Location
226 Dean A. McGee Ave.
Oklahoma City, Oklahoma 73102

APMEX

We work hard to make investing easier for you.

We work tirelessly to ensure you have the best experience with us. Here are some of the accommodating services we provide to enhance your experience.

  • 24/7 Shopping - Get up-to-the-minute pricing and place your order any time, day or night, any day of the week.

  • Immediate Processing - Place an order, even at 2 a.m. on Christmas Eve, and your price is locked in and processing starts immediately. Plus, with QuickShipSM, orders paid by Credit Card or Bank Wire will ship within one business day of your payment’s clearing — guaranteed! Restrictions apply.

  • Unparalleled Customer Service - Account managers are available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.

  • Delivery To Your Doorstep - Products are insured and shipped right to your door in secure, unmarked packages.

  • Secure Storage - For a modest fee, Citadel Global Depository Services, Inc., a wholly owned subsidiary of ours, will store your products in an insured, secure vault.

Setting the standard for customer service and support.

We are committed to your long-term success, providing personal support and convenient features to help you track your current holdings and plan future purchases.

  • Support By Phone Or Live Chat - Reliable help is available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.

  • Dedicated Account Managers - Ask any of our customer service representatives a question and you'll get a straightforward answer. Our motto is, "No hype, just help".

  • Market updates - We issue market reports three times every trading day and offer fresh perspectives on the week's activity with a Weekly Market Report.

  • Free market alerts - We help you buy and sell when the price is right for you. Just tell us your target price and you’ll receive your choice of an email, text or both when spot prices hit your target.

  • Free product alerts - If the product you want is out of stock, just click the "AlertMe!SM" button and you’ll receive your choice of an email, text or both as soon as your product is back in stock.

  • Free price alerts – Set an alert to be notified when a particular product reaches your preferred price and we’ll let you know right away!

  • Wish List - Found something you want to buy, but are still thinking about it? Use our new Wish List feature to help identify and organize your future purchases.

  • Benefits for Frequent Purchasers - APMEX Club rewards our loyal customers with benefits such as free shipping and exclusive offers.

A commitment to customers and the ratings to prove it.

  • 98% Customer Satisfaction Rating

  • Over 65,000 Facebook Likes

  • Thousands of customers post testimonials on our site, providing unbiased opinions to help you decide what products are right for you.

  • Better Business Bureau Rating of A+

  • We're proud of the way we do business, and our customers are happy to do business with us.

  • Satisfaction Guarantee - We guarantee your satisfaction with every product we offer. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. If for any reason you have a problem, please feel free to call our offices. We will always do our best to accommodate you.

 

3.6 Overall Rating
3.8 Shipping Time
3.6 Customer Service
3.5 Buying Experience

Customer Reviews
191

Not Perfect, but the best in the business. Reviewed by Michaels | 11 years ago

The Pro's are obvious: Great selection of products "in stock". Quick ship. Good reputation. The Con's: Shipping isn't Free. Premiums are too high, even for bullion bars which should be very little over spot. Some premiums for silver bars are as high as sovereign minted coins like Maples, Eagles, etc. That just shouldn't be. Overall, APMEX is a great place to buy Precious Metals. In the few times that i've actually had to deal with Customer Service, it's been as pleasant as i should expect in this day in age where customers are dispensable. APMEX isn't perfect, but they're the Industry Leader in my opinion.

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Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
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I love APMEX Reviewed by PraveenKumar | 11 years ago

I like APMEX. I never had any issues with any of my orders.

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Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
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apmex Reviewed by jay | 11 years ago

I would never buy from APMEX again. This is my 4th purchase and every time they failed. I purchased the same item from another supplier, It took 10 days to receive the item from the other supplier instead of the 26 days from APMEX... and the price for the same item was $350 more from APMEX the the other supplier.

Dealer Reply 11 years ago

Jay: We're truly sorry that you didn't get your products quickly. While we do agree, we may not always have the lowest prices on items, we do pride ourselves on our customer service and quick shipping. By looking at your orders, it seems that you pay by check. We clearly state on our check out process that using a personal check will be a longer process than purchasing with a CC. We have to wait for the check to be mailed and then wait for it to process and clear. This process can take up to 2 weeks. Once the payment is received, your order goes into the queue to be shipped out. We apologize if this wasn't clear. Know that our customer service team is always willing to help and answer any questions at (800) 375-9006. We hope this clarifies why your order took a little longer to get to you. Thank you for your review.

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Overall Rating:
1.0

Shipping Time:
1.0
Customer Service:
1.0
Buying Experience:
1.0
Customer Experience
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These guys are SUPER!! Reviewed by J. Brown | 12 years ago

I don't see a reason for bad reviews on Apmex. I pay my money. - They get me my bars. I just received my 4 th order within weeks and each item was perfect. 1-oz bars, 5 and 10-oz bars all superb. Other sites are minimum orders, higher prices, higher shipping costs. I'm sticking with apmex. No errors.

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Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
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APMEX are basically crooks Reviewed by rick | 12 years ago

DO NOT BUY FROM APMEX. Ipurchased bullion from APMEX and Bullion exchange, both on ebay. bullion exchange delivered my purchase before apmex even put any shipping information, which they didn't. customer service was aweful. they told me ebay dictated that a 4 day hold be put on all bullion purchases. How did this other ebay user not only ship before 4 days, but actually deliver!? I opened a dispute with paypal. they said they could not ship now and continued to hold my money! crooks and way too big for their britches for sure. this is my first online complaint ever about any online seller. i've never been so mistreated! Rick

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Overall Rating:
1.0

Shipping Time:
1.0
Customer Service:
1.0
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1.0
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several buys great experience Reviewed by Michael F | 12 years ago

I have ordered several times from APMEX and could not be happier. I would prefer that they don't wait the 7 days on check holds as the appear to ACH the funds, particularly with repeat customers. that said every deal I have done with them has been superb. On the few occasions where I sent wires I received by metals in no more than 2 days. Everything has been as advertised and they have been great to deal with. I will continue to use them, wish they changed the personal check policy, but other than that, as mentioned above, I could not be happier.

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Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
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Outstanding service and trustworthiness Reviewed by John | 12 years ago

I researched various dealers diligently and read reviews for each one I considered purchasing from. Apmex came out on top and I was not disappointed. I am absolutely delighted to deal with a company that gives honest descriptions of their merchandise, sets delivery dates correctly, and follows up by phone to ensure that I received my shipment and to make sure I was satisfied. They call ME, not the other way around! When I want advice, they are there to help. I could go on and on but suffice to say that Apmex is the only place I will ever purchase precious metals. I strongly recommend them to everyone.

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Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
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THE BEST IN THIS BUSINESS Reviewed by Elba | 12 years ago

100% satisfaction, 100% of the times I order. This is only one of many past orders. Shipping is bullet proof, their merchandise boxes are a work of art in itself, and service is always, without exception, polite and efficient. If it shows on their web site, they have it in stock. Pictures are of merchandise are always exactly what you will get. No bait and switch with Apmex. They will always work to give you the best price possible on your particular order. If you shop anywhere else for price and false promises, you are making a big mistake. There are plenty of shalatins out there who will take you money and not deliver what theyy promise. They don't have the credibility and integrity of Apmex. Thank you Brandy! You make every buying and selling experience a pleasure.

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Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
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Multiple Orders Reviewed by David Stultz | 12 years ago

Have made multiple orders larger and small. Product was as expected and shipping on time. Quick and easy way to purchase your precious metals.

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Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
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2 kilo gold without insurence Reviewed by mo | 12 years ago

i buy 2 kilo gold from apmex my order was over 80 k every thing it nice accept thy did not send it over night and thy did not but any insurance on the box make loss one night of sleep...i got the order the 2 day later every thing was OK.

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Overall Rating:
4.0

Shipping Time:
4.0
Customer Service:
4.0
Buying Experience:
4.0
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