Provident Metals

Purchased 100 2014 Silver Canadian Maple Leafs in April. 20 of them arrived with black grease marks over the coins. Requested RMA and received response and replacement coins relatively quickly. However of the 20 replacement coins, 1 still had the black grease marks issue. Requested another RMA, and this time there was no response. Called in and was told they are flooded with emails and will respond within 1 week. Well it has been 2 months and no response. Extremely disappointed in Provident's lack of service and commitment behind their product. Will no longer purchase from Provident.

Everything went smooth. The items were received on time. Ordering was easy. Will buy from again.

Received what I ordered. The 10 pound bar is awesome. All good for me. Thanks

Provident Metals shipped my coins with no bubble wrap, newspaper or other protective material. One of the coin tubes cracked and I received half of the Almost Uncirculated Morgan Silver dollars significantly scratched. I had ordered $3,200 worth of coins, appoximately $700 dollars worth were scratched due to improper packaging. In e-mailing a rep and having a phone conversation, I stated they should pay for shipping that included a signature receipt of the merchandise I was returning. They sent me a label that would have no proof that I returned the merchandise so I had to pay another $14 to return the coins. I thought it was better to lose $14 on shipping than the $700 worth of coins. I received an automated e-mail stating they received my returned coins. Its been three days and a phone rep stated they will be reviewing the return. My thoughts were you wanted my payment postmarked the next day but you haven't looked at the coins I returned, made me pay to ship them back and are delaying the return of my new coins? How was my order not a priority? If Provident Metals steals my coins I will be taking them to court for the value of my coins and file with the Better Business Bureau. I asked the phone rep I spoke to on 3/14/2014 if he were in my shoes would he ever do business with his company again? He said yes. This company is clueless when it comes to accountablility and how to be a reputable company. I will never do business with them again.

I am a repeat customer with Provident Metals and a very satisfied one at that! I have tried many others out there, and few come close to Provident's selection, price, and turn around time. I'm like a kid in a candy store there. I've bought silver eagles,90% junk silver,40% junk ,35% war nickels, Silver Rounds,Canadian Maple leaves and even some of their copper bars and Rounds. Always get what I ordered and what is described, and get it at a fair price and quickly. Never an issue, never a delay of more than a week in shipping times, and the shipping rates are reasonable unlike some. Better still is they offer free shipping when you pick up certain offered items.. I've used that method alot. Its refreshing to see a seller out there that gives value and Service to their customers...some do one or the other, both Provident does it all.

Provident used to be great. I've ordered from them many times. It seems like recently, things have gone downhill. I placed an order a few days after Christmas. It took about 2 weeks before my payment was even recorded, so I contacted support. No response. Then, 2 weeks later, my order hadn't shipped yet. I contacted support again, NO response. I finally received my order .. no problem with the contents... but it took over a month!

I ORDERD ON THE 26TH, CREDIT CARD, ORDER NEVER SHIPPED UNTILL THE 30TH, STILL HAVE NOT SEEN IT, POST OFFICE SAID THEY LOST IT, I AM WAITING TO SEE IF PROVIDENT WILL GET MY MONEY BACK OR REPLACE, I HOPE IM INSURED, THEYRE WEBSITE SAYS I AM, WE WILL SEE, I HAVE CONTACTED THEM, NEVER ANSWER THE PHONE, NEVER GET A RESPONCE FROM EMAIL, I WILL JUST WAIT AND SEE IF THEY DO RIGHT BY ME, ONLY HAD ONE RESPONSE BY PHONE, HAVE BOUGHT BEFORE, NO PROBLEMS, MY CONTINUING TO BE A CUSTOMER IS BASED ON THEYRE ACTIONS, WE WILL SEE.

Have ordered twice from Provident . Waiting on a third order. Both were received as expected. First order took a couple extra days but not enough to complain about. Pricing seems good to me and I don't have to prepay so i give them a thumbs up.

Their catalog of gold panda coin lists 2014 coin at one price. It also shows a picture of a much older coin at a higher price. The older coin does say that it is a year of their choice. I paid for the higher price coin and received the 2014 cheaper coin instead. They claim that it is a coin of their choice and they do not have any older coin. Why would they put an ad up for a older coin at a higher price while they know that there is no other older coin available. They refused to refund the difference in price between the older and 2014 coin.

CALLED TO CHECK ON ORDER, WAS TOLD TWICE THAT IT WOULD SHIP TODAY,PAID A WEEK AGO,WAS SHOWING IN STOCK,NOW ITS NOT,DID NOT SHIP,THE GUY SAW WHAT I ORDERD AND CHUCKELD,PISSSED ME OFF