JM Bullion

Ordered by CC and was told no tracking number could be given because of security reasons? Well the odd thing is other bullion dealers where I used a CC were able to issue a tracking number just fine. So that made me immediately question their integrity. I'm concerned about my order. Glad I used a CC so there is some recourse regarding the possibilities of fraud. I hope I'm wrong and my order is delayed because of weather?

My order took way longer than expected but they said they were moving and I was a new customer. But what shocked me was when I picked up the package from my mail box,I heard coins banging against each other. Opened package and the silver rounds,Walking Liberty and Maple leaf silver coins were thrown into one plastic bag. Only the silver bar had a case. Liberty and leafs sell above spot and one would think they would at least put them in a plastic sleave or offer to at an extra cost. Since then I have ordered more silver from JM Bullion and I hope this was a one time thing. I would NEVER order any gold coins from JM if the packing is non exsistant. They do have the best prices and free shipping but I would have paid extra to have my silver coins and rounds put in a sleeve.

My credit card was charged on Feb 8th. It's now the 21st. On the JM web site it showed the items as being available and ready to ship. I have left emails to find out when I would get a tracking number. I tried calling without success,even when I tried to call orders I just got a recording and put on hold. I did not get a response even after several minutes. The "live chat" option has NEVER worked.I just recieved a tracking number on the 20th for UPS but when I try to track it only that shows a label was made not that the package arrived at UPS for shipping. I have not recieved any official response to my detailed emails to their response email page. The prices seemed right, they had great reviews on another site. I really thought I was dealing with a reputable company. If I do not get a real tracking soon I will be contacting my credit card company to dispute this charge. I wish the best to all the people still waiting. I will update this if problem is resolved. Buyer Beware

If you are buying and selling metals quickly,then yes,the delivery times are gonna hurt but if you're in for the long run the delivery wait is no big deal at all.I've waited weeks for an order but again,I'm holding so I don't care how long the delivery takes.Also,as long as the metals are not damaged price is the most important thing and their prices are the best.

Do not purchase from JM Bullion. I have 3 orders and over 3k invested with these idiots, all cashiers checks. 4 weeks and still not shipped despite showing a tracking number. DO NOT ORDER,DO NOT ORDER

Ordered a large number of silver rounds. Price was set at date of order even though my personal check had to clear. Shipping was delayed due to multiple winter storms in NE. Can't blame JM for that. I inquired by email and received prompt response. Received shipment 18 days after order. Free shipping, good price, rounds are beautiful and packed in plastic containers. No complaints here.

Jm bullion where to begin. Well in the last 30 days I've spent over $8,000 with jm. My first few orders came in a fairly timely manner but it seems as though the bigger the order the less timely the order. My order was placed on January 30th and have still not received my order. They have answered the phone 1 time out of 50 attempts to contact them, all during business hours! (Quick tip) if you can't get through on the phones, choose option to place a order over the phone, then ask that person your order questions:) it seems once they take your money, customer service vanishes into thin air! I did receive a $5 coupon and a apology via mass email, but unfortunately doesn't help me turn a profit from the last spike in the price of silver. A $5.00 coupon doesn't make me $2.20/oz on a 100oz bar I've never received as of yet!

If I could access my account I would provide the order number. For some reason my login ID and password won't work with the web site. As soon as I am able to reach a customer service agent I will immediately cancel my order and request a refund. I have been waiting over two weeks for my order to ship and no joy. The customer service agent was very casual in explaining the delay in shipment. Blamed it on the weather and said to give it a day or two and check again. I checked again a "day or two" later and the status indicated that the USPS had been "notified" of impending shipment. Anyone can type this statement into the status and it is completely useless. I would not buy from this organization again and would highly recommend to anyone that is considering doing business with JM Bullion to look elsewhere. I'm actually beginning to wonder if this company is legitimate and whether or not I will see my payment again, let alone the silver bars I ordered. I also sent an email inquiry asking about my order through the customer contact link and received no reply.

First time order and Never will order with JM Bullion again. They do not honor the promised delivery times of 5 days upon payment-took 3 weeks, coin was improperly packed (coin laying loose in bubble wrap, not secure) and damaged. Ordered on 01/29/14; payment cleared 01/30/14; received order on 02/14/14. Called customer service multiple times and was advised it had shipped and should be shortly received, which was not the case. On 2/12/14 I called to cancel order due to failure to deliver and I was basically told I couldn't due to their policy that orders had to be cancelled within 5 days???

Yes, I understand their first orders take longer to ship in order to prevent fraud. CC cleared on the 3rd, as of the 15th, nothing. Live chat told me week before last it would ship. Since them, I have received the same canned answers, meanwhile USPS has not received the item. I was guaranteed it would have shipped by now. Snow or not, as a business owner I have received and shipped several packages throughout the last few weeeks with little delay. If they were honest in their shipping times, I would appreciate it better than being jerked around via canned answers on live chat. Meanwhile their phone line is not working due to "weather and volume" As far as them moving to a new location, great but so what. Dont advertise fast shipping and great customer service if you can't back it up.