APMEX

I am sold on APMEX. I am a small investor and have absolutely zero complaints. I have never had any reason to contact them regarding my transactions. Yes I scan other sites before ordering and have never had a reason to shop elsewhere. So their shipping may be on the high side, but I get my orders in unbelievable turn around time; and the way they pack their orders is second to none. There is absolutely no way you have to worry about the package coming open in transit.

Shipping is faster than any other dealer I bought from but on the costly side. It's a trade off I guess and when I see an item I want in the future, I will continue ordering with them.

They seem to exist just to charge ridiculous rates for shipping, and if you are foolish enough to cancel an order they will email you, mail you, call you, send registered letters...they will do anything for the $35+ you will be charged. My opinion: very disreputable and extremely unpleasant to deal with. You will spend a long time making any money off your purchase.

I placed my order on line. I mailed the check. I tracked the order through their process. I received my product. I have 2 criticisms for APMEX. The shipping costs are high. Any business must make money wherever it can. APMEX is making more in shipping than most. Overall prices: They're a little high. With that being said, I can say that I haven't read as many reviews saying that APMEX is late in delivering orders. That is worth a couple of bucks per order in my opinion. If the secret to keeping customers happy is keeping the packing and delivery lines staffed, other dealers could learn from them.

If you are looking for the cheapest metals available, APMEX is not for you. If you are looking for variety, inventory, competitive pricing, fast shipping, and fantastic customer service, APMEX is the place to be. You must understand that keeping large quantities of precious metals in stock will naturally increase overhead. After the price drop of April 2013, they were one of the few dealers who had anything left to ship at all and they restocked quicker too. They will ship your product within two days of receipt of payment, and if there is any legitimate problem with your order, they will fix it promptly. I have had two problems with past orders. I sent them a picture to demonstrate the problem, and they effectively rectified the situation without delay. Read their FAQs and terms and conditions before ordering, and there will be absolutely surprises. I will continue to do business with APMEX for many years to come.

Ordered 3 Oz, silver sent check for 104.97. Two weeks later they cash the check and canceled the order. I have called them they said they have sent me a check for 55.97 and were keeping the other half of the money as a cancelation fee. This has got to be illegal.

This is an update to my earlier rating of 5*. Thanks to this site, I have done some careful comparisons and will switch my business in the future to TPM (Texas Precious Metals). TPM prices are consistently better, their shipping is a bit lower, and their ratings are amazingly high, lacking the occasional 1-star complaints one typically finds in these reviews. In my 3 orders from Apmex, they did what they said they would do: delivered correct product at price & time promised. BUT... being this is a commodity after all, I'll go with the lower price option (given that it has equal or BETTER customer ratings. Now... the only question is *when* I'll place my first order with TPM.

APMEX is far better than average in website navigation of a wide product inventory. Once your order payment is received, you can log in and follow the process through a very transparent order status sequence. I have not had any problems regarding eight orders of a variety of products. As with most companies that accept personal checks, their wait/hold time of six days until starting shipping seems excessive since checks clear in less than three days. APMEX has no bargain basement pricing but their pricing supports a smooth organized follow through in trying to meet your satisfaction. And No, I don't work there!

The main thing I like about Apmex is they post their buy/sell prices right there online for everyone to see. I'm suspicious of companies who force you to call. I have placed 3 orders with Apmex for various coins & bars. Each order was filled promptly, on time, at advertised price, no tricks, no hidden fees, no fooling around. Prior to the first order, I spoke with a rep and was given some very helpful & useful information, including a follow up email with further details. The last 2 orders were totally online. One by check and one by credit card. Personal check takes longer to receive delivery, but that's understandable as they must wait for funds to clear. But it's cheaper than using a credit card, which is also reasonable. Some of the negative reviews are really more issues with the customer, e.g. changing his mind, not reading the rules, making assumptions, faulty expectations. So it pays to read the details and not just the average rating. I haven't tried the others, so unfortunately can't compare.

Ordered coin and two bars as a gift. Expected ship date of 3/22. Got an email 3/25 saying oops, we are out of stock. Disappointing experience and resolution (wrote a complaint back and haven't heard back from them yet).