GoldSilver.com

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GoldSilver.com

Company Overview

 
3.9 (28)

Location

State
California
City
Santa Monica
Address
PO Box 1129
ZIP
90406

Contact Information

Phone
(888) 319-8166

When investing large sums of money in gold and silver bullion, deal with a company with integrity, experience and commitment to customer satisfaction.

GoldSilver.com is based in Southern California and owned and operated by Mike Maloney, author of the best-selling book Guide to Investing in Gold and Silver, which has sold more copies than any other book on investing in gold and silver bullion.

Mr. Maloney is precious metals advisor to Robert Kiyosaki, the world-famous financial guru, motivational speaker and author of the runaway best-seller Rich Dad, Poor Dad.

The world-famous multilingual GoldSilver.com website offers much more than an online bullion shop for placing orders. Users can interact with the company, peruse investment newsletters, order books, stay up to date with the latest industry news, and much more.

GoldSilver.com is dedicated to providing a professional investment package tailored to their customers’ needs. They offer investment consulting, storage and shipping of gold and silver bullion coins and bars. Their team of experts is ready to serve you.

User reviews

Average user rating from: 28 user(s)

3.8
 
Overall Rating
3.6
 
Shipping Time
4.2
 
Customer Service
3.7
 
Buying Experience
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Ratings (the higher the better)
  • Shipping Time
  • Customer Service
  • Buying Experience
Customer's Experience
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Comments
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STAY WAY. STOCK TRICKS. WON'T HONOR SHIPPING. NO REFUNDS.

Reviewed by Miguel Rabago | August 06, 2015

So today, after 3 weeks waiting, was the date they should have shipped my order.

As my previews review explained, these guys sell items they do not have. I for one did not see their SUPER TINY disclaimer under the picture stating they will ship after 3 weeks.

Of course all the other serious sellers will have HUGE banners, even pop-ups, WARNING YOU that your order could be A COUPLE OF DAYS late.

This is not the case with GoldSilver, they sell stock they do not have, with a tiny disclaimer.

OK, I will suck it, and wait. Then the day of the shipping comes and they say I have to wait ANOTHER WEEK!

What is keeping these guys from telling me this every week? Have I been robbed?

If you don't hold it you don't own it, do you?

Well think twice before sending these guys your money, they are SPECULATING with it.
I do not know if I have been swindled, I put my modest year savings into a purchase and waited a month and nothing has been sent to be held.

I asked for a refund but they offered me to sell it back to me CHEAPER!! FOR **** SAKES, they want to make money out of an order they never fulfilled and they did not honor!

STAY AWAY FROM THESE GUYS, honest to god suppliers will be STRAIGHT FORWARD about stock and ship right away or OTHERWISE CLEARLY STATE IT BEFORE YOU PAY.

Horrible experience, I am trying to hold silver in case of emergencies and I do not have silver nor money to buy another essentials.

Dreadful experience.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
So today, after 3 weeks waiting, was the date they should have shipped my order.

As my previews review explained, these guys sell items they do not have. I for one did not see their SUPER TINY disclaimer under the picture stating they will ship after 3 weeks.

Of course all the other serious sellers will have HUGE banners, even pop-ups, WARNING YOU that your order could be A COUPLE OF DAYS late.

This is not the case with GoldSilver, they sell stock they do not have, with a tiny disclaimer.

OK, I will suck it, and wait. Then the day of the shipping comes and they say I have to wait ANOTHER WEEK!

What is keeping these guys from telling me this every week? Have I been robbed?

If you don't hold it you don't own it, do you?

Well think twice before sending these guys your money, they are SPECULATING with it.
I do not know if I have been swindled, I put my modest year savings into a purchase and waited a month and nothing has been sent to be held.

I asked for a refund but they offered me to sell it back to me CHEAPER!! FOR **** SAKES, they want to make money out of an order they never fulfilled and they did not honor!

STAY AWAY FROM THESE GUYS, honest to god suppliers will be STRAIGHT FORWARD about stock and ship right away or OTHERWISE CLEARLY STATE IT BEFORE YOU PAY.

Horrible experience, I am trying to hold silver in case of emergencies and I do not have silver nor money to buy another essentials.

Dreadful experience.
Overall rating 
 
1.3
Shipping Time 
 
1.0
Customer Service 
 
2.0
Buying Experience 
 
1.0
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DO NOT PURCHASE FROM THIS COMPANY

Reviewed by Pamela Shimek | July 27, 2015

Do not order from this company. I placed an order July 9, 2015, my check cleared the bank July 13th. They have yet to ship my order, fourteen days after they received payment.When I called customer service they told me they did not enough product and possibly it would be shipped to me by the end of next week. How can you sell something you don't have!!!!!!

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Do not order from this company. I placed an order July 9, 2015, my check cleared the bank July 13th. They have yet to ship my order, fourteen days after they received payment.When I called customer service they told me they did not enough product and possibly it would be shipped to me by the end of next week. How can you sell something you don't have!!!!!!
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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SELLING WITHOUT STOCK

Reviewed by Miguel A. Rabago | July 19, 2015

Completely unacceptable.

I have no idea how they operate, but I paid for my order this week and AFTER I paid they tell me the order will take 2 to 3 weeks to be shipped.

I feel they are using my money to speculate instead of to sell me their stock. I said this because they keep offering stock they do not have and with prices going down, they are obviously trying to buy at a lower price from their supplier.

I will NEVER buy from them, I am sure they will eventually ship, but when you trust them with your savings in a time of economic tribulation what you need is CERTAINTY, HONESTY and INTEGRITY.

Other suppliers pause their operations until they get their stock back, or they advise you up-front of delays in shipping. But these guys will make you believe you are buying their stock, for all you know they are gambling with your money for 2 or 3 weeks.

DO NOT USE THEM.

Texmetals.com have a 1-3 day policy and they say it upfront: WE DO NOT SELL WHAT WE DO NOT HAVE.
Now that is the girt and honesty you want from a dealer you trust your life savings to.

I have not received a tracking number 3 days after purchasing and won't receive a tracking number (let alone my package) in 2 or 3 weeks.

I am writing this before the waiting line is up, but my review is about their dishonesty about stock.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
Completely unacceptable.

I have no idea how they operate, but I paid for my order this week and AFTER I paid they tell me the order will take 2 to 3 weeks to be shipped.

I feel they are using my money to speculate instead of to sell me their stock. I said this because they keep offering stock they do not have and with prices going down, they are obviously trying to buy at a lower price from their supplier.

I will NEVER buy from them, I am sure they will eventually ship, but when you trust them with your savings in a time of economic tribulation what you need is CERTAINTY, HONESTY and INTEGRITY.

Other suppliers pause their operations until they get their stock back, or they advise you up-front of delays in shipping. But these guys will make you believe you are buying their stock, for all you know they are gambling with your money for 2 or 3 weeks.

DO NOT USE THEM.

Texmetals.com have a 1-3 day policy and they say it upfront: WE DO NOT SELL WHAT WE DO NOT HAVE.
Now that is the girt and honesty you want from a dealer you trust your life savings to.

I have not received a tracking number 3 days after purchasing and won't receive a tracking number (let alone my package) in 2 or 3 weeks.

I am writing this before the waiting line is up, but my review is about their dishonesty about stock.
Overall rating 
 
3.0
Shipping Time 
 
1.0
Customer Service 
 
5.0
Buying Experience 
 
3.0
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Still Waiting for my oder...

Reviewed by N | June 29, 2015

I ordered Silver from this site. It's been almost 3 weeks that they have had my money, and I still do not have a tracking # for the order. Use APMEX I placed an order with them the same day, and got the shipment that same week.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I ordered Silver from this site. It's been almost 3 weeks that they have had my money, and I still do not have a tracking # for the order. Use APMEX I placed an order with them the same day, and got the shipment that same week.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Unacceptable Service

Reviewed by ML | October 10, 2014

I was given an expected delivery date and NO Delivery, Called Post Office, It STILL hasn't left LA. No update information. GOLD SILVER has had my money for 2 weeks now, before expected delivery.
THIS is TOTALLY UNACCEPTABLE. It's not like I ordered shampoo.
I have a considerable amount of money taken from my savings and they could care less about their customer service in getting my purchase to me in a timely manner.
They offered to send me a book and CD; like that's going to make it better.
Most people know "can't trust the P.O; so WHY do they use them?
They make plenty of money on our orders; they should be more caring about getting our orders to us in a timely fashion. NOT wait 2 Weeks!
ALL they are interested in is taking our order. After that: they don't care.
I'm SURE I can get better service and perhaps better deals elsewhere!
They have had my LAST order.
And I feel it is my duty to report this to everyone I know. Wouldn't want others to be misled.

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
I was given an expected delivery date and NO Delivery, Called Post Office, It STILL hasn't left LA. No update information. GOLD SILVER has had my money for 2 weeks now, before expected delivery.
THIS is TOTALLY UNACCEPTABLE. It's not like I ordered shampoo.
I have a considerable amount of money taken from my savings and they could care less about their customer service in getting my purchase to me in a timely manner.
They offered to send me a book and CD; like that's going to make it better.
Most people know "can't trust the P.O; so WHY do they use them?
They make plenty of money on our orders; they should be more caring about getting our orders to us in a timely fashion. NOT wait 2 Weeks!
ALL they are interested in is taking our order. After that: they don't care.
I'm SURE I can get better service and perhaps better deals elsewhere!
They have had my LAST order.
And I feel it is my duty to report this to everyone I know. Wouldn't want others to be misled.
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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Smooth Order

Reviewed by Merrill | March 14, 2014

The ordering process went without a hitch. The item shipped when they said it would ship and I soon received the items thereafter. All around an easy and smooth purchase. Will buy from again gladly.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The ordering process went without a hitch. The item shipped when they said it would ship and I soon received the items thereafter. All around an easy and smooth purchase. Will buy from again gladly.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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No Thx

Reviewed by jha | August 17, 2013
Last updated: July 26, 2015

-

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
-
Overall rating 
 
1.0
Shipping Time 
 
1.0
Customer Service 
 
1.0
Buying Experience 
 
1.0
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The Offer Great Service and Insight

Reviewed by Jaime | August 06, 2013

I called these guys as I mulled over what mix of gold and silver to get and which products made most sense for me. The team at GoldSilver was great. Omar answered all my questions and helped me make the right choice for my objectives ( privacy over low premium ).

These guys know the business and gave me insights I would never have gotten anywhere else.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
I called these guys as I mulled over what mix of gold and silver to get and which products made most sense for me. The team at GoldSilver was great. Omar answered all my questions and helped me make the right choice for my objectives ( privacy over low premium ).

These guys know the business and gave me insights I would never have gotten anywhere else.

Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
Was this review helpful to you? 

Expensive...very expensive

Reviewed by Brock | June 23, 2013

I originally ordered form GoldSilver.com because they seem to offer alot of information about the silver market that could be trusted and Mike is all over the internet talking about silver so I felt I could trust them.

They play alot of games with fees. The shipping is ridiculously expensive, but if you know what to say, you can get a 'coupon' to reduce the shipping cost....which is still too high even after the coupon.

Their storage fees are marked up from the original supplier, which for me was Brinks in Salt Lake City. I went directly to brinks and ended up saving 50% (at least) on my storage fees. Which by the way, is where GoldSilver.com ships some of there product from. If you have storage at brinks and they "ship" from the same facility....they will still charge you shipping if you dont ask for it to be waived. When they tried to charge me shipping from the same facility I was storing my silver at, red flags went up big time.

I will not even get into their buy back pricing or their shipping costs if you want the product shipped from brinks and you use GoldSilver as your dealer.... I was told the fee would be .09% of product cost .....ridiculous.

I prefer to deal with a company who is a lot more straight forward.....too many games going on here.... to be fair, I appreciate their website when it comes to an information hub about precious metals...but as a dealer with good prices, forget it. There are too many other trusted dealers not playing the "fee game". At least that was my experience. Perhaps others have had a better experience.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
I originally ordered form GoldSilver.com because they seem to offer alot of information about the silver market that could be trusted and Mike is all over the internet talking about silver so I felt I could trust them.

They play alot of games with fees. The shipping is ridiculously expensive, but if you know what to say, you can get a 'coupon' to reduce the shipping cost....which is still too high even after the coupon.

Their storage fees are marked up from the original supplier, which for me was Brinks in Salt Lake City. I went directly to brinks and ended up saving 50% (at least) on my storage fees. Which by the way, is where GoldSilver.com ships some of there product from. If you have storage at brinks and they "ship" from the same facility....they will still charge you shipping if you dont ask for it to be waived. When they tried to charge me shipping from the same facility I was storing my silver at, red flags went up big time.

I will not even get into their buy back pricing or their shipping costs if you want the product shipped from brinks and you use GoldSilver as your dealer.... I was told the fee would be .09% of product cost .....ridiculous.

I prefer to deal with a company who is a lot more straight forward.....too many games going on here.... to be fair, I appreciate their website when it comes to an information hub about precious metals...but as a dealer with good prices, forget it. There are too many other trusted dealers not playing the "fee game". At least that was my experience. Perhaps others have had a better experience.
Overall rating 
 
2.7
Shipping Time 
 
4.0
Customer Service 
 
3.0
Buying Experience 
 
1.0
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Never Again!

Reviewed by Amy | April 17, 2013

My first and last time buying from these guys. Usually we buy local, face to face , with a dealer. This time we tried buying online during the big decline in prices. Never again from this company. I thought I " locked in" once I hit the button, but then it makes you put all you mumbo jumbo in, including credit card info. By the time your done, your locked in price changes...drastically. Im pissed and will not tell anyone about these guys. My price differs by $200. And that makes me very upset. Considering, other sights have the same item for LESS! I called and was told that once you hit that button to order, you have to skip steps 1 and 2 and go right to step 3 to " lock in" the rate. LOL umm, say again.... Lesson learned. I literally just ordered my goods and sent the money off via bank wire so I cannot comment on anything else. Oh yeah, and for my distress they gave me a promo code for a discount of 1/2 % on my next order..LOL really? Still giggling with that one. :-(

Customer's Experience

Did You Receive What You Ordered?
No
Would You Purchase From This Dealer Again?
No
My first and last time buying from these guys. Usually we buy local, face to face , with a dealer. This time we tried buying online during the big decline in prices. Never again from this company. I thought I " locked in" once I hit the button, but then it makes you put all you mumbo jumbo in, including credit card info. By the time your done, your locked in price changes...drastically. Im pissed and will not tell anyone about these guys. My price differs by $200. And that makes me very upset. Considering, other sights have the same item for LESS! I called and was told that once you hit that button to order, you have to skip steps 1 and 2 and go right to step 3 to " lock in" the rate. LOL umm, say again.... Lesson learned. I literally just ordered my goods and sent the money off via bank wire so I cannot comment on anything else. Oh yeah, and for my distress they gave me a promo code for a discount of 1/2 % on my next order..LOL really? Still giggling with that one. :-(
Overall rating 
 
2.7
Shipping Time 
 
3.0
Customer Service 
 
4.0
Buying Experience 
 
1.0
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TOOOOO Expensive!!!

Reviewed by Sammy | July 02, 2012

These guys are so expensive. Tried them out to see if they really were that great, but nothing too special here. Shipping times were okay, service was good, but the high prices are not worth it.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
No
These guys are so expensive. Tried them out to see if they really were that great, but nothing too special here. Shipping times were okay, service was good, but the high prices are not worth it.
Overall rating 
 
2.0
Shipping Time 
 
1.0
Customer Service 
 
4.0
Buying Experience 
 
1.0
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Jackie

Reviewed by Jackie Anderson | March 13, 2012

Goldsilver under-promises and over delivers in all aspects of the company.
Shipments arrive before the ETA dates. Questions are answered very timely.
The staff is committed to keeping their customers educated.
This is the company to go with ALL the way--Bravo!!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Goldsilver under-promises and over delivers in all aspects of the company.
Shipments arrive before the ETA dates. Questions are answered very timely.
The staff is committed to keeping their customers educated.
This is the company to go with ALL the way--Bravo!!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Top Notch Info and Service

Reviewed by Hank | March 13, 2012

The staff, Mike Maloney, and the website give the best most insightful information on the why's, how's, and what's of investing in gold and silver. They answered all my questions and are very responsive.

I cannot recommend them highly enough!

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
The staff, Mike Maloney, and the website give the best most insightful information on the why's, how's, and what's of investing in gold and silver. They answered all my questions and are very responsive.

I cannot recommend them highly enough!
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Excellent Company

Reviewed by ontheup | February 23, 2012

Great to buy from – great to sell to. An all around professional and honest company.

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Great to buy from – great to sell to. An all around professional and honest company.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by Rick | January 22, 2012

Impressive presentation and organization but not much underneath. Average prices and slow shipping. Still ok to buy though

Customer's Experience

Did You Receive What You Ordered?
Yes
Would You Purchase From This Dealer Again?
Yes
Impressive presentation and organization but not much underneath. Average prices and slow shipping. Still ok to buy though
Overall rating 
 
4.3
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by Achalay | October 19, 2011

Excellent investment consultants. Buying here is so easy. Excellent on customer service. I haven't stopped buying from goldsilver.com since my first purchase a year ago.

Excellent investment consultants. Buying here is so easy. Excellent on customer service. I haven't stopped buying from goldsilver.com since my first purchase a year ago.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by bloomquist | May 27, 2011

The staff is really knowledgeable and helpful 5 stars for customer service. Worth every penny.

The staff is really knowledgeable and helpful 5 stars for customer service. Worth every penny.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by andy | May 14, 2011

I love the website full of great information on investing and the advice given orver the phone. A great buying experience.

I love the website full of great information on investing and the advice given orver the phone. A great buying experience.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by Mitch Gregga | April 07, 2011

The customer service is out of this world. The gang at Gold & Silver give the king's treatment on the phone. They will answer any question and help me decide what and when to buy. Post sale service is superb. They are always on top of my orders an theur status. I would not buy from anyone else

The customer service is out of this world. The gang at Gold & Silver give the king's treatment on the phone. They will answer any question and help me decide what and when to buy. Post sale service is superb. They are always on top of my orders an theur status. I would not buy from anyone else
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by pete | February 20, 2011

My order was cancelled without warning I assume because of a big move in the spot price. I got everything sorted over the phone without hassle and received the shipment later than promised but at the price I originally paid. Superb support over telephone and emails as we worked to solve the problem and willingness to help.

My order was cancelled without warning I assume because of a big move in the spot price. I got everything sorted over the phone without hassle and received the shipment later than promised but at the price I originally paid. Superb support over telephone and emails as we worked to solve the problem and willingness to help.
Overall rating 
 
4.0
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Reviewed by Eleanor | February 15, 2011

Great company that goes out of their way to retain customers. They never get impatient on the phone when asking questions. My bullion always arrives timely and in mint condition. My highest recommendation.

Great company that goes out of their way to retain customers. They never get impatient on the phone when asking questions. My bullion always arrives timely and in mint condition. My highest recommendation.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by mike pratt | February 13, 2011

Never fail me. The best in the business. Period.

Never fail me. The best in the business. Period.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by chitown | February 12, 2011

The website is flashy and placing an order is easy. I did have a satisfactory buying experience. Nothing extraordinary but trustworthy and honest.

The website is flashy and placing an order is easy. I did have a satisfactory buying experience. Nothing extraordinary but trustworthy and honest.
Overall rating 
 
4.3
Shipping Time 
 
4.0
Customer Service 
 
5.0
Buying Experience 
 
4.0
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Reviewed by Jackie O | December 30, 2010

Most definitely my favorite dealer. I've tried them all and stayed with Gold & Silver. Noone can beat them when it comes to purchasing and receiving your order and customer service. My highest recommendation.

Most definitely my favorite dealer. I've tried them all and stayed with Gold & Silver. Noone can beat them when it comes to purchasing and receiving your order and customer service. My highest recommendation.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by Gold Bug | December 27, 2010

Helpful staff, decent delivery time, without a hitch. Recommended

Helpful staff, decent delivery time, without a hitch. Recommended
Overall rating 
 
4.3
Shipping Time 
 
3.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by John Roberts | December 08, 2010

Good selection and good prices. Can't find a reason not to order from them again.

Good selection and good prices. Can't find a reason not to order from them again.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by bullioned | December 05, 2010

Fabulous. Nothing more to say.

Fabulous. Nothing more to say.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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Reviewed by Javsoby | November 28, 2010

Does exactly what they're supposed to do: sell bullion without problems. I always get the bullion that I ordered and on time.

Does exactly what they're supposed to do: sell bullion without problems. I always get the bullion that I ordered and on time.
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Reviewed by jayd | November 28, 2010

I highly recommend them. Very nice and informative salespeople.

I highly recommend them. Very nice and informative salespeople.
Overall rating 
 
5.0
Shipping Time 
 
5.0
Customer Service 
 
5.0
Buying Experience 
 
5.0
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