APMEX

When I checked the delivery status at USPS it says it was delivered at 10:58 AM and signed by me. I was at my work from 6:45 AM until 4:45 PM. The proof of delivery emailed to me by USPS has no signature on the "signature of the recipient". When I called the post office they told me it was left in my mail box. Why would someone leave a package that needs signature confirmation in my mail box without getting my signature? This is my first buying experience and been a nightmare so far calling APMEX and local post office. They already cashed my check for $2000 more than a week ago. APMEX should fix their product delivery issues. I have been living at my new home which is in a very reputed neighborhood for more than a year and never had lost packages. I understand it is USPS fault but APMEX should pick a postal carrier who is more reliable and deliver packages only to the recipient after getting signature.

APMEX made my first purchase of 2012 Liberty Silver Dollars a snap. I considered some of the other highly rated companies, but many (such as Gainsville) while offering a slightly beter price required Bank WIres within 24 hours or a forfeiture of the deposit made via credit card. I had a problem with the APMEX Web Site, and it would not proceed to the final checkout phase. Called them and placed the order within minutes. No sales pitch to buy other products. Just took my order, and I immediately received the email with the transaction details. I ordered Monday morning about 9AM Arizona time. The Silver was delivered that Friday, as advertised. One note, not related to APMEX but rather FEDEX. Received a call on Thursday that FEDEX woud be delivering a package that required a signature. When FEDEX delivered the package they just handed it to me, without signature. I told that driver that a signature was required and he said no and left. The package was clearly marked "ADULT SIGNATURE REQUIRED". Certainly glad they delivered to the corret address. Will definitely do business with APMEX again. George

Small investor. Been stocking up little bit little bit. Apmex has been my supplier for a little while. Up to now I have been happy with the purchases!. But this last order was a bomb. Listed as brilliant uncirculated, the coin arrived with 3 large gashes in the rim and several small abrasions.. The return and exchange policy will end up costing more than the difference for keeping the defective coin at melt value?. I can only consider that Apmex has stuck one to me. Dumped defective merchandise on a small buyer. This is how a company loses customers. I have left this comment in their review section but I really don't expect to see them post it on their site. Ever wonder why the reviews are always written by elated customers

I have, to date, ordered silver products from APMEX 8 times. I switched to sending them a check USPS first class. Amazingly, they only hold the check 5 days! (The minimum stated in their policy) At day 6 my order is on the way and an e-mail with tracking number is provided. The products are universally in perfect condition and no mistakes are made. Overall I am very satisfied with them as a vendor. I gave them three stars for customer service only because I've never had a problem that required calling them. All of the policies are on the web site and easily readable. I am sure some expect "special" treatment but hey, they are in business to make a profit so just follow the rules and you'll be fine.

apmex is great- got exactly what i ordered, very professional, good service. thank you.

Paid with a check and took forever to receive product (3weeks).

I put in 2 small orders through APMEX. Everything went well. Shipped in 3 business day, received the items within 1 day. Noticed the mark up is slightly higher than Gainsvillecoin, however the extend of the items selection is bigger.

Though i cancelled the order with APMEX and acutal order was made from Gainesville coins. It appears that they are expensive on the same day with 10 minutes difference for 30 quantity 1 oz gold coins they are $1400 expensive than Gainesville coins. So i cancelled the order with APMEX and they have charged me 350 dollars market loss and 35 dollars additional credit card fee. What i learnt is APMEX stuff is very polite and friendly but pricewise gainesville.com is better. Unfortunately they do not provide any document or screenshot of how exactly market loss occured and proof for it other than sending an invoice to you if asked for proof. Though APMEX staff are very polite and always very prompt responsive their rates are comparitively high . Unfortunately, i do not recommend them for their higher premiums compared to gainesville coins.

I noticed APMEX accepting personal checks. I placed an order and was blocked from proceeding. The problem: credit card information required! I used APMEX chat and was informed to call for further process assistance. I called & this guy must thought I fell off a turnip truck. Do not give APMEX your credit card information! I had bad dealings with this company 3 years ago. Rate: 0

I've made 5 or 6 purchases from APMEX over the past couple of years. I've never had any problems at all. I've never had to contact their customer service, so I can't comment on the quality or helpfulness of the people that work in that department ... but I've received what I've ordered in great condition everytime.