Review Detail
No word on shipment after two weeks!!!
Reviewed by
helo |
June 13, 2012
I ordered gold over two weeks ago. Payment by bank wire, confirmed the next day. Since then, I have not received the shipment and Karen (their customer "service" person) keeps telling me "they are running behind" but no word on when it will be shipped. Nice and polite to talk to, but no commitment or even an estimate on when they will ship. I am unable to sleep at night worrying about what kind of scam I may be a victim of.
I have bought from other dealers before, but first time from Tulving. This is the worst experience I have had with any dealer. I am crossing my fingers hoping I don't have to take legal action to get my money back.
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
I ordered gold over two weeks ago. Payment by bank wire, confirmed the next day. Since then, I have not received the shipment and Karen (their customer "service" person) keeps telling me "they are running behind" but no word on when it will be shipped. Nice and polite to talk to, but no commitment or even an estimate on when they will ship. I am unable to sleep at night worrying about what kind of scam I may be a victim of.
I have bought from other dealers before, but first time from Tulving. This is the worst experience I have had with any dealer. I am crossing my fingers hoping I don't have to take legal action to get my money back.
I have bought from other dealers before, but first time from Tulving. This is the worst experience I have had with any dealer. I am crossing my fingers hoping I don't have to take legal action to get my money back.
| Overall rating | 1.0 | |
| Shipping Time | 1.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 1.0 |
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I share your concern with the situation at Tulving. I have ordered both gold and silver from them over the past several years. I have ALWAYS received the merchandise a day or two after the funds were wired until now. Like you, I have been waiting for over two weeks to get a tracking number. I have heard the same excuses from Karen and they are wearing thin. I am becoming more worried as each day passes. I will definitely NOT be ordering from them again!
It is now July 12th have you recived your order yet? I am wondering if this problem is continuing as I am also getting the same run around.
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