Review Detail
Slow to respond when you want to sell back
Reviewed by
Richard |
March 09, 2018
When you want to buy, they give great fast service. But, when you want to sell back, they are very slow to responding to emails or phone messages. I have sold back some gold bars in the past, and it took them a couple of weeks to reply to me. I am wanting to sell back some more gold bars, sent them three emails and left one phone message. They have yet to reply as the price of gold drops.
Customer's Experience
Did You Receive What You Ordered?
Would You Purchase From This Dealer Again?
When you want to buy, they give great fast service. But, when you want to sell back, they are very slow to responding to emails or phone messages. I have sold back some gold bars in the past, and it took them a couple of weeks to reply to me. I am wanting to sell back some more gold bars, sent them three emails and left one phone message. They have yet to reply as the price of gold drops.
| Overall rating | 2.0 | |
| Shipping Time | 1.0 | |
| Customer Service | 1.0 | |
| Buying Experience | 4.0 |
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Extremely poor customer service. Completely unresponsive to my sell-back request. No call-back after leaving multiple voicemails. AVOID THIS DEALER!
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