APMEX

My order was never delivered and it was not a situation where the PO was saying they delivered and I was claiming it wasn't, even the PO website is still listing the package as "In Transit", it's been "in Transit" for over 3 mnths now. I see people saying Apmex isn't responsible for the PO - YES, THEY ARE. All business source out certain things to 3rd parties and they're ultimately responsible for those 3rd parties. If you buy a TV from a store and get it home and it's broken you take it back to the store right? Did that store make the TV? No, but they sold it, they're responsible. I ordered over $3300 worth of gold/silver from Apmex. Started out OK, my package arrived at a processing center that's about 25miles from my home, then it sat there and sat there. On the 5th day I started making calls, no one could find it so I put in a claim with Apmex. They said they had to do an investigation and this investigation lasted over 2mnths, all that time I was stressed beyond words as my $3300 was in limbo and there was no guarantee the investigation would go in my favor. After the grueling 2+ months they finally determined the package wasn't coming (duh). They no longer had the coins I wanted in stock so I couldn't get a replacement, they did refund my money but by now gold/silver prices had gone up so not only was I no longer able to get the coins I wanted but to get an equivalent amount of gold/silver would cost me an additional $140. Did Apmex offer to compensate me for this - NO, notice tho how they have their "Market Loss Policy" if you make an order and then cancel, must be nice to have your cake and eat it too. To those of you who like to claim Apmex isn't responsible for the PO in the end what does it matter who's fault it is - bottom line for the customer is this: Order from Apmex, you might get your coins, you might not.

I have placed about thirty orders with APMEX over the past ten years. Everything always goes excellent for me from ordering to shipping. If I have any question - customer support helps me with any information. I've never had a problem with them.

I have placed about a dozen orders with APMEX over the past few years. Everything always goes smoothly for me from ordering to shipping. I've never had a problem with them.

Totally satisfied with this order and APMEX, third order being processed now. Thanks, APMEX

HAVE BOUGHT EXTENSIVLY OVER THE LAST YEAR FROM APMEX. SOME VERY HIGH TICKET ITEMS (1995 W PROOF SILVER EAGLE). HAVE NEVER HAD A BAD EXPERIENCE. AM SURPRISED YOUR REVIEWS ARE NOT MUCH BETTER.

Received my preorder and the 2018 ms70 Krugerrand is full of “milk spots”.The Coin looks horrible and a waste of money.Sorry to see this type of Coin could be sent out.

I received a less than acceptable coin that never should have been shipped to me in the first place. The supposedly BU $5 Gold US Marshall was broken out of the plastic sealed capsule when it arrived and was certainly not a BU class coin. We document and video the opening of every delivery for proof. We notified Apmex and they have failed to respond, blocked my review of what I received and made no good faith attempt to even discuss the matter. Easy to understand the rapid decline in the reputation of this company in the online reviews and social media. The bad reviews are 100% accurate. I would never buy from Apmex again and would never suggest that anyone else buy from this company.

Nice products, delivered quickly. Great Service. I've purchased from them multiple times.

I placed an order on APMEX’s site for three Great Britain Gold Sovereign Avg Circ. When I opened my package, one out of the three coins was in a pretty bad shape. The coin had dings, scratches and was discolored. Out of curiosity I took it to three different places to get an appraisal for a potential future resale value. All three places, two numismatic stores and a jewelry store told me that due to the discoloration, dings and scratches the coin is worth half of what I end up paying for it. I am really disappointed to say the least. I have been a loyal customer for a while but after this incident, I am not sure if I will buy from APMEX again.

I bought eleven 1oz. Deak Perera bars. I recently tried selling them to JM Bullion. JM Bullion tested them and informed me that they were not .999 pure silver. They are sterling silver. Apmex sold these as .999 pure. I have the same bar that is pictured on their website. On 12/8 I contacted them and spoke with Tiffany. She stated that she would pass it on and that I should here from someone soon. I still haven't heard from Apmex. I wonder how many sterling silver bars they sold that they advertised as .999 pure. I'm just trying to get the word out. Thanks