Location
226 Dean A. McGee Ave.
Oklahoma City, Oklahoma 73102

APMEX

We work hard to make investing easier for you.

We work tirelessly to ensure you have the best experience with us. Here are some of the accommodating services we provide to enhance your experience.

  • 24/7 Shopping - Get up-to-the-minute pricing and place your order any time, day or night, any day of the week.

  • Immediate Processing - Place an order, even at 2 a.m. on Christmas Eve, and your price is locked in and processing starts immediately. Plus, with QuickShipSM, orders paid by Credit Card or Bank Wire will ship within one business day of your payment’s clearing — guaranteed! Restrictions apply.

  • Unparalleled Customer Service - Account managers are available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.

  • Delivery To Your Doorstep - Products are insured and shipped right to your door in secure, unmarked packages.

  • Secure Storage - For a modest fee, Citadel Global Depository Services, Inc., a wholly owned subsidiary of ours, will store your products in an insured, secure vault.

Setting the standard for customer service and support.

We are committed to your long-term success, providing personal support and convenient features to help you track your current holdings and plan future purchases.

  • Support By Phone Or Live Chat - Reliable help is available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.

  • Dedicated Account Managers - Ask any of our customer service representatives a question and you'll get a straightforward answer. Our motto is, "No hype, just help".

  • Market updates - We issue market reports three times every trading day and offer fresh perspectives on the week's activity with a Weekly Market Report.

  • Free market alerts - We help you buy and sell when the price is right for you. Just tell us your target price and you’ll receive your choice of an email, text or both when spot prices hit your target.

  • Free product alerts - If the product you want is out of stock, just click the "AlertMe!SM" button and you’ll receive your choice of an email, text or both as soon as your product is back in stock.

  • Free price alerts – Set an alert to be notified when a particular product reaches your preferred price and we’ll let you know right away!

  • Wish List - Found something you want to buy, but are still thinking about it? Use our new Wish List feature to help identify and organize your future purchases.

  • Benefits for Frequent Purchasers - APMEX Club rewards our loyal customers with benefits such as free shipping and exclusive offers.

A commitment to customers and the ratings to prove it.

  • 98% Customer Satisfaction Rating

  • Over 65,000 Facebook Likes

  • Thousands of customers post testimonials on our site, providing unbiased opinions to help you decide what products are right for you.

  • Better Business Bureau Rating of A+

  • We're proud of the way we do business, and our customers are happy to do business with us.

  • Satisfaction Guarantee - We guarantee your satisfaction with every product we offer. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. If for any reason you have a problem, please feel free to call our offices. We will always do our best to accommodate you.

 

3.6 Overall Rating
3.8 Shipping Time
3.6 Customer Service
3.5 Buying Experience

Customer Reviews
191

Bought a present, lost the merchandise! Reviewed by Abror | 5 years ago

So, I bought couple of silver rounds for a birthday from them, they said it would have to be signed for when delivered but No! APMEX used USPS and didn't request a signature. So USPS left the package at the front office. Now its missing! Genius! Send expensive metals but don't bother to make sure it's delivered! I am beyond upset not because they lost the merch but because my son missed my present!

Was this review helpful?
Overall Rating:
1.0

Shipping Time:
1.0
Customer Service:
1.0
Buying Experience:
1.0
Customer Experience
Did you receive what you ordered? Would you purchase from this dealer again?
missing series Reviewed by Mathew | 6 years ago

I have been buying the silver route 66 shields form this company, however they have decided to only strike a few of the Jack Rabbit trading post coins, making it impossible to complete the series.. They sell coins at a reasonable price but my advice is do not attempt to complete any series this company tries to sell. you will end up with scrap value coins. buy random rounds though they are ok for that

Was this review helpful?
Overall Rating:
2.7

Shipping Time:
3.0
Customer Service:
2.0
Buying Experience:
3.0
Customer Experience
Did you receive what you ordered? Would you purchase from this dealer again?
Super easy online process, amazing products, fast shipping Reviewed by Doug | 6 years ago

Best service, super easy website and app, good prices, fast transaction and shipping. I’ll be a customer for a very long time.

Was this review helpful?
Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
Did you receive what you ordered? Would you purchase from this dealer again?
Inaccurate spot prices Reviewed by David | 6 years ago

Have been a customer of APMEX for many years. Until recently they always have what I’m looking for in stock, but I’m understanding due to the current world situation. My most recent order arrived faster than projected and was in great shape. I continue to monitor gold prices and anticipate future gold purchases but just recently noticed that the current gold price on their website, which updates as the day goes on, was not what I was seeing on the NY stock exchange ticker. The price on the APMEX website was almost $20 higher. I thought it might be a lag in the updates, but when the trading day on Friday ended the numbers still didn’t match up. I gave it more time and have noticed this is an everyday occurrence. So on top of now crazy high premiums on gold coins the spot price is higher than the actual spot price. I am still going to look for future gold purchases, but will be keeping a closer eye on prices!

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Overall Rating:
4.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
2.0
Customer Experience
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Delay Cost me the Coins I wanted to purchase Reviewed by Brent Edminster | 6 years ago

One of their buyers drug his feet all day saying he was busy with trades even though I sent him all of my sell list along with pictures the day/night before, Heck mine was well over $35k trade and he did not send me an offer until so late in the day and it seemed incorrect to me so I couldn't buy the coins I wanted. I looked at them just a few minutes ago and they only had (4) left and I wanted to purchase (19). I doubt I would ever do business with them again as they don't help out their long term customers. I would look to other places that treat their longtime customers with the service and respect they deserve.

Was this review helpful?
Overall Rating:
1.7

Shipping Time:
3.0
Customer Service:
1.0
Buying Experience:
1.0
Customer Experience
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Great place to buy your investments Reviewed by Dale Beagle | 6 years ago

Great place to make purchases from. Fast shipping. Dealing with other dealers I find APMEX prices to be a little better. I’ve only had one experience where the wrong item was shipped to me but customer service corrected immediately. Will definitely be purchasing more from them on a regular basis.

Was this review helpful?
Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
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John Wick Gold Coin Reviewed by Dennis Hassing | 6 years ago

I have used this company before and I am happy with their service and quality. Very easy to deal with. I only wish the John Wick product line all had a COA with them and we know how many ( total mintage limit ) they will produce. This was my first gold coin I ever bought. I usually buy silver ( coin and bar ) but this item seems like it will be a nice collectable as it is tied to the John Wick movie franchise and licensed as such. I would highly recommend APMEX if you are buying coins or bars for collecting and or investing in metals.

Was this review helpful?
Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
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I no longer recommend APMEX Reviewed by DC Wornock | 6 years ago

Until recently APMEX was outstanding. Over the last 13 years, I have ordered from APMEX over $200,000 in gold and platinum that I store in my safety deposit box. And, I recommended them to several people. During these 13 years, they have grown from a small company to one of the largest. However, APMEX has now become a criminal organization because they will first take your money and after your check has cleared your bank, they will then find issues in your order. Especially, like in my case where the market value of my order increased by almost $1,000. They refused to fill my order until after I resolved some issues and they intended to cancel my order and resell at the much higher current market price if I didn’t respond to an email within 48 hours. As a long-term customer, APMEX had zero reasons to find any issues and I was able to resolve the issues and they shipped my order. However, I was certainly worried for a couple of days. Their intent was to cancel my order since the price had increased. I believe there would have been no issues if there had been a price drop. If APMEX has any reasons for issues, they should post it on their website or otherwise notify you and give you the opportunity to resolve the issues before they accept your order. Certainly, APMEX shouldn’t wait until after your check has cleared and they have your money to find issues. Their so-called justification is that some people will use an alias to place an order and APMEX will use that as an attempt to cancel the order if there is a significant increase in the market price or perhaps even to keep your money. Regardless, whether their issues are the use of an alias and/or some other reason, the customer should be given an opportunity to resolve the issues before making payment. Otherwise, if they receive payment, they should fill the order. I don't recommend APMEX unless you first call and talk to them to make sure they will have no issues. Instead, I recommend "Only Gold" or "JM Bullion." Both companies sell gold, silver, platinum, etc. and have very good prices.

Was this review helpful?
Overall Rating:
3.3

Shipping Time:
5.0
Customer Service:
4.0
Buying Experience:
1.0
Customer Experience
Did you receive what you ordered? Would you purchase from this dealer again?
Super Happy with APMEX products and services Reviewed by Megumi | 6 years ago

I started to purchase metals not too long ago and made a few orders with APMEX. All the transaction was smooth and when I have question about the product that I ordered, they reply right away. Beautiful customer service. I'm always happy with dealing with APMEX.

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Overall Rating:
4.7

Shipping Time:
4.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
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Super company - Reviewed by Rick Warner | 6 years ago

I have purchased from and sold to AMPEX for many years. They are a great company!

Was this review helpful?
Overall Rating:
5.0

Shipping Time:
5.0
Customer Service:
5.0
Buying Experience:
5.0
Customer Experience
Did you receive what you ordered? Would you purchase from this dealer again?
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