Review Detail
Disappointing experience!! Please do not order from them if you don't want to take the risk of something happening during the shipping process.
I have placed 2 orders both around 10K, the first order arrived safely, the 2nd order, someone had opened the box to steal a roll (worth around $800) and no help from Gainesville AT ALL.
Not only did it take me persistently calling them for a week to speak to someone, but I'm pretty much told I'm out of luck since I signed for the package. Keep in mind that the hole was not very visible to begin with, packaging was poor and UPS will NOT let you go through the content before you sign for it so there was NO WAY we could've known something was missing.
BUY AT YOUR OWN RISK. DON'T LET THEIR INSURANCE ASSURE YOU OF ANYTHING. OH, YAH AND THEY SHIP VIA UPS, CURRENCY IS NOT COVERED UNDER UPS... so you are out of luck if something does happen since neither Gainesville coin or UPS will take responsibility for it.
I'll update if I hear anything else. Short of legal action, I don't think the company will do anything to offer help at all. This is very disheartening. Poor packaging with UPS, of course something is bound to happen when you make it so easy for a hand to sneak in and take something and if you have access to packaging tape, you won't know until you open the package.
I have placed 2 orders both around 10K, the first order arrived safely, the 2nd order, someone had opened the box to steal a roll (worth around $800) and no help from Gainesville AT ALL.
Not only did it take me persistently calling them for a week to speak to someone, but I'm pretty much told I'm out of luck since I signed for the package. Keep in mind that the hole was not very visible to begin with, packaging was poor and UPS will NOT let you go through the content before you sign for it so there was NO WAY we could've known something was missing.
BUY AT YOUR OWN RISK. DON'T LET THEIR INSURANCE ASSURE YOU OF ANYTHING. OH, YAH AND THEY SHIP VIA UPS, CURRENCY IS NOT COVERED UNDER UPS... so you are out of luck if something does happen since neither Gainesville coin or UPS will take responsibility for it.
I'll update if I hear anything else. Short of legal action, I don't think the company will do anything to offer help at all. This is very disheartening. Poor packaging with UPS, of course something is bound to happen when you make it so easy for a hand to sneak in and take something and if you have access to packaging tape, you won't know until you open the package.
| Overall rating | 1.0 | |
| Shipping Time | N/A | |
| Customer Service | N/A | |
| Buying Experience | 1.0 |
