Review Detail

 
US Gold Bureau
US Gold Bureau Pending Moderation
Gold Dealers

Nothing but problems

Reviewed by Jerry | April 14, 2016

Placed an order for 75 oz of silver. Paid by electronic funds transfer through my checking acct. Got a call they needed to verify my address and needed last 4 digits of my soc sec #, which I refused to provide. Salesman said he try to verify address. Why this was an issue is unknown to me, was only told they had to prevent fraud. How there would be any fraud when I was paying in advance was unknown to me. Never had someone from a web site ask for soc sec #. A week goes by, get the same call, still can't verify address. I did move just over a month ago, but I offered to send a copy of my driver's license with my current address. This was not acceptable to them, they only wanted my soc sec #. Had to cancel the order. In the meantime, silver had gone up 5%

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Placed an order for 75 oz of silver. Paid by electronic funds transfer through my checking acct. Got a call they needed to verify my address and needed last 4 digits of my soc sec #, which I refused to provide. Salesman said he try to verify address. Why this was an issue is unknown to me, was only told they had to prevent fraud. How there would be any fraud when I was paying in advance was unknown to me. Never had someone from a web site ask for soc sec #. A week goes by, get the same call, still can't verify address. I did move just over a month ago, but I offered to send a copy of my driver's license with my current address. This was not acceptable to them, they only wanted my soc sec #. Had to cancel the order. In the meantime, silver had gone up 5%
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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