Review Detail

 
Tulving (Closed)
Gold Dealers

Reviewed by Yuan Mu | April 13, 2011

I have purchased several orders for various gold coins from Tulving, all with satisfying results and if only for that I would give the company a high rating.

However reticently I have had two orders for silver (one completed and one in progress). The first order was delayed in shipping and only after several calls and various excuses did it ship.

The second order is several weeks late. After many calls I have been given various excuses such as it 'is a large order', 'it can't ship cross country on Thursday', 'there insurance only allows so many orders to be processed per day', 'there are many orders ahead of me' etc. There phone rep who is only available a few hours per day refuses to give any specific information such as how many orders are ahead of me or how many days they are behind on their shipping. I don't think their is fraud there because of my previous good luck with the gold orders, but I am getting very nervous from the stalling and lack of any concrete status.

I would recommend that prospective buyers stay away from Tulving, especially for silver orders. I am not planning to give them any more business.

I have purchased several orders for various gold coins from Tulving, all with satisfying results and if only for that I would give the company a high rating.

However reticently I have had two orders for silver (one completed and one in progress). The first order was delayed in shipping and only after several calls and various excuses did it ship.

The second order is several weeks late. After many calls I have been given various excuses such as it 'is a large order', 'it can't ship cross country on Thursday', 'there insurance only allows so many orders to be processed per day', 'there are many orders ahead of me' etc. There phone rep who is only available a few hours per day refuses to give any specific information such as how many orders are ahead of me or how many days they are behind on their shipping. I don't think their is fraud there because of my previous good luck with the gold orders, but I am getting very nervous from the stalling and lack of any concrete status.

I would recommend that prospective buyers stay away from Tulving, especially for silver orders. I am not planning to give them any more business.
Overall rating 
 
2.0
Shipping Time 
 
N/A
Customer Service 
 
N/A
Buying Experience 
 
2.0
Was this review helpful to you? 

Comments

Already have an account?
Please enter the security code.