APMEX

I am very happy with APMEX. They never fail to please, offering competitive prices and quick shipment (that is unless I order and pay with a check and I totally get the wait time for funds clearing and have done that way to get best price). I have to say I have purchased from other sellers (rarely) and constantly compare for best price but APMEX very often is the leader of the pack and I love buying from them. Never, never disappointed with any item I purchase both in quality, care in packaging, delivery. They stand out as one of the best of the best. A company that I completely love and trust. I have had no need to contact customer service however if I got less than expected from a CS Rep... Supervisors are always available. I know things would be handled fairly, because I expect it. If they were a “Heavy Metal Band” instead of a precious metal company, I would have to choose MetallicA - because they “Rock! P.S. I am a over 65, so I had to look that one up! Thanks APMEX for making me feel like a valued customer,

I received a beautiful trio of gold ducats, a stunning 1 ounce gold proof libertad, and my long desired 20 Peso gold coin. All very nice, as expected, packed perfectly, etc. On website when ordering, link for "correct direct fit airtite" displayed on coin page. I added this exact direct link airtite for my 20 Peso. It doesn't fit. Customer service (after 8 minute hold) refused to send correct size. Said it "has to be reviewed in shipping dept as a claim and in 3 to 6 days you will get an answer". I will buy the correct airtite at my local coin shop. I will not use APMEX again, as the CS rep made clear that "ordering the wrong size isn't our fault". Um, your link, your problem. All it would have taken was "Opps, sorry, we will drop the right one in the mail instead of "we shall review and consider..." Wrong answer. Bill H , Florida USA

Round was not available until September 4th, nowhere in the description does it have an "out of stock". You see the out of stock once you pay for it. I tried to cancel my order but they charge a $35 dollar cancellation fee, plus any market loss. Worst company, better off going with someone else. I will NEVER order from them again.

It's not a way to treat new customers! I used my credit Card for transaction. Couple hours later, I checked my order, it was declined. I called my credit card, transaction went through. Now they took money and declined my order. I ordered from many different companies before, never had this experience! Poor unreliable customer service!

I contacted APMEX to sell a 100gr. Credit Suisse gold bullion in August 2015. The transaction over the phone was quick and easy. The offer I got was better than other offers I previously had. We confirmed the transaction over the phone, I received a confirmation mail and shipped the bullion on USPS. I received the check in about a week. Everything went smooth.

Great shipping and customer service. Easy to deal with over the phone or email

Very quick shipping. Everything was good except the pre-21 morgan which looks like it was cleaned....

I made a mistake in my check payment to them and they allowed me to make the difference on my credit card without a fee. They waited a reasonable amount of time for the check to clear their banking system which is good for their protection. Some reviewers here don't understand that when you see the check cashed in your statement it can still take a number of days to clear the merchants banking system. Order was well packed, sent promptly, and no indication that is was from a metals dealer. The couple of times I had to contact them they were professional, very polite and helpful.

This is a great company from which to buy. Products have always shipped on time and have always met expectation. Customer service people are friendly and helpful. I have never been disappointed.

I order monthly at least from Apmex and have for a few years. Excellent service. Very dependable. I've tried other companies, even in last month and was disappointed in what I got. I will stick with Apmex.