When I called Texas Precious Metals I was transferred to a rep that asked me questions about my coins and gave me the price over the phone. The price was exactly what I researched they were going for on-line. They emailed me a UPS Shipping label so I could send the coins to them. I've never sold gold coins before and was hesitate to send the coins without any money because when you send something it is gone. But, the day they received them they emailed me and told me everything was great with the coins and they would deposit the money in my account the next day which they did. It was a great experience and this is a company you can trust when selling your gold.