APMEX

Last purchase of American Eagle Silver BU coins was on May 7 2017. I have been collecting American Eagle BU coins for about 10 years and this is my second time buying from APMEX. It is also the second time I received an American Eagle BU coin with a shield ding on the reverse. The first time was back in 2014 when I bought 10 coins from APMEX. My mistake, I bought again from them in 2017 and received another coin, this time with a bigger shield ding on the reverse. In previous years all my buys were from different sellers and the coins received had zero dings. While it might be just an unfortunate coincidence, I plan to avoid buying from APMEX in the future.

First they said they could not process my order to a P.O. Box, so I cancelled it. Then after they cancelled it, they kept charging my card, Had to call the credit card company to challenge the charge. Buy anywhere else!

When I first started buying in large quantities from APMEX, I feel they were safe, secure and transparent. I will never forget when an APMEX sales rep told me “buying from us is no different than stocks, you can always sell back…..the only difference is that you have to mail it back.” Since then I have been told that highly in demand coins/bars like Perth 100oz bars and Kooks are “no longer in demand” and we will have to PASS. Hell, the local pawn shops buy back at a higher price than APMEX….SCARY and SAD YES, they are selling Monkey Privy kooks at over 30 dollars! But they have too many and will only pay melt!

SAD company, what happened, tried 4x to work with customer service to BUY coins and basically after being a customer for over a decade, they said basically I was too stupid to work their website. They didn't care the website didn't work. I am going elsewhere. APMEX lost another excellent customer.

I saw a good price on a flash sale on the web site. I chose the wire transfer option as it was less expensive. I did not realize this would require me to go to my bank and sign paperwork as well as pay a fee for the wire transfer. I though it was a pay by check kind of thing. I called about 10 minutes after making my order to cancel. I was told by a very threatening representative named Tiffany that my options were to change my payment method and pay more or pay a $35 cancellation fee (that they will send to collections). This is a textbook bait and switch tactic, and I will be filing formal complaints with my attorney generals office and the FTC respectively. It's not about the money, because it really is not much. It is about being deceitful and threatening to your clientele. No matter what APMEX does at this point they have lost a customer for life.

Have ordered from APMEX several times in years past, usually happy with product and service. Recently ordered a random manufacturer/secondary market bar, expecting a bar with wear, scratches, dings, and so on. Bar arrived looking like it had sat at the bottom of someone's toilet tank: discolored to the point you couldn't tell it was Ag unless told. Yellow-brown stains throughout, it's hideous. Posted a polite but detailed review of this indisputablly poor condition product on their website, my only 1-star review among many other 5-stars. Having dealt with APMEX for some time, I believed them to be an organization with integrity. A number of their employees have shared by phone with me that they're Christian people which I am also, so I felt safe doing business with them. But when you pawn garbage product off on paying customers and then _delete_ their honest report to other customers of what they received, that makes you a LIAR. Posting only 4 and 5-star reviews is unethical and devious, and serves only to victimize the uninformed. I'm DONE with APMEX, as they are not honest. Can't wait to see how they come on this site and try to deny that they did all these things. To other buyers I say: beware APMEX, they are deceiving you. Shameful.

I have conducted business with APMEX for some time now, and have never been anything less than THRILLED with the honesty, courtesy, thoroughness, and all around professionalism with which I've been treated. APMEX is great.

apmex made mistake in pricing a gold coin - i bought 3 of them at such a good deal - transactions were complete and paid for - next day they cancelled the orders and said sorry! people that don't stand behind their own mistakes are untrustworthy - they will charge you market loss and restocking fees if you cancel on them - very one sided company i will NEVER deal with again and if your smart you will stay away too

I read a number of APMEX reviews before making my first purchase with them. One of those reviews was from another customer (review below mine) who had to return incorrect coins. Incredibly, APMEX did the same to me on an order I placed two weeks after the review below posted. I ordered a 1923d Saint Gaudens $20 gold double eagle coin priced at $2,195, and received a 1907 Indian $10 coin with a price of $1,095. The ripoff attempt is bad enough, but the return hassle is icing on the cake.

Ordered a few hundred dollars worth of coins. The majority of the coins had mass discoloration/dings/dents and even an unknown sticky substance. I notified them 5-18 of the issue and requested RMA# Received RMA# and sent out items 5-20 Items received per tracking 5-23 https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405510200829029225425 Received email that items were received on 5-24 despite what tracking shows I send an email 5-27 wondering about an update as it has been 5 business days. Email response stated on 5-31 that the RMA was initiated on 5-26 (on the 4th day it was received so it was sitting for quite awhile.) To be continued as it still hasn't been completed..... I wish APMEX didn't sell **** coins hoping they don't get returned. If only they were advertised with their defects. Quality usually is good..