Provident Metals

Apmex: Never any problems JM Bullion: slow-to-nonexistent customer service unless you call to place an order-- don't select customer service option as no one picks up, and email response takes a week--but great shipping like Apmex. Westminster: scratched product, good customer service email response time, good shipping. PROVIDENT: slowest shipping, scratched product, poor quality control. Whoever makes the Zombucks coins sent them a batch of silver Morgue Anne rounds marked .999 fine copper, which they sent to me. Way to pay attention, Provident. They never responded to my inquiry about it until I posted a bad review, then I got a hostile-toned message from a customer service agent on VM that sounded like he'd chew me out if called back. Haven't tried Gainesville yet but why bother? I'm sticking to Apmex for selection and JMB for low cost and free shipping.

I ordered 30 days ago. Paid wire transfer immediately. They promised they would ship xmas week, then promised it would ship Jan 3. Then promised it would ship the week after. Its Jan 17th and they haven't shipped yet. 1 Month is not acceptable.

I placed two orders 5 days apart. The last order was received first and the first order received two weeks later. In defense, you will receive the order, but it may take longer than expected and promised. Their customer service will contact you in a timely manner and the shipping and product costs are very reasonable. I will order again from this company.

Fourth order that I have placed with them, and spent 10x more on this one than the first three. Product overall is quite nice, IF you manage to get it shipped! Placed the order on 12/27/13, cashier's check received and payment confirmed on 12/30/13. Thirteen days and three phone calls later, and still no product. I was promised that it would ship last week, I called again today and was promised that it will ship no later than Wednesday. The representative stated that "there was a glitch" on the website and orders are being shipped "out of order". I don't believe her. Most of the items I ordered are now showing as out of stock or stock delayed (absolutely everything I ordered was in stock when they confirmed my payment). It's becoming evident that they are trying to put me off until items are back in stock again. My patience is wearing extremely thin. Running a business in a dishonest and unethical fashion will only run the business into the ground. Either $**t or get off the pot, Provident!

I ordered and paid for a small order (less than $300) on Dec 19, 2013. I called a week later and they said they were slow because to the Christmas vacations. Last week I sent an email and was led to believe the products would be shipped by the end of the week. It Is January 13th and I have not yet received a shipment confirmation. I paid with direct deposit but if I had not I would have contacted my credit company and had canceled the charges at this point. Buyer Beware!! I was hoping to give these as gifts for Christmas. Maybe 2014.

I couldn't be happier with Provident... I have made 5 separate purchases since April 2013. All were on-line orders, paid with a cash bank wire. I got immediate e-mails back on my order & payment received, usually same day. The 3 silver buys took about 7 to 10 days to deliver at my door. Both gold buys processed in an amazing 2 days and I had both at my door on day 5 from ordering/paying! So, not sure about others having slow delivery, but all 5 of my transactions could only be rated as "OUTSTANDING"! I used to buy from The Tulving Company in Kalifornia. Ha. NEVER again! My last big gold buy was 5 weeks delayed. The never returned e-mails, and when I called kept getting told they had no idea when they'd ship. Had to have my PM IRA COO call Hannes direct and demand shipment. He shipped the next week, thank God. AVOID Tulving, that's all I can say! Stick with Provident Metals, I am. My new #1 source. Best prices, fastest shipping, most reliable I have found. Happy stacking!

I ordered near the Christmas/New Year holidays on December 23rd. Seventeen (17) days later and it still hasn't shipped! And I paid by eCheck/wire. It doesn't matter. They had a notice that shipping was slow due to holidays, but you know what? Their web site says, "Enjoy fast, simple and secure purchases" but that's all from their point of view, not yours. They take your money fast, simply and securely, then hold onto it a long, long time and always make excuses about how long it takes to package and ship. Then they send out the product on a snail's back. I have to wonder if they even have the product in stock. It feels like they're buying it from someone else after my eCheck/wire is cleared quickly. I've ordered with them several times and it's the same every time. This is a bad business sign. I strongly recommend trying someone else.

Ordered by C.C. 12/3 with a free shipping option. Had my metal in hand when i got home from work 12/16. I am thrilled with my bars, coins, and rounds. All arrived in excellent condition. It was a complicated order that was filled perfectly. I will continue to use Provident for their selection and pricing. I work to hard for my money to let it sit in the bank as numbers on paper, getting eaten by inflation. Metal seems more like real money to me- so I am going to keep buying through the bottom. Hopefully twenty years from now I will have a comfortable retirement. If not, at least when I open my safe I'll have a bunch of pretty precious metal to look at right next to the rifled steel tubes- thanks Provident. I am eagerly awaiting my next delivery. Stack-on and keep on stacking.

I've bought thousands of dollars from Apex, Gainsville, and JM Bullion. You know what they all have in common? Fast shipping.. because I paid with a credit card. Most were shipped same day if not, the next day. I ordered from PM Thursday Morning around 7AM... Which means they had all day Thursday, All day Friday to ship 2 simple products. I Paid with a credit card and was already charged. It's Monday and not being sent out yet.. Really? ... They emailed me and said it would send by the 16th... So it's going to take 1 f'ing week to ship 2 bars of Copper?......... Ridiculous.., Save your money and use APMEX, Gainsvile, or JM Bullion. Never buying from these guys ever again.

Ordered 2 products on 11/20 Sent Wire Transfer on 11/21 Shipped out on 11/26 after the weekend Received it 11/27 at 8:30 AM They definitely beat my expectations. I thought it would be here around christmas but it was much faster. Would buy again.