JM Bullion

Five days, good price for me i thought and pretty bars on the couch.

After reading all the reviews, I was pretty leary to be shelling out thousands of dollars to this company. However, with the shipping being free, it swayed me. It took a few weeks since I paid by check, but that's clearly stated in the payment information on their site and that's also the policy of any company. They shipped it out no problem after my check cleared. I would for sure buy from them again.

Customer service is definetly not important at JM Bullion. They don't return emails, nor do they return phone messages. I have made several purchases and while most have been without incident, two have been terrible. My first two orders, I used a Discover card as my "on file" card, since I pay with a check to get the better pricing. With my third order, I wasn't able to place it because the website said my card was no longer valid. I called JM, they said they don't accept Discover, and they never did, after arguing for a few minutes I finally gave up and wanted to put a Visa card as my new "on file" card, I could only do this online, they couldn't even take my info over the phone. With my last order, I inadvertenly miswrote the dollar amounts, the writing didn't jive with the numbers. instead of emailing me right away, they wait 10 days and then cancel my order before informing me of the mistake. This cost me an additional $35 admin fee and $150 in the price difference of buying and selling the bars, which they do automatically, (read the fine print). I may give them another chance, since they are reasonable priced, but they need serious work on customer service.

First let me say that of all the 7-8 calls I made to JM Bullion, not ONE rep called me back after I asked over and over where my order was. They took almost 2 months to ship out a 10 oz JM Bullion bar (reissue) for $232.44. If you ever call these guys and they say they'll call back, they're lying. HORRIBLE follow up promises. They never called me back to update me on anything and each time i called it was about the bar and why no one called me as promised! These people are so careless about customer service. So about my 10oz bar, they said it was lost by USPS. I call USPS and they say they never received the bar but that JM Bullion only paid for shipping on it but never sent the item out. So JM Bullion was lying from the get go and multiple times at that after calling them through the weeks and they say the same thing "looks like USPS might have lost your bar but our insurance pays for it, but were going to launch a investigation into where it is and it'll take up to 2 weeks".. TWO MORE WEEKS!!!?? Ive been waiting triple that time already! All of this waiting and then finally JM BUllion send out the bar connected to the original shipping label showing indeed they never sent out the bar in the first place so it was never lost! I recommend buying from https://www.scottsdalesilver.com These people are way faster, nicer, CHEAPER, more professional and i got my 10 silver eagles in less than 2 weeks! AVOID JM BULLION.

I am extremely happy with JM Bullion's service. Shipping processing takes a little long (I always send personal check). I understand, as this is a part of their business policy. Personal Check can be bounced and company may loose revenue. I ordered several times and every time I was happy. I sent few minor feedback to the company(like improved casings, etc) They are very communicative and accept the feedback. I think this company has two great features. 1. Reasonable pricing 2. No shipping cost. From now i will keep buying from them for sure. @JM Bullion, please keep this standard up. Love to do business with you.

I would like to thank everyone at JM Bullion for the great turn around time on delivering my precious metals. 3 days from the time I placed my order to the time it was at my doorstep. I couldn't be any happier with your service. You know have a new customer for life I for surely will not be buying second hand bullion that's all scratched up at the local shop when I can get the same product from JM bullion at a cheaper price over spot and ITS NEW !!!!!!! Once again THANK YOU for a great product and turn around. Sincerely ( Very happy customer ) Kody Young. P.s. You also have the best prices and cannot be beat because I did a lot of shopping around before I found your site . Once again thank you and I already placed a second order. :)

Item was stated as in stock and while I have been charged it has yet to be shipped!

First purchase of large amount of silver. Very pleased with the ease of doing this online. Got exactly what I ordered. Great packing fast shipping high quality product. "I'll be back"

I want you to know that I was extremely happy with my last order from JM Bullion. The order was processed so quickly, communication was superior, and the best shipping. I never had company take such care in shipping my coins. I really, really appreciate how you packed it.

Awsome pricing and customer service, however the shipping takes a long time, although it is a big difference between ups and USPS . USPS is the Pitts! Ups is much better with time and tracking.