no one picks up, and email response takes a week--but great shipping like Apmex.
Westminster: scratched product, good customer service email response time, good shipping.
PROVIDENT: slowest shipping, scratched product, poor quality control. Whoever makes the Zombucks coins sent them a batch of silver Morgue Anne rounds marked .999 fine copper, which they sent to me. Way to pay attention, Provident. They never responded to my inquiry about it until I posted a bad review, then I got a hostile-toned message from a customer service agent on VM that sounded like he'd chew me out if called back. Haven't tried Gainesville yet but why bother? I'm sticking to Apmex for selection and JMB for low cost and free shipping.
Customer's Experience
JM Bullion: slow-to-nonexistent customer service unless you call to place an order-- don't select customer service option as no one picks up, and email response takes a week--but great shipping like Apmex.
Westminster: scratched product, good customer service email response time, good shipping.
PROVIDENT: slowest shipping, scratched product, poor quality control. Whoever makes the Zombucks coins sent them a batch of silver Morgue Anne rounds marked .999 fine copper, which they sent to me. Way to pay attention, Provident. They never responded to my inquiry about it until I posted a bad review, then I got a hostile-toned message from a customer service agent on VM that sounded like he'd chew me out if called back. Haven't tried Gainesville yet but why bother? I'm sticking to Apmex for selection and JMB for low cost and free shipping.
| Overall rating | 2.0 | |
| Shipping Time | 2.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 3.0 |
