Location
226 Dean A. McGee Ave.
Oklahoma City, Oklahoma 73102

APMEX

We work hard to make investing easier for you.

We work tirelessly to ensure you have the best experience with us. Here are some of the accommodating services we provide to enhance your experience.

  • 24/7 Shopping - Get up-to-the-minute pricing and place your order any time, day or night, any day of the week.

  • Immediate Processing - Place an order, even at 2 a.m. on Christmas Eve, and your price is locked in and processing starts immediately. Plus, with QuickShipSM, orders paid by Credit Card or Bank Wire will ship within one business day of your payment’s clearing — guaranteed! Restrictions apply.

  • Unparalleled Customer Service - Account managers are available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.

  • Delivery To Your Doorstep - Products are insured and shipped right to your door in secure, unmarked packages.

  • Secure Storage - For a modest fee, Citadel Global Depository Services, Inc., a wholly owned subsidiary of ours, will store your products in an insured, secure vault.

Setting the standard for customer service and support.

We are committed to your long-term success, providing personal support and convenient features to help you track your current holdings and plan future purchases.

  • Support By Phone Or Live Chat - Reliable help is available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.

  • Dedicated Account Managers - Ask any of our customer service representatives a question and you'll get a straightforward answer. Our motto is, "No hype, just help".

  • Market updates - We issue market reports three times every trading day and offer fresh perspectives on the week's activity with a Weekly Market Report.

  • Free market alerts - We help you buy and sell when the price is right for you. Just tell us your target price and you’ll receive your choice of an email, text or both when spot prices hit your target.

  • Free product alerts - If the product you want is out of stock, just click the "AlertMe!SM" button and you’ll receive your choice of an email, text or both as soon as your product is back in stock.

  • Free price alerts – Set an alert to be notified when a particular product reaches your preferred price and we’ll let you know right away!

  • Wish List - Found something you want to buy, but are still thinking about it? Use our new Wish List feature to help identify and organize your future purchases.

  • Benefits for Frequent Purchasers - APMEX Club rewards our loyal customers with benefits such as free shipping and exclusive offers.

A commitment to customers and the ratings to prove it.

  • 98% Customer Satisfaction Rating

  • Over 65,000 Facebook Likes

  • Thousands of customers post testimonials on our site, providing unbiased opinions to help you decide what products are right for you.

  • Better Business Bureau Rating of A+

  • We're proud of the way we do business, and our customers are happy to do business with us.

  • Satisfaction Guarantee - We guarantee your satisfaction with every product we offer. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. If for any reason you have a problem, please feel free to call our offices. We will always do our best to accommodate you.

 

3.6 Overall Rating
3.8 Shipping Time
3.6 Customer Service
3.5 Buying Experience

Customer Reviews
191

i like apmex Reviewed by Chuck D | 13 years ago

I have used apmex several times to buy gold and silver. The bars and coins that I have received have been in great condition. I ordered one of the random $10 face value 90percent silver coin rolls along with my bars and I got a nice roll of silver quarters and their prices were nt high they were competitive. I don't understand all these people saying their stuff is overpriced. You can't compare the price of a new coin or bar to a used one. If you are disappointed in your buy because you thought it would be a good investment and it didn't turn out the way you had hoped, don't blame apmex. They ship fast, especially when you use their eBay store because you and your card and address are already verified. I could easily sell the products I got from apmex and get my money back on eBay if I wanted to because I purchased items that were close to spot value with good resale. I made a good, educated buy. Some people don't and blame the wrong people. Don't let these negative reviews scare you away from apmex. With a company as big as apmex, there are sure to be a few mistakes here and there on their part but overall they are great. Most reviews are going to be negative because most people aren't goin to write reviews unless they are not pleasant. Both their online store and eBay store are great. They have many, many sales and their rating is like 99.8percent.

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Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
Did you receive what you ordered? Would you purchase from this dealer again?
Excellent variety and delivery Reviewed by David Melanson | 13 years ago

I have ordered from APMEX two times in the past 3 months, I have not sold back to them so I cannot speak to what that experience is like. I like the variety of products that they offer; they have coins that aren’t available on most sites. I was very satisfied with the 1 week delivery and the e-mail status reports on my orders. APMEX is not the cheapest gold and silver supplier as compared to Merrit or JM Bullion; however, I don’t find them outrageous in their pricing. I would gladly order from them again, especially, for the hard to find coins Britannia’s, Kookaburras, Morgan’s and so on.

Was this review helpful?
Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
Did you receive what you ordered? Would you purchase from this dealer again?
cheats at price Reviewed by Hari | 13 years ago

I brought a pamp suisse silver bar from this dealer for $350.After a month I have desided to sell this product back to thes dealer. The price he gave me is $250, as per the market price.When I told the dealer that the price difference was only 20 cents from the time I brought and selling time.The reason the dealer says is pamp Suisse is a rare silver bar and that is the reason they are selling for $100 more for every silver bar. I brought 4 of those bars and I have to loose $400 for no reason, tough the price of silver changed in a very less amount. APMEX behaves so cunning. They do not display the buy price for this kind of scare things. I spoke to many dealers to sell my silver and no one wants to pay more than $250. If you really want to buy precious metals, do not buy online. 1. They sell you for more price compared to store 2. Shipping charges. 3. More wait time. 4. You have to pay with Credit Card they will charge 5% transaction fee. 5. If you are sending check or money order it might delay your arrival time. My suggestion from experience Go to the local store and buy the metals with cash. I do not see any advantage in buying online especially from APMEX. Hope my review helps.

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Overall Rating:
2.3

Shipping Time:
4.0
Customer Service:
2.0
Buying Experience:
1.0
Customer Experience
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Lousy service Reviewed by at t | 13 years ago

Made an online order to purchase a coin from APMEX. Changed my mind 2 days later, before I made a payment. They emailed me to inform me there's a $35 charge for cancellation. WTF! They will continue to email and haunt and call you till they get the "cancellation fee" of $35. I have purchased precious metal, coins on line for a few years and this is first time I have been had. I was charged $35 for cancelling an order. Nobody does that. APMEX is the WORST experience in my whole online buying experience.

Was this review helpful?
Overall Rating:
1.0

Shipping Time:
1.0
Customer Service:
1.0
Buying Experience:
1.0
Customer Experience
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Decent Experience- Prices often higher Reviewed by Uncle Sammy | 13 years ago

Find prices higher at APMEX, but the selection is better as well. Have made two smaller orders on products that cannot be found elsewhere or where there is a special. Communication and turn-around on mailing was very good.

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Overall Rating:
4.3

Shipping Time:
5.0
Customer Service:
4.0
Buying Experience:
4.0
Customer Experience
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Definetly too expensive. Reviewed by ADP | 13 years ago

My biggest problem with Apmex is that their premiums over spot are completely too high. Do yourself a favor and check the competition before you waste your money at Apmex. Their website is excellent and all my deliveries have been speedy, well-packaged and as represented. Customer Service was professional, although I felt they took advantage of my ignorance. This was certainlly my fault, but they could have been a bit flexible with someone who was spending $30K with them. Basically, I purchased a 10 oz gold Perth bar from them, as my first gold purchase ever. A local dealer subsequently educated me that the bar was not particularly liquid, and he viewed the accompanying assay card as virtually useless. I contacted Apmex within days to request that they exchange the bar for more liquid, smaller American Eagles. They were glad to help if I were willing to pay $600 in new premiums for the coins and accept their lower buy-back price on the bar. My bad at the end of the day, but still frustrating after spending $30K. Customer Service didn't care if I remained a customer... and so I didn't.

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Overall Rating:
4.0

Shipping Time:
5.0
Customer Service:
3.0
Buying Experience:
4.0
Customer Experience
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Don't know why I used them all this time... Reviewed by Aaron | 13 years ago

I've done a number of purchases of silver bars with them over the years. This last one left me wondering why I suffered through them all this time. I tried sending them a bank wire to pay for the purchase. I could not add their account to my online wire transfer despite multiple attempts. It kept on saying "account rejected". B of A says there was nothing wrong on my end & suggested I contact Apmex. I called their customer service and was treated to a rude individual who didn't hear what I was saying when I said there was nothing wrong with my account & B of A suggested I contact them. Ultimately physicially went to the bank, waited an hour on line & sent the wire. I noticed goldmart had american silver eagles in stock (apmex sold out) for a good $2 cheaper per coin than apmex was charging (when they got some more to sell). Bought a tube online as a test. Sent the wire online from my B of A account (they use B or A also). Transaction smooth as a baby's bottom. I don't know why I suffered with apmex all these years. Their customer service is unhelpful and there's something wrong with their receiving wire transfer account they have no interest in fixing. And as if that isn't enough, their prices are inferior to competitors.

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Overall Rating:
2.3

Shipping Time:
5.0
Customer Service:
1.0
Buying Experience:
1.0
Customer Experience
Did you receive what you ordered? Would you purchase from this dealer again?
Our first bullion experience here was OUTSTANDING! Reviewed by Anthony | 13 years ago

We purchased 100 oz from APMEX, which was our first bullion purchase. We did our research and found their prices to be LOWEST on bars. We ordered on-line and it was easy to use. The bars that we received were individually sealed with consecutive serial numbers. The packing was better than excellent. The box came with a signature required, which is what we asked for. The bars were brillant, not tarnished. The bars shipped out and were delivered in two days, much faster than was expected. Fedex tracked the shipment and called to ensure we would be here. We are going to order more, mainly because they made our first purchase so smooth. We were anxious, but didn't have to be in the end. We recommend APMEX without any reservations whatsoever!!!

Was this review helpful?
Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
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Prices are crazy Reviewed by Jarrod | 13 years ago

Overall, the website and buying experience are both excellent. However, you will be paying quite a bit more than other companies. Their prices are officially enough to permanently turn me off. I personally can't understand why they choose to not be more competitive with their pricing. I'm going to try Gainsville now.

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Overall Rating:
4.0

Shipping Time:
4.0
Customer Service:
4.0
Buying Experience:
4.0
Customer Experience
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Good site if you don't live in New York Reviewed by Goldbug | 13 years ago

I used APMEX until they added 8.75% sales tax to New York City residents in addition to credit acrd fees and shipping for gold and silver. I still buy platinum and palladium through them though because they have every 1 oz proof American eagle and they don't charge the 8.75% tax on platinum and palladium. Too bad they lost my business for gold and silver though and I have moved on to other sites. I had no complaints against them for delivery though and they've always delievered mint conditioned coins.

Was this review helpful?
Overall Rating:
4.3

Shipping Time:
5.0
Customer Service:
4.0
Buying Experience:
4.0
Customer Experience
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