Review Detail
Unprofessional
Since my purchase in April 17, provident metals has delayed my order without consent. When asked for a full refund that I am entitled to for this lack of performance, they refused and all of a sudden could ship my order. You do not want a suspect pm dealer or any goods from them and I just wanted a full refund.
A precious metals dealer most important trait is trust in execution and timely shipping. Provident metal fails on both cases. This lack of professionalism put into doubt the products they deliver. I would independently assay anything that comes from them.
Although this is common sense, DO NOT PAY WITH CHECK as I did as there are less security measures to get your money back! I will continue to dispute and try and get my money back.
Here are some resources on your rights for those who are stuck waiting:
http://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received-heres-what-do
http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules
Customer's Experience
A precious metals dealer most important trait is trust in execution and timely shipping. Provident metal fails on both cases. This lack of professionalism put into doubt the products they deliver. I would independently assay anything that comes from them.
Although this is common sense, DO NOT PAY WITH CHECK as I did as there are less security measures to get your money back! I will continue to dispute and try and get my money back.
Here are some resources on your rights for those who are stuck waiting:
http://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received-heres-what-do
http://business.ftc.gov/documents/alt051-selling-internet-prompt-delivery-rules
| Overall rating | 1.0 | |
| Shipping Time | 1.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 1.0 |
