Oklahoma City, Oklahoma 73102
APMEX
We work hard to make investing easier for you.
We work tirelessly to ensure you have the best experience with us. Here are some of the accommodating services we provide to enhance your experience.
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24/7 Shopping - Get up-to-the-minute pricing and place your order any time, day or night, any day of the week.
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Immediate Processing - Place an order, even at 2 a.m. on Christmas Eve, and your price is locked in and processing starts immediately. Plus, with QuickShipSM, orders paid by Credit Card or Bank Wire will ship within one business day of your payment’s clearing — guaranteed! Restrictions apply.
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Unparalleled Customer Service - Account managers are available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.
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Delivery To Your Doorstep - Products are insured and shipped right to your door in secure, unmarked packages.
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Secure Storage - For a modest fee, Citadel Global Depository Services, Inc., a wholly owned subsidiary of ours, will store your products in an insured, secure vault.
Setting the standard for customer service and support.
We are committed to your long-term success, providing personal support and convenient features to help you track your current holdings and plan future purchases.
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Support By Phone Or Live Chat - Reliable help is available Mondays through Thursdays from 8 a.m. to 8 p.m. (ET) and Fridays from 8 a.m. to 6 p.m. (ET). Call 800.375.9006 or click the "Live Chat" button on our website.
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Dedicated Account Managers - Ask any of our customer service representatives a question and you'll get a straightforward answer. Our motto is, "No hype, just help".
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Market updates - We issue market reports three times every trading day and offer fresh perspectives on the week's activity with a Weekly Market Report.
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Free market alerts - We help you buy and sell when the price is right for you. Just tell us your target price and you’ll receive your choice of an email, text or both when spot prices hit your target.
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Free product alerts - If the product you want is out of stock, just click the "AlertMe!SM" button and you’ll receive your choice of an email, text or both as soon as your product is back in stock.
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Free price alerts – Set an alert to be notified when a particular product reaches your preferred price and we’ll let you know right away!
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Wish List - Found something you want to buy, but are still thinking about it? Use our new Wish List feature to help identify and organize your future purchases.
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Benefits for Frequent Purchasers - APMEX Club rewards our loyal customers with benefits such as free shipping and exclusive offers.
A commitment to customers and the ratings to prove it.
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98% Customer Satisfaction Rating
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Over 65,000 Facebook Likes
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Thousands of customers post testimonials on our site, providing unbiased opinions to help you decide what products are right for you.
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Better Business Bureau Rating of A+
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We're proud of the way we do business, and our customers are happy to do business with us.
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Satisfaction Guarantee - We guarantee your satisfaction with every product we offer. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. If for any reason you have a problem, please feel free to call our offices. We will always do our best to accommodate you.
Customer Reviews191
I sold to them. I did not buy from them. The entire experience from phone call to bank deposit took 1 week (5 biz days). 2 days shipping, 2 days receiving / verifying coins. 1 day for ACH credit to my bank account. As advertised. Without hassle.
DaveD: Thanks for the great feedback. We are one of the largest purchaser of metals in addition to being the largest seller online. We're glad this was a great experience for you and look forward to buying from you again in the future!
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PO lost my package and your customer service provided no assistance in locating and recovering it. The tone of their replies were basically to place responsibility on me. Last email sealed the deal I will shop elsewhere for gold and silver.
J Reed: We're sorry for the delay in the delivery of your package. We are happy to investigate any tardy or non-delivered package we ship. All packages are shipped insured and we'll open an investigation immediately if there's a problem. The result of the investigation will either get the package located and delivered or give us the information we need to file a claim and reship the order. It is important to note that getting a response to our inquiries about the package can sometimes be a slow process, depending on the response time and the information from the carrier. We sincerely apologize if any such delays made you feel we didn't care about your package or weren't trying to locate it.
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5 star seller. Easy to order online and very helpful if you call them. Never any problems. Fast shipping and well packaged products. I have made many purchases.
Kirk: Thanks for the great testimonial. We will do our best to remain a 5-Star seller and earn your continued business.
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I've been using APMEX for over 3 years and have been very satisfied with the product and service, until now. I am a Platinum Member and that supposedly guarantees me loyalty rewards. Among those rewards is guaranteed delivery on credit card orders placed before 4 pm on a week day. I placed my order at 7:37 in the morning of 2/11/2016. I immediately received an email they had received payment and the order. I didn't hear anything else all day. Come Friday morning of 2/12 I called them to cancel the order. Obviously the Platinum Membership means nothing. I wanted to receive the order on Saturday, not next week. Well come and find out they charged $35 to cancel an order. Ok, you rewarded me for all my money and orders with promises you won't honor. I was not satisfied at all with their customer service person, they hardly seemed to have any skills in trying to resolve a customer complaint. Anyway I told her forget it, just ship the item and I'll shop elsewhere from now on. I don't think she cared less. Well anyway here it is, 12:30 on 2/12 and it still hasn't shipped. If I don't hear form them soon. I am done with APMEX for good.
Jeff: Seems odd to lose you after 3 years of enjoying your APMEX experience for one issue that probably could have been resolved had you escalated your issue. We receive very few complaints about our service, but no one is perfect. If you ever feel you are not being taken care of by the APMEX service team, please speak up an escalate your issue. It is a shame you walked away mad without giving us an opportunity to truly resolve your issue and get you your products on Saturday as you wanted. We would have had to get creative with our fulfillment team to make it so since we don't offer Saturday Delivery through our website or systems. We would have been happy to figure out how to do so for you.
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No complaints on this order. Shipped the day after placing the order, came in a very nice and secure package. Would happily order from them again.
Ron: Thanks for choosing APMEX! We look forward to providing you with great experiences on your future orders as well.
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This was my first time ordering precious metals and I decided to go with APMEX after a lot of research on all online dealers. I couldn't have been more pleased with my choice. The site was clear and straightforward with transparent pricing and an easy ordering process. My order arrived in great time (surprisingly fast) and was everything I hoped it would be. I will definitely be placing more orders in the future and will gladly give APMEX my continued business after the way they took care of me.
Steve: We love new customers! We are honored to have won your business based on your research and are so glad we lived up to your expectations since you chose us. Please let us know how we may be of service to you in the future.
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I am extremely happy with the silver that I ordered at APMEX. I was able to easily find every silver coin and round that I was looking to order. I can't wait to get more to add to my collection. Every coin was in excellent BU condition.
Scott: Thanks for the kind words. We look forward to taking great care of you and your precious metals needs for many years to come. Thanks for choosing APMEX.
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I recently placed my very first order with at max and it was a great experience. That makes offers very competitive pricing they offer the best selection I can find anywhereon the net. I will definitely be shopping with that APMEX in the near future and I look forward to seeing what they have the offer when I place my 2nd order. I'm really looking to buy $20 Saint Gaudens coins and it looks like they have a great selection of those as well. I wouldn't expect anything else from a company like APMEX.
Matthew: Thanks for recognizing the variety of products we carry. It is a huge point of difference between us and our competition. When you combine that with competitive pricing and fast shipping, you're bound to have a great APMEX shopping experience.
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I've ordered several times from APMEX, and it's always been a pleasant experience. They offer a huge selection of products at competitive prices. Shipping is always quick, and every package I've gotten from them has been well-packed and got to me safely. Only once have I had an issue with a product, and customer service was awesome. They sent me a label to return it with no hassle, and a replacement arrived quickly.
KGK: Thanks for the great review and the compliments about our service. If there's a problem, we'll resolve it!
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Working with APMEX was extremely easy. The shipping was fast and the communication was great all the way through. I was interested in 10 oz silver bars so I called in and the person I spoke with was very friendly and answered a lot of questions. I ended up going with APMEX's own bar and I couldn't be happier. The price was great at only .99 over spot and my order shipped the day after they received my payment. They even sent me some cool sticky notes I'm sure I'll use. A+ experience for me. I will do business here again.
Chad: Thanks for the great "A+" review. We're glad to know you were able to take advantage of a super special offer and be pleased with your delivery. Please let us know how we may be of assistance in the future.
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