Review Detail

I have purchased from Tulving many times in the past. I had even recommended friends and family. Thank God that my recent referrals got their orders filled. Some of my own orders were shipped promptly (within a week) and others took several weeks, but they all arrived within a month or so.

On Apr 15, 2013 I wired funds as usual, that were immediately cleared. I got a confirmation that the funds were good. I waited a few weeks. Perhaps I wasn't that diligent about nagging them because of the past history and trust I had for them. Also, I'm busy with work and don't always have time to call between the hours of 10-2 that Karen is there. Before I knew it, it had been 4 weeks. After the 4th week, I called to complain and I got a general answer that it isn't in the shipping queue yet, but will be soon. This was always the answer every few days that I called. I was not allowed to talk to Hannes. Then I was told that the product (Maples) was in short supply from the Mint. She suggested I switch to Kangaroos, which were in stock. I agreed. Today, we are 5 weeks later and still no shipment and no clear answer. I've been instructed to email Hannes and I have been going back and forth with him. One time, he said it would be shipped "in a few days". Then a few days later, he wrote they would be "shipped shortly". I asked for a firm date and he replied "no firm date". I will give them the benefit of a doubt before going to the Newport Beach police. I'll report back on Monday.