JM Bullion

How this site has such a low score is beyond me. I've never had a problem with anything, this shipment did take a bit longer then usually but nothing to freak out about ordered on 2/12/2014 received it on 2/28/2014 and already ordered another shipment on 2/26/2014 and look forward to getting it in a few weeks you want your silver today go pay a 20% premium plus 18% tax at a local dealer

I ordered Canadian silver maple leaf coins from JM Bullion On Wednesday February 19th. I paid using a credit card as the extra premium charged was still less than the cost of a bank wire. In addition, I like having the credit card company behind me if something goes wrong.The buying process was easy on their website, and I was able to track my order the entire way to my doorstep. The coins arrived on Monday afternoon, February 24th. The packaging was good and the coins were in perfect condition. I would buy from this dealer again as the price was great, the shipping was free, and the product arrived in only five days time.

I have recently placed 3 orders from JM Bullion. January 22, 2014 Business check $19,914.00.(still not received, UPS says issued invalid tracking numbers). January 28, Credit Card $4,266.50 (delivered 02/04/2014). January 30, 2014 Check $8,350.00 (Delivered 02/26/2014). While I received the credit card purchase in a timely manner, The check order for $8,350 took almost a full month to receive while the check for almost $20,000 still is in limbo. ( both checks cleared my financial institutions more than 2 1/2 weeks ago) After contacting them several times for updates, I finally received emails from them with the same excuses seen on the other recent posts. While prices are fair I must say that customer service needs major improving. I understand it take hard work to run a business as I have been for 30+ years in the construction industry. It has been 36 days since my first order and still no items shipped from that order! I am very concerned about this and asked for a complete refund. (with no response). If they did not have the product to sell they should of never accepted my order.

I placed my order on the night of 2/11/14 and recieved it 10 business days later. I paid by c.c. for my own protection. Before placing my order I did read the previous reviews so I took a chance with a small order as I'm not in the business of short term selling. I had in fact used the chat line and the response was quick. My grading is solely based on my experience.But I do want to state that previous comments do give me apprehension. I think before making further purchases, I would like to see JM publish more promising positions on their site. I have some suggestions that I would like to present to JM. 1) charge at least something for delivery but make every package signed for via UPS.(regardless) 2)remain competitive but promise delivery x amount of days after money has cleared. Not some half a**ed update that product has shipped when in fact,USPS hasn't picked it up yet. 3)c.c approvals happen fast and cost the buyer a premium. So it should have preferential shipment. 4)indicate available or not for at least most popular items. For all those who pay by check, look at it like this: It takes at least 3 days to get there and opened, another 2-3 to clear, and then your order becomes valid & don't forget the weekend so thats 7 days, 1 day to process. Really, your init 10 days before it could ship and thats if your VIP status:) Overall, I will wait and see what happens with this company before placing more sizable orders. If J.M, like other companies guarantee shipment 3 days after monies clear,(with tracking #) they could have a better thing going but all that can't happen for free. Best wishes everyone.

I have been placing my PM orders through JM for over a year now and have always received what I have ordered and in a reasonable time frame. I have place orders and paid via check and CC. I am quite surprised to see so many negative reviews. I have purchased through other venders but usually only when I can't find that specific offering at JM. I always shop around for the best deal and if JM has what I am looking for, 99 times out of 100 they will have the lowest price over spot for the quantity I am ordering. They have always provide a shipping tracking number for my order and when I have had questions and called, the representatives were always polite and helpful. Hopefully that will not change because they really do offer the best deals on-line. BTW I don't think a scratch in a round or coin is going to effect the price when you decide to sell, unless you are talking numismatic value of graded coins. Bullion is Bullion.

I have made a few purchases with JM Bullion and have been completely satisfied. This last week I received a shipment that had an error and I tried the online, email and phone contacts without success. I found this review site to see if others were having similar problems and found that Robert from JM Bullion had included his direct contact email so I contacted him that way. He apologized and assured me he would correct the issue immediately - he actually contacted me within a half hour. I am completely happy with their customer service and the shipping is free and the prices are fabulous so I'll wait if it takes a bit longer than others - I trust them to deliver. Thank you, Robert, for the excellent service.

I ordered $41K in gold and silver from JM Bullion during the multiple January/February winter storm shut-downs and their big expansion to a new distribution facility in NY. (That is what a lot of the other complaints about shipping time 'delays' on this site are due to, by the way). After ordering & sending a wire transfer, the online order status was immediately updated and helpful. I had to wait about 2 weeks for the delivery. Reading some of these reviews while waiting put me in a panic, but then upon further digging, I realized that 36 BBB (Better Business Bureau) complaints in 3 years was exceptional for a company with this many customers, and their resolution history and clean organized high-tech website (maybe the best of all online vendors, by the way) put me at ease. Sure enough, the shipment arrived well packed, discreet, and the product was absolutely Beautiful! BOTTOM LINE: If you want to do a lot of nit-picking & hair splitting about shipping time and if you want your hand held by a room full of customer service reps talking you off the high-maintenance ledge - go somewhere else. BUT... if you want the ABSOLUTE BEST PRICES anywhere, extremely organized web-site, good online order status, and great product in a perfectly reasonable time frame, JM Bullion is a solid company, well run, and growing/expanding, and highly recommended. I personally run a manufacturing company and I understand expansion delays and growing pains. They have managed it all extremely well and still shipped product without missing a beat. I look forward to ordering from them again. Relax, get a grip, JM is Excellent!!!

I ordered some silver right before Christmas, sent the check in and waited, (and waited). They processed my check right way, but days past and I received no information that indicated my order was near ready to ship. After about 2 weeks from the date they processed my check I started to become concerned, so I went to their site and used the 'Contact Form' that they provide. Waited a couple of days... NO REPLY/NO RESPONSE. So I filled out another request using their site, and waited....NO REPLY/NO RESPONSE. The next day I sent in another, and waited....NO REPLY/NO RESPONSE. So now I started calling. When you call there are about 5 different options they have..... and when you select an option all it does is ring, and ring and ring. I must have called 30 times, and the only way I got someone to answer was to use the option that says you want to place an order (and that only after trying that options many times). The guy that answered was very nice, very apologetic and very helpful... explaining that they had been slammed and were trying to catch up. I got my order a few days later, and it was as advertised. THEN, about two-weeks later I received a system generated email asking me to rate their customer service. I sent back an email explaining my experience with them, but as expected, I never heard anything back. Obviously my experience with them from a customer service point of view was not good, but maybe they were 'slammed' and maybe they will do better the next time. I am willing to give them another try, but I am a little reluctant based on my experience.

I just completed my 9th purchase with these guys.Their prices are definitely the best but the trade off is their shipping times are a little slow.Average time was about 18 days till receipt of order and I pay by money order.

Ordered 10 OZ of gold and was shipped 10 0z os silver. Was supposed to be UPS and came by mail. Wired money on 2/11 and didnt recieve until 2/22. The customer service is terrible. They dont even understand the metals business and obviousley cant tell the difference between an ounce of gold and silver. Do not trust these people with your money.