Review Detail
Downhill?
Reviewed by
Eric |
February 04, 2014
Provident used to be great. I've ordered from them many times. It seems like recently, things have gone downhill. I placed an order a few days after Christmas. It took about 2 weeks before my payment was even recorded, so I contacted support. No response. Then, 2 weeks later, my order hadn't shipped yet. I contacted support again, NO response. I finally received my order .. no problem with the contents... but it took over a month!
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
Provident used to be great. I've ordered from them many times. It seems like recently, things have gone downhill. I placed an order a few days after Christmas. It took about 2 weeks before my payment was even recorded, so I contacted support. No response. Then, 2 weeks later, my order hadn't shipped yet. I contacted support again, NO response. I finally received my order .. no problem with the contents... but it took over a month!
| Overall rating | 2.3 | |
| Shipping Time | 2.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 4.0 |
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