JM Bullion

I recently placed an order for gold coins. I mistakenly chose wire transfer. I called to change the payment option to credit card and they said it could not be done. That once the order was placed it could not be cancelled without incurring the cancellation fees. They further tried to tell me the reason was two fold. The credit cards don't get them their money fast enough and it is not as secure as a paper check or wore transfer. "Really?" I originally just wanted to change the payment method, but after hearing those excuses I cancelled the order and will let Amex fight with them to get my cancellation fee charged back toy card. Which based on this situation is going to happen. I have been in retail for over 25 years and never heard of such bad customer service policies. I will be notifying the bbb as well.

Received as ordered. Shipping time was excellent on first order . Couple extra days on second. May have been how the weeks fell out. Good pricing. Better than scottsdale. Usually within a few dollars of Provident - on what i order at any rate. Hope this helps if your concerned as usually bad reviews get more press.

I have spent around 50,000 dollars with jm and ive never had a big issue. During the major sell of last year silver became high in demand and it took about a month after my check was cashed to receive my metal. All good though the other orders ive placed have all come in a week or so. Good prices and good shipping rates.

I ordered on 1/1/14 and sent the check on 1/2/14. After 12 days they charge a credit card saying I never sent it. Where is the customer contact, customer service, discussions, questions etc? No where. It was a mistake to do business with people who create a structure so they can have the opportunity to take money for doing nothing other than sending an email canceling an order they likely never intended to send. This appears to be a deliberate misrepresentation. Avoid this outfit as they don't appear to trustworthy.

received shipment in a timely period. however, did not receive what i ordered.. with my order, i had ordered an equal number of peace silver dollars and morgan silver dollars. what was received was all peace silver dollars.. even though they were the same cost, i was disappointed. would i order from this dealer again? yes, but i would order in such a way that they could not substitute...

First off let me tell you to stop any orders you may have with this company and seek any other company - "Any" company will provide you with better service than this company. Let me explain. On their main page their "Mission Statement" is written: QUOTE: "Our customer service has been and will continue to be a priority. Should you have a question about prospective orders, orders in processing, or completed orders, simply contact our phone support, live chat support, or email support for a prompt response. We are always willing and able to assist you with an existing order or to answer any questions that you may have." Unquote. This could not be further from any truth that there is. I placed an order on 12/2/2013 and my credit card was charged that same day. My order sat in Limbo Land for 2 weeks... I tried to contact them through various means - all of which did not work. Their phone tree ran me through hell and back. Their Chat never worked - "NEVER". Finally, I phoned and had to Pretend I was a "Buyer" wanting to place an order. Someone answered the phone and looked up my account. He assured me that my order would be placed into the "Ship Out" status that day. 4 more days went by before I seen that my account finally read "Shipped". F. Y. I. I Never Did Receive A Tracking Number. They Provide They're Own Tracking Info Within House - So You Never Know What The Real Status Is??? Yes, I received My Order - Finally. But, I have used other companies and have had my orders placed, paid for, shipped and received in just days - not weeks like this company. And... I have always been able to reach someone - especially when I have spent "Thousands Of Dollars" with them. It's Your Call - It's Your Money! I'm Just Letting You Know My Experience - Like Lots Of Others Here. For Each Positive Review - I See That There Is 5 Negative. That Speaks Volumes In My Book.

I usually deal with APMEX.... This was my first purchase of 3-1 ounce Pamp Susie Gold Bars for 3,800.. I sent a cashiers check to a mail drop in North Carolina...The day after the check was mailed I googled JM Buillion for reviews and it started to make me nervous as if I was taking a gamble at the craps table... However, the most recent reviews were good so I sat back and let the process take its course.. I followed my account details on their website and they did hold my cashiers check for about 10 business days after receiving it.. However, even though this was a cashiers check, it is clearly stated in their policy that they hold all checks... As a business owner I understand that it can take up to 10 days depending on various banks to clear checks because that is how long it takes for the business to find out if the check was legit or bounced... It used to take up to 14 business days for me to find out via a letter from my bank stating that a out of state check has returned NSF or bounced... Even though some banks clear checks faster than other banks... So, regardless if the client check clears in two days or 10 days, JM holds all checks out to 10 business days just to be on the safe side which is a smart business practice...Why don't they just call their bank to see if the check cleared, you may ask? From my personal experience, I once had an issue as a Ebay seller. I received a out of country check from Canada for 2,000... I deposited the check and after 4 business days the buyer insisted that I ship the item as the check cleared on his end... Since the buyer was so eager to get his gold and to avoid a negative feedback rating, I went ahead and called my bank to inquire if the check has cleared the buyers account yet... My bank said yes it did and to go ahead and ship.. Long story short, 12 days later I get an automated mailing from my bank that the check bounced due to unable to locate account, CLOSED ACCOUNT... So I lost 2,000 as the check was returned...JM Bullion does not go into great detail as to why they hold all checks to see if they bounce but all business owners already understand why they have this policy... Anyway, I received my 3 gold bars about 5 business days longer than it would have taken with APMEX (about 2 weeks total) and saved about $30.00 plus $10.00 shipping equals $40.00 total over the APMEX price...JM Bullion 1 ounce gold bars are about $30 over spot for only 1 bar minimum when you would have to buy about 4 or 5 bars to get $40 over spot with APMEX... They are a newer company and anyone complaining is probably another competitor that is jealous of the cheap prices or they just do not have nothing better to do and did not read the terms... I am so glad I found JM Bullion and their prices beat Gainesville Coins too!

I have ordered 3 times from this company. Each time, they delivered as promised. The paper check shipments are a little slower, but I would expect them to protect themselves. Wire payment shipments move promptly. I am new to purchasing gold and silver, and I feel no need to look for a different supplier. The product quality is as advertised, the communication process is accurate, and the orders ship as promised. I have dealt with customer service on 1 occasion, and was pleased with the experience. I have read the negative reviews, and have to believe that those people had unrealistic expectations. This is a quality company, and I consider myself a loyal customer.

We have made several orders from JM Bullion and all orders were excellent. I have not found any precious metal sellers that beat their prices and BBB gives them a A- rating. They let you know when your payment is received, when your shipment goes out in transit, where it is at in transit and the day you will receive the order. They put the order in your hand with your signature, it can not get any easier than that. HH

Date & Time Status of Item Location December 17, 2013 Depart USPS Sort Facility HARRISBURG, PA 17107 December 16, 2013 , 4:53 pm Processed at USPS Origin Sort Facility HARRISBURG, PA 17107 December 13, 2013 , 4:45 pm Dispatched to Sort Facility LANCASTER, PA 17601 December 13, 2013 , 2:50 pm Acceptance LANCASTER, PA 17601 December 12, 2013 Electronic Shipping Info Received my order been floating around Pa for five days I think it is in Amish community and they are delivering my order by horse and buggy .Provident had my order in my hand in three days JM bullion no good at all