APMEX

100 OZ JM silver bar was only stamped OZ, i.e. the 100 was missing. I can not believe it left the mint and/or assay office in this condition. Bar was returned and full refund was given, less shipping charges to and from AMPEX. I feel they should have reimbursed for these charges. I left negative comments on their website but they were never published.

I just started to I rest in metals. Mainly silver because of its price point. I shopped around to see who had the best prices or should I Say added the least amount of premium to the spot price. I found 12 websites that were less money for the same silver coin and bars. Who does not want to save $1-$3 for each coin or bar? I did but unfortunately I found out why the prices where less expensive . The lesser prices websites had real bad customer service . Not only did it take a very long time to even ship but calling to find out any info was horrible . Have Ben waiting 2 weeks for my delivery and I have called 3 times during regular business house.....NO TO ANSWER THE PHONE... Put the shipping time aside , the shipping cost were a lot more than Apmex. So I Did a side by side comparison . Same silver from Apmex and the other site. Apmex was only a few $$ more for the same products. So I ordered from Apmex..guess what? It shipped that day while I'm still eating 2 weeks from the other. Apmex was a pleasure to work with. In fact I was very impressed with them and will continue to order from them. Thank you Apmex

OMG! I love these guys. Freaking amazing. I've bought so much from these guys: gold, silver, old currency, containers, supplies so much more! Shipping is same day if not next day. I had one order that was 1 day late on shipping and they gave me free shipping coupon. I love how they have live chat... makes you feel more safe... I recommend these guys for everything!!

I've purchased over $80,000 worth of gold and silver from Apmex over the last 5 years. Just recently I was contemplating whether or not to make a small purchase for around $4,000. I was leaning towards yes but hadn't pressed the final confirmation button. I left my computer to tend to something and my friends 6 year old son who happened to be at my house jumped on the computer and started pressing buttons. It just so happens the order was made. Now I'm getting demand letters, certified mail and phone calls telling me I have to pay them $500. I keep telling them it was a mistake and that I have a spotless track record of always paying for my purchases. They don't care about customer service and they sure as hell don't appreciate your business. Go buy somewhere else or you'll regret it!

Once or twice per year since 2007 I have ordered from APMEX with average order in excess of $20,000 and have been very satisfied each time. My initial was by telephone and paid with a bank wire but after that most of my orders have been online with payment by Cashiers check or personal check. When possible, I prefer ordering online instead talking to a person. I have been very satisfied with their service. For example, once I ordered 3,000 1 oz silver rounds and a 10 oz silver bar. Since I paid by Cashier’s check, they notified me that a hold on shipping would be about 10 days. However, the 10 oz silver bar was a graduation present and I needed it sooner. I told this to APMEX and they agreed to immediately ship the 10 oz bar and only place a hold on the 3,000 oz silver rounds. Clearly, since they had received the Cashier’s check and had my VISA card info, there was little risk in mailing the 10 oz silver bar. However, even though it was mailed separately, the shipping was free (free shipping on large orders) and indicates their willingness to work with me to solve a minor problem. The only complaint I have is, relative to other companies, their premiums have increased and they no longer have the lowest premiums. Nevertheless, the typical ½% to 1% higher premium is better than an unfilled order or lengthy shipping delays. For example, because the price was slightly lower on 9/3/2011 and again on 11/23/2011, I ordered some 1 once Platinum Canadian Maple coins from Golden Eagle Coins. The first order was filled successfully but on the second order they said they were out of the coins I ordered and offered a refund or they could substitute the Canadian Maple coins for Australian coins. I am certain they could have ordered more Canadian Maple to fill my order but perhaps at a higher cost to them. Regardless, the price of Platinum had not changed much so I accepted a refund rather than accept a less desirable product. I have not order from them again.

This company came highly recommended by a friend who works with them quite a bit. First of all, I would like to say that their site is very straight forward and easy to navigate. I called and asked questions and the people were always very pleasant. The shipping and handling fee varies depending on the purchase amount $12.95 (USD) for orders of $50.00 - $249.99 (USD) $19.95 (USD) for orders of $250.00 - $999.99 (USD) $24.95 (USD) for orders of $1000.00 - $24999.99 (USD) Free for orders of $25,000 (USD) and over I placed my order on the 10th and went to the bank for a wire the same day. I was surprised to receive my package on the 12th! Everything was beautiful, well packed in a padded box. My items were in a tube or in assay, which to me, makes it tamper proof. APMEX has a great selection of items and ease of purchase. Their prices are about the same as the others, and believe me I have studied the situation. As we all know, the prices fluctuate but the key is to buy a little here and there so it evens out, yet buy enough to make up for the little shipping fee. Will I buy from them again? Yes, I have my alert set! For one thing, I am getting at least a pretty coin for my 28th anniversary..... Last but not least, when we invest in a 401K we never see anything else that a piece of paper. Since we are due for more economic woes, this makes perfect sense.

1 week of total aggravation trying to purchase. had to set up new account. try AGAIN. order doesnt go through and that cost me $200 in increased price. this is the 2nd time the order did NOT process correctly. Called 4x and got totally arrogant representative and even worse supervisor. customer service gets a 0 website a 0 NEVER buy from them

This place is really the best to order from around. They kept me up to date the whole way through my purchase. Very fast shipping next day in fact. The packaging was superb. You know the truth is there gold is $10-$20 more per ounce than many places and there silver is .50-$1 more per ounce but you get what you pay for. The extra money buys you no games no gimmicks great service and fast shipping. You get what you pay for and if you want great service and you want your metal quickly with no excuses then pay a couple extra bucks and go with Apmex. If you want to mail a $10,000 money order to someone who is going to save you $150 but wait 8 weeks to ship your metal then try some of these other places but for me I cant go through the drama of that so I will pay a couple of extra bucks and use Apmex.

Second order with apmex and this one arrived about a day ahead of schedule. they're always helpful and responsive to phone calls. would highly recommend.

super fast shipment and no issues at all. only minor irritant is that they have a $5k/month credit card limit. i would probably order closer to 10k at a time and probably fairly frequently, but 5k/mo prevents me from using them more.